Donna Forex Forum

Brokers => Brokers => Topic started by: donnaforex on May 11, 2014, 08:34:45 AM

Title: SynergyFX
Post by: donnaforex on May 11, 2014, 08:34:45 AM
Since Synergy are sponsoring us i'd like to open up a little discussion here, as well as collect some information/feedback.

So, has anyone traded with Synergy recently? How has it been?

Title: Re: SynergyFX
Post by: Fraois on May 30, 2014, 06:26:57 PM
Hello,

Is anyone trading with Synergy's no commission special feed through Aslan Group? It seems to provide the lowest overall trading cost on major pairs
http://www.donnaforex.com/forum/index.php?topic=11833.0 (http://www.donnaforex.com/forum/index.php?topic=11833.0)

What's your experience on the slippage and fill quality? Execution time on this feed? Do you suspect any B-booking on this special feed?
Title: Re: SynergyFX
Post by: forexbaby on June 06, 2014, 10:38:19 AM
Hi,

Just want to ask what kind of account has the best spread? Like Axi trader ECN account? and which rebate company options are there?

Also for credit card deposit, any fee?

Thanks
Title: Re: SynergyFX
Post by: Xylish7 on June 06, 2014, 02:32:58 PM
 >:(  I am not available in too slipping pending order of synergy's! !
Title: Re: SynergyFX
Post by: guernica on June 08, 2014, 02:04:06 PM
What mean this popup with see in the acess to donnaforex web site:
"No Obligation ... $20 AUD for DonnaForex members" ?
Title: Re: SynergyFX
Post by: donnaforex on June 10, 2014, 11:58:03 PM
It's 'free money' ;-). DonnaForex members get $20 AUD free trading money deposited to their account, you don't need to further deposit money of your own. A small incentive for folk to try out Synergy. Contact Synergy through their site if you have any further questions (or email me, admin@donnaforex.com )
Title: temp
Post by: nicinha on June 20, 2014, 09:32:58 PM
Hi,
I do not know if I should post this topic in this section (i am a newbe), but I needed help. I opened an account at Synergy and i received the bonus donnafotex 20 AUD, so many thanks, but i do not know the terms and conditions of this bonus like, for exemple, if there is a number of lots required to withdraw or if there a deadline. I went to chat, but they also did not know and told me to ask here in the forum.
Title: Re: SynergyFX
Post by: Xylish7 on August 02, 2014, 07:58:17 AM

Although I am going to try here again
It is a little anxious if settlement and other pending order is either made
Would have been the neighborhood improvement?
 ::)
Title: Re: SynergyFX
Post by: odysseus11 on December 22, 2014, 07:00:40 PM
OK, as this is the official Synergy FX support topic I wanted to mention that members can post questions and report experiences here.
Apparently there has been a ton of activity at Synergy FX, and they asked me to have members post support issues and experiences here whenever possible - they have a new client portal thats almost live and quite a few new promotions and features coming online, so dont be shy about discussing - I have asked them to make sure and have staff monitor here as well to be able to respond fully.

I gather that word is finally getting around on the benefits of "Agency Model" vs the b-bookers, and some members here are starting to see through the b-booker disguises. Which I personally am happy about.
Title: Re: SynergyFX
Post by: rodneyp on January 13, 2015, 12:29:35 PM
Does anyone know what their demo server IP address is?
Title: Re: SynergyFX
Post by: Cornerstone on January 13, 2015, 08:14:52 PM
We recently opened a PAMM account with Synergyfx and began trading this week. So far everything has been excellent. The support has been especially good.

We will keep this forum updated on our experience with Synergy.
Title: Re: SynergyFX
Post by: odysseus11 on January 16, 2015, 03:19:26 PM
Synergy FX Management has asked me to post an update regarding this incredible CHF event.
As we all know, brokers are folding left and right, even the majors now.

Synergy FX, however, due to extremely tight risk management policies and controls, has suffered only light losses, and everything is fine.

