Donna Forex Forum

Brokers => Brokers => Topic started by: TheAslanGroup on May 02, 2011, 08:21:06 PM

Title: Pepperstone Razor ECN Account
Post by: TheAslanGroup on May 02, 2011, 08:21:06 PM
In today’s market, many traders are demanding the raw spreads associated with ECN accounts. Unfortunately many traders find themselves having to compromise other areas in order to access these preferred  trading conditions.

- Perhaps they give up some safety/security and deal with an unregulated or “loosely” regulated broker
- Perhaps they give up leverage beyond 50:1
- Perhaps they’re forced to use a 3rd party bridge in order to access MT4
- Perhaps they give up the ability to trade in microlots
- Perhaps they’re forced to fund the account with more capital than they’re comfortable with
- Perhaps their base account currencies are limited to only a few options.

With the <a href="https://pepperstone.com/trading-accounts/accounts-razor.php?a_aid=asgdfx">Pepperstone Razor ECN Account</a> traders do not have to compromise safety, convenience or anything else for that matter in order to receive ECN trading conditions.

The Razor Account offers…

-   Industry leading <a href="https://pepperstone.com/trading-accounts/spreads.php?a_aid=asgdfx">Spreads</a>

-   <a href="https://pepperstone.com/company-profile/regulation-and-licensing.php?a_aid=asgdfx">ASIC Regulation and Segregation of Client Funds</a>

-   Commission of $3.50 AUD per $100k traded ( $7.00AUD round turn )

-   Ability to trade in microlots ( 0.01 )

-   Leverage up to 200:1 ( higher leverage will be considered upon request )

-   Base accounts available in AUD, CHF, EUR, GBP, JPY, NZD, or USD

-   Minimum deposit of $200.00 making ECN conditions available to all traders

-   Rebate of $0.75/lot available through The Aslan Group reducing net trading costs to only $6.25AUD / lot round turn.

-   Available on MT4 creating the ultimate EA trading environment

-   Individual Accounts, Joint Accounts, Company Accounts, Trust Accounts and/or Superannuation Accounts are available


Applying for an account through <a href="https://pepperstone.com/trading-accounts/accounts-razor.php?a_aid=asgdfx">This Page</a> will automatically assign The Aslan Group as the IB on your account and qualify you to receive rebates on your trading.

Please post any questions, concerns or feedback below and I will do my best to get the answers.

Best Regards,

Gavin
Title: Pepperstone Razor ECN Account
Post by: TheAslanGroup on May 02, 2011, 08:25:30 PM
In today’s market, many traders are demanding the raw spreads associated with ECN accounts. Unfortunately many traders find themselves having to compromise other areas in order to access these preferred  trading conditions.

- Perhaps they give up some safety/security and deal with an unregulated or “loosely” regulated broker
- Perhaps they give up leverage beyond 50:1
- Perhaps they’re forced to use a 3rd party bridge in order to access MT4
- Perhaps they give up the ability to trade in microlots
- Perhaps they’re forced to fund the account with more capital than they’re comfortable with
- Perhaps their base account currencies are limited to only a few options.

With the <a href="https://pepperstone.com/trading-accounts/accounts-razor.php?a_aid=asgdfx">Pepperstone Razor ECN Account</a> traders do not have to compromise safety, convenience or anything else for that matter in order to receive ECN trading conditions.

The Razor Account offers…

-   Industry leading <a href="https://pepperstone.com/trading-accounts/spreads.php?a_aid=asgdfx">Spreads</a>

-   <a href="https://pepperstone.com/company-profile/regulation-and-licensing.php?a_aid=asgdfx">ASIC Regulation and Segregation of Client Funds</a>

-   Commission of $3.50 AUD per $100k traded ( $7.00AUD round turn )

-   Ability to trade in microlots ( 0.01 )

-   Leverage up to 200:1 ( higher leverage will be considered upon request )

-   Base accounts available in AUD, CHF, EUR, GBP, JPY, NZD, or USD

-   Minimum deposit of $200.00 making ECN conditions available to all traders

-   Rebate of $0.75/lot available through The Aslan Group reducing net trading costs to only $6.25AUD / lot round turn.

-   Available on MT4 creating the ultimate EA trading environment

-   Individual Accounts, Joint Accounts, Company Accounts, Trust Accounts and/or Superannuation Accounts are available


Applying for an account through <a href="https://pepperstone.com/trading-accounts/accounts-razor.php?a_aid=asgdfx">This Page</a> will automatically assign The Aslan Group as the IB on your account and qualify you to receive rebates on your trading.

Please post any questions, concerns or feedback below and I will do my best to get the answers.

Best Regards,

Gavin
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on May 02, 2011, 08:40:24 PM
Just asking me if there is any possibility for further improvements? ;)
Gavin and Owen are pushing retail brokerage to unseen level.
And by the way, I just received the rebates for april even though may counts only 2 days so far (ok, aussies are a little bit in advance :D )

Best regards and have a great week
Falk
Title: Re: Pepperstone Razor ECN Account
Post by: TheAslanGroup on May 02, 2011, 09:22:39 PM
Hi Falk,

Yeah Ryan started the rebates yesterday...I keep telling him that payments on the 1st of the month is going to set a dangerous precedent but he never listens to me  ;) ( he is my older brother afterall lol ).

With regard to further improvements at Pepperstone, I know that the custodian accounts are still on the table. This got pushed to the back burner over the last several weeks as the ECN Account was the priority but I think this is still on the "to-do" list.

Also I know that the iPhone application is still in the works and so is enabling deposits via PayPal ( Owen is working to get the fees lowered ).

The other improvement I would like to see is additional datacenter(s). With their servers in Sydney and Singapore, it is not the best latency for many of the popular VPS providers.

There is a Sydney based VPS provider called Crucial Paradigm that is fantastic ( 1 ms latency ) but many clients don't want the hassle/expense of setting up a new VPS. I'm hoping they come out with a UK based datacenter in the not too distant future.

Best Regards,

Gavin

Title: Re: Pepperstone Razor ECN Account
Post by: e1vis on May 02, 2011, 10:22:22 PM
In today’s market, many traders are demanding the raw spreads associated with ECN accounts. Unfortunately many traders find themselves having to compromise other areas in order to access these preferred  trading conditions.

- Perhaps they give up some safety/security and deal with an unregulated or “loosely” regulated broker
- Perhaps they give up leverage beyond 50:1
- Perhaps they’re forced to use a 3rd party bridge in order to access MT4
- Perhaps they give up the ability to trade in microlots
- Perhaps they’re forced to fund the account with more capital than they’re comfortable with
- Perhaps their base account currencies are limited to only a few options.

With the <a href="https://pepperstone.com/trading-accounts/accounts-razor.php?a_aid=asgdfx">Pepperstone Razor ECN Account</a> traders do not have to compromise safety, convenience or anything else for that matter in order to receive ECN trading conditions.

The Razor Account offers…

-   Industry leading <a href="https://pepperstone.com/trading-accounts/spreads.php?a_aid=asgdfx">Spreads</a>

-   <a href="https://pepperstone.com/company-profile/regulation-and-licensing.php?a_aid=asgdfx">ASIC Regulation and Segregation of Client Funds</a>

-   Commission of $3.50 AUD per $100k traded ( $7.00AUD round turn )

-   Ability to trade in microlots ( 0.01 )

-   Leverage up to 200:1 ( higher leverage will be considered upon request )

-   Base accounts available in AUD, CHF, EUR, GBP, JPY, NZD, or USD

-   Minimum deposit of $200.00 making ECN conditions available to all traders

-   Rebate of $0.75/lot available through The Aslan Group reducing net trading costs to only $6.25AUD / lot round turn.

-   Available on MT4 creating the ultimate EA trading environment

-   Individual Accounts, Joint Accounts, Company Accounts, Trust Accounts and/or Superannuation Accounts are available


Applying for an account through <a href="https://pepperstone.com/trading-accounts/accounts-razor.php?a_aid=asgdfx">This Page</a> will automatically assign The Aslan Group as the IB on your account and qualify you to receive rebates on your trading.

Please post any questions, concerns or feedback below and I will do my best to get the answers.

Best Regards,

Gavin

Hi Gavin

I'm really interested in upgrading my existing accounts with pepperstone to Razor accounts - if I do this directly through Pepperstone, will I automatically continue to receive rebates from yourselves?

Many thanks
 
Title: Re: Pepperstone Razor ECN Account
Post by: TheAslanGroup on May 03, 2011, 06:27:08 AM
Hi E1vis,

 Pepperstone has created a <a href="https://pepperstone.com/clients/client-forms.php?a_aid=asgdfx">Client Panel</a> where you can very easily request an additional account ( Standard or Razor ECN ).

Once the new account has been opened, you can transfer funds in from your Standard account.

If your original account was under our IB, then any additional account will be as well.

Best Regards,

Gavin
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on May 03, 2011, 07:08:10 AM
Or a US datacenter would work Gavin... most US VPS are cheaper than UK ones.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on May 03, 2011, 03:05:36 PM
I was just comparing the new razor account with pepperstones standard account (both demo) and noticed something strange. The charts in the razor account seem to be displaying the spread from the standard account, rather than the lower ecn spread that shows in the market watch window. Looks good otherwise. Anyone else seeing this, live perhaps?

cheers,

Murray
Title: Pepperstone Razor ECN Account
Post by: e1vis on May 03, 2011, 06:05:44 PM
Hi E1vis,

 Pepperstone has created a <a href="https://pepperstone.com/clients/client-forms.php?a_aid=asgdfx">Client Panel</a> where you can very easily request an additional account ( Standard or Razor ECN ).

Once the new account has been opened, you can transfer funds in from your Standard account.

If your original account was under our IB, then any additional account will be as well.

Best Regards,

Gavin

Many thanks Gavin
Title: Pepperstone Razor ECN Account
Post by: e1vis on May 03, 2011, 06:10:18 PM
I was just comparing the new razor account with pepperstones standard account (both demo) and noticed something strange. The charts in the razor account seem to be displaying the spread from the standard account, rather than the lower ecn spread that shows in the market watch window. Looks good otherwise. Anyone else seeing this, live perhaps?

cheers,

Murray

That's odd - I haven't looked at the charts specifically but the ea's on my new razor demo are definitely picking up the lower spreads.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on May 03, 2011, 11:06:25 PM
So are mine, however the charts show a 1 pip higher spread than what the EA is trading by, which is the market watch spread.

Murray
Title: Re: Pepperstone Razor ECN Account
Post by: TheAslanGroup on May 04, 2011, 10:05:28 PM
Hi Murray,

I noticed this on my live account as well and mentioned it to Owen. Here was his response...

"We are aware of this one and working to fix it asap - The issue comes from our datacentre drawing on Standard account data for charts, we are currently creating a mirror datacentre for Raw Spread data so there can be an accurate reflection of Raw Spreads on the chart."

Best Regards,

Gavin
Title: Re: Pepperstone Razor ECN Account
Post by: nano_fx0 on May 08, 2011, 10:13:43 PM
Hi Gavin,

How to get this ecn demo account? I try to find on their site but only regular MT4 demo.

Please kindly assist... thanks
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on May 08, 2011, 10:19:03 PM
Hi nano_fx0,

try this https://pepperstone.com/open-account/demo-download-4.php

You can choose between the two account types.

Have a great week
Falk
Title: Re: Pepperstone Razor ECN Account
Post by: nano_fx0 on May 09, 2011, 01:28:46 PM
Hi nano_fx0,

try this https://pepperstone.com/open-account/demo-download-4.php

You can choose between the two account types.

Have a great week
Falk

thanks for the link.
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 10, 2011, 10:26:05 AM



Been running speadwatch on Pepperstone Razor for several hours from start of euro session.  Here are the results.

11760 ticks received in just over 3 hrs.  That's a lot.  I like that they come fast and furious.  Seems like its tracking market very closely.

Min spread: 0.1 pips
Max spread: 2.2 pips
Average: 0.53 pips

Pip spread below 1: 99.4%
Pip spread between 1.0 and 1.4: 0.5%
Pip spread between 1.5 and 2:   0.1%
Pip spread over 2:  0%

So far this is one of the tightest spreads I've seen.

I'll run it in the overnight session between 1700 and 1900 EST where the spreads are typically the highest and report back later.

Also running some asian session scalpers to see how they perform.

Edit:

Asian session spreads:

2153 ticks received in 2 hrs, below average for a 5 digit feed but it should not affect performance.

Min spread: 0.1 pips
Max spread: 3.3 pips
Average: 0.86 pips

Pip spread below 1: 60.3%
Pip spread between 1.0 and 1.4: 35.2%
Pip spread between 1.5 and 2:   1.0%
Pip spread over 2:  3.5%
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on May 10, 2011, 12:43:20 PM
I have been running Asian scalpers on the RAZOR account for a week now and I´m very satisfied. Scalpers I have been running includes Megadroid, Shark, Piplaser, Scalpa and Fapturbo.

Results with comments enabled are published to myfxbook: http://www.myfxbook.com/members/fpuschmann/fxpert-ecn/108163

Have a great day
Falk
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 11, 2011, 09:35:49 PM
Or a US datacenter would work Gavin... most US VPS are cheaper than UK ones.

Yes I would second a US data center.  By the way do they take customers from the US?
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on May 11, 2011, 09:54:46 PM
Yes I would second a US data center.  By the way do they take customers from the US?

No they wan´t, sorry. But this is not an issue of Pepperstone, they only complies with regulations and thus they are unable to accept US clients. This should be the same for any broker under regulation.

A datacenter in US or Europe would be indeed a great aproach to become the world nr. 1 broker. At the moment I have a really huge latency running clients from our own datacenter in Germany (>200ms). Anyway, Pepperstone is an outstanding broker, one of the best if not the best I have ever seen.

Have a great day
Falk
Title: Re: Pepperstone Razor ECN Account
Post by: Jake on May 12, 2011, 02:50:03 AM
Hi, Falk,

Do you have any views on a comparison of Pepperstone versus CollectiveFX?

Regards

Stephen
Title: Re: Pepperstone Razor ECN Account
Post by: vicpips on May 12, 2011, 05:18:37 AM
I have been running Asian scalpers on the RAZOR account for a week now and I´m very satisfied. Scalpers I have been running includes Megadroid, Shark, Piplaser, Scalpa and Fapturbo.

Results with comments enabled are published to myfxbook: http://www.myfxbook.com/members/fpuschmann/fxpert-ecn/108163

Have a great day
Falk

Hi Falk,

I'm using Thrust VPS UK. The latency to Pepperstone is too slow. Which VPS do you use and recommend? What is the latency?

Thanks!
Victor
Title: Re: Pepperstone Razor ECN Account
Post by: Schneider on May 12, 2011, 09:56:24 AM

Note from DonnaForex:
Entry ID: 2
This post is entered in our May 2011 competition. If you like this post, please vote for it from 22 May in the 'general trading discussion' section of the forum.



Been running speadwatch on Pepperstone Razor for several hours from start of euro session.  Here are the results.

11760 ticks received in just over 3 hrs.  That's a lot.  I like that they come fast and furious.  Seems like its tracking market very closely.

Min spread: 0.1 pips
Max spread: 2.2 pips
Average: 0.53 pips

Pip spread below 1: 99.4%
Pip spread between 1.0 and 1.4: 0.5%
Pip spread between 1.5 and 2:   0.1%
Pip spread over 2:  0%

So far this is one of the tightest spreads I've seen.

I'll run it in the overnight session between 1700 and 1900 EST where the spreads are typically the highest and report back later.

Also running some asian session scalpers to see how they perform.

Edit:

Asian session spreads:

2153 ticks received in 2 hrs, below average for a 5 digit feed but it should not affect performance.

Min spread: 0.1 pips
Max spread: 3.3 pips
Average: 0.86 pips

Pip spread below 1: 60.3%
Pip spread between 1.0 and 1.4: 35.2%
Pip spread between 1.5 and 2:   1.0%
Pip spread over 2:  3.5%

They really have best spreads in the industry.
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on May 12, 2011, 10:15:02 AM
Hi ragong nice analyst. :)  May I ask where you got the "spreadwatch" program.  Analysis tools like this I like to add my broker watch.  I still think winning forex,  is 50% brokers.
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on May 12, 2011, 10:28:08 AM

Hi Vic,

Word on the street is they are investigating a server for europe ;)  Maybe a couple of months.  I current run out of the states with 274ms lag.  My advice is don't sweet it,  having a good broker like pepperstone is better than speed.  For example I have 4ms to Thinkforex (use the broker plugin) and my scalpers perform better on pepperstone (who don't).

Then again if you have heaps of $$ trading (I don't lol) then your ROI can justify 1ms lag. 

Good luck

Regards Flash
Title: Re: Pepperstone Razor ECN Account
Post by: jubal on May 12, 2011, 08:42:30 PM
Quote
They really have best spreads in the industry.

As a disbeliever in in the tooth fairy, Santa claus, etc etc, can someone explain to me how a broker can suddenly appear out of nowhere and deliver best in industry spreads, along with excellent customer service etc etc. Why cant all the well known, longer established brokers do this. It makes me a bit wary that all is not as it should be.
Title: Re: Pepperstone Razor ECN Account
Post by: Falcon on May 12, 2011, 08:57:53 PM
Quote
They really have best spreads in the industry.

At the moment I have accounts with ThinkForex and Trading Point and don't pay commission which I'm quite happy with. If you want to pay commission to get lower spreads then so be it. A number of ECN brokers offer some very low spreads, it just depends if you think its justified after the commission is paid. It bothers me sometimes when I read posts on here that appear at times to be advertising for a particular brokerage but are carefully worded to look natural. Wouldn't it be smart for some of the brokers to get an established profile on here and keep posting various posts on how well their EA's are doing on "their" broker. While this may not be the case I get tired of how often FinFX is mentioned around here as an example. It sounds like the holy grail of brokers and it's not even regulated.
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 13, 2011, 03:42:30 AM
Hi ragong nice analyst. :)  May I ask where you got the "spreadwatch" program.  Analysis tools like this I like to add my broker watch.  I still think winning forex,  is 50% brokers.

Its a free EA from forex megadroid - results site.
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on May 13, 2011, 06:02:45 AM
Quote
They really have best spreads in the industry.

At the moment I have accounts with ThinkForex and Trading Point and don't pay commission which I'm quite happy with. If you want to pay commission to get lower spreads then so be it. A number of ECN brokers offer some very low spreads, it just depends if you think its justified after the commission is paid. It bothers me sometimes when I read posts on here that appear at times to be advertising for a particular brokerage but are carefully worded to look natural. Wouldn't it be smart for some of the brokers to get an established profile on here and keep posting various posts on how well their EA's are doing on "their" broker. While this may not be the case I get tired of how often FinFX is mentioned around here as an example. It sounds like the holy grail of brokers and it's not even regulated.

Good Point Falcon, you have to take every thing on these forums with a grain of salt.  FinFX does seem to be "broker of the month", its silly if everyone tries to moves to one broker with the same bots.  I am alittle down on ThinkForex as I am having a dispute with them, over tick errors when the EURUSD had a mini crash the other day and FGB trades were not triggered.  Overall though I still made good profits with them.  I use 4x sentential which is a program that identifies Broker plug-in tricks like delayed excursion, widening of the spread when a trade is placed, re quotes etc.  It is identifying problems at Thinkforex (micro) as well as Primus (micro).  Take from that what you will.

Regards Flash   
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on May 13, 2011, 10:54:59 AM
just merged the two pepperstone razor topics together, sorry if it is a bit confusing to read... !
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on May 13, 2011, 11:11:58 AM
Quote
They really have best spreads in the industry.

As a disbeliever in in the tooth fairy, Santa claus, etc etc, can someone explain to me how a broker can suddenly appear out of nowhere and deliver best in industry spreads, along with excellent customer service etc etc. Why cant all the well known, longer established brokers do this. It makes me a bit wary that all is not as it should be.

This may or may not help to alleviate your concerns. Axitrader have been around for several years and I have used them for the last year. They use the same integral feed that Pepperstone standard accounts use-identical spreads and prices and the same results when testing EA's. So Pepperstones spreads for their standard accounts are nothing new. What I have noticed when comparing Axitraders and Pepperstones standard account to the new Razor offering is that spreads are exactly 1 pip wider on the normal accounts. So the ECN account saves you 0.3 of a pip on the spread when you add the commission of $7 per lot (0.7 of a pip) for a usd denominated pair. When using IB's on each account the differences are even smaller. The standard account comes in at a cost of 0.7 pips added to the spread after you receive 0.3 pips rebate available from Aslan group and the ECN account comes in at a commission of $6.25/lot after their rebate (0.625 of a pip). So pretty close in the end.

Murray
Title: Re: Pepperstone Razor ECN Account
Post by: FXsavvy on May 13, 2011, 11:35:43 AM
 
Flash, how well does that 4x sentential software really work? is it accurate? can brokers some how make them selves unditictable from it?

Thanks
Title: Pepperstone Razor ECN Account
Post by: namrfigk on May 17, 2011, 08:44:31 AM
Hey for shark utc it's +2 or +1? did pepperstone change for winter setting?
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 17, 2011, 09:20:46 AM
I'm using +2 for shark in my pepperstone razor demo.  Results good so far.
Title: Re: Pepperstone Razor ECN Account
Post by: namrfigk on May 17, 2011, 11:57:43 AM
I'm using +2 for shark in my pepperstone razor demo.  Results good so far.

thanks rayong rep added!
Title: Re: Pepperstone Razor ECN Account
Post by: Falcon on May 17, 2011, 04:24:39 PM
It's great to demo stuff to see if the mechanics of an EA are working but to get excited or base a conclusion on performance from it are really not worth considering and can be misleading. Now if people were posting commments such as my EA opened the correct lot size on my demo account, or I didn't find it caused any conflicts with other EA's, or it didn't crash my MT4 platform that would make far more sense.
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 18, 2011, 08:14:10 AM
It's great to demo stuff to see if the mechanics of an EA are working but to get excited or base a conclusion on performance from it are really not worth considering and can be misleading. Now if people were posting commments such as my EA opened the correct lot size on my demo account, or I didn't find it caused any conflicts with other EA's, or it didn't crash my MT4 platform that would make far more sense.

Another useful observation would be if their trades match the vendor's trades on their forward test account.  I have had EAs that were so way off that there had to be some kind of error involved in the execution or running of the EA.
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on May 18, 2011, 08:04:31 PM

Flash, how well does that 4x sentential software really work? is it accurate? can brokers some how make them selves unditictable from it?

Thanks

Sorry for the delayed response.  Well it work by monitoring in real time, and recording.  If anything is amiss it records it and also posts an alert.  Im that sure exactly how it does it (monitors bid ask real-time and reads the log).  I am only in the trail phase so I learning all the time.  The brokers can get round it by not playing silly games, i.e playing fair. 

As a side note re ThinkForx they decided to give me a "bonus" as I threaten to take it up with the regulators and open a case at FPA.  I still want the rest of my money back and they are "looking into it".

The people at Thinkforex knew about 4x sentential when I mentioned it to them. They may be a little worried about it, however as donna mention to me people would rather buy the latest EA than know if their broker is using the plug-in.  As for 4X watch (monitors disconnections and down time) I just take a screen shot and send it to the brokers.  Next day no problems.

I think that it is like all business there are people that a sensitive customers (like me) and insensitive  customers.  They try and milk each customer for what they can, and in most cases they suck them dry.   
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 18, 2011, 09:59:09 PM
Hi Flash,

What other brokers have you tested and which are the ones that come out clean (honest)?

thanks
Title: Re: Pepperstone Razor ECN Account
Post by: muddog on May 19, 2011, 02:06:23 PM
Hi, Just wondering how a ECN broker can deliver microlots? From my v limited knowledge, I thought the min for ECN is 0.1 lots as the market cannot accept 0.01 lot? Or does Pepperstone collate and combine trades to form lots above 0.1?
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 20, 2011, 11:11:23 PM
Some brokers have a min lot size of 0.1 and allow micro lot sizes after that so 0.1, 0.16, 0.23 etc.

Some have no restrictions.  So 0.01 is min and any lot size above that.

Some allow only in increments of 0.1 lot so 0.1, 0.2 etc.

Its up to the broker.
Title: Re: Pepperstone Razor ECN Account
Post by: catforex on May 25, 2011, 05:37:06 PM


.... I use 4x sentential which is a program that identifies Broker plug-in tricks .....

Regards Flash
[/quote]

Can't find anything about 4x sentential with Google or other engines: do you have a link or some hint for finding it?
Best regards
Al
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on May 25, 2011, 05:45:24 PM
Simply a typo, search for 4x sentinel. If you search for the detection ea, it is here: http://4xtrader.net/4xsentinel/

Common infos about Virtual Dealer Plugin: This plugin is developed and distributed by Boston Technologies, but of course not officially announced or described by them. Boston Technologies is the main provider for Backoffice Solution for almost any retail forex broker.

Have a nice day,
Falk
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on May 31, 2011, 11:43:49 AM
Quote
They really have best spreads in the industry.

At the moment I have accounts with ThinkForex and Trading Point and don't pay commission which I'm quite happy with. If you want to pay commission to get lower spreads then so be it. A number of ECN brokers offer some very low spreads, it just depends if you think its justified after the commission is paid. It bothers me sometimes when I read posts on here that appear at times to be advertising for a particular brokerage but are carefully worded to look natural. Wouldn't it be smart for some of the brokers to get an established profile on here and keep posting various posts on how well their EA's are doing on "their" broker. While this may not be the case I get tired of how often FinFX is mentioned around here as an example. It sounds like the holy grail of brokers and it's not even regulated.

Good Point Falcon, you have to take every thing on these forums with a grain of salt.  FinFX does seem to be "broker of the month", its silly if everyone tries to moves to one broker with the same bots.  I am alittle down on ThinkForex as I am having a dispute with them, over tick errors when the EURUSD had a mini crash the other day and FGB trades were not triggered.  Overall though I still made good profits with them.  I use 4x sentential which is a program that identifies Broker plug-in tricks like delayed excursion, widening of the spread when a trade is placed, re quotes etc.  It is identifying problems at Thinkforex (micro) as well as Primus (micro).  Take from that what you will.

Regards Flash

Hi Flash,

You mentioned that primus has spread issues.  Is this the broker tampering or just the market at work?  Are you talking about fx primus?

Have you found any problems with fx primus using plug in?

thanks
Title: Re: Pepperstone Razor ECN Account
Post by: qbast on May 31, 2011, 12:52:22 PM
Quote
They really have best spreads in the industry.

At the moment I have accounts with ThinkForex and Trading Point and don't pay commission which I'm quite happy with. If you want to pay commission to get lower spreads then so be it. A number of ECN brokers offer some very low spreads, it just depends if you think its justified after the commission is paid. It bothers me sometimes when I read posts on here that appear at times to be advertising for a particular brokerage but are carefully worded to look natural. Wouldn't it be smart for some of the brokers to get an established profile on here and keep posting various posts on how well their EA's are doing on "their" broker. While this may not be the case I get tired of how often FinFX is mentioned around here as an example. It sounds like the holy grail of brokers and it's not even regulated.

Good Point Falcon, you have to take every thing on these forums with a grain of salt.  FinFX does seem to be "broker of the month", its silly if everyone tries to moves to one broker with the same bots.  I am alittle down on ThinkForex as I am having a dispute with them, over tick errors when the EURUSD had a mini crash the other day and FGB trades were not triggered.  Overall though I still made good profits with them.  I use 4x sentential which is a program that identifies Broker plug-in tricks like delayed excursion, widening of the spread when a trade is placed, re quotes etc.  It is identifying problems at Thinkforex (micro) as well as Primus (micro).  Take from that what you will.

Regards Flash

If you think that segregated accounts or ASIC regulation make your funds safe, please read about collapse of Sonray Capital Markets. For at least 2 years client funds were used in failed attempts to cover increasing losses and for the whole time auditors seen nothing wrong with it.
Title: Re: Pepperstone Razor ECN Account
Post by: Jake on June 04, 2011, 12:45:18 AM
Hi,

This message was posted in the Iris EA forum:

"adele,

stay away from pepper razor, their demo rocks but live sucks. very very slow execution and i get filled outside the bars. sometimes in my favour but mostly not. so iris be a disaster since it needs fast execution. regular pepper is better, razor is horrible.................."

Having opened a Razor ECN account, I would like to know it the experience the poster of the message had is also the experience of other people.  Would I be better to shift if my money to a standard Pepperstone account?  I am running Wallstreet on the account, so speed of trade execution is an issue.

Cheers


Title: Re: Pepperstone Razor ECN Account
Post by: Broki on June 04, 2011, 02:02:30 AM
Hi KeepCalm,

I tracking the spread sensitive "Primeval-EA-v2.2" managed account with PepperstoneFX.

http://www.myfxbook.com/members/primevalea/primeval-ea-pamm-account-3/101173

on myfxbook account info is to read:

"Account with Pepperstone. No Performance Fee is charged from profits. To join us  open a standard trading account and request additional deta ..."
 
so it seems to run very good with this type of account.

btw: this primeval account start's before the Razor ECN account was released.

hope this info helps  ;)
Title: Re: Pepperstone Razor ECN Account
Post by: Jake on June 05, 2011, 03:50:46 AM
Thanks, Broki.  The issue in the post was delays in execution rather than spread, but I expect that would be an issue with Primeval too.  I will keep an eye on it and see how Wall Street trades compared with other brokers.  Of course there are also latency issues, etc, as my VPS is in the USA, but as I don't know the evidence behind the statement I can just track trades and check.

Best wishes.
Title: Re: Pepperstone Razor ECN Account
Post by: adele on June 06, 2011, 07:20:53 AM
Has anyone tried both Pepperstone Razor and FinFx ECN live (preferably with low latency VPS for both)? If yes, how do they compare? Which one is better for running scalping EAs? 
Title: Re: Pepperstone Razor ECN Account
Post by: Mabel Wheeler on June 08, 2011, 10:23:13 AM
For those have a live Pepperstone account

I would like to ask honest & also unbiased opinions of those with a live Pepperstone account.
I downloaded their Razor demo MT4 a couple of days ago and so far I've found their spreads very tight, indeed - apparently they seem to be the lowest in the retail industry.

However, I have realized 3 problems so far.
- Their demo market watch seems to be late like 2 seconds compared to other brokers. Is it an issue with the live ones as well or does it apply only on demos for some unknown reason? 
- After a more-or-less thorough check I could see data missing from a couple of minutes to 45 minutes, such as yesterday 7th June 1020-1101, 1111-1115, 1125-1138, etc. Moreover, I have seen outages this morning, as well. Have you experienced anything like that on your live accounts or were they just issues on demos?
- I also have noticed that they have 2 servers, one is in Australia & the other one in Singapore. Servers of their LPs are surely located on the other side of the globe, either in the US or Europe. This can seriously affect trading in terms of slippage either being executed by EAs or manually . Furthermore, it surely does not help if you are even in the neighbourhood of Pepper as there is latency because of the massive distance between them and their liquidity providers' data centres.
All in all, have you heard that they might be considering installing a server closer to their LPs?

Thank you in advance for your contribution and remain,
Mabel
Title: Re: Pepperstone Razor ECN Account
Post by: bedted on June 09, 2011, 04:38:37 AM
Errrgggh, I didn't even think about this factor.
I recently moved all my EA's from Pepperstone Standard to Razor.
I have a suspicion it's not performing well but I'll have to do some research...
Title: Re: Pepperstone Razor ECN Account
Post by: Trader_FX on June 09, 2011, 07:06:02 AM
Hi

I just got information that as Pepperstone does not accept US-clients there will be no data server in US. But they are looking for server in EUROPE but it takes some time  to establish

cheers
Title: Re: Pepperstone Razor ECN Account
Post by: Mabel Wheeler on June 09, 2011, 03:23:50 PM
Excellent news, indeed. Just really cannot wait, a broker like PepperStone is so much needed here in Europe! I am positive that masses of traders would be interested, so investing into a datacentre in here would definitely be worth.
I just keep my fingers crossed. Go on Pepper!  :-*
Title: Re: Pepperstone Razor ECN Account
Post by: adele on June 19, 2011, 07:56:15 AM
I asked Pepperstone which data centre is closer to their liquidity providers so that I can get a VPS near it.  I also asked them if accounts connected to the data centre which is closer to the liquidity providers have less latency (since there is less 'travel time' between the data centre and the liquidity providers) and are therefore more likely to get better prices. Their response was as follows:

We actually have Liquidity providers all over the world - They all pass their quotes to us and through a cloud based system centered in multiple cities around the world the best quote that is still available gets passed to you through our Data-Centres. The best way to ensure you get the best pricing would be to co-locate your MT4 terminal (Via a VPS) as close as you can to either or Sydney or Singapore Datacentre.

When I asked them whether they have more liquidity providers near Sydney or Singapore, their response was as follows:

I would say we have more close to Singapore - As we have many Japanese and Asian banks on our Grid.
Title: Re: Pepperstone Razor ECN Account
Post by: Mabel Wheeler on June 21, 2011, 10:07:07 AM
Cheers Adele for informing us about your findings.
I have tried to look around for a decent VPS provider in Singapore but so far I am not that delighted. I reckon we'd need Windows 2003 or preferably 2008. Linux just means too much hassle with MT4 and there are also reliability issues IMHO.
It's such a pity CNS has no datacentre in Singapore, as people seem to be very satisfied with their services.
Have you found any VPS candidates recently?

Rgrds,
Mabel
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on June 21, 2011, 01:32:12 PM
Good to see a thread here on Pepperstone and I have been searching for reviews on them.

I am in the UK and have been using a Standard and Razor demo account with the same EA's running to compare profits and they come out pretty much the same, so it appears the smaller spreads on the Razor account are pretty much the same when the commission is added back on.
This is not a problem though.

I do have a Thinkforex and Hotforex (like them but worried about lack of regulation)demo account and they execute trades immediately.
GoMarkets and Vantage have a 3-4 second delay in opening/closing trades, have tried all the servers but no improvement.

Pepperstone for me has about a 1-2 second delay, the Singapore server is slightly better for me.
Having said that it runs the EA's with no problem and no error messages in the experts section.

Another poster brought this up a couple of pages back and this is my major concern and the only thing stopping me from going live with them regarding Regulation.

I have read the details here
https://pepperstone.com/company-profile/regulation-and-licensing.php

but another broker (who maybe trying to put me off) said that "Firstly do not to go to Peperstone. They're a WL of AXI and licensed under CDM which doesn't even cover market making for FX. Meaning they're not properly licensed."

This was from the link on the Pepperstone site.

"Provide general financial product advice only
  Deal in a Financial Product
  Issue, apply for, acquire, vary or dispose a financial product
  Apply for, acquire, vary or dispose of financial products on behalf of another
  Make a market for a financial product"

I would be grateful to hear your views on the regulation issue and safety of our funds should anything go wrong.

Title: Re: Pepperstone Razor ECN Account
Post by: Ruairi OPleurisy on June 21, 2011, 05:21:12 PM
Sorry, another question.

I'd like to test the latency from my ForexVPS VPS server in the USA to Pepperstone's Singapore & Austrailian servers.

Can anyone tell me the IPs?  Pepperstone's online chat advisors are offline at present.

TIA,
Ruairi.
Title: Re: Pepperstone Razor ECN Account
Post by: Ruairi OPleurisy on June 22, 2011, 01:03:31 PM
I found the Pepperstone server URL on the net :-

live.pepperstone.com

Unfortunately my latency to that server is 216ms which is poor.

Ruairi.
Title: Re: Pepperstone Razor ECN Account
Post by: Broki on June 22, 2011, 02:33:57 PM
I found the Pepperstone server URL on the net :-

live.pepperstone.com

Unfortunately my latency to that server is 216ms which is poor.

Ruairi.

Hi,

check this IPs and when you have other questions ---PM me ;-)

Australian = 113.192.16.46
Singapore = 112.140.187.236
Title: Re: Pepperstone Razor ECN Account
Post by: Ruairi OPleurisy on June 22, 2011, 04:46:51 PM
Cheers Broki.  Rep to you.

All the best,
Ruairi.
Title: Re: Pepperstone Razor ECN Account
Post by: Ruairi OPleurisy on June 22, 2011, 05:02:47 PM
I found the Pepperstone server URL on the net :-

live.pepperstone.com

Unfortunately my latency to that server is 216ms which is poor.

Ruairi.

Hi,

check this IPs and when you have other questions ---PM me ;-)

Australian = 113.192.16.46
Singapore = 112.140.187.236

Jeez, I thought Singapore might have been a little better for me, but it's coming back at 259ms (from ForexVPS USA)!

All the best,
Ruairi.
Title: Re: Pepperstone Razor ECN Account
Post by: adele on June 22, 2011, 05:18:56 PM
Cheers Adele for informing us about your findings.
I have tried to look around for a decent VPS provider in Singapore but so far I am not that delighted. I reckon we'd need Windows 2003 or preferably 2008. Linux just means too much hassle with MT4 and there are also reliability issues IMHO.
It's such a pity CNS has no datacentre in Singapore, as people seem to be very satisfied with their services.
Have you found any VPS candidates recently?

Rgrds,
Mabel

I did a Google search using 'Singapore' and 'VPS' and found a few options. I will probably choose a VPS provider using Hyper-V with Windows 2003 (and of course the lowest latency) as I feel this is the fastest and most stable. I don't know which one is the best, but if it fits this criteria and has been operating for at least a few years then I think it should be ok. Can't find any cheap ones though.  :P

Will be connecting from my home PC initially (I live in Singapore and have 20ms latency to their data centre) until I make my choice. Will post my selection here (hope the rest of you can do the same).  :)
Title: Re: Pepperstone Razor ECN Account
Post by: Mabel Wheeler on June 22, 2011, 09:11:02 PM
Hi Adele,

Yes, my findings are the same. VPS providers seem to be quite pricey over there, so I have not decided either, yet. Moreover, since I could not find any unbiased reviews, the most important factor - reliability - can hardly be taken into account.   :-\
Mind you, Win 2008 corresponds to Win7, so I would like to suggest you choosing 2008 to 2003 if your candidate has both. 
I was told that it is much better - more reliable and the problem of accidental double login is also solved with 2008. Sure, Hyper-V is essential.
For the time being I feel that 20 ms latency is not bad at all for you but for obvious reasons a reliable VPS will be needed sooner or later.
I wish you good luck for your VPS hunting and will also post my findings here if I manage to find a decent one.

I would also like to ask those of you have experience with a Singaporean VPS provider to share your thoughts to support our decision making.  :-*

TIA and regards,
Mabel
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on June 22, 2011, 09:21:13 PM
Hi all,

I still don't understand why there is some preference to the Pepperstone Singapore data center. For me as a customer it is essential to get a high quality data feed with no remarkable slippage. It doesn't concern me if the data feed is delayed by 300ms or 4 hours if I can trade within this stream. The key to success is a low latency connection to the brokers backoffice and no or very low slippage.

I did not evaluate a VPS in Singapore so far but I don't think this will improve anything. If I am wron don't hesitate to call me an idiot.

Have a nice day,
Falk
Title: Re: Pepperstone Razor ECN Account
Post by: Mabel Wheeler on June 22, 2011, 09:57:38 PM
Hi all,

I still don't understand why there is some preference to the Pepperstone Singapore data center. For me as a customer it is essential to get a high quality data feed with no remarkable slippage. It doesn't concern me if the data feed is delayed by 300ms or 4 hours if I can trade within this stream. The key to success is a low latency connection to the brokers backoffice and no or very low slippage.

I did not evaluate a VPS in Singapore so far but I don't think this will improve anything. If I am wron don't hesitate to call me an idiot.

Have a nice day,
Falk

Hi Falk,

No way we wanted to upset you or anyone but the whole Singapore issue is based on the following.

---Quote from Adele's latest chat with Pepper's support ------

When I asked them whether they have more liquidity providers near Sydney or Singapore, their response was as follows:

I would say we have more close to Singapore - As we have many Japanese and Asian banks on our Grid.

---Quote ends ---------

So the idea would be to minimize latency between LPs and Pepper's DC.
Do you think that we miss the point or sound illogical?
Moreover, I am afraid I cannot really follow you. You said that once you can trade within the stream you are not bothered. Sure, if you deal with a market maker it's OK as you just basically try to trade against your own broker inhouse and vice-versa - if the worst comes to worst you get requoted.
Mind you if we regard Pepper as an ECN broker the result of delayed data feed can be massive slippage. This is due to the fact that your order is being transferred to the REAL market by Pepper and does not stay inhouse or on Pepper's server.
I reckon that whole system works on a first come first served basis and others with non-delayed data feed have better chance when competing for the same price.  Otherwise, what is the point in paying commission instead of paying 1 pip higher spread?
Please, do not misunderstand me as I am really interested in your opinion about this.