If you are experiencing problems with you broker or fear you could, I STRONLGY SUGGEST that this is the time to make a switch to someone like Synergy FX. They know what they are doing, and that means safety for YOUR funds. As I have mentioned, their management comes from years of corporate banking and government-related securities trading, these people are incredibly talented - news keeps coming in about more and more brokers failing, this CHF event has had massive implications in the FX world.

feel free to PM me as well if anyone wants to discuss - I expect a more official statement from a Synergy FX rep soon as well.
Title: Re: SynergyFX
Post by: odysseus11 on January 17, 2015, 01:20:25 AM
A Message from Synergy FX CEO, Christian Dove:

Yesterday’s tumultuous events following the unforeseen volatility in the Swiss Franc resulted in extreme turmoil in the currency market.   

We want to take this opportunity to reassure our customers that for Synergy FX, it is business as usual.  Our robust infrastructure and rigorous risk management ensured that Synergy and our customers suffered no significant financial consequences and our fund management business continues to grow. 

For those customers that wish to talk through yesterday’s events then please do not hesitate to contact our Support Services.

Kind regards,


Christian Dove
Title: Re: SynergyFX
Post by: rodneyp on January 17, 2015, 01:45:25 AM
Good to see they survived  8)
Title: Re: SynergyFX
Post by: ColiseumFX on January 17, 2015, 01:57:28 AM
I feel bad for those who owned shares, all those employees and executives at FXCM.
Title: Re: SynergyFX
Post by: odysseus11 on January 22, 2015, 06:54:09 PM
Huge news from Synergy FX if you havent seen it yet:
http://www.donnaforex.com/forum/index.php?topic=13805.0
Title: Re: SynergyFX
Post by: bradleyfx on January 23, 2015, 05:28:54 PM
Like their website, nice and clean. Will have them as my second broker now.
Title: Re: SynergyFX
Post by: rodneyp on January 23, 2015, 06:13:20 PM
Like their website, nice and clean. Will have them as my second broker now.

Your second broker to Tickmill who every 80% of your posts are about. We are not stupid buddy  8)
Title: Re: SynergyFX
Post by: Changleitrade on January 23, 2015, 09:46:20 PM
Do you know who their LP-s are? Seem to be pretty flexible.
Title: Re: SynergyFX
Post by: Cornerstone on January 29, 2015, 12:11:13 AM
We just wanted to say that Synergy's support is on another level!!!

We have a question or a request, they get the job done.

And the execution has been better than our other brokers. What else can we ask for?

Title: Re: SynergyFX
Post by: Tempestshade on January 29, 2015, 01:03:31 AM
I too had good experiences with Synergy.

Cheers,
David
Title: Re: SynergyFX
Post by: DanielSynergyFx on January 29, 2015, 01:46:13 AM
We just wanted to say that Synergy's support is on another level!!!

We have a question or a request, they get the job done.

And the execution has been better than our other brokers. What else can we ask for?
I too had good experiences with Synergy.

Cheers,
David
Thanks Cornerstone and Tempestshade!

Always great to hear from happy clients! Please let us know if there's anything else we can do for you.

Do you know who their LP-s are? Seem to be pretty flexible.

Hi Changleitrade,

The reason we are so flexible is because we have a few different LP's for our various different types of accounts. Some are better for EA's, some for managed accounts, others for scalping and then there's the long term high volume traders.

We like to cater the environment to your needs, so please let us know if there is anything we can do to help you in your trading journey.

Cheers,
daniel@synergyfx.com.au

Title: Re: SynergyFX
Post by: eagle75 on January 29, 2015, 05:34:04 PM
add ctrader  :) in near future ?!
Title: Re: SynergyFX
Post by: Zuttasoxx on January 29, 2015, 07:31:17 PM
Does synergy support broker 2 broker transfers?
Title: Re: SynergyFX
Post by: DanielSynergyFx on January 30, 2015, 12:04:28 AM
Does synergy support broker 2 broker transfers?