I am looking forward to your reply & best regards,
Mabel
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on June 22, 2011, 10:14:23 PM
Hi Mabel,

I'm really unsure about my opinion, so need some clarification. Of course there are (some) more liquidity providers near to Singapore, at least more than near to Australia. But I can't imagine how we could minimize the latency between Pepperstones backoffice and the lp´s (they use Integral) by choosing either the Singapore or the Australian data center. Pepperstone with their Integral Grid have the opportunity to choose for each currency pair how this will be processed. Cite from Integral:

Have a single source for all your multi-bank liquidity and integrate your liquidity directly into your margin FX trading platforms.
- Create pricing that matches your business model and that is unique to your client types.
- Aggregate and configure multiple liquidity sources into price streams for your clients.
- For each currency pair you can:
   - Determine which of your liquidity source's prices to consolidate
   - Choose a method for consolidating your liquidity
   - Specify a spread
   - Create pricing streams for one or more MetaTrader 4 instances
- For each currency pair within an individual price stream you can specify an execution method:
   - Fill or Kill
   - All or Nothing (AON)
   - No Cover (you assume market risk)
   - Keep price improvement or pass along to your clients

My personal experience with Pepperstone so far is that they don't trade against the customers, but nobody knows exactly how their Grid works. In the past I have taken the approach to minimize the latency between my mt4 terminal and Pepperstones backoffice which was a great step forward.

For the final conclusion which VPS location is the best we have to try it out. If I could find a VPS provider in Singapore (connecting to Singapore datacenter) with nearly the same latencies I have in Australia (connecting to Sydney datacenter) I'll let you know the results.

Have a great Evening,
Falk

sry for the ugly English
Title: Re: Pepperstone Razor ECN Account
Post by: Mabel Wheeler on June 22, 2011, 11:42:50 PM
Hi Falk,

Cheers for your input as well as your prompt answer.
 
To make it clear my presumptions were as follows.

- Pepper is a true ECN - or in case of regular account STP - broker who really delivers your order to the real market. Neither dealing desk, nor trade against their clients.
- Pepper has 2 DCs for the time being - in Singapore & Sydney
- According to their support they have more LPs in the Singapore area
- I suppose that data-feed arrives quicker from the LPs' server to Pepper's DC, which is like only a couple of hundred kms away (Singapore) and later to the one that is like 6000 kms away (Sydney). The sooner it arrives to your preferred DC (Singapore) the better chance you have to get filled at your targeted price (thus minimize overall slippage).
If this is true then their Singapore DC should receive data a tiny bit earlier (than the Sydney one) so it should be the quicker one. If that is the case you need a VPS there (as close as it's possible to the Singapore DC, so not US, Japan, Europe or Australia as data needs more time "to travel to arrive")
Sure, I might be easily wrong as it is possible that Pepper synchronized their DCs or found other solutions to overcome this. However, I'm uncertain that they would disclose such information. Still, you never know, might be worth a try to ask them directly.
Sure, the most convenient solution would be for us if they installed a DC here in Europe, especially if you do manual trading (I mean direct market orders and not pending ones here) besides using EAs.
On the other hand we should not forget about the fact that they are an Australian company and also newcomers, so we need to be patient - Rome wasn't built in a day.
Anyway, I should like to emphasize that I cannot say that my presumptions were 100% correct so I might easily be partly or completely wrong.

OK, it's pretty late here, so nighty-night and please get back to here if I am still not clear or you'd like to add something.

Rgrds,
Mabel
Title: Re: Pepperstone Razor ECN Account
Post by: adele on June 23, 2011, 06:10:58 AM
For the final conclusion which VPS location is the best we have to try it out. If I could find a VPS provider in Singapore (connecting to Singapore datacenter) with nearly the same latencies I have in Australia (connecting to Sydney datacenter) I'll let you know the results.

I've been doing some research and found 2 so far which have similar latencies to what you have currently:

www.apc.sg - around US$55/month, setup fee currently waived, <=1ms latency
billing.micohosting.com/cart.php?gid=11- around US$58/month , 1ms latency

Not cheap.  :( Both are using Hyper-V with Windows 2008, 512MB RAM, 40GB HDD, 10mbps shared network bandwith, unmetered monthly bandwidth. Will let you know if I find more. If you decide to signup with one, please share your results with us.

I also hope to signup with one of them (probably the first one, as they've been around since 2003) soon.
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on June 23, 2011, 06:30:25 PM
Dear Adele,

thank you very much for the information, rep added. Of course I let you know of the results once I test them.

Dear Mabel,

A (retail) forex ECN broker does not have a dealing desk but instead provides a marketplace where multiple market makers, banks and traders can enter in competing bids and offers into the platform and have their trades filled by multiple liquidity providers in an anonymous trading environment. The trades are done in the name of your ECN broker. But this not full ECN as it is used by banks or institutional investors. Each (retail) forex ECN broker has to do some aggregation (if he supports microlots)  and filtering, furthermore he has to decide to which lp the order is routed. Sometimes, they even fill the position by themselves (but they don't tell us  8) ) Access to true level 2 market info is also prohibited by most brokers.

Here are some useful links (found at a website of one of the couple of backoffice solution providers for retail brokers):

mt4-to-mt4-bridge made by MetaFX (they also sell the Multi Account Manager used by some brokers): http://metafx-int.com/mt4-to-mt4-bridge/

and a nice video showing the opportunities of retail broker: http://www.metafx-int.com/video/mt4-bridge/demo.html

Back to the original question, I don't know exactly if the latency between retail broker and lp´s is of any significance, but I prefer to say no, there is no (or little) significance. This question could only be answered if your retail broker offers an in-depth-look in his backoffice or with a sophisticated testing environment.

Have a great Evening and a lot of green pips,
Falk
Title: Re: Pepperstone Razor ECN Account
Post by: 2good2btrue on June 24, 2011, 12:27:39 AM
Hello everyone
I just want the forum members to know about my very unpleasant experience with Pepperstone's client service.  I just opened a Razor account with them and wanted to fund a small amount to trade an EA separately. I wanted to use debit card funding because international bank wire is not cost effective.  Before credit card funding is allowed one needs to upload a scanned copy of the card.  So last Friday I uploaded a scanned copy of my debit card for their approval but have not heard back from them after a week.  I finally managed to speak to someone via chat and was told that my debit card was reported as fraudulent! If so I would expect that they got back to me and asked for another card but I heard nothing from them. Rather ridiculously during the chat session I was told to send a photo of myself holding the credit card.  I have many accounts with other brokers and never was I asked to do such thing. They made me feel like a criminal , I am extremely unhappy and really regret opening an account with them.
Title: Re: Pepperstone Razor ECN Account
Post by: Mabel Wheeler on June 27, 2011, 12:14:07 PM
Dear Adele,

thank you very much for the information, rep added. Of course I let you know of the results once I test them.

Dear Mabel,

A (retail) forex ECN broker does not have a dealing desk but instead provides a marketplace where multiple market makers, banks and traders can enter in competing bids and offers into the platform and have their trades filled by multiple liquidity providers in an anonymous trading environment. The trades are done in the name of your ECN broker. But this not full ECN as it is used by banks or institutional investors. Each (retail) forex ECN broker has to do some aggregation (if he supports microlots)  and filtering, furthermore he has to decide to which lp the order is routed. Sometimes, they even fill the position by themselves (but they don't tell us  8) ) Access to true level 2 market info is also prohibited by most brokers.

Here are some useful links (found at a website of one of the couple of backoffice solution providers for retail brokers):

mt4-to-mt4-bridge made by MetaFX (they also sell the Multi Account Manager used by some brokers): http://metafx-int.com/mt4-to-mt4-bridge/

and a nice video showing the opportunities of retail broker: http://www.metafx-int.com/video/mt4-bridge/demo.html

Back to the original question, I don't know exactly if the latency between retail broker and lp´s is of any significance, but I prefer to say no, there is no (or little) significance. This question could only be answered if your retail broker offers an in-depth-look in his backoffice or with a sophisticated testing environment.

Have a great Evening and a lot of green pips,
Falk

Hi Falk,

First of all I would like to say thank you for your in-depth post.
In case some kind of aggregation takes place, I have to admit that your reasoning sounds logical, indeed. Sure, I have the feeling that this must be case - as far as I know microlots cannot be traded on the real market - the smallest position is said to be 1 lot. 
To make it even more complicated, I am not 100% sure if their Singapore server is not their secondary server, meaning just another hop for the data. I read it somewhere recently that e.g. there is no point in using an American VPS close to FinFx's US datacentres, as it just serves as an intermediary between the client and their Finnish server - the order is to be executed on the Finnish server anyway. 
Additionally, if we take into account the numerous ways Integral offers as alternatives for their clients (in terms of execution) besides the aforementioned other, legal options available, I am afraid that we can't do anything but give them a try live. There is just simply far too much information should be evaluated we (retail clients) cannot possibly have.
I reckon that I am going for a test-drive first at least for a month (with much smaller positions than I normally use) and see it myself.

Thanks again for your contribution and many green pips to you, too!   :)
Best Regards,
Mabel
Title: Re: Pepperstone Razor ECN Account
Post by: adele on July 03, 2011, 03:18:06 AM
Based on their emails, Pepperstone appears to have 2 live data centres, so the scenario for additional latency in the Singapore data centre doesn't apply. Following info from an  earlier exchange last June 1:

(I seem to have deleted the first batch of emails where they informed me that they have 2 live Trading Servers--you can check with Pepperstone on this if you wish to be sure--but here are the subsequent ones. I've simplified the exchanges to Q & A form.)

A: Yes our demo servers are located in the same place as our live servers.

As you live in Singapore connecting to our Singapore data center would be the most convenient and lowest latency. All trades made are actually executed at the live data centre so living in Singapore you are quite fortunate to have a very low latency connection to our Trading Servers.

Q: Will the trades I make while connected to Singapore data center still need to be routed to/from your Australia server (additional latency)?

A: No - The servers in Singapore are fully replicated entities of our Australian Servers - So there would not be any additional latency.


I guess the best way to know for sure is to try it out.

Btw, the Singapore VPS provider I mentioned earlier (APC) offers a 30-day moneyback guarantee so you won't lose anything by trying.  :) (I would do it myself, but I just funded my ThinkForex account and paid for an East Coast US VPS. I've pushed back the date for starting on Pepperstone until I have more funds.)
Title: Re: Pepperstone Razor ECN Account
Post by: piphunter on July 07, 2011, 10:51:50 PM
Does Pepperstone accept US clients?  8)

Update: Just chatted with support and Pepperstone does not service US clients.   :(
Title: Pepperstone Razr Account disconnects & Server changes
Post by: cyberryder on July 08, 2011, 10:36:27 PM
Hi folks,
i'm running a live Razr account with Pepper and a VPS with Crucial AU. I'm using the commercial tool 4xWatch to monitor Pepper uptime.

Since i started the test 3 days ago, 4xWatch reported some disconnects and server changes to Singapore data center, see attachement.

Anyone of you having the same issues, while maybe using the same tool? Any suggestions on how to fix?
Title: Latency between Pepperstone & LP
Post by: cyberryder on July 09, 2011, 08:51:23 AM
Hi Folks,
regarding the latency discussion: As far as i noticed, Pepper is using Integral as LP. Integral uses multiple data centers around the world for it's LP, called "FXGrid", see http://www.integral.com/products/fx_grid.htm. Could not find any information about the data center locations, but if we assume that we will have a data center nearby Integral offices, then it's SINGAPORE and not Sydney! (see http://www.integral.com/about_integral/worldwide_offices.htm)

Would be interesting to have a member testing identical EA setup on live with either VPS in Sydney and Singapore. I understood Falk will try this. However, i don't think that there will be a huge difference with lot sizes below 0.1. As far as i know, this is the min. lot size a broker can send out to the LP. I saw this size on Level2 forex access with a US broker. So i assume, say for 0.01 lots this will mostly be done by internal trade aggregation -> no LP needed -> no latency issue. Am i missing sth.?

TCP port sniffer results:
-------------------------
1) Sydney data center --> connection to 113.192.16.47, location Sydney, based on my IP research, this server is co-located in the "Ultraserve" datacenter Sydney. http://www.ultraserve.com.au/managed-servers/virtual-private-servers

2) Singapore data center --> connection to qala.idc.skynetservers.com is set up --> seems to be some sort relaying with singapore.qala.idc.skynetservers.com, located in GB. Maybe this is the DNS for Singapore data center, however this would be strange.
I also checked IP 112.140.187.236, reported from Ruairi OPleurisy. Based on my research, this server is hosted with SPARC Singapore. Just had a quick look at prices, which seems starting around 48 USD for a 600 MB RAM machine. Seems to be a good offer, what do you think? http://www.sparkstation.net/Windows-VPS-Hosting-Singapore-web-hosting-singapore-103.html.
SPARC is hosting servers within Qala Datacenter Singapore, which also has a Datacenter in GB, which let's me connect the dots to the strange dns above.
Finally i found this text on SPARC website "Geographically diverse located name servers so that your site never fails due to nameservers issue's".

3) I detected a strange IP "74.125.237.49" associated with MT4 instances running Wallstreet Forex Robot. This server is hosted in Germany. Think this could be the validation server for wallstreet, as also their website is running in Germany.

----------------------------------------------
My VPS runs at Crucial, Sydney. Today i set up a new VPS with Sparkstation Singapore.

I did the live test with a new VPS at Sparkstation and I must say woooooow!!! Ping of 0 with only 2 Hops. I think this is nearly unbeatable, see attachement, but unsure, if this will bring any benefit to my trades 8) 8) 8)
Title: Re: Latency between Pepperstone & LP
Post by: adele on July 09, 2011, 09:09:23 AM
Hi Folks,
regarding the latency discussion: As far as i noticed, Pepper is using Integral as LP. Integral uses multiple data centers around the world for it's LP, called "FXGrid", see http://www.integral.com/products/fx_grid.htm. Could not find any information about the data center locations, but if we assume that we will have a data center nearby Integral offices, then it's SINGAPORE and not Sydney! (see http://www.integral.com/about_integral/worldwide_offices.htm)

Would be interesting to have a member testing identical EA setup on live with either VPS in Sydney and Singapore. I understood Falk will try this. However, i don't think that there will be a huge difference with lot sizes below 0.1. As far as i know, this is the min. lot size a broker can send out to the LP. I saw this size on Level2 forex access with a US broker. So i assume, say for 0.01 lots this will mostly be done by internal trade aggregation -> no LP needed -> no latency issue. Am i missing sth.?

TCP port sniffer results:
-------------------------
1) Sydney data center --> connection to 113.192.16.47, location Sydney, based on my IP research, this server is co-located in the "Ultraserve" datacenter Sydney. http://www.ultraserve.com.au/managed-servers/virtual-private-servers

2) Singapore data center --> connection to qala.idc.skynetservers.com is set up --> seems to be some sort relaying with singapore.qala.idc.skynetservers.com, located in GB. Maybe this is the DNS for Singapore data center, however this would be strange.
I also checked IP 112.140.187.236, reported from Ruairi OPleurisy. Based on my research, this server is hosted with SPARC Singapore. Just had a quick look at prices, which seems starting around 48 USD for a 600 MB RAM machine. Seems to be a good offer, what do you think? http://www.sparkstation.net/Windows-VPS-Hosting-Singapore-web-hosting-singapore-103.html.
SPARC is hosting servers within Qala Datacenter Singapore, which also has a Datacenter in GB, which let's me connect the dots to the strange dns above.
Finally i found this text on SPARC website "Geographically diverse located name servers so that your site never fails due to nameservers issue's".

3) I detected a strange IP "74.125.237.49" associated with MT4 instances running Wallstreet Forex Robot. This server is hosted in Germany. Think this could be the validation server for wallstreet, as also their website is running in Germany.

----------------------------------------------
My VPS runs at Crucial, Sydney. Today i set up a new VPS with Sparkstation Singapore.

I did the live test with a new VPS at Sparkstation and I must say woooooow!!! Ping of 0 with only 2 Hops. I think this is nearly unbeatable, see attachement, but unsure, if this will bring any benefit to my trades 8) 8) 8)

Thanks for sharing this information with us! Looking forward to see the result of your trades.  :) Rep added!
Title: Re: Pepperstone Razor ECN Account
Post by: namrfigk on July 09, 2011, 03:43:09 PM
Really appreciate the exceptional customer service that TheAslanGroup has offered, good job guys!
Title: Re: Pepperstone Razor ECN Account
Post by: osarun on July 12, 2011, 07:32:20 AM
caution

Pepperstone made the Stop Level on RAZOR platform to have moved from 0 pips to 2 pips.
This information was from Pepperstone support.
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on July 12, 2011, 11:51:22 AM
caution

Pepperstone made the Stop Level on RAZOR platform to have moved from 0 pips to 2 pips.
This information was from Pepperstone support.
Thanks for info, but i can't trust this info as this would be very unusual for an ECN broker. Did they give you info, when they will announce this on website or so?
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on July 12, 2011, 12:15:00 PM
caution

Pepperstone made the Stop Level on RAZOR platform to have moved from 0 pips to 2 pips.
This information was from Pepperstone support.
Thanks for info, but i can't trust this info as this would be very unusual for an ECN broker. Did they give you info, when they will announce this on website or so?

Actually it's pretty common for brokers running on the integral grid, Axitrader for instance have the same 2 pip stop level
Title: Re: Pepperstone Razor ECN Account
Post by: adele on July 12, 2011, 12:19:09 PM
Not sure how long this has been effective, but just noticed it is 1 pip for FinFx ECN which is also in the Integral grid.
Title: Re: Pepperstone Razor ECN Account
Post by: Josef on July 12, 2011, 01:28:01 PM
caution

Pepperstone made the Stop Level on RAZOR platform to have moved from 0 pips to 2 pips.
This information was from Pepperstone support.
Thanks for info, but i can't trust this info as this would be very unusual for an ECN broker. Did they give you info, when they will announce this on website or so?

Stop levels will be the same until they post this information on their homepage.
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on July 12, 2011, 01:29:26 PM
Not sure how long this has been effective, but just noticed it is 1 pip for FinFx ECN which is also in the Integral grid.
ah ok, then it makes sense when this change is driven by integral. Think we can live with 2pips.
Title: Re: Pepperstone Razor ECN Account
Post by: Pip2pip on July 13, 2011, 12:50:14 AM
Are Pepperstone really an ECN? I get very suspicious on any broker claiming this as ECN doesnt really mean anything at all.
I am roadtesting their demo and its not bad but when I do the maths and add the commission and spread together then its not really any different to any other tom dick or harry broker in fact on most parts I come off worse
I must admit the platform works quite well on my EA's so the feed might be good so will let you guys know how it progresses
Title: Re: Pepperstone Razor ECN Account
Post by: cb75 on July 13, 2011, 12:51:01 AM
Stop levels will be the same until they post this information on their homepage.

 Where is this stated on their website? As luck would have it I had been testing a small live account and decided to invest more just before they changed the stop. The account copped a 20%+ loss, only after going through the logs and asking support directly did I find out the stop level was changed.

 I'm not impressed by the lack of warning and communication over this. I had even received a call to congratulate me on how another account was performing but there was no mention of changes on their end. Not only had the stop level been changed but trade execution time had ballooned from ~300ms to over ~7000ms (yes, over 7 seconds to process a trade at their end) Slippage also has run up from ~2 to over 20 at times. Latency from VPS to their server remained at under 1ms, no changes on my VPS or EA config either.

 After speaking to support several times about this they seemed sincere about getting the problems solved. But then again someone from Fapturbo called me direct to offer me a once in a lifetime opportunity with some new EA too....

 I know Pepperstone staff read these forums and I hope they understand how much time (and money) I have wasted over trying to find out what went wrong with my account... to discover it was an un-announced change at their end. Not impressed at all.

Chris
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on July 13, 2011, 01:13:13 AM
i will also check my Pepper live logs and let you know. I agree with Chris, that if there really was a change affecting me that has to be communicated PROACTIVELY. 2pip is not the world and i think i can live with it, however it's nothing other than some sort of additional spread, if the trade goes against you. As i'm also running scalpers with high lot volume 2pip can really cost you some bucks  :-X

Maybe this is also some kind of commercial trick: They get you in with best spread in the market and then f*** you off with hidden spread of 2  ;D

My broker server uptime monitoring EA showed up some strange IP change from their live server yesterday and i had a 30ms latency to it, while i was at 0 before as my server is only a few meters away from theirs.

I will definitly call support, because i am logging disconnects either from Sydney location, as from my new location Singapore. 30min downtime / day is not acceptable, if trading on M5.
Title: Re: Pepperstone Razor ECN Account
Post by: Trader_FX on July 13, 2011, 06:07:24 AM
Hi :D

as client of pepperstone razor I asked support yesterday about that "2 pips level". Here the answer:

We were testing the 0 pip stop loss tp setting for the last few weeks to see how our systems could handle it (That is why we never made an official announcement of the change) It turns out the it was causing a lot of strain on our systems and causing trade delays/slippage for our clients so that's why we have switched back to 2 pips for the time being. We are currently upgrading to some new infrastructure so we can switch it back to 0 again.

We welcome all scalping EA's and scalpers.


Title: Re: Pepperstone Razor ECN Account
Post by: markus37 on July 13, 2011, 07:43:40 AM
caution

Pepperstone made the Stop Level on RAZOR platform to have moved from 0 pips to 2 pips.
This information was from Pepperstone support.