Hi Zuttasoxx,

Although I already covered this in the other thread, I thought I would just post here in case people miss that one!

Yes we allow B2B transfers, they must be in AUD and USD though.

Cheers!
Title: Re: SynergyFX
Post by: donbon2 on January 31, 2015, 09:27:06 PM
Daniel

thanks for supporting the thread - believe it or not - it does make a difference to know that support is around to discuss these things.

are the new TOS available yet ?

I really want to see those -- because finally you guys listened to what we all really need going forward as hopefully profitable traders.


cheers
Title: Re: SynergyFX
Post by: Zuttasoxx on January 31, 2015, 09:28:33 PM
Does synergy support broker 2 broker transfers?

Hi Zuttasoxx,

Although I already covered this in the other thread, I thought I would just post here in case people miss that one!

Yes we allow B2B transfers, they must be in AUD and USD though.

Cheers!

Yeah maybe merge the 2 topics!
Title: Re: SynergyFX
Post by: DanielSynergyFx on February 02, 2015, 05:44:53 AM
Daniel

thanks for supporting the thread - believe it or not - it does make a difference to know that support is around to discuss these things.

are the new TOS available yet ?

I really want to see those -- because finally you guys listened to what we all really need going forward as hopefully profitable traders.


cheers

Hi donbon2,

Yes, we've been noticing the need for support through the forums and that's why I'm here!

The addendum and supplementary PDS are available upon signing up for an account. They are provided before the application is finalised so you have time to go through them and raise any issues or concerns you may have. We don't believe you will find any discrepancies with them upon inspection. The main reason we don't put them straight up on public forums is that competitors will often directly copy legal documents and this helps combat that.

Feel free to email me directly to discuss this further on daniel@synergyfx.com.au

Does synergy support broker 2 broker transfers?

Hi Zuttasoxx,

Although I already covered this in the other thread, I thought I would just post here in case people miss that one!

Yes we allow B2B transfers, they must be in AUD and USD though.

Cheers!

Yeah maybe merge the 2 topics!

Hi again Zuttasoxx,

We addressed that there were a few too many, so have merged a few. This thread is more for general Synergy questions, rather than specifically Hybrid.

Cheers team!
Title: Re: SynergyFX
Post by: ColiseumFX on February 02, 2015, 06:37:16 AM
Daniel

thanks for supporting the thread - believe it or not - it does make a difference to know that support is around to discuss these things.

are the new TOS available yet ?

I really want to see those -- because finally you guys listened to what we all really need going forward as hopefully profitable traders.


cheers

Hi donbon2,

Yes, we've been noticing the need for support through the forums and that's why I'm here!

The addendum and supplementary PDS are available upon signing up for an account. They are provided before the application is finalised so you have time to go through them and raise any issues or concerns you may have. We don't believe you will find any discrepancies with them upon inspection. The main reason we don't put them straight up on public forums is that competitors will often directly copy legal documents and this helps combat that.

Feel free to email me directly to discuss this further on daniel@synergyfx.com.au

Does synergy support broker 2 broker transfers?

Hi Zuttasoxx,

Although I already covered this in the other thread, I thought I would just post here in case people miss that one!

Yes we allow B2B transfers, they must be in AUD and USD though.

Cheers!

Yeah maybe merge the 2 topics!

Hi again Zuttasoxx,

We addressed that there were a few too many, so have merged a few. This thread is more for general Synergy questions, rather than specifically Hybrid.

Cheers team!

TOS should be made public when that is the standard, hiding it seems to be a more sales approach.
Title: Re: SynergyFX
Post by: aeronthomas on February 02, 2015, 06:59:03 AM
Daniel

thanks for supporting the thread - believe it or not - it does make a difference to know that support is around to discuss these things.

are the new TOS available yet ?

I really want to see those -- because finally you guys listened to what we all really need going forward as hopefully profitable traders.


cheers

Hi donbon2,

Yes, we've been noticing the need for support through the forums and that's why I'm here!

The addendum and supplementary PDS are available upon signing up for an account. They are provided before the application is finalised so you have time to go through them and raise any issues or concerns you may have. We don't believe you will find any discrepancies with them upon inspection. The main reason we don't put them straight up on public forums is that competitors will often directly copy legal documents and this helps combat that.

Feel free to email me directly to discuss this further on daniel@synergyfx.com.au

Does synergy support broker 2 broker transfers?

Hi Zuttasoxx,

Although I already covered this in the other thread, I thought I would just post here in case people miss that one!

Yes we allow B2B transfers, they must be in AUD and USD though.

Cheers!

Yeah maybe merge the 2 topics!

Hi again Zuttasoxx,

We addressed that there were a few too many, so have merged a few. This thread is more for general Synergy questions, rather than specifically Hybrid.

Cheers team!

TOS should be made public when that is the standard, hiding it seems to be a more sales approach.

Agreed.  Having worked for several AFSL license holders in Australia, I also don't believe it would be looked upon favourably by ASIC to be providing the PDS after client has already signed up for the account. 
Title: Re: SynergyFX
Post by: DanielSynergyFx on February 02, 2015, 07:03:38 AM

TOS should be made public when that is the standard, hiding it seems to be a more sales approach.

Apologies for the confusion, we are making the terms public and completely transparent, so the client will be knowledgeable and happy with the product they choose to enter. It was just the explanation of why we haven't previously.

We understand that the client would prefer to fully investigate the terms before signing up.

Cheers,
Daniel
Title: Re: SynergyFX
Post by: user456 on February 02, 2015, 07:49:59 AM
The addendum and supplementary PDS are available upon signing up for an account. They are provided before the application is finalised so you have time to go through them and raise any issues or concerns you may have. We don't believe you will find any discrepancies with them upon inspection. The main reason we don't put them straight up on public forums is that competitors will often directly copy legal documents and this helps combat that.

Hi,

I would disagree with you. For one if a competitor wants to copy your TOS I imagine it would be really easy to just go through the registration process and get those PDS. You are just making it harder for potential clients and not for your competitors.

This is a business approach which I have often seen but never understood. A couple of firms are so overprotective trying to hide everything from their competition that they are unwillingly putting off clients which in the end does more harm than good.
Title: Re: SynergyFX
Post by: TradeNow on February 02, 2015, 08:55:59 AM
Hi,

thanks for the update about the hybrid accounts.
I opened up a new hybrid account one hour ago and waiting for my account details.
Also asked for the updated TOS because i got only the old ones via email.

br
Mark
Title: Re: SynergyFX
Post by: DanielSynergyFx on February 02, 2015, 09:03:46 AM
Hi,

thanks for the update about the hybrid accounts.
I opened up a new hybrid account one hour ago and waiting for my account details.
Also asked for the updated TOS because i got only the old ones via email.

br
Mark

Hi Mark,

You're very welcome. The accounts team will process your account opening in the AEDT(Sydney) office hours.

I am sorry to hear that there was an issue with the new TOS not coming through. I will organise that first thing in the morning with the application service!

Thanks,
Daniel
Title: Re: SynergyFX
Post by: TradeNow on February 02, 2015, 09:09:19 AM
Hi Mark,

You're very welcome. The accounts team will process your account opening in the AEDT(Sydney) office hours.

I am sorry to hear that there was an issue with the new TOS not coming through. I will organise that first thing in the morning with the application service!

Thanks,
Daniel

Thank you Daniel,

i am sure all will be well done from your side  :D

BTW: could you tell me something about an force majeure event in your TOS? Could this change the non negative balance agreement?
Title: Re: SynergyFX
Post by: ColiseumFX on February 02, 2015, 09:24:32 AM
I'm really confused here, can you please explain the inconsistency?