Is true. This is the answer to my email:

"Our Stop Level was alays 2 pips - We were doing some testing and lowered it to 0 pips for the last few weeks but this cause extreme server load and we needed to raise it to 2 pips again to avoid issues with trade delays and slippage. We hope to be able to lower it to 0 again in the next few weeks."
Title: Re: Latency between Pepperstone & LP
Post by: RimSting on July 14, 2011, 09:26:29 PM

----------------------------------------------
My VPS runs at Crucial, Sydney. Today i set up a new VPS with Sparkstation Singapore.

I did the live test with a new VPS at Sparkstation and I must say woooooow!!! Ping of 0 with only 2 Hops. I think this is nearly unbeatable, see attachement, but unsure, if this will bring any benefit to my trades 8) 8) 8)

Top work, am very tempted to try this out, would also appreciate knowing if it affects trading.
Title: Re: Latency between Pepperstone & LP
Post by: cyberryder on July 14, 2011, 10:38:02 PM

----------------------------------------------
My VPS runs at Crucial, Sydney. Today i set up a new VPS with Sparkstation Singapore.

I did the live test with a new VPS at Sparkstation and I must say woooooow!!! Ping of 0 with only 2 Hops. I think this is nearly unbeatable, see attachement, but unsure, if this will bring any benefit to my trades 8) 8) 8)

Top work, am very tempted to try this out, would also appreciate knowing if it affects trading.

tnx for flowers  :) i would be able to set-up pips2cash.com - Strategy on Demo with simultanieous running VPS Sydney + VPS Singapore, but I think what i will measure there is only latency from VPS to Pepper demo server and not latency between Pepper and FXGrid. Instead i would have to let it run on 2 live accounts with high lot volume. pips2cash.com Strategy is running fine for now and speeding up the lot volume, but i'll have to wait a bit to have some "demo cash" to do such things with my few bucks, earned in real hard business world ....

p.s. i'm thinking about opening MoneyManager account at Pepper if it performs well over some time and if i feel there is enough interest in the community ;)

p.p.s maybe Pepper guys track these posts closer than we think, as every time i post some news about the broker here, i can backtrack website traffic to Australia on pips2cash.com :-D
Title: Re: Latency between Pepperstone & LP
Post by: fpu on July 14, 2011, 11:25:45 PM
p.p.s maybe Pepper guys track these posts closer than we think, as every time i post some news about the broker here, i can backtrack website traffic to Australia on pips2cash.com :-D

Hi Daniel,

of course they do so and why they shouldn't do so? I prefer brokers who discretely take care of questions and headaches of customers.
Have a great day,
Falk
Title: Re: Latency between Pepperstone & LP
Post by: cyberryder on July 14, 2011, 11:53:54 PM
p.p.s maybe Pepper guys track these posts closer than we think, as every time i post some news about the broker here, i can backtrack website traffic to Australia on pips2cash.com :-D

Hi Daniel,

of course they do so and why they shouldn't do so? I prefer brokers who discretely take care of questions and headaches of customers.
Have a great day,
Falk

Falk, welcome to the German - Pepper connection!  ;)
i agree and it's better they monitor it closely as i'm not calling Pepper support every minute i think i've a great idea, instead i will leave and will have to deal half a year with retention calls from them  ;D

Title: Re: Pepperstone Razor ECN Account
Post by: bjanssen on July 15, 2011, 12:03:57 AM
I'm getting really annoyed with my new Pepperstone Razor account.  I opened it a month ago or so and it was great.  For the last week the execution time has been absolutely disgraceful.  It used to be sub-second, not it takes at least 3-4 seconds for every transaction.  Are other people experiencing this?

BJ
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on July 15, 2011, 12:18:40 AM
BJ, good to hear! I did not had the time to check my logs as i've to feed 8 cpus with sth to backtest. Track it down with http://4xtrader.net/4xsentinel. This thing monitors all the behaviours you hate with a FX broker like slippage, spread widening, execution time and all the nice things a broker can do with VirtualDealer plugin, to which my wallet and myself made some special relationships with, during early NOOB-stage of my FX-career with other brokers  :-* Maybe you'll find some free monitor EA for execution time on the net?
Title: Re: Pepperstone Razor ECN Account
Post by: bjanssen on July 15, 2011, 12:30:37 AM
I don't need anything to monitor the execution time, it's plainly obvious!  I will raise a support ticket and see what they say.  Otherwise I'll just resort to my old broker, spread not as nice but a 3-4 second execution delay is hurting me a lot more than 1 extra pip.  Every trade is a complete crapshoot.

BJ
Title: Re: Pepperstone Razor ECN Account
Post by: bjanssen on July 15, 2011, 02:21:59 AM
Sent them an email.  Their response is that a lot of clients were complaining about poor execution time and that they have significantly upgraded their hardware a couple of days ago.  My execution time was still very poor last night so I'm not exactly sure when they think they fixed it.  I will give them another go first half of next week, if it's not better, I'm gone.

BJ
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on July 15, 2011, 02:58:23 AM
BJ,
 i checked for execution delays
- 4xSentinel did not monitor any delays on all traded pairs. Displayed execution time has not moved from ZERO sec. since i startet live account
- to see if sth. changes when trading 0.5 & 1 lot I traded around some crap manual trades, invested 200eur (only looked for dojis on M5). No change! These trades are included in 4xSentinel pictures attached

I absolutely cannot confirm your observation. Execution is lightning fast from 0 to 1s, see MT4 log. We can only hope it was some kind of server maintenance thing.

cyber
Title: Re: Pepperstone Razor ECN Account
Post by: bjanssen on July 15, 2011, 04:12:43 AM
BJ,
 i checked for execution delays
- 4xSentinel did not monitor any delays on all traded pairs. Displayed execution time has not moved from ZERO sec. since i startet live account
- to see if sth. changes when trading 0.5 & 1 lot I traded around some crap manual trades, invested 200eur (only looked for dojis on M5). No change! These trades are included in 4xSentinel pictures attached

I absolutely cannot confirm your observation. Execution is lightning fast from 0 to 1s, see MT4 log. We can only hope it was some kind of server maintenance thing.

cyber

Fantastic, thanks cyber.  I will give them a whirl again next week.  Hopefully there's no issues or that the issue is on my end and not with them.

Rep to you  :)

BJ
Title: Re: Latency between Pepperstone & LP
Post by: RimSting on July 15, 2011, 02:41:07 PM

tnx for flowers  :) i would be able to set-up pips2cash.com - Strategy on Demo with simultanieous running VPS Sydney + VPS Singapore, but I think what i will measure there is only latency from VPS to Pepper demo server and not latency between Pepper and FXGrid. Instead i would have to let it run on 2 live accounts with high lot volume. pips2cash.com Strategy is running fine for now and speeding up the lot volume, but i'll have to wait a bit to have some "demo cash" to do such things with my few bucks, earned in real hard business world ....

p.s. i'm thinking about opening MoneyManager account at Pepper if it performs well over some time and if i feel there is enough interest in the community ;)

p.p.s maybe Pepper guys track these posts closer than we think, as every time i post some news about the broker here, i can backtrack website traffic to Australia on pips2cash.com :-D

Yeh understood, raising that sort of $ from the wage packet is not something to take lightly :) . I am still tempted to have a go just for the ping (I am a geek at heart).  Their smallest package is cheap so might get that and have a try, alongside my current VPS (Mammoth) for a month. If I strike a gold vein and suddenly get enough money to run larger lot sizes I will let you know.

Regards becoming an MM: Will keep an eye on your pips2cash strategy. Is all in the track record I guess. Good luck and thanks again for the network investigation.
Title: Re: Pepperstone Razor ECN Account
Post by: taipan on July 19, 2011, 12:02:24 PM
Do you guys know that Pepperstone was trying to install a integrated bridge during the hot US session time and it has been halted for 4 hours, this is totally unacceptable.

Why can't they do it during week end? They answered back that they are trying to improve the service and this is ridiculous to implement during the most active trading hours.

They did not even apologize to all the customers and no warning in the mt4 mailbox either.
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on July 26, 2011, 07:52:44 AM
quick execution rating from my side: traded over 50 lots this month. compared to money maker brokers and ecns i was before, i am very satisfied with execution. were only a very few trades, where order not instantly has gone through  8)
Title: Re: Pepperstone Razor ECN Account
Post by: Trader@Home on July 27, 2011, 01:45:50 AM
Presently they have 2 datacenters based in Australia and Singapore.Very soon hopefully within a month they gonna have 1 in NYC closer to their liquidity providers.My vps is based in UK either i will shift it to NYC or leave it as it is in UK  :D
Title: Re: Pepperstone Razor ECN Account
Post by: Jake on July 28, 2011, 03:18:35 AM
Hi, Trader@home,

Do you have inside information re Pepperstone setting up a datacentre in New York?  At the moment I am trialling Sparkstation for Pepperstone, but may just move back to my New York based VPS if Pepperstone do set up there.  Cheers.
Title: Re: Pepperstone Razor ECN Account
Post by: buhalo on August 01, 2011, 09:48:33 PM
I'm satisfied with thi broker. It is one of the best broker I work with. Low spreads, good support and fast servers :)
Title: Re: Pepperstone Razor ECN Account
Post by: JohnT on August 05, 2011, 11:57:31 AM
I installed Pepperstone MT4 on my VPS yesterday and the latency to the server - 390 ms.
Alpari UK - 60 ms. What can be the reason.
Title: Re: Pepperstone Razor ECN Account
Post by: adele on August 05, 2011, 12:06:34 PM
I installed Pepperstone MT4 on my VPS yesterday and the latency to the server - 390 ms.
Alpari UK - 60 ms. What can be the reason.

Is your VPS in UK?  Pepperstone servers are in Sydney and Singapore. They don't have any servers currently in USA or Europe that's why the latency from your VPS to Pepperstone is so high.
Title: Re: Pepperstone Razor ECN Account
Post by: FXJester on August 22, 2011, 08:24:14 PM
Very slow execution even with Mammoth VPS.  No comparison to thinkforex.  (even smart live markets spread betting is better)!


( TF screenshot is using their free VPS, pepper screenshot is using a mammoth 1GB VPS)
Title: Re: Pepperstone Razor ECN Account
Post by: Trader@Home on August 25, 2011, 04:30:16 PM
Very slow execution even with Mammoth VPS.  No comparison to thinkforex.  (even smart live markets spread betting is better)!


( TF screenshot is using their free VPS, pepper screenshot is using a mammoth 1GB VPS)
I am facing mt4 platform freeze even using mammoth . ??? Have no idea whats wrong with pepperstone raw ecn feed
Title: Re: Pepperstone Razor ECN Account
Post by: Trader_FX on August 26, 2011, 09:56:14 AM
latest news just came in:

Global electronic financial markets are becoming increasingly competitive, and in such an environment, electronic trading systems and strategies are only as good as the infrastructure upon which they execute. In this business, time is money and milliseconds matter.

As a leader in this technology 'arms race' - Pepperstone has partnered with NASDAQ listed firm Equinix (NASDAQ:EQIX) to create state-of-the-art Forex trading infrastructure located just 11 miles from Wall Street in New York.

Within the Equinix NY4 centre, Pepperstone will participate in the Equinix Financial eXchange, an established community of banks, execution venues, buy and sell side FX firms, and technology utilities that have located at Equinix's data centers.

Pepperstone has installed new servers and direct links to Integral via an optical fibre cross-connect which is expected to deliver nano-second pricing and connectivity – which will ultimately mean better fills and faster execution for our clients.

Migration to the New York Facility will be rolled out over the next four weeks, in two stages:

 

Stage One – This Weekend (26th – 28th August)
This weekend we will be making changes to our existing servers in preparation for the move. This preparation includes an update of our server's IP address.

Title: Re: Pepperstone Razor ECN Account
Post by: BarrySDCA on August 27, 2011, 04:26:37 PM
Very slow execution even with Mammoth VPS.  No comparison to thinkforex.  (even smart live markets spread betting is better)!


( TF screenshot is using their free VPS, pepper screenshot is using a mammoth 1GB VPS)
I am facing mt4 platform freeze even using mammoth . ??? Have no idea whats wrong with pepperstone raw ecn feed

Simply because you have low latency to the brokers MT4 server does not mean the broker has low latency on the back end to their liquidity partners and price feeds, etc..

With servers in Australia, on the back end the broker must get this information from major financial centers, like UK and NYC - 1/2 way around the world.  These connections have the same latency issues you might experience on the front end.  This is likley the reason for the issue you are experiencing.

Pepperstone is moving their servers to NYC - a *great* move if they want to be competitive.
Title: Re: Pepperstone Razor ECN Account
Post by: dalehayes on August 27, 2011, 07:05:52 PM
will this mean i need to change my vps to a usa based one as i just started with crucial in aus
Title: Re: Pepperstone Razor ECN Account
Post by: landie on August 28, 2011, 06:20:39 AM
Does anyone know if they are migrating all server over or its just a add on to cater for wider customer base..

a bit concerning for users of exisiting servers and it has being all well.
Title: Re: Pepperstone Razor ECN Account
Post by: Planet Hemp on August 29, 2011, 04:32:57 PM
Hello guys,
I just opened a live account with pepperstone and I am experiencing something I never saw before in 5 years of forex trading on mt4.
Spreads on charts (ask line and bid line) are different from spreads of the Market Watch. Weird...
What spread is the right one?
Spreads from the chart are always worse.
Take a look on the image... http://clip2net.com/s/18N9b
Title: Re: Pepperstone Razor ECN Account
Post by: Planet Hemp on August 29, 2011, 05:19:11 PM
Hello guys,
I just opened a live account with pepperstone and I am experiencing something I never saw before in 5 years of forex trading on mt4.
Spreads on charts (ask line and bid line) are different from spreads of the Market Watch. Weird...
What spread is the right one?
Spreads from the chart are always worse.
Take a look on the image... http://clip2net.com/s/18N9b

Probably because they use standart account charts even for razor accounts.
Title: Re: Pepperstone Razor ECN Account
Post by: Bizking on August 30, 2011, 12:59:08 AM
will this mean i need to change my vps to a usa based one as i just started with crucial in aus
Does anyone know if they are migrating all server over or its just a add on to cater for wider customer base..

a bit concerning for users of exisiting servers and it has being all well.

Hi
No need to worry as existing servers in Sydney will stay as they are.
I have asked the adm. and here is the answer.

""Does that mean that you will shut down your Sydney servers?
and we have to find new VPS in US?
What about scalping, hedging all this is forbidden in US?
What will be the ping time from US to Sydney (Crucial VPS)?""

"We will be keeping our Sydney server.
US restrictions will not have any effect on us as we are an Australian broker."
Title: Re: Pepperstone Razor ECN Account
Post by: jubal on September 09, 2011, 11:10:53 AM
Threads gone a bit quiet this week. How is this working out now. Anyone using Pepperstone on UK based vps?.  Reading through some of the comments it seems Pepper hasnt been so good lately.  Someone want to share their thoughts on performance?
Title: Re: Pepperstone Razor ECN Account
Post by: taipan on September 10, 2011, 08:59:14 AM
Pepperstone is a cheat broker, they created a lot slippages, UJ pending limit orders not being filled (some of them filled and did not, all are having the same time stamped pending orders) on Friday 9 Sept 11 on some of my friend's accounts.

One single case was the chfjpy sell trade. They replied to us saying that the sell slippages were caused by the market moved too fast (CHFJPY dropped sharply 640 pips on 6 Sept 2011) and cannot be executed at our tp level, so the next tp level will be filled etc. etc.
But some of my friends were be able to tp with big gain and some got loss trade with same time stamped.

They had already breached the ecn brokerage requirement by not tp correctly because they charged commissions.

I thought that they have installed a new nano fast server in NY and yet these slippages had happened, and it is ridiculous that they tried to create these type of excuses.

Stay away from them.
Title: Re: Pepperstone Razor ECN Account
Post by: el_tobbes on September 10, 2011, 11:53:31 AM
read their website and the info posted here on donna. they will have finished the ny4setup within the next two weeks. as long as they havent moved i stopped my trading via them but will suerly come back when nyc is running
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on September 10, 2011, 12:19:42 PM
Pepperstone is a cheat broker, they created a lot slippages, UJ pending limit orders not being filled (some of them filled and did not, all are having the same time stamped pending orders) on Friday 9 Sept 11 on some of my friend's accounts.

One single case was the chfjpy sell trade. They replied to us saying that the sell slippages were caused by the market moved too fast (CHFJPY dropped sharply 640 pips on 6 Sept 2011) and cannot be executed at our tp level, so the next tp level will be filled etc. etc.
But some of my friends were be able to tp with big gain and some got loss trade with same time stamped.

They had already breached the ecn brokerage requirement by not tp correctly because they charged commissions.

I thought that they have installed a new nano fast server in NY and yet these slippages had happened, and it is ridiculous that they tried to create these type of excuses.

Stay away from them.

A lot of people got caught by the huge move on the CHF pairs this week, and they are very right in what they are saying about not being able to fill the order - a lot of other brokers had exactly the same thing happen. If they were able to fill your order during such a drastic move brought about by the Swiss government, then i'd go as far as to say that the broker is not really putting your trades to market but is keeping everything 'inhouse'. I do like Pepperstone so i don't want to go on too much here as maybe i'm a bit biased, but i think your comments are a bit unfair considering the conditions in the market and the Swiss government decisions, and also the fact that this is just how real life trading works, you can't get a fill on your trade unless there is someone willing to take the other side, that's how it is. No matter if you had oceans of liquidity, if no one wants to take the other side of your trade, it isn't going to happen.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on September 10, 2011, 02:56:19 PM
Exactly right Donna.  To move money, there has to be liquidity at the price levels you want to buy and sell at plain and simple.  That people blame brokers for a lack of liquidity is terribly short sighted IMO.
Title: Re: Pepperstone Razor ECN Account
Post by: taipan on September 17, 2011, 11:38:59 AM
Some of my friends had placed some buy pending orders on UJ last week on Pepperst MT4. Some of our buy pending orders were filled and some did not. We all placed the same buy pending orders at the same time. Some of the prices bounced cross our pending price 3 times and still did not filled, the volume traded during that time was not heavy. All these pending orders supposed to be logged in the broker's servers and why they did not triggered. Is it somethings strange and suspicious? They claimed that they had recently upgraded their server to be nano fast and yet these things happened!!!
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on September 17, 2011, 11:45:49 AM
Have you contacted pepperstone to ask what happened? What did they say?
Title: Re: Pepperstone Razor ECN Account
Post by: taipan on September 18, 2011, 07:55:44 AM
They said they will investigate and later on no reply from them.
Title: Re: Pepperstone Razor ECN Account
Post by: 2cb3d on September 18, 2011, 09:14:14 AM
Very slow execution even with Mammoth VPS.  No comparison to thinkforex.  (even smart live markets spread betting is better)!


( TF screenshot is using their free VPS, pepper screenshot is using a mammoth 1GB VPS)
I am facing mt4 platform freeze even using mammoth . ??? Have no idea whats wrong with pepperstone raw ecn feed

Simply because you have low latency to the brokers MT4 server does not mean the broker has low latency on the back end to their liquidity partners and price feeds, etc..

With servers in Australia, on the back end the broker must get this information from major financial centers, like UK and NYC - 1/2 way around the world.  These connections have the same latency issues you might experience on the front end.  This is likley the reason for the issue you are experiencing.

Pepperstone is moving their servers to NYC - a *great* move if they want to be competitive.

Well put Barry.  however, isn't the Singapore Server sufficient to retrieve the Financial data feed since Singapore is rated top 4 for being a financial hub? - http://en.wikipedia.org/wiki/Global_Financial_Centres_Index

Can anyone share the IP for the singapore server for Pepper. I was able to dig up the Aussie IP from this site (thanks)

And yes, we are all looking forward to the new infrastructure at PepperStone.
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on September 18, 2011, 03:46:13 PM
Cashbackforex: Rebate Rate: .30 Pips per round turn lot traded
The Aslan Group: Rebate of $0.75/lot

What is the best rebate of theese?
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on September 18, 2011, 04:03:16 PM
Cashbackforex: Rebate Rate: .30 Pips per round turn lot traded
The Aslan Group: Rebate of $0.75/lot

What is the best rebate of theese?

It looks like two different account types there. The cashbackforex one looks like the standard account rebates and the aslan one looks like the razor account rebates.

The correct figures for aslan group are 0.36 lots per round turn lot for standard and $0.90 per lot for the razor account. Which are both better than cashbackforex  8)

http://www.donnaforex.com/forum/index.php?board=24.0
Title: Re: Pepperstone Razor ECN Account
Post by: emandell on September 23, 2011, 02:57:18 PM
anybody know if Pepperstone are moving their infrastructure to NY this weekend?

The web site says 4 weeks (from 26th - 28th August) which makes it this weekend but I havent heard anything and it definitely hasnt happend yet
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on September 23, 2011, 03:12:02 PM
I asked their online chat about it a couple of days ago and they said this weekend.
Title: Re: Pepperstone Razor ECN Account
Post by: dalehayes on September 24, 2011, 02:14:06 PM
So looks like getting a usa based vps this weekend is a good idea
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on September 24, 2011, 02:21:39 PM
Oop, looks like we'll have to wait another week.

http://www.donnaforex.com/forum/index.php?topic=3033.msg127464#msg127464
Title: Re: Pepperstone Razor ECN Account
Post by: taipan on October 01, 2011, 02:05:01 PM
They said they will investigate and later on no reply from them.

Now more than 100 complaints to ASIC on pepperstone cheats (pending orders not filled and a lot slippages, swap being +ve and turned into -ve etc.). Soon investigation will follow suite (need to wait min. 28 days).
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on October 01, 2011, 02:36:16 PM
They said they will investigate and later on no reply from them.

Now more than 100 complaints to ASIC on pepperstone cheats (pending orders not filled and a lot slippages, swap being +ve and turned into -ve etc.). Soon investigation will follow suite (need to wait min. 28 days).
I find this very hard to believe, would you care to provide some proof to back up your statements.
Title: Re: Pepperstone Razor ECN Account
Post by: hubert on October 01, 2011, 06:17:31 PM
The official NY opening will be at the 9th of October.

So looks like getting a usa based vps this weekend is a good idea

They recommend global visions but i do not really like the virtuozzo technology so ... maybe swvps or cns will be a better solution.
Title: Re: Pepperstone Razor ECN Account
Post by: e1vis on October 04, 2011, 02:02:22 AM
Pepperstone website has now been having problems for 24 hours (currently down at the time of this post) and I have noticed a number of disconnects from the trading server itself. Plus, I raised a complaint a week ago about two incidents of excessive slippage (11-15 pips) which they said they would speak to the tick data administrator about and come back to me (which they haven't done, despite a chaser from me).

I realise they have a lot going on at the moment but, all the same, there seem to be problems with their service which are making me slightly nervous  :-\

Edit: their website is now showing as suspended - wtf?!  Also more interruptions on MT4 and my EAs have suddenly switched to the Singapore Datacentre
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on October 04, 2011, 04:43:29 AM
As I mentioned in the other thread, I don't think the website being attacked is any reason for concern because it's a very separate technical issue and has nothing to do with the trading infrastructure.
Title: Re: Pepperstone Razor ECN Account
Post by: FX_user on October 04, 2011, 11:19:47 PM
Yes, the website is down atm, (certainly for NZ customers anyway),   I mostly use their webtrader since I don't like Metatrader, and can't trade at the moment, got a live account with them  , so freaking out a bit here, will give them a call shortly.
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on October 11, 2011, 11:08:12 AM
Is there a Pepperstone representative on this forum (not Aslan group)?

If so could someone please point me in their direction or PM me.

On another note what do UK members find the most cost effective way to fund their Pepperstone accounts?
I know a bank transfer takes longer than a Visa transaction (I don't mind that) but are they hassle to complete coming from the UK to Australia?

Do Visa charge a gambling fee for funding the account? I know they do if you fund a Poker account.

Title: Re: Pepperstone Razor ECN Account
Post by: mixsta on October 12, 2011, 10:18:08 AM
Is there a Pepperstone representative on this forum (not Aslan group)?

If so could someone please point me in their direction or PM me.

I haven't seen them post here before, but they are aware of this forum and the thread that's more active currently: http://www.donnaforex.com/forum/index.php?topic=4521.0 (http://www.donnaforex.com/forum/index.php?topic=4521.0)

I suggest contacting them via email or live chat during Australian working hours (currently GMT+11 with daylight savings time).
Title: Re: Pepperstone Razor ECN Account
Post by: muruku on October 14, 2011, 03:51:25 PM
Pepperstone start to play DIRTY DIRTY !!!!
Freeze the MT4 screen for more than 5 minutes..
What the f u * *
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on October 26, 2011, 06:44:52 AM
Folks,
Pepper recently introduced funding via "local banks" to eleminate any international fees. However there is a CLIP LEVEL.The following information is not available in the general section, so i did not found it, before Pepper accounting leads me there. See bottom of the page https://pepperstone.com/clients/funding/local-bank-transfer.php
------
Fees

Any transaction under a certain value attracts international transfer fees. The fee is AUD15 or equivalent. This fee does NOT apply to deposits above the following amounts:
USD    $1000+    Free
EUR    €750+    Free
GBP    £750+    Free
JPY    ¥40,000+    Free
SGD    $1000+    Free
CHF    CHF750+    Free
---
Title: Re: Pepperstone Razor ECN Account
Post by: francis3 on October 27, 2011, 10:52:02 AM
Hello to all Pepperstone users
Please could you tell me if the execution spedd has improved when milliondollarpips trades?

Thanks and regards
Title: Re: Pepperstone Razor ECN Account
Post by: mixsta on October 27, 2011, 10:59:05 AM
Hello to all Pepperstone users
Please could you tell me if the execution spedd has improved when milliondollarpips trades?

Thanks and regards

Mine has been getting worse and worse. Avg Exec. Time 2559ms Avg. Open Time 3273ms Avg. Modify Time 2391 :(

MDP EURUSD, Pepperstone Razor US, CNC NYC, SO=2, Stop_Orders=True, Hard_Stop_Trailing=True, Group_Orders=True
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on October 27, 2011, 11:02:22 AM
last trade open and mod time about 3 sec, I use dedic in USA
Title: Re: Pepperstone Razor ECN Account
Post by: francis3 on October 27, 2011, 12:00:11 PM
Thanks for your replies
It seems that Pepperstone can manage mdp
Title: Re: Pepperstone Razor ECN Account
Post by: mixsta on October 27, 2011, 12:21:34 PM
Thanks for your replies
It seems that Pepperstone can manage mdp

How so? I mean sure, it's trading for me with conservative settings, but 2 to 3 sec execution is very slow compared to some other brokers. As many others have expressed, I'm quite disappointed with Pepper given the fanfare surrounding the launch of their NY server.
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on October 28, 2011, 05:10:25 PM
Did s.o. of you ask Pepper why they sometimes have spikes for a fraction of a second on the Razor account you don't see later in the chart? I'm curious to know, if other traders saw the same thing as this resulted frequently in fishing my SL. One time i was long with 15lot there were some really strange down spikes....
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on October 29, 2011, 01:04:14 AM
Did s.o. of you ask Pepper why they sometimes have spikes for a fraction of a second on the Razor account you don't see later in the chart? I'm curious to know, if other traders saw the same thing as this resulted frequently in fishing my SL. One time i was long with 15lot there were some really strange down spikes....
I haven't seen this but if it's a technical glitch I'm sure they would reimburse you if you believe a SL should not have occured based on the charts prices.
Title: Pepperstone Razor ECN Account
Post by: e1vis on November 01, 2011, 12:04:29 PM
More dreadful slippage on pepperstone with usdchf pair. 17 pips last night! This is happening far too often...
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on November 01, 2011, 10:56:40 PM
I've just joined pepperstone and I was contacted via email by theaslangroup@gmail.com for details for payment on the rebate program. I assumed somehow these would be paid directly in the broker account. Is that email genuine? I'm not very trustful with @gmail addresses.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on November 01, 2011, 10:59:31 PM
I have the same IB for My Pepperstone account, and i can conf. to you, that it's the genuine e-mail adress for THE ASLAN GROUP.

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 02, 2011, 08:10:18 AM
Did i catch this right, Azlan is paying directly in the broker account?
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on November 02, 2011, 08:17:50 AM
No, Aslan pay via paypal in nearly all cases (perhaps if you get very large volume rebates in the thousands they would be open to other options).

The gmail address is correct for the aslan group. They also have admin@theaslangroup.biz, if it makes you feel more comfortable. Also you can contact me (admin@donnaforex.com) and i can pass on info for you as our two companies work very closely together - likewise if you have any problems i'm able to help.

Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on November 02, 2011, 08:21:58 AM
Im getting the rebates back by paypal. i dont know,if they can send money directly to the Broker account..

When it's the ~PayDay~, you gona receive a Statement, and you can check it, if you was been payed right..<lotsizes/reb> then they gona send the money. I never had problem with them.

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on November 02, 2011, 05:14:48 PM
Did somebody tryed the Broker to Broker found transfer?
<https://pepperstone.com/clients/funding/broker-to-broker.php>

i would like to transfer some $from my Alpari UK account but first i'd like to find out, if this kind of transf. involves any kind of hidden costs?

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: waterfall on November 03, 2011, 01:02:41 PM
anyone facing slippage from 24-60 pips recently? thank you!
Title: Re: Pepperstone Razor ECN Account
Post by: alex19771977 on November 03, 2011, 08:52:07 PM
Last two days I got regular large slippage, 10-20 fractional pips. Please do not TRADE MDP with Pepperstone until slippage problem will be solved completly!!!!
Title: Re: Pepperstone Razor ECN Account
Post by: muddog on November 05, 2011, 07:21:29 AM
Gavin,

Does Peppestone co-mingle the segregated accounts? Who is the custodian of the trust accounts and who is doing the continuous daily monitoring of the withdrawals (if there is) that Pepperstone takes from the segregated trust accounts?

Title: Re: Pepperstone Razor ECN Account
Post by: muddog on November 07, 2011, 09:57:48 AM
anyone? Owen?
Title: Re: Pepperstone Razor ECN Account
Post by: Josep on November 10, 2011, 04:22:48 PM
anyone? Owen?
Two months experience with Pepper razor and these are my conclusions so far:
The servers in NYC have not enough power or the connection to the LP is not fast enough to handle the bunch of mdp trades. Result in a very poor exec times. Only in very good spikes can get profit.
The slippage has been increasing very much the last 2 weeks. That happens at any time, asian session, european session, american,... That makes nearly impossible trade scalpers like mdp or Cloverix.
If I add the comission to the always negative slippage... it does not matter how tight is the spread.
I have issued complaints and they have explained me that as ECN/STP they do not control the slippage. That's correct but:
1st In the long term negative and positive slippage should marry and so far +90% are negative.
2nd I have controlled some trades and I have seen ordering a close at an offered price and they closed at a price that was hit one minute later. Of course slipping 0.9 negative pips in that case.
They do not admit having an issue with the slippage... I would like to believe it but... time will tell...
Title: Pepperstone Razor ECN Account
Post by: e1vis on November 10, 2011, 04:25:58 PM
anyone? Owen?
Two months experience with Pepper razor and these are my conclusions so far:
The servers in NYC have not enough power or the connection to the LP is not fast enough to handle the bunch of mdp trades. Result in a very poor exec times. Only in very good spikes can get profit.
The slippage has been increasing very much the last 2 weeks. That happens at any time, asian session, european session, american,... That makes nearly impossible trade scalpers like mdp or Cloverix.
If I add the comission to the always negative slippage... it does not matter how tight is the spread.
I have issued complaints and they have explained me that as ECN/STP they do not control the slippage. That's correct but:
1st In the long term negative and positive slippage should marry and so far +90% are negative.
2nd I have controlled some trades and I have seen ordering a close at an offered price and they closed at a price that was hit one minute later. Of course slipping 0.9 negative pips in that case.
They do not admit having an issue with the slippage... I would like to believe it but... time will tell...

I agree with your observations
Title: Re: Pepperstone Razor ECN Account
Post by: TheAslanGroup on November 10, 2011, 10:45:18 PM
Gavin,

Does Peppestone co-mingle the segregated accounts? Who is the custodian of the trust accounts and who is doing the continuous daily monitoring of the withdrawals (if there is) that Pepperstone takes from the segregated trust accounts?

Hi muddog,

My apologies for the delay as I am just returning from vacation with my family. I tried to get in a few hours of work each day but barely had time to keep up with emails and didn't even get to this forum.

To answer your question...

Pepperstone holds client funds in segregated client trust accounts with AA rated banking institutions. Funds are held off-business, not co-mingled with business funds and never used for business purposes. I am told this is a legal requirement under the Australian Corporations Act 2001.

Not only are client funds held segregated from any business account but the complete auditing, accounting, banking and compliance systems for client deposits are kept completely separate from the business.

Pepperstone uses the National Australia bank ( $600 billion in assets under administration ) as its custodian for all client trust accounts.

@ Josep - my experience in using MDP has been the same as yours.

I had raised some concerns with Owen previously about the execution issues for MDP users and received this response...

"MDP even on its default settings generates 3-4 orders each time it trades and some people set it to the maximum 8 orders per trade.
This means that each time MDP triggers a trade there are over 10,000 orders all hitting the market at the same time.

The fact that Metatrader 4 was never designed for low latency trading exacerbates the problem - As it was created before Multithreaded CPU's and Multithreaded processing. MT4 processes orders as a sequential queue - So with 10,000 orders in a millisecond being generated this volume of tickets naturally is going to take longer to process than if there was one order.

Any SL/TP Modification also is treated from a processing point of view as another order - And given that MDP modifies the order SL/TP every 2 pips - This results in the EA exacerbating the processing queue up X2 each 2 pips - So then there are 20,000 orders being generated every 2 pip movement in the market.

We have the MT4 Server to Integral path down to nanoseconds - But as you can see with MT4 processing 20,000 orders every 2 pip movement MDP is its own worst enemy as it is causing the delays for itself.

I was cautiously optimistic that the server change would eliminate these execution problems for MDP users but there are apparently over 2000 people trading it at Pepperstone alone ( I didn't think it was anywhere near that number ). This is very much reminiscent of the Fap Evo days where a strategy was successful until it became too popular.

I now believe that trading MDP at any MT4 broker is quite risky as the "ideal broker" seems to be a moving target. If you've got a broker where it's working then my advice would be to keep that info to yourself.

It may be worthwhile to take a contrarian approach and go to a broker that everyone else is leaving or perhaps the best bet is to recognize the risk and put MDP on the sidelines for a few months ( I will be opting for the latter ).

We are actually going to be spending a few days with Owen next week and this is obviously something we will discuss with him. I'll be sure to report back here regarding any news/developments that come out of meetings.

Cheers,

Gavin



Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 15, 2011, 10:34:08 PM
Look at the picture of my manual scalp trade when Pepperstone freeze my MT4 just before the up-spike!!! I wanted to go out of this M1 trade just before the up-spike and the stochastics MA cross. I trailed with 2pip hard SL so i ended in profit, but ... whats that? This is not MDP, there are no news!!

Looks for me that a guy from Bostontechnologies finally managed to sell them Virtual Dealer Plugin   

I ever was proud to have found this broker, where i never saw such behaviour before. Looks like it's not worth to stay one trade more with them.
Title: Re: Pepperstone Razor ECN Account
Post by: e1vis on November 16, 2011, 12:17:05 AM
My feed appears to have frozen - the market watch time is stuck at 02:02:40 at the moment. Anyone else having problems?

EDIT - apparently feed is down (for 18 minutes at the moment). I think this is the final straw for me with pepperstone
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 16, 2011, 12:28:54 AM
can't help & look as i shutted down CNS VPS and all my EAs, but at the time i took the screenshot the feed also was frozen. It's so hard to make good trades, but under these conditions you better go the easy way and simply throw your money out of the window
Title: Re: Pepperstone Razor ECN Account
Post by: e1vis on November 16, 2011, 12:31:20 AM
Well support have confirmed they have problems with the feed and as I type it's clearly still not working properly. Very disappointed with Pepperstone at the moment and will be moving asap.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 16, 2011, 12:32:05 AM
My feed appears to have frozen - the market watch time is stuck at 02:02:40 at the moment. Anyone else having problems?

EDIT - apparently feed is down (for 18 minutes at the moment). I think this is the final straw for me with pepperstone
I'm with same issue.
Maybe it's time for we look to another broker.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 16, 2011, 12:37:39 AM
Well support have confirmed they have problems with the feed and as I type it's clearly still not working properly. Very disappointed with Pepperstone at the moment and will be moving asap.
They are protecting him self thats all.
This sucks.
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 16, 2011, 12:39:32 AM
call them and say you also have a problem... with your money  ;D
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 16, 2011, 12:42:47 AM
call them and say you also have a problem... with your money  ;D
I have made that.
I think MBT UK is waiting for me.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 16, 2011, 12:49:37 AM
I suspect they are protecting him self from MDP traders.
If they frize price MDP don't make trades and with that they don't need to accept losses.
Title: Re: Pepperstone Razor ECN Account
Post by: Trader@Home on November 16, 2011, 12:51:19 AM
well feed is on,charts are frozen  >:( couple of trades are in progress..dun no whats going on
Title: Re: Pepperstone Razor ECN Account
Post by: fxgangstah on November 16, 2011, 12:58:33 AM
i had the feeds frozen right now too .. 11.50am Australian EST ... they are only letting me execute "gold" trades ... i cannot select any other pair .... my quotes are still moving ... something funny .. never seen this before! anyone having this issues?

PS: When i double click on my open trade - i dont have an option to "Close" or "modify" it ... cannot do anything .. although the profit/loss is still changing
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 16, 2011, 01:00:51 AM
i had the feeds frozen right now too .. 11.50am Australian EST ... they are only letting me execute "gold" trades ... i cannot select any other pair .... my quotes are still moving ... something funny .. never seen this before! anyone having this issues?

PS: When i double click on my open trade - i dont have an option to "Close" or "modify" it ... cannot do anything .. although the profit/loss is still changing
All we are with that issues.
This broker for me is done.
Bye bye Pepper.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 16, 2011, 01:05:05 AM
    Quote from: bendex on November 15, 2011, 11:18:26 PM

        Quote from: Pips2Cash on November 15, 2011, 10:31:24 PM


            Looks for me that a guy from Bostontechnologies finally managed to sell them Virtual Dealer Plugin   


        I've looked into opening a broker with BT. I can assure you they offer all kinds of "risk management" to their brokers.
    Could you be any more specific?  Exactly what do they offer that controls the brokers risk? (and maybe harms the trader)

Hi fellow traders. I am not an avid MDP user as many of you but I stopped by and read the problem with Pepperstone and the article about the Virtual Dealer being offered. If you have the time I would complain to the CFTC  because the use and the offer of Virtual Dealer is a blatant violation of the Dodd-Frank Act. Forex.com was fined for using Virtual Dealer and the Act was quoted as law in determining that a penalty was due.

Someone from Australia can transmit this situation to regulator ?
That was a good idea because they are abusing with a deficit of quality of service.
Title: Re: Pepperstone Razor ECN Account
Post by: e1vis on November 16, 2011, 01:46:58 AM
I have restarted MT4 at support's request and still charts not updating. Anyone else still having problems?
Title: Re: Pepperstone Razor ECN Account
Post by: kntan on November 16, 2011, 02:41:37 AM
Same here. My MT4 client closed itself, I restarted 6 times since 12:00 AEST.

Today has been "extremely" unreliable. Feed are sporadic, slippage high, price on 5 minute chart frozen see picture.

I had no choice no taking chances at their mercy, but to close all positions and take a lost. Not happy.
Title: Re: Pepperstone Razor ECN Account
Post by: e1vis on November 16, 2011, 03:04:58 AM
Support don't have a clue. They've told me to restart, delete history etc, and still problems persist with the charts. I have no confidence in this broker anymore, so tomorrow I'll be withdrawing my money.
Title: Re: Pepperstone Razor ECN Account
Post by: ledsfx on November 16, 2011, 03:16:40 AM
hmm..my live account did not freeze.. but i have demo account is freeze.
Title: Re: Pepperstone Razor ECN Account
Post by: Trader@Home on November 16, 2011, 03:23:58 AM
i had the feeds frozen right now too .. 11.50am Australian EST ... they are only letting me execute "gold" trades ... i cannot select any other pair .... my quotes are still moving ... something funny .. never seen this before! anyone having this issues?

PS: When i double click on my open trade - i dont have an option to "Close" or "modify" it ... cannot do anything .. although the profit/loss is still changing
trades taken by the EA were able to close without much of dificulty.The EA opened short trades on EU short while ago.strange  ::) different traders experiencing differently the same platform.
Title: Re: Pepperstone Razor ECN Account
Post by: godsound on November 16, 2011, 03:53:27 AM
My pepperstone razor, just got an about 60pip huge gap on EURUSD M1 chart!! What more funny is that the candles for this gap are Nov. 16 5:42 and Nov. 17 1:57!!!

What a ****, where Nov. 17 comes from?!! :-X
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on November 16, 2011, 04:24:49 AM
closed MT4, deleted history folder contents and restarted platform as requested by support.  Seems to have worked for me.
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on November 16, 2011, 04:30:23 AM
My pepperstone razor, just got an about 60pip huge gap on EURUSD M1 chart!! What more funny is that the candles for this gap are Nov. 16 5:42 and Nov. 17 1:57!!!