"For clients who opt in to the Hybrid account by selecting the Hybrid account upon application, your potential liability on short and long contracts is limited to the amount you pay Synergy or we hold on trust for you."

Then;

Loss of your moneys: For clients who opt in to the Standard, ECN or Hybrid accounts, your potential losses on (long or short) Contracts may exceed the amounts you pay (as Margin) for the Contract or amounts we hold on trust for you. For clients who opt in to the Hybrid account, your potential liability for those losses on short and long contracts is limited to the amount you pay Synergy or we hold on trust for you.” 

Furthermore;
"
Unlimited Loss
:”For clients who opt in to the Standard, ECN or Hybrid accounts, your potential losses on short or long positions may be unlimited-more than the amount you pay Synergy for them. For clients who opt in to the Hybrid account, your potential liability for those losses is limited to the amount you pay Synergy or we hold on trust for you’’.   

Finally;

"Unlimited Loss on short or long positions’’ For clients who opt in to the Standard, ECN or Hybrid accounts, there is a risk you may incur an unlimited loss on short or long positions-more than the amount you pay Synergy for the positions. For clients who opt in to the Hybrid account, your potential liability for that loss on short and long contracts is limited to the amount you pay Synergy or we hold on trust for you.  "

Can you please explain this I'm really just trying to understand your true position here with wording.
Title: Re: SynergyFX
Post by: TradeNow on February 02, 2015, 09:28:58 AM
If i understand it correct all account forms are mentioned and only for hybrid the risk of loosing more than you had invested is excluded. On normal standard or normal ecn not.

br
Mark
Title: Re: SynergyFX
Post by: ColiseumFX on February 02, 2015, 09:35:09 AM
If i understand it correct all account forms are mentioned and only for hybrid the risk of loosing more than you had invested is excluded. On normal standard or normal ecn not.

br
Mark

Exact opposite and that's before all the contradicting sentences. See perfect example that we don't understand it.
Title: Re: SynergyFX
Post by: TradeNow on February 02, 2015, 10:11:38 AM
Exact opposite and that's before all the contradicting sentences. See perfect example that we don't understand it.

Sorry i cant follow you. For me the TOS is clear and i havent any problems to understand.

Quote
"For clients who opt in to the Hybrid account by selecting the Hybrid account upon application, your potential liability on short and long contracts is limited to the amount you pay Synergy or we hold on trust for you."

After that all account forms and risks are mentioned as UNLIMITED EXCEPT HYBRID. Hybrid is the Exception.
Didnt get what you mean. but maybe i am blind  ;)
They should add only one sentence to be clear to their TOS:

On Hybrid Account its not possible under any circumstances that the client loose more than his deposit.
This should also include any force majeure event.

br
Mark
Title: Re: SynergyFX
Post by: donbon2 on February 02, 2015, 10:23:15 AM
"On Hybrid Account its not possible under any circumstances that the client loose more than his deposit.
This should also include any force majeure event.'


this is exactly what I am looking for.
Title: Re: SynergyFX
Post by: ColiseumFX on February 02, 2015, 03:52:45 PM
Exact opposite and that's before all the contradicting sentences. See perfect example that we don't understand it.

Sorry i cant follow you. For me the TOS is clear and i havent any problems to understand.

Quote
"For clients who opt in to the Hybrid account by selecting the Hybrid account upon application, your potential liability on short and long contracts is limited to the amount you pay Synergy or we hold on trust for you."

After that all account forms and risks are mentioned as UNLIMITED EXCEPT HYBRID. Hybrid is the Exception.
Didnt get what you mean. but maybe i am blind  ;)
They should add only one sentence to be clear to their TOS:

On Hybrid Account its not possible under any circumstances that the client loose more than his deposit.
This should also include any force majeure event.

br
Mark

You misread the other 3 sections in the TOS then.