What a ****, where Nov. 17 comes from?!! :-X

you have got message from the future.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on November 16, 2011, 04:42:16 AM
    Quote from: bendex on November 15, 2011, 11:18:26 PM

        Quote from: Pips2Cash on November 15, 2011, 10:31:24 PM


            Looks for me that a guy from Bostontechnologies finally managed to sell them Virtual Dealer Plugin   


        I've looked into opening a broker with BT. I can assure you they offer all kinds of "risk management" to their brokers.
    Could you be any more specific?  Exactly what do they offer that controls the brokers risk? (and maybe harms the trader)

Hi fellow traders. I am not an avid MDP user as many of you but I stopped by and read the problem with Pepperstone and the article about the Virtual Dealer being offered. If you have the time I would complain to the CFTC  because the use and the offer of Virtual Dealer is a blatant violation of the Dodd-Frank Act. Forex.com was fined for using Virtual Dealer and the Act was quoted as law in determining that a penalty was due.

Someone from Australia can transmit this situation to regulator ?
That was a good idea because they are abusing with a deficit of quality of service.

1. They aren't using the Virtual Dealer Plugin
2. They aren't regulated by the Dodd Frank Act or the CFTC
3. They are an honest broker, yes they are having alot of problems currently but which broker doesn't every now and then?
4. I've used them, don't anymore due to mdp not working there now but the only reason I moved on was because they are overloaded with mdp users. It is ridiculous to think they need to be reported to ASIC. I saw NIL dodgy behaviour from them in my time with them. Give them a ring and they will fix any trades you have had affected by outages or whatever.

Everyone needs to understand a bit more about brokers before claiming they are out to get you.
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 16, 2011, 04:59:35 AM
just got pushed trough mt4 news:
-----------

RE: Chart Data Refresh
Dear Trader,

Following a charting error in Metatrader 4, erroneous time details on a price tick may have effected charting data saved locally on your Metatrader terminal. This may have placed a chart tick ahead of the current time and as a result any indicators or EAs that use historic data may have been effected. Pepperstone highly recommends that you refresh your charts to update them. This may not effect you at all but if you do experience any issues please follow these steps:

How to Refresh Your Charts
The simplest way to refresh your charts it to delete all history from Metatrader and allow it to automatically download the latest. To do this please follow these instructions.

Close Metatrader 4
Locate your Metatrader 4 installation folder

For example C:\Program Files\Metatrader Pepperstone
Reopen MT4
Title: Re: Pepperstone Razor ECN Account
Post by: godsound on November 16, 2011, 05:08:50 AM
closed MT4, deleted history folder contents and restarted platform as requested by support.  Seems to have worked for me.
Got same reply from the support. Working with my live. But not working with some time frames in my Demo. Not really know what caused the problem ??? At least my live is back and that is the most critical  :)

BTW, I am going to start another round of broker search.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 16, 2011, 09:17:33 AM
    Quote from: bendex on November 15, 2011, 11:18:26 PM

        Quote from: Pips2Cash on November 15, 2011, 10:31:24 PM


            Looks for me that a guy from Bostontechnologies finally managed to sell them Virtual Dealer Plugin   


        I've looked into opening a broker with BT. I can assure you they offer all kinds of "risk management" to their brokers.
    Could you be any more specific?  Exactly what do they offer that controls the brokers risk? (and maybe harms the trader)

Hi fellow traders. I am not an avid MDP user as many of you but I stopped by and read the problem with Pepperstone and the article about the Virtual Dealer being offered. If you have the time I would complain to the CFTC  because the use and the offer of Virtual Dealer is a blatant violation of the Dodd-Frank Act. Forex.com was fined for using Virtual Dealer and the Act was quoted as law in determining that a penalty was due.

Someone from Australia can transmit this situation to regulator ?
That was a good idea because they are abusing with a deficit of quality of service.

1. They aren't using the Virtual Dealer Plugin
2. They aren't regulated by the Dodd Frank Act or the CFTC
3. They are an honest broker, yes they are having alot of problems currently but which broker doesn't every now and then?
4. I've used them, don't anymore due to mdp not working there now but the only reason I moved on was because they are overloaded with mdp users. It is ridiculous to think they need to be reported to ASIC. I saw NIL dodgy behaviour from them in my time with them. Give them a ring and they will fix any trades you have had affected by outages or whatever.

Everyone needs to understand a bit more about brokers before claiming they are out to get you.
I don't believe they are not using plug in.
The way they are trading is tipic of the use of plug in (frizing, slipage, disconnetc, etc.)
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 16, 2011, 09:26:07 AM
Since this bug happened. my myfxbook EA is not working anymore. Reloading MT4, chart or EA doesnt help. Im out of ideas.  ???
Im dont even know if my trading EA works. It has floating positions but no new trades have done since the bug.
Extremely dissapointed again.
I have been their client just 2 weeks and i have already experienced several server downtimes, just before major news, Huge delay on trade executions and now this...
... and i thought that alpari requotes were bad. This is way worse!
If this crap continues one more week, i will withdraw my profits and seach for new decent broker.

 :(

Im suspecting that many others will do the same.
Title: Re: Pepperstone Razor ECN Account
Post by: Jayce on November 16, 2011, 10:30:17 AM
I agree!!!

Today I have a bug I never had before...

My charts doesn't work properly... The EUR/USD chart works only on a 30 min, 4 hr, weekly and monthly timeframe...
And with the other charts its almost the same!
It drives me crazy, cause nothing helped...

I restarted the Mt4 couple times, closed the charts and opened new ones, closed Mt4 and shutted down my vps.
And the problem still continues...

Anyone have an idea how to get this fixed??
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 16, 2011, 11:02:26 AM
Its mentioned above and also live account recieved email that you need to delete history folder in your MT4 folder. Then restart Mt4.
Title: Re: Pepperstone Razor ECN Account
Post by: godsound on November 16, 2011, 11:14:11 AM
Its mentioned above and also live account recieved email that you need to delete history folder in your MT4 folder. Then restart Mt4.
The history clean and mt4 restart method provided by pepperstone support simply does not solve the problem at all. Freeze chart and wrong candles every where from EURUSD to AUDJPY, from H4 frame to M1 frame...not to mention that frequently connection lost, huge price freeze fiasco last week ... today when Australian market is open the pepperstone simply gave me the message of "market is closed" >:(

Maybe pepperstone has good support response, maybe it is fast as they claim(though I always got >2s execution and modification time), but if a broker is with so many issues in just two weeks, I do not think it is qualified to be in this market.
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on November 16, 2011, 04:18:31 PM
Its mentioned above and also live account recieved email that you need to delete history folder in your MT4 folder. Then restart Mt4.

yeah that worked for me as well.

and i have to defend pepper on this issue, i think its not their issue, my guess its a metaquote problem which can affect any broker using mt4.

i had the same issue with another broker, except they told me to reload the platform which was a much bigger deal.

and thank goodness pepper can be called :)
Title: Re: Pepperstone Razor ECN Account
Post by: agolac on November 16, 2011, 05:25:25 PM
Well, I had a live chat with support when that happend yesterday and they did not tell me that it was MT4 error (bug). Support told me that they have problems with their feed provider and their IT is working on it.
It seems that they have alot of problems after they tranfered their infrastructure to New York.
I hope that they will not continue this practice because they will loose alot of customers, me included.
Title: Pepperstone Razor ECN Account
Post by: e1vis on November 16, 2011, 06:07:33 PM
Deleting the history made no difference to my charts.

Too many problems for me over the last few weeks - slippage, execution, freezes etc. I have just sent in my withdrawal request, but I hope the service improves for you all.
Title: Re: Pepperstone Razor ECN Account
Post by: Jet on November 16, 2011, 07:27:15 PM
If all MDP users are going to on another broker, we should hope a better latency on Pepperstone  :)  :P

If anyone have a solution for the myfxbook "EA" , I have the same issue, fortunately the others still working
Title: Re: Pepperstone Razor ECN Account
Post by: RobotronFX on November 16, 2011, 08:12:54 PM
Does Pepperstone only have problem with MDP? What if I trade Wallstreet EA. Will that be affected by the slippage also?

I am thinking of funding the account but will hold off if there are so many problems.
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 16, 2011, 08:18:34 PM
3 more freezes today. Trade wait time was up to 20seconds in the evening.
I decided to stop manual trades with them and i only leave my long term EA to make some profit. Will be regulary withdrawing money and keep account size low.
I just dont trust them at all. Too many problems...
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on November 17, 2011, 12:56:22 AM
I have talked to Pepperstone (chat).

The first employee told me Integral now allows 0.01 Lot orders and the prices i see are awailable and there should be no slippage,requotes and immediate order execution.

Now that was a "lie" ?  because the second employee told that:

The absolute min. tradable order size is in Integral 2 standard lots.
"Anything under that netlink is required to aggregate orders."
So that is where slippage comes into play,right?
"Yes"
So the most time i will get slippage in the razor trading account and if the order can't
get aggregated execution time can take seconds or minutes?
"Yes this is possible but doesn't happen in normal market conditions".

Now what do you guys think?

I've also asked to see Level II but he told me for MT4 it is not available.

Any similar conversation or other stories?

Anyway i will fund my account to see how bad or good this broker really is.

But honestly i'm not impressed, looks like another bucket shop?


Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on November 17, 2011, 07:27:55 AM
I don't think they are a "bucketshop". I haven known the CEO since they started and they absolutely care 100% about what they are doing- Pepperstone are one of the few forex companies out there i'd say i trust any degree, problems or not. Their support staff appear to be misinformed though and you could do with getting a proper answer, i don't understand why people do it but when they don't know the answer to a question they often say what they think rather than saying "i don't know" because they think to answer honestly will make them appear stupid. In livechat it puts people on the spot, it is probably a good idea to email them when asking technical questions like this as your average support worker probably has no or little idea. Not excusing the fact that they gave you two different and obviously wrong answers, they need to have a word with their support about that!
Title: Re: Pepperstone Razor ECN Account
Post by: Jet on November 17, 2011, 09:51:44 AM
the MyFxbook "EA" works again now, without do anything.
Personnaly, I give them some time to resolve their problems.


Title: Re: Pepperstone Razor ECN Account
Post by: sendo1 on November 17, 2011, 02:41:22 PM
I have been looking to open live account with pepperstone.
Im using the pepperstone demo account at the moment and one thing that confuses me is that the candles on pepperstone are different to other brokers and also http://www.fxstreet.com/rates-charts/live-charts/

The only other broker that i found with similar candles as pepperstone is axistrader.
Not only are the candles different but the values sometimes differ up to 8pips(during live when i have 2 same charts side by side).

Would like to know what other people think of this
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on November 17, 2011, 10:22:34 PM
Wow, I just saw one of my orders take well over 30 seconds to execute.  I haven't seen it that bad before!  This was a manual trade too that shouldn't have been (to the best of my knowledge) affected by anything like a pile up of orders.
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on November 18, 2011, 12:38:31 AM
Looks like they're offering the best spreads but prices are never tradeable.
That means slip the trader, give him a very poor execution time and charge an extra fee.

LOL

I smell a huge SCAM.
Title: Re: Pepperstone Razor ECN Account
Post by: Josef on November 18, 2011, 09:43:22 AM
Is Pepperstone server time GMT +2?

Thanks,

Josef
Title: Re: Pepperstone Razor ECN Account
Post by: DamBuster on November 18, 2011, 10:03:50 AM
Yes Josef, currently GMT +2
Title: Re: Pepperstone Razor ECN Account
Post by: Josef on November 18, 2011, 11:16:05 AM
Yes Josef, currently GMT +2

Thank you.
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on November 19, 2011, 03:43:55 AM
Had a major problem Pepperstone regular a/c when the history problem happened on nov 16.  MDP suddenly went crazy and traded 149 trades in 1 1/2 hrs before I stopped it.  About 15 mins before I stopped it I was online with their support to find out what was going on.  This behavior was triggered in part by the history error.  I saw gaps in my chart and the bid/ask line wasn't moving but the prices on the open trades were changing.  I immediately contacted them and they said to delete the history files and restart MT4.  But by then the damage had already been done.  22% of my a/c was gone through their crappy signal.  MDP didn't even trade on 2 of my other real money accounts and neither did the other accounts experience this signal problem that Pepperstone had.  I submitted a trade investigation report and got a canned mail said they were just an execution venue and were not responsible for trades my EA made.  I agree that they are just an execution venue and they should not be responsible for our EA's actions but the problem is they were not without fault.  This bizarre behavior was a result of a fault with their system sending out an erroneous signal.  Wrote back to them but they've been silent on it.  This is the second outage in less than a fortnight, the first begin a tick freeze for about half hour last week and many open trades that closed in profit in my other accounts lost on the Pepperstone account.  The reason I opened a pepperstone account was this "we're better than the other brokerages cos we care for you" BS.  I'm not concerned with the loss cos this was just a small test account but it definitely shakes my trust in them that this won't happen again.  How could we open an account of any size and trust that they will deliver or that they will make do on problems caused by their system.  They way they handled this speaks for itself.  No apology or anything.  Just that cover their ass we're not responsible mail.
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 19, 2011, 01:24:01 PM
I strongly recoment to shut down all your live accounts with them until they fix their problems.
This week i spent 10hours every day manual trading on live account (EU open  until mid US) Heres what i experienced every single day!

- couple of server freezes 10-30 seconds before major news. Freezes up to 2 minutes.
-  server freezes 3-10 times per day up to 30 seconds without news incoming.
- trade execution times from instant to 45seconds!
- slippages due very long execution times up to 35 pips!
Only positive thing about this was that couple of times slippage was positive. Still majority of times it was negative, so in summary i lost money because of it.

 Clearly there is a lot wrong with theyr servers and price feed.  Plus im suspecting price manipulation since vs Alpari account the price differs too much sometimes.

I am now slowly closing my EA trades, i already stopped manual trading with them and i will withdraw my money as soon as i have closed all trades.

My 3 week experience with them has been by far the worst broker i have tried!

In those 3 weeks i did not experience any malfunctions on alpari account, which runs on same computer simulatiously.
Title: Re: Pepperstone Razor ECN Account
Post by: fxbootstraps on November 19, 2011, 01:53:33 PM
Has anyone been following this entire saga? I assume the Pepperstone were considered good otherwise William wouldn't have recommended them to showcase his software.

Ok so they are getting criticism now so I am assuming that it is a good situation going bad and not a bad situation getting worse. If that is the case would most people agree that a hardware upgrade will resolve their capacity issues?

Once that is done I think any of the more untoward criticism should be considered but probably not until then.
So simply when are they going to upgrade their infrastructure, does anyone have a clear date?

 :)   
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on November 19, 2011, 04:52:22 PM
IMHO it doesn't matter if there will be an upgrade of their infrastructure.

There doesn't exist an ECN for Forex under 2 standrad Lots (neither in Integral nor in Currenex).

That means there is not enough liquidity on the other site for small orders.It's quite the same for the STP bullshit models.

The prices and spreads are fiction, 99% of the time not tradeable or executable.

That's why there is always slippage and bad execution times.

You can directly ask Integral, they will tell the same story.

To make the long story short: Pepperstone is a market maker like all the other brokers (STP) etc.

Only if you have money (20K) you can trade the real Forex market through Currenex or Integral Power Trader.
Everything else is utopia because banks don't trade small size.
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on November 19, 2011, 08:21:06 PM
I don't think this has anything to do with infrastructure.  When they moved to NY that was probably an infrastructure upgrade already.  And its been horrible.  I hadn't realized that there were so many more issues with then signal besides the ones that I encountered.  This means we're playing russian roulette all the time with this Broker hoping our trades don't get triggered when one of these problems occur.  Anyway they way they handled my problem has pretty much turned me around about them.  They are currently the worst broker I've ever had!

Has anyone been following this entire saga? I assume the Pepperstone were considered good otherwise William wouldn't have recommended them to showcase his software.

Ok so they are getting criticism now so I am assuming that it is a good situation going bad and not a bad situation getting worse. If that is the case would most people agree that a hardware upgrade will resolve their capacity issues?

Once that is done I think any of the more untoward criticism should be considered but probably not until then.
So simply when are they going to upgrade their infrastructure, does anyone have a clear date?

 :)   
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 20, 2011, 01:36:42 AM
The good thing between: got all my money out the day after withdrawal request
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 20, 2011, 03:12:53 PM
just had a quick look at their t&cs we all signed

(a) we are not liable to you for any loss, expense, cost or liability suffered or incurred by you due to failure
of the system, transmission failure or delays or similar technical errors whether or not the error might be
due to factors under our control;
(b) We are not liable to you for any removal of profits or losses you might suffer due to errors in quotes
which are the result of our typing errors or feed errors committed or our erroneous perception of
information entered into the system by you;
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on November 20, 2011, 03:57:21 PM
Well they've won the legal case.  Not the moral case.

just had a quick look at their t&cs we all signed

(a) we are not liable to you for any loss, expense, cost or liability suffered or incurred by you due to failure
of the system, transmission failure or delays or similar technical errors whether or not the error might be
due to factors under our control;
(b) We are not liable to you for any removal of profits or losses you might suffer due to errors in quotes
which are the result of our typing errors or feed errors committed or our erroneous perception of
information entered into the system by you;
Title: Re: Pepperstone Razor ECN Account
Post by: vivi2511 on November 20, 2011, 05:40:03 PM
Just joined this forum and scanned that no representative from Pepperstone has made a rebuttals on all accusation in this forum or other forums, please correct me if I oversight this. This can be seen Pepperstone is ignorant or fail maintaining good business practice, several people filed trade investigation form, let's see the result. They are a party of financial ombudsman service, maintaining good business practice issue can be the basis of a complaint/dispute resolution decision. besides their t&c is agreement under contract law, anybody can always file legal actions under other law i.e. consumer protection law, business conduct code, related industrial  guidance. If the complaint piling up, I'm sure authority will pay attention. the people who complaint can even take a class action (several people gathered and sue a company, cheaper cost but can result huge amount of damages) against any entity that is negligence or against any law. So from now one gather all your evidence, screen shots, chat record, emails etc.
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 21, 2011, 09:36:06 AM
There was never a pepper rep writing here, correct. Only a rebate rep.
Title: Re: Pepperstone Razor ECN Account
Post by: Jayce on November 21, 2011, 10:12:22 AM
Anyone else is having some connection issues???

My MT4 goes on- and offline all the time and trade excetution time takes around 15 til 20 seconds...

Or is it just my internet connection or my vps...
Title: Re: Pepperstone Razor ECN Account
Post by: Josef on November 21, 2011, 11:04:02 AM
Anyone else is having some connection issues???

My MT4 goes on- and offline all the time and trade excetution time takes around 15 til 20 seconds...

Or is it just my internet connection or my vps...

My demo platform running without any problems.

Regards,

Josef
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 21, 2011, 11:09:41 AM
Demo indeed runs fine. Live account issues continue. Market has froze 5-6 times today.
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 21, 2011, 11:54:01 AM
Compared to Alpari UK live, Pepperstone live feed is extremely laggy and slow. Alpari makes 3-5 ticks per Pepperstone 1 tick at the moment. + 10-30seconds freezes equals pure crap. Something is terribly wrong with them. Dont know if its on intentional from Pepperstone or not. Smells like a fish gone bad. 
Pepperstone demo runs perfectly fine tho.
Title: Re: Pepperstone Razor ECN Account
Post by: Jayce on November 22, 2011, 06:16:57 PM
Oh man, thinking about to change the broker...
Have one issue after another since yesterday!!!

Trade execution time and tick-data is just crap since yesterday!
Its definitely not funny to trade like this!
Title: Re: Pepperstone Razor ECN Account
Post by: Jayce on November 22, 2011, 06:35:22 PM
Anyone can recommend a broker which is pretty similar to the pepperstone razor account?

I just took a look thru the forum but I didn't find some informative threads  :(
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on November 22, 2011, 09:22:31 PM
Anyone can recommend a broker which is pretty similar to the pepperstone razor account?

I just took a look thru the forum but I didn't find some informative threads  :(
Maybe MBT ?
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 22, 2011, 10:01:42 PM
Anyone can recommend a broker which is pretty similar to the pepperstone razor account?

I just took a look thru the forum but I didn't find some informative threads  :(

Im going to with Dukascopy.
Its bad that they dont have live Mt4, but EA trades can be copied, so solution is there :)
Title: Re: Pepperstone Razor ECN Account
Post by: keleshia on November 23, 2011, 03:55:19 PM
First hotforex, now pepperstone.. trying to close an order in profits since it went past my TP order, and 'order is accepted' for more than 10minutes and counting.. OMGGG :'(
Title: Pepperstone Razor ECN Account
Post by: keleshia on November 23, 2011, 05:37:34 PM
Is it myself experiencing this timeout and requotes issue? It has been ages since my trades get accepted and passed through to close!