"Hybrid accounts, your potential losses on (long or short) Contracts may exceed the amounts you pay (as Margin) for the Contract or amounts we hold on trust for you."

"Hybrid accounts, your potential losses on short or long positions may be unlimited-more than the amount you pay Synergy for them."

"Hybrid accounts, there is a risk you may incur an unlimited loss on short or long positions-more than the amount you pay Synergy for the positions."
Title: Re: SynergyFX
Post by: TradeNow on February 02, 2015, 04:13:51 PM
No. Thats out of context.

“Loss of your moneys: For clients who opt in to the Standard, ECN or Hybrid accounts, your potential losses on (long or short) Contracts may exceed the amounts you pay (as Margin) for the Contract or amounts we hold on trust for you. For clients who opt in to the Hybrid account, your potential liability for those losses on short and long contracts is limited to the amount you pay Synergy or we hold on trust for you.” 

they should remove Hybrid accounts in the first sentence because its irritating to list them but as i said before the second sentence excludes the hybrid accounts from the unlimited losses.

br
Mark
Title: Re: SynergyFX
Post by: ColiseumFX on February 02, 2015, 04:15:48 PM
No. Thats out of context.

“Loss of your moneys: For clients who opt in to the Standard, ECN or Hybrid accounts, your potential losses on (long or short) Contracts may exceed the amounts you pay (as Margin) for the Contract or amounts we hold on trust for you. For clients who opt in to the Hybrid account, your potential liability for those losses on short and long contracts is limited to the amount you pay Synergy or we hold on trust for you.” 

they should remove Hybrid accounts in the first sentence because its irritating to list them but as i said before the second sentence excludes the hybrid accounts from the unlimited losses.

br
Mark

You can read it however you want, I'm simply saying the TOS can easily be used against you. That's all.

Cheers.
Title: Re: SynergyFX
Post by: TradeNow on February 02, 2015, 04:20:02 PM
You can read it however you want, I'm simply saying the TOS can easily be used against you. That's all.

Cheers.

no you can read it as it is and dont do any interpretation. Unlimited losses are excluded in the second sentence. But for sure its an unlucky formulation. I hope they will clarify it for us. So lets wait until we get any official response.

br
Mark
Title: Re: SynergyFX
Post by: ColiseumFX on February 02, 2015, 04:38:44 PM
You can read it however you want, I'm simply saying the TOS can easily be used against you. That's all.

Cheers.

no you can read it as it is and dont do any interpretation. Unlimited losses are excluded in the second sentence. But for sure its an unlucky formulation. I hope they will clarify it for us. So lets wait until we get any official response.

br
Mark

In Forex I wouldn't believe in a "unlucky formulation" and like to see how Synergy responds.
Title: Re: SynergyFX
Post by: TradeNow on February 02, 2015, 04:44:00 PM
I read the whole sentence again and now it makes sense:

On any account the losses can exceed your deposit. Thats the nature of cfd contracts BUT your liability to pay them is limited to your deposit on hybrid accounts. So no negative balance can occur or better it can occur but you didnt have to pay for it like we saw with alpari uk recently.
Thats all and makes perfect sense.... :D
Title: Re: SynergyFX
Post by: DanielSynergyFx on February 03, 2015, 06:52:40 AM
I read the whole sentence again and now it makes sense:

On any account the losses can exceed your deposit. Thats the nature of cfd contracts BUT your liability to pay them is limited to your deposit on hybrid accounts. So no negative balance can occur or better it can occur but you didnt have to pay for it like we saw with alpari uk recently.
Thats all and makes perfect sense.... :D

Sorry for the legal confusion people, but TradeNow is absolutely spot on!

There is a difference between a loss, and a liability. The reason it is unlimited is because you may have earned money on this account before sustained a devastating loss, so is not necessarily limited to your deposit. OR the open trades you are exposed to may move catastrophically against you, thus putting you into negative balance, this will not be taken on board by the client as a liability (hence - limited liability). These are the legal terms that are defined, and must be adhered to, in the legal documentation.

Again.. Thanks for helping clear that up TradeNow.
Title: Re: SynergyFX
Post by: odysseus11 on February 04, 2015, 12:06:13 PM
http://directory.forexmagnates.com/view-news/synergy-fx-responds-to-traders-first-to-market-with-highly-anticipated-hybrid-execution-model/2332 (http://directory.forexmagnates.com/view-news/synergy-fx-responds-to-traders-first-to-market-with-highly-anticipated-hybrid-execution-model/2332)
Title: Re: SynergyFX
Post by: odysseus11 on March 19, 2015, 11:20:36 PM
on Forex Magnates:
http://directory.forexmagnates.com/view-news/Synergy-FX-Reports-Record-New-Account-Opens-in-February-Due-to-Hybrid-ECN-Launch,-Enhances-Server-and-Network-Capacity/2508/ (http://directory.forexmagnates.com/view-news/Synergy-FX-Reports-Record-New-Account-Opens-in-February-Due-to-Hybrid-ECN-Launch,-Enhances-Server-and-Network-Capacity/2508/)
Title: Re: SynergyFX
Post by: rodneyp on March 20, 2015, 01:15:35 AM
This is probably why so many people are jealous of them and look to shoot them down in this forum whenever they can. They were first to market and deserve to be susessful. I have however noticed the FXpro now has negative balance protection also.
Title: Re: SynergyFX
Post by: Highlander on April 02, 2015, 02:06:42 PM
SWAP rates are still bad  >:(  (compare to IC markets..)

p.s buy nzdcad 0.03 +0.26 IC and +0.02 Synergy!!!!  :(
Title: Re: SynergyFX
Post by: Kristofer on October 21, 2015, 07:09:31 AM
Having checked a long thread here, did I get it right that there are some problems with  accounts? If so, I would have thought seven times before opening an account here.
Title: Re: SynergyFX
Post by: Message on February 17, 2016, 11:32:27 AM
I have a Hybrid ECN account at Synergy almost one year and I am very satisfied. Technically it works smoothly. The support reacts quickly. The withdrawal is super fast. I use mainly scalping robots and it works.
Title: Re: SynergyFX
Post by: Message on February 27, 2016, 08:02:58 PM
Quote from: Proble link=msg=352892 date=1456591111

I don't get how a company, whose "support reacts quickly" can't even answer my questions in time? I don't really think I would invest in SynergyFX...

I don't know your details, why you haven't got reply. Sometimes there are silly, simple problems, as the answer mail lands in spam etc.
Anyway try to put the questions her on forum. In most cases even formum mebres can help you and as far as I saw Synergy support was used to read it and asnwer here sometimes.
Title: Re: SynergyFX
Post by: dutchie on April 14, 2017, 09:19:31 AM
Received this message form Synergy Support (tw hom it may concerns):

On the 11th of April, Microsoft released the Windows 10 Creators Update, a complete update of the Windows version. In fact, this update is similar to installing a new operating system, because it will change configurations and encryption keys.

The MetaTrader platform binds all data to an operating system and hardware in order to protect user information. This binding means that even if the terminal files are stolen, thieves will not be able to connect to the server using previously saved accounts.

Unfortunately, after the operating system change caused by the installation of the Windows 10 Creators Update, all passwords of trading and manager accounts stored on the computer will become invalid.

We highly recommend that you save your passwords in a safe place, in order to be able to access the platform after carrying out the update.

More information on this update has been published at MetaQuotes Support Center: http://info.synergyfx.com.au/e/83402/en-news-2486/7lf8qz/238479241 
Title: Re: SynergyFX
Post by: HFT Group on October 24, 2018, 07:31:10 AM
Synergy Fx have been aquired by ACY Capital. The Synergy Fx IB deal is no longer valid and has been removed from Broker Deals thread.