Anyone else???
Title: Re: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 23, 2011, 05:55:00 PM
Anyone can recommend a broker which is pretty similar to the pepperstone razor account?

I just took a look thru the forum but I didn't find some informative threads  :(

Im going to with Dukascopy.
Its bad that they dont have live Mt4, but EA trades can be copied, so solution is there :)
I tested thr bridge. Forget it. You have no sl and tp routed. Only market exec
Title: Re: Pepperstone Razor ECN Account
Post by: jubal on November 23, 2011, 06:09:26 PM
I'm glad I heeded my own warning on Page 2, post #24 of this thread

Quote
As a disbeliever in in the tooth fairy, Santa claus, etc etc, can someone explain to me how a broker can suddenly appear out of nowhere and deliver best in industry spreads, along with excellent customer service etc etc. Why cant all the well known, longer established brokers do this. It makes me a bit wary that all is not as it should be.

Title: Re: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 23, 2011, 06:21:54 PM
Anyone can recommend a broker which is pretty similar to the pepperstone razor account?

I just took a look thru the forum but I didn't find some informative threads  :(

Im going to with Dukascopy.
Its bad that they dont have live Mt4, but EA trades can be copied, so solution is there :)
I tested thr bridge. Forget it. You have no sl and tp routed. Only market exec

Jforex strategy copier works just fine.
http://www.dukascopy.com/swiss/english/forex/jforex/third-party-solutions/mt4-jforex_bridge/
 Im already testing it on Demo account. It does everything you or your EA does on MT4 platvorm. SL/TP, in/out, stop or limit orders. Everything works like a swiss clock.  8)
Only trouble is opening live account over 1000€ size. Notarized document copies needed to send them by paper mail. So it takes time. But must accept that trouble since its good security for both sides.  :)
Title: Re: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 23, 2011, 07:05:47 PM
Anyone can recommend a broker which is pretty similar to the pepperstone razor account?

I just took a look thru the forum but I didn't find some informative threads  :(
Im going to with Dukascopy.
Its bad that they dont have live Mt4, but EA trades can be copied, so solution is there :)
I tested thr bridge. Forget it. You have no sl and tp routed. Only market exec
Jforex strategy copier works just fine.
http://www.dukascopy.com/swiss/english/forex/jforex/third-party-solutions/mt4-jforex_bridge/
 Im already testing it on Demo account. It does everything you or your EA does on MT4 platvorm. SL/TP, in/out, stop or limit orders. Everything works like a swiss clock.  8)
Only trouble is opening live account over 1000€ size. Notarized document copies needed to send them by paper mail. So it takes time. But must accept that trouble since its good security for both sides.  :)
sorry, i was wrong. I did test "Delta Trading" witht the bridge without SL. I thought i also worked on Dukas one day, but struggeled to get it work. But it's good to hear that it works well! Should re-test this amazing SWATCH ;)
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on November 23, 2011, 07:50:42 PM
Only if you have money (20K) you can trade the real Forex market through Currenex or Integral Power Trader.
Everything else is utopia because banks don't trade small size.

What brokers are recommended if you have 20K to start an account with?
Title: Re: Pepperstone Razor ECN Account
Post by: RobertBell on November 23, 2011, 09:05:35 PM
I just moved to Pepperstone from GoMarkets and I noticed a big difference. MDP is working better and I’m still tweaking my settings. My account at GoMarkets suffered a big loss in equity and I’m starting to recover some of it back with Pepperstone. I am using Galaxy Vision VPS, does anyone recommend any other VPS provider with Pepperstone?
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on November 24, 2011, 12:14:16 AM
I just moved to Pepperstone from GoMarkets and I noticed a big difference. MDP is working better and I’m still tweaking my settings. My account at GoMarkets suffered a big loss in equity and I’m starting to recover some of it back with Pepperstone. I am using Galaxy Vision VPS, does anyone recommend any other VPS provider with Pepperstone?
well that's not difficult. You moved from some of the worst to a worse broker. Read the MDP thread and you'll know more
Title: Re: Pepperstone Razor ECN Account
Post by: Jayce on November 25, 2011, 12:58:45 PM
Pips2Cash

With which broker are you trading at them moment?
Title: Re: Pepperstone Razor ECN Account
Post by: lostduck on November 26, 2011, 01:55:33 PM
There is some weird problem with the Pepperstone tick data on-screen. The last tick is stamped 18/11/2011 23.45 on m15 and 14:00 on m5 but my history of trades has the last trade being made on 25/11/2011. Also I am getting a connect failed no connection on this weekend but demo is connected.

Is all this normal?
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on November 27, 2011, 05:09:05 AM
There seems to be something going on inside Pepperstone, but nobody is telling their clients anything as there have been no e-mails or in MT4 mailbox.

Yes, lostduck, their MT4 platform has been on "no connection" since Saturday. I have e-mailed Support (with c.c to Donna) enquiring whether there is something I should know or be concern about, but no reply so far.

And "Yes", I too have been experiencing delayed trade execution and platform freezes, but I have encountered that in many other brokers which i have used.
In all fairness, Pepperstone MT4 platform did perform super fast in most of my trades when I scalp like crazy.

I do hope Pepperstoine is just fine tuning their Severs over the weekend and that, come Monday, their platform will be super fast all the time.

Have a great trading week to all!

Title: Re: Pepperstone Razor ECN Account
Post by: petermatt on November 27, 2011, 06:59:00 PM
With only a few hours to go to Market Open the Live Server(s) are still down and not a word out of Pepperstone!
Title: Re: Pepperstone Razor ECN Account
Post by: Nostromo on November 27, 2011, 07:00:58 PM
Few hours before market open and still "no connection"...
I think it's not maintenance, looks like they server just down for now reason..  ???
Title: Re: Pepperstone Razor ECN Account
Post by: fxbootstraps on November 27, 2011, 07:09:01 PM
Pooperstone :(
I used them too. Bad move.
Title: Re: Pepperstone Razor ECN Account
Post by: Tommy777 on November 27, 2011, 08:17:30 PM
Has Pepperstone emailed anyone back yet?

I emailed them and used their live help  which was down

2 hours till market open and still no connection????????   slightly getting worried now
Title: Re: Pepperstone Razor ECN Account
Post by: waterfall on November 28, 2011, 04:34:22 PM
anyone facing issues with pepperstone now? cant even open a trade.
Title: Re: Pepperstone Razor ECN Account
Post by: asiantraderforex on November 28, 2011, 08:20:15 PM
I just moved to Pepperstone from GoMarkets and I noticed a big difference. MDP is working better and I’m still tweaking my settings. My account at GoMarkets suffered a big loss in equity and I’m starting to recover some of it back with Pepperstone. I am using Galaxy Vision VPS, does anyone recommend any other VPS provider with Pepperstone?
well that's not difficult. You moved from some of the worst to a worse broker. Read the MDP thread and you'll know more

Hey Pip2cash, thanks for the pointer. I realize that MDP is nearing its end like good ole Fap Turbo LOL. Atleast compared to Go Markets I am getting something back with Pepperstone. I am looking for the next hottest EA. Will keep you posted. RIP MDP irrespective of broker!
Title: Re: Pepperstone Razor ECN Account
Post by: Trader@Home on November 30, 2011, 07:03:26 PM
2011.11.30 09:04:02 *******8 ‘ UHS - Unexpected high spread detected of 1.1 pips while opening this trade.
2011.11.30 09:17:05 *******3 ‘ UHS - Unexpected high spread detected of 0.7 pips while opening this trade.
2011.11.30 15:09:05 *******6 6 ULT - The open request took 1 sec, longer than expected. 
2011.11.30 16:14:04 N/A  q OFF-QUOTES DETECTED ON EURUSD #*******7 
2011.11.30 16:14:04 N/A  q OFF-QUOTES DETECTED ON EURUSD #*******7 
2011.11.30 16:14:04 N/A  q OFF-QUOTES DETECTED ON EURUSD #*******7 

look at the above from ecn razor pepperstone report i got running on cns vps newyork server. how can i get off quotes ::)
Title: Re: Pepperstone Razor ECN Account
Post by: leverage on December 06, 2011, 12:41:42 AM
Hi, i was wondering how razor account fairs without using an EA. Just simply using manual entry to trade.

Is execution fast? Is there any re-quotes? Etc. . .?

I tried the demo, but of course using a live account is the real deal.

Thanks.
Title: Re: Pepperstone Razor ECN Account
Post by: cb75 on December 06, 2011, 01:59:08 AM
 I've had horrible experiences even manual trading with Pepperstone since their "upgrade". Long delays, off quotes etc. Even trying to close a position took me more than 10 minutes, ended up ringing their trading desk and closing out on a loss (after being 30 pips up). Not fun at all.
 I honestly don't know what they are doing. One school of thought is that they have spent alot to upgrade and need to recoup their expenses, on the other hand they could just be honestly having alot of problems syncing up their setup.
 After losses incurred from their lack of execution I am inclined to believe the former.... Very jaded on their performance.
Title: Re: Pepperstone Razor ECN Account
Post by: leverage on December 06, 2011, 02:05:38 AM
I've had horrible experiences even manual trading with Pepperstone since their "upgrade". Long delays, off quotes etc. Even trying to close a position took me more than 10 minutes, ended up ringing their trading desk and closing out on a loss (after being 30 pips up). Not fun at all.
 I honestly don't know what they are doing. One school of thought is that they have spent alot to upgrade and need to recoup their expenses, on the other hand they could just be honestly having alot of problems syncing up their setup.
 After losses incurred from their lack of execution I am inclined to believe the former.... Very jaded on their performance.



Thanks, It seems that all MT4 brokers have slow execution.
Title: Re: Pepperstone Razor ECN Account
Post by: cb75 on December 06, 2011, 03:48:51 AM
 No not at all, there are alot of MT4 brokers that are very quick in execution. There is no excuse to stay with a broker with long delays and slippage when there are so many that offer competitive spreads with quick speeds.
Title: Re: Pepperstone Razor ECN Account
Post by: leverage on December 06, 2011, 04:16:28 AM
No not at all, there are alot of MT4 brokers that are very quick in execution. There is no excuse to stay with a broker with long delays and slippage when there are so many that offer competitive spreads with quick speeds.

Can you reccommend any?
Title: Re: Pepperstone Razor ECN Account
Post by: godsound on December 06, 2011, 08:18:04 AM
No not at all, there are alot of MT4 brokers that are very quick in execution. There is no excuse to stay with a broker with long delays and slippage when there are so many that offer competitive spreads with quick speeds.
Please recommend some brokers. My EAs have already got totally ruined by their slow execution and off quotes. Just start manual trading. The problem is even worse!! just few mins ago, the price froze, not once, but at least twice! Manual trade just ended up with a big loss. Shame on pepperstone. >:(
Title: Re: Pepperstone Razor ECN Account
Post by: leverage on December 06, 2011, 02:59:48 PM
No not at all, there are alot of MT4 brokers that are very quick in execution. There is no excuse to stay with a broker with long delays and slippage when there are so many that offer competitive spreads with quick speeds.
Please recommend some brokers. My EAs have already got totally ruined by their slow execution and off quotes. Just start manual trading. The problem is even worse!! just few mins ago, the price froze, not once, but at least twice! Manual trade just ended up with a big loss. Shame on pepperstone. >:(


Yeah, I am staying away from MT4 brokers. execution sucks.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on December 08, 2011, 05:10:42 PM
today i had at least 15 connection errors.... not happy at all!!!

Loking forw. to another broker!

If somebody can recommand a similar with tight spreads, then priv.mess. pls. or you can.subm.here on the forum. than u very much!

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on December 08, 2011, 05:40:21 PM
Take a look at SynergyFX, hearing lots of good things re execution speed and reliability for scalpers. Also available with rebates via Aslan Group (i believe Aslan are the only rebate provider at all for Synergy right now).
Not sure which others i'd suggest for reliability right now, they all seem to have their problems.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on December 08, 2011, 10:31:22 PM
Thank u for the suggestion Donna. im gona take a look. Im a manual trader, so the execution its very important for me. After i posted my prev. post. i had like 5-6more connection errors. no its just simple saying, that no connection. So im happy, that i dont have open positions.....
One of my friends recomm.the Dukascopy, im gona take a look at that as well, but until now, i read all good about them... we traders just need prop. trading conditions thats all..

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: ForexTopShop on December 29, 2011, 11:49:52 AM
FinFx - that is the broker where you all come back at the end, when will be dissapointed with others :)
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on December 29, 2011, 03:49:37 PM
FYI, I have so far had only 8 minutes of total down time (lost connection) this week.  That includes rollover.

Cheers
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on January 02, 2012, 01:40:10 AM
Any improvements in Pepperstone MT4 trading platform in execution & freezing???
Last Dec'11, they said these problems will be fixed "soon".

I have been informed that my original broker FxOpen has got themselves registered and regulated by ASIC and will be announcing in Jan 2012 that "FxOpen Australia" is opened for business.

So, if Pepperstone is still taking their time in getting their server problem "fixed soon", I will most certainly move over to FxOpen Australia.

Does the AsianGroup have a rebate program with FxOpen Australia???
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on January 08, 2012, 03:35:51 AM
Don't tell me all DonnaForex members have abandoned Pepperstone too????

I have stopped trading with them since Dec'11 until I know they have fixed their delayed trade execution and platform freezing problem. It was horribly difficult for me to trade my system.

Any remaining Pepperstone client(s) here can update on those problems???

Thanks!
Title: Re: Pepperstone Razor ECN Account
Post by: GTO on January 08, 2012, 04:51:01 AM
Don't tell me all DonnaForex members have abandoned Pepperstone too????

I have stopped trading with them since Dec'11 until I know they have fixed their delayed trade execution and platform freezing problem. It was horribly difficult for me to trade my system.

Any remaining Pepperstone client(s) here can update on those problems???

Thanks!

Try their demo few months ago, not much luck.
Title: Re: Pepperstone Razor ECN Account
Post by: namrfigk on January 08, 2012, 07:26:38 AM
Don't tell me all DonnaForex members have abandoned Pepperstone too????

I have stopped trading with them since Dec'11 until I know they have fixed their delayed trade execution and platform freezing problem. It was horribly difficult for me to trade my system.

Any remaining Pepperstone client(s) here can update on those problems???

Thanks!

im currently still using pepperstone because i live in singapore so good latency  ;)
so far imo their system has improved freezing issues are greatly reduced.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on January 08, 2012, 06:46:56 PM
I never left.  I currently experience great connectivity.
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on January 09, 2012, 03:11:33 AM
I have an unfunded account since all of the mess surrounding the move to NYC and I would like to know if anyone is now have good execution times with MDP again? The support guys tell me all is well again but I guess the only way to find out for sure is to sacrifice my own hard earned cash once again and try it myself because everyone is now sworn to secrecy when it comes to brokers and MDP. Thanks to anyone generous enough to reveal the truth.
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on January 10, 2012, 11:36:53 AM
Alright!...Despite what I wrote earlier on, I have re-funded my live account via local bank-to-bank transfer with a small couple hundred USD and, hopefully, should see that in my trading account tomorrow

So bearnakedbull, if you give me a week or so, I should be able to tell you the actual situation regarding Pepperstone MT4 platform speed execution and platform freezing problem.

==============

BTW, anybody else have problem logging into Donnaforex site???
Since couple days back, I have to try at least half dozen times before I can login.
Title: Re: Pepperstone Razor ECN Account
Post by: Jassim on January 10, 2012, 11:45:39 AM
Alright!...Despite what I wrote earlier on, I have re-funded my live account via local bank-to-bank transfer with a small couple hundred USD and, hopefully, should see that in my trading account tomorrow

So bearnakedbull, if you give me a week or so, I should be able to tell you the actual situation regarding Pepperstone MT4 platform speed execution and platform freezing problem.

==============

BTW, anybody else have problem logging into Donnaforex site???
Since couple days back, I have to try at least half dozen times before I can login.

I dont face any problem while logging to donna's website.
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on January 10, 2012, 02:13:45 PM
Alright!...Despite what I wrote earlier on, I have re-funded my live account via local bank-to-bank transfer with a small couple hundred USD and, hopefully, should see that in my trading account tomorrow

So bearnakedbull, if you give me a week or so, I should be able to tell you the actual situation regarding Pepperstone MT4 platform speed execution and platform freezing problem.

==============

BTW, anybody else have problem logging into Donnaforex site???
Since couple days back, I have to try at least half dozen times before I can login.
Thanks for your help. I have already a good STP type of broker and use MDP with success but I just wanted to add an ECN account and have narrowed the choice to FxOpen and Pepperstone both of which I do have unfunded accounts waiting for me. I look forward to hearing.
Title: Re: Pepperstone Razor ECN Account
Post by: oak on January 12, 2012, 02:10:54 PM
Alright!...Despite what I wrote earlier on, I have re-funded my live account via local bank-to-bank transfer with a small couple hundred USD and, hopefully, should see that in my trading account tomorrow

So bearnakedbull, if you give me a week or so, I should be able to tell you the actual situation regarding Pepperstone MT4 platform speed execution and platform freezing problem.

==============

BTW, anybody else have problem logging into Donnaforex site???
Since couple days back, I have to try at least half dozen times before I can login.

hi RahmanSL
can you advise how to fund trading account via local bank to bank transfer?  Does it have to be wire transfer? How about ACH (banks in U.S.)? Thanks
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on January 13, 2012, 01:01:36 AM
Oak, I have replied to your question which you have PM to me...for the reply here at the open forum, check out Pepperstone's site for availability of your local bank-to-bank money transfer which are carried out like a normal online money transfer.

The convenience is in not having to go physically to your local bank to initiate money transfer but it takes 2-3 days to show up in your trading account.

Cheers!
Title: Re: Pepperstone Razor ECN Account
Post by: oak on January 13, 2012, 01:07:31 AM
Oak, I have replied to your question which you have PM to me...for the reply here at the open forum, check out Pepperstone's site for availability of your local bank-to-bank money transfer which are carried out like a normal online money transfer.

The convenience is in not having to go physically to your local bank to initiate money transfer but it takes 2-3 days to show up in your trading account.

Cheers!


thank you
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on January 14, 2012, 06:20:42 PM
What about the 2 pips minimum order distance at Pepperstone? For a while it seemed that Pepperstone was going to remove that limit.
Title: Re: Pepperstone Razor ECN Account
Post by: MTCopier on January 16, 2012, 05:23:47 AM
Good question, it still shows the 2 pips limit on my razor account.

Btw, I have no problems with my account. It is my main account for trading :)
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on January 16, 2012, 02:58:13 PM
What about the 2 pips minimum order distance at Pepperstone? For a while it seemed that Pepperstone was going to remove that limit.
They claim the IT department is still working on it and no resolution date is known.
Title: Pepperstone Razor ECN Account
Post by: e1vis on January 19, 2012, 04:41:29 PM
So...have all the problems with execution and slippage been sorted out? I moved away from pepperstone but am struggling to find anywhere else that has their spreads and min lot sizes. But that's no good if you can't connect!!
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on January 19, 2012, 06:06:34 PM
So...have all the problems with execution and slippage been sorted out? I moved away from pepperstone but am struggling to find anywhere else that has their spreads and min lot sizes. But that's no good if you can't connect!!
There is some comments on another similar topic and it was sounding good until yesterday according to one poster.
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on January 31, 2012, 10:19:31 PM
anyone know what's up with all these disconnections? Just a few minutes ago I was disconnected (both at home and on my vps) and was unable to connect for at least 10 minutes, during which my trades were totally unsupervised. And looking at my EAs logs this didn't just happen today. I'm freaking out!! I've got a ton of money in there.....
Title: Re: Pepperstone Razor ECN Account
Post by: razzezz on January 31, 2012, 10:42:45 PM
BTW, anybody else have problem logging into Donnaforex site???
Since couple days back, I have to try at least half dozen times before I can login.

I've been seeing some Packet Loss and conenctivity issues on DonnaForex over teh last 24 hours.

As regards Pepperstone, I am too seeing the disconnections both locally and on my VPS. I'm UK based.
Title: Pepperstone Razor ECN Account
Post by: e1vis on January 31, 2012, 10:59:54 PM
anyone know what's up with all these disconnections? Just a few minutes ago I was disconnected (both at home and on my vps) and was unable to connect for at least 10 minutes, during which my trades were totally unsupervised. And looking at my EAs logs this didn't just happen today. I'm freaking out!! I've got a ton of money in there.....

I thought they'd sorted out the majority of their problems and have moved some money back there today - hope that wasn't a mistake...
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on January 31, 2012, 11:02:35 PM
anyone know what's up with all these disconnections? Just a few minutes ago I was disconnected (both at home and on my vps) and was unable to connect for at least 10 minutes, during which my trades were totally unsupervised. And looking at my EAs logs this didn't just happen today. I'm freaking out!! I've got a ton of money in there.....

I thought they'd sorted out the majority of their problems and have moved some money back there today - hope that wasn't a mistake...
Same here, I just put $300 back in to try it.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on February 02, 2012, 08:26:06 AM
and another disconnection today.. for 4-5min:D i was scalping as usual.. but it was ok. bic the sl tp was seted..

Come one pepperstone.. I like the spreads.. but the env. needs to be fixed...

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on February 02, 2012, 08:32:39 AM
Pepperstone does shut down trading for 5 minutes at rollover time so that would explain one of the 4 disconnects today that I saw.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on February 02, 2012, 08:36:53 AM
Pepperstone does shut down trading for 5 minutes at rollover time so that would explain one of the 4 disconnects today that I saw.

Im looking forw. to see, that they sorted all the issues... bic. i have 2more accounts with comp. brokers and none of the brokers h. connection errors related problems..

When i dont have open trade, i dont care, about the few min. bic i'm watching anyway another price feed, but when im just entering a trade and the market its getting a shape of a spike, then im a little bit.. bic. i have normaly tight sl's and if i dont have time to set the sl, my balance its in not protected at all.

So lets see in the near future..

Gl with the trades! and just green pipps for today:D  8)
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on February 02, 2012, 08:39:58 AM
Today I had a disconnection for 2 minutes at 10:15 (broker time). I lost 24 pips.

I opened a support case.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on February 02, 2012, 08:45:50 AM
Today I had a disconnection for 2 minutes at 10:15 (broker time). I lost 24 pips.

I opened a support case.

fmonera, my connection problem occured on the same time... so if you gona need help in your case, to prove, that that issue, was not in just in your case, just say, and i can send a journal history.

Gl with the trades! 8)

>>and i hope, that they gona sort the situation easily out.
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on February 02, 2012, 03:48:36 PM
Any of you Pepperstrone clients in the UK?

If so can you tell me which of the Singapore data center 01 and US data center 01 is recommended.

I did ask support while I was asking why I was unable to close a position, closed MT4 restarted but it would not connect, "common error", connected again now but it's sluggish.
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on February 02, 2012, 05:02:37 PM
Today I had a disconnection for 2 minutes at 10:15 (broker time). I lost 24 pips.

I opened a support case.

Any response from support?
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on February 02, 2012, 07:11:45 PM
Today I had a disconnection for 2 minutes at 10:15 (broker time). I lost 24 pips.

I opened a support case.

Any response from support?

Not yet.
Title: Re: Pepperstone Razor ECN Account
Post by: jsintl on February 02, 2012, 07:40:24 PM
Today I had a disconnection for 2 minutes at 10:15 (broker time). I lost 24 pips.

I opened a support case.

fmonera, my connection problem occured on the same time... so if you gona need help in your case, to prove, that that issue, was not in just in your case, just say, and i can send a journal history.

Gl with the trades! 8)

>>and i hope, that they gona sort the situation easily out.

I have also issues with Pepperstone today and how can you find out if there are server or connections issues?

Tks,
Title: Re: Pepperstone Razor ECN Account
Post by: ledsfx on February 02, 2012, 10:57:00 PM
My experience today with Pepperstone proves they is providing a very professional service. Today they have system rollover of ECN GRID at 9:45 broker time. I have one ea at that time open a pending order @1.3024. On the rollover time my pending order was filled at @1.3178,and close sec after that. The problem is the ea i'm using keep open new pending order @1.3024 and is keep getting filled @1.3178. I was away, and that time i know when i receive about 200 sms alert of open position. Rushing to open my vps, i see my account was short $486 affected by the order and there is about 200+ position is open and closed at that time. I'm very piss off , after copy all the log file and taken tens of screenshot on the history and other broker price feed, i decided to cool off myself.
Coming back 2 hours later to do a detail checkup, i then realize my account had been credited back $486, and i have receive emailed from them stating of the system rollover and my account had been affected. I'm not even emailed to them of the problem yet. In my 4 years trading forex this the 1st time my account got credited back without i had open any dispute.
BTW i loss 200 sms credit by that, i wish the could credit back that also  ;)
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on February 02, 2012, 11:12:59 PM
Any of you Pepperstrone clients in the UK?

If so can you tell me which of the Singapore data center 01 and US data center 01 is recommended.

I did ask support while I was asking why I was unable to close a position, closed MT4 restarted but it would not connect, "common error", connected again now but it's sluggish.

Im trading in from uk with them, im using the nyserver,but the thing its,that if you have a connect error, u cannot connect to the another serv n. so somethimes im connecting from my iphone to them with the simple pepperst app.. But if you are scalping, and all the pips are imp.. Or just want more conf. Just keep the tradings desk number in your wall... Just in case... Like this, u are protecte against the margin call:p

Jsintl---the conn errors are saved on the journal..bottom of the mt4 so you can see all the connection related issues... Its the same pl. where the trades are registered...(not the history!)

Gl with the trades!  8)
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on February 03, 2012, 08:45:07 AM
Thanks for the reply NZsolt85, I am on the NY server now.

So you are saying if it disconnects it will not automatically connect to the NY server, so I will have to click the connection status and tick the Singapore data center 01 to get connected again?
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on February 03, 2012, 09:24:02 AM
Thanks for the reply NZsolt85, I am on the NY server now.

So you are saying if it disconnects it will not automatically connect to the NY server, so I will have to click the connection status and tick the Singapore data center 01 to get connected again?

My personal experience.. normaly im connected to NY server, and when a connection error occures, the meta trader tr.to connect to the secondary seted server, in pepp.case the Singapore.. but my experience its saying, that if a connection error occures, anyway im having a few more min, til i see, some active connect.status. But normaly,when its an error, im tr. to solve out manualy with rescan servers opt. for a few times, to check, if there its any back signal from both of the servers...

Unfortunately its not an unique case.. we traders see every day connection issues.. i also tried to test my internet connection, but its fine, bic. when i see connection related issues here, normaly all my another brokers are working fine..

but im stil with pepperstone as well, bic of the spread:D

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: jsintl on February 03, 2012, 11:37:29 AM
I had this technical issue where my EA has entered so many trades and all losers.  After contacting them and send the transaction file, they have reversed all those trades and gave me back my money.

This is the first time I have contacted their support and I can say from my experienced that they are indeed very good

Kudos to them and hope that this technical glitch can be avoided so we can trade with ease and confidence.
Title: Re: Pepperstone Razor ECN Account
Post by: Mr Hector on February 09, 2012, 02:43:54 PM
More disconnections today, oh, and yesteday and the day before.    :'(

May as well just say there is more disconnections every day for the foreseeable future, save me repeating myself everyday.
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on February 09, 2012, 02:51:46 PM
Today's disconnection generated a trigger buy on FGB. See attached picture.
Title: Re: Pepperstone Razor ECN Account
Post by: Mr Hector on February 09, 2012, 03:14:27 PM
Please wait for a site operator to respond...

Pepperstone Live Support14:54:44 GMT
Welcome to Pepperstone. How may I help you?
Visitor14:55:19 GMT
Could you please tell me what is going on with the disconnections every day?
Pepperstone Live Support14:55:51 GMT
Are you experiencing any disconnections now?
Visitor14:56:09 GMT
please see the topic here http://www.donnaforex.com/forum/index.php?topic=3544.285;topicseen
14:56:20 GMT
It's ridiculous
Pepperstone Live Support14:56:49 GMT
Are you experiencing any now?
Visitor14:57:07 GMT
no, it is back on again now.
14:57:50 GMT
but it is totally unacceptable and not at all good conditions to trade in
14:58:22 GMT
I'd like to know what is being done to fix this issue befor I withdraw my money and use a different broker
Pepperstone Live Support14:58:41 GMT
If you had any trades that were affected, please email support@pepperstone.com
14:58:53 GMT
and our IT team will look into it.
Visitor15:00:30 GMT
That's just not good enough. I trade a system when I am asleep, I don't know after the event if my trades have been effected or not. I may as well just send a complaint about all my losing trades every day just in case some of them lost because of a disconnection.
15:00:43 GMT
IS ANYTHING BEING DONE ABOUT IT?
Pepperstone Live Support15:01:16 GMT
You can look at your journal and know when the platform has been disconnected.
15:01:56 GMT
Our IT team is working on fixing the issue.
Visitor15:02:26 GMT
yes, but if I don't use a hard stop for a take profit level how do I know if it would have closed but didn't because it was disconnected?
15:02:52 GMT
It has been going on for months, how long will it take to fix?
Pepperstone Live Support15:04:07 GMT
I do not work in the IT department. The IT department has told me they have been working on it.
Visitor15:04:49 GMT
So your advise in effect is don't trade with Pepperstone until it is fixed?
Pepperstone Live Support15:05:10 GMT
It is up to you to make that decision.
15:05:28 GMT
Our trade desk has always reimbursed losses caused by technical issues.

I gave up.
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on February 16, 2012, 07:06:14 AM
My first huge slippage happened tonight. Unfortunately its a negative. -27.7 pips close price difference from my hard SL, which was 0.3 pips above breakeven.
This happened due euraud negative news.
Pepperstone support sayd, that they dont refund because this SL order was taken with a next available price and it was indeed -27.7 pips below my placed order.
Wiped out all my yesterday profit...  >:(

Title: Re: Pepperstone Razor ECN Account
Post by: Mr Hector on February 16, 2012, 08:56:37 AM
That's a real bummer Supra, you stuck with the trade for almost 6.5 Hrs only to be taken out with big slippage  :'( 

Forex can be tough, but sometimes it just doesn't seem fair.
Title: Re: Pepperstone Razor ECN Account
Post by: Trader@Home on February 16, 2012, 09:03:38 AM
no connection :'( whats happening guess if this continues like this i need to migrate to BNFX
Title: Re: Pepperstone Razor ECN Account
Post by: Trader@Home on February 22, 2012, 02:58:47 AM
Reply from customer support:

Pepperstone has been growing at a phenomenal rate with clients all over the globe opening accounts to take advantage of the tightest spreads and fastest execution engine. This growth has put load on our servers and so to alleviate this load and ensure the best possible quality of service to our clients a new Equinix NY4 Server will be coming online and processing your trades into the Integral ECN Grid from the 3rd March.

No changes will be required on your part and we will keep you updated on the progress. We deeply apologise for any issue that you have experienced and look forward to bringing our new server online for you.
Title: Re: Pepperstone Razor ECN Account
Post by: ninjaturtle on February 22, 2012, 11:50:46 PM
Reply from customer support:

Pepperstone has been growing at a phenomenal rate with clients all over the globe opening accounts to take advantage of the tightest spreads and fastest execution engine. This growth has put load on our servers and so to alleviate this load and ensure the best possible quality of service to our clients a new Equinix NY4 Server will be coming online and processing your trades into the Integral ECN Grid from the 3rd March.

No changes will be required on your part and we will keep you updated on the progress. We deeply apologise for any issue that you have experienced and look forward to bringing our new server online for you.

hmmm...thanks for this. after the debacle of their last major server migration, i wonder how this will improve trading conditions. ??? ???
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on February 22, 2012, 11:55:09 PM
Yesterday was terrible for disconnects.
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on February 23, 2012, 12:17:05 AM
Hi all

Brokers are coming under DOS attacks.  This may be the reason for the disconnections.  One of the secrets of the industry is these are coming more and more common. The problem is the there IP addresses are easily known making it easy for hackers (and competitors) to find and attack them.  We the investors have to wear the losts. 

Just thought you might want to know.

Regards Flash
Title: Re: Pepperstone Razor ECN Account
Post by: Jassim on February 23, 2012, 09:37:35 AM
I don't know where to go!!

Today i closed a trade with a loss of more than 10% because the disconnection!!!!!

I don't know to whether to stay or leave to another broker!! its really hard to make this decision!
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on February 23, 2012, 09:53:19 AM
I don't know where to go!!

Today i closed a trade with a loss of more than 10% because the disconnection!!!!!

I don't know to whether to stay or leave to another broker!! its really hard to make this decision!

Man, you will blow up your account eventually if you use such great risk. Professional traders for one trade use much less than 1% of equity.
5 lots per 10 000$. You are crazy.
Title: Re: Pepperstone Razor ECN Account
Post by: Jassim on February 23, 2012, 10:08:07 AM
I never go for more than 5% per trade and normally 2-3%, but here in my case I am using a trade copier, so what happened is the provider closed the trade but unfortunatly there was a disconnetion!! so i closed the trade manually today when i discovered that but after it went so far from the entry point! thats resulted a loss of 10%.

Regarding what you mentioned about the 5 lots, thats a demo account where i use two manual strategies scalping + swing, for both i am risking 10% per trade. Until now the profit factor is around 5. If the account will stand for a month with these strategies I will go live for with an account balance of $1,000
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on February 23, 2012, 11:51:33 AM
I don't know where to go!!

Today i closed a trade with a loss of more than 10% because the disconnection!!!!!

I don't know to whether to stay or leave to another broker!! its really hard to make this decision!
Contact Pepperstone and see what can be done about it, they are a very reasonable broker. They know they currently have issues with disconnections and if you can prove to them that the disconnection caused you a loss, they will hopefully reimburse it. Worth a shot anyway
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on February 25, 2012, 06:28:50 PM
I have been on Pepperstone Demo last year and went live in December 2011 and have never had this strange problem before.

When I open the Pepperstone MT4 platform it immediately closes down again, my other 5 MT4 platforms with different brokers stay open as normal.
 
It was working OK last week, well I was getting frequent freezes and a couple of short disconnections each day (other 5 platforms did not freeze or disconnect) but never had the platform close down as soon as it is opened.
 
This is of course worrying with my open positions.
It is Saturday now but what happens if it is not resolved by Monday morning?

I have emailed support but just wanted to see if anyone else was having this problem.
Title: Re: Pepperstone Razor ECN Account
Post by: kaltrax on February 25, 2012, 07:23:20 PM
I have been on Pepperstone Demo last year and went live in December 2011 and have never had this strange problem before.

When I open the Pepperstone MT4 platform it immediately closes down again, my other 5 MT4 platforms with different brokers stay open as normal.
 
It was working OK last week, well I was getting frequent freezes and a couple of short disconnections each day (other 5 platforms did not freeze or disconnect) but never had the platform close down as soon as it is opened.
 
This is of course worrying with my open positions.
It is Saturday now but what happens if it is not resolved by Monday morning?

I have emailed support but just wanted to see if anyone else was having this problem.


I was taken several frozen periods about 1 - 2 min. but nothing dangerous until now..

But is very frequent this freezes and makes me feel a bit unsure..

At another MT4 at same time don't see frozen quotes, at least always my stops was there promptly ;)

I hope that support team gives you a good explanation.. note... i was suffered disconnections at London session for your notice.

Good Trading
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on February 26, 2012, 12:05:47 AM
I have been on Pepperstone Demo last year and went live in December 2011 and have never had this strange problem before.

When I open the Pepperstone MT4 platform it immediately closes down again, my other 5 MT4 platforms with different brokers stay open as normal.
 
It was working OK last week, well I was getting frequent freezes and a couple of short disconnections each day (other 5 platforms did not freeze or disconnect) but never had the platform close down as soon as it is opened.
 
This is of course worrying with my open positions.
It is Saturday now but what happens if it is not resolved by Monday morning?

I have emailed support but just wanted to see if anyone else was having this problem.
Sounds like you have a dll or EA that is playing up to me. Have you added a new EA or indicator recently and the crashing started after that? Worth checking anyway
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on February 26, 2012, 09:45:31 AM
I had added a custom indicator last Friday, I wont add that again!

So today I completely deleted Pepperstone MT4 platform from my PC and downloaded it again.

It will open now but it will not load the custom indicators or EA's onto a chart.
When I click "Insert", "Indicators", "Custom" no sub menu appears.
Or just opening Navigator and clicking on any of the custom indicators in there does nothing but bring up an error message in the "Experts" tab, it says it cannot open the file.

Normal indicators will add to a chart.

Very strange. Any suggestions appreciated.
Title: Re: Pepperstone Razor ECN Account
Post by: kaltrax on February 26, 2012, 10:11:43 AM
I have been on Pepperstone Demo last year and went live in December 2011 and have never had this strange problem before.

When I open the Pepperstone MT4 platform it immediately closes down again, my other 5 MT4 platforms with different brokers stay open as normal.
 
It was working OK last week, well I was getting frequent freezes and a couple of short disconnections each day (other 5 platforms did not freeze or disconnect) but never had the platform close down as soon as it is opened.
 
This is of course worrying with my open positions.
It is Saturday now but what happens if it is not resolved by Monday morning?

I have emailed support but just wanted to see if anyone else was having this problem.


I was taken several frozen periods about 1 - 2 min. but nothing dangerous until now..

But is very frequent this freezes and makes me feel a bit unsure..

At another MT4 at same time don't see frozen quotes, at least always my stops was there promptly ;)

I hope that support team gives you a good explanation.. note... i was suffered disconnections at London session for your notice.

Good Trading

I would like point that i was writed my experiences at Real (live)  Razor account. Not demo  ;)
Title: Pepperstone Razor ECN Account
Post by: e1vis on February 26, 2012, 02:44:52 PM
I find that with pepperstone one or two of my ea's often do not load up properly and I have to restart the mt4 to get them to work. Once they're up and running its ok.  Also, the platform will stop responding after I start it and I have to restart it. This happens fairly regularly, but it wasn't something I experienced when I used to use them last year.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on February 26, 2012, 10:49:20 PM
I find that with pepperstone one or two of my ea's often do not load up properly and I have to restart the mt4 to get them to work. Once they're up and running its ok.  Also, the platform will stop responding after I start it and I have to restart it. This happens fairly regularly, but it wasn't something I experienced when I used to use them last year.
That sounds like metatrader rather than Pepperstone specifically. Maybe try reinstalling over the top of your old installation, and failing that, install to a new location and copy over your required files. Sounds like there is something causing metatrader to have issues, maybe a dll file or ea. It's unlikely to be a Pepperstone problem, i dont get the same thing anyway.
Title: Re: Pepperstone Razor ECN Account
Post by: Trader_FX on February 26, 2012, 11:20:42 PM
today, first time it shows 4 live server (US Data Centre01+02 / Singapore Data Centre 01+02) . So let's see ...
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on February 27, 2012, 12:28:03 AM
My problem seems to be since I downloaded the Avast anti-virus update.

Had to delete it from my PC and delete and re-install Peppertsone and it seems ok now, at least the platform stays open and I can add the custom indicators that are already in the folder.

I have installed Microsoft security essentials instead.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on February 27, 2012, 11:29:54 AM
I was just comparing the new razor account with pepperstones standard account (both demo) and noticed something strange. The charts in the razor account seem to be displaying the spread from the standard account, rather than the lower ecn spread that shows in the market watch window. Looks good otherwise. Anyone else seeing this, live perhaps?

I noticed this on my live account as well and mentioned it to Owen. Here was his response...
"We are aware of this one and working to fix it asap - The issue comes from our datacentre drawing on Standard account data for charts, we are currently creating a mirror datacentre for Raw Spread data so there can be an accurate reflection of Raw Spreads on the chart."


This is the current state up to today.

While 'asap' is a flexible term, the above quotes are nearly a year old.

It might be a minor nuisance only, but I fear that this might interfere with EA-performance and indicator-plotting ... which then wouldn't be minor anymore.

Is anything being done about it?


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on February 27, 2012, 11:31:33 AM
Still getting platform freezes though, just went to close a position and realised the prices had stopped updating.

Started up again a couple of minutes later and was able to close the position.
Title: ATTENTION all Pepperstone Clients
Post by: PaladinFX on February 29, 2012, 01:49:03 PM
The issue I have quoted in Reply #311 (2 posts above this one) has not been resolved by Pepperstone yet, despite it having come up nearly a year ago, in early May 2011.

It may adversely affect execution prices of trades you open with any Razor account (Standard account spreads may be used, which, in combination with commissions, make trades very expensive!).

It definitely skews every indicator and Support/Resistance line you plot on a Razor chart, since incorrect Bid/Ask prices are currently being used for calculation.

This affects all currencies; metal charts (XAU and XAG) however show the same prices that are displayed in the Market Watch.

Pepperstone's CEO, Mr Owen Kerr, has been made aware of this issue in early May last year by Gavin of the Aslan Group and has assured his clients to solve the matter 'asap'.

Unfortunately, the problem still exists.

I therefore think that every Pepperstone client should send a quick email to the broker (support@pepperstone.com), complaining about this issue and asking for immediate action.

So far, I have experienced Pepperstone to be an honest and very customer-oriented broker; I don't know how this issue has escaped their attention (maybe, being rather new, they had many other things to worry about and this problem somehow escaped their attention), but I'm confident that they will address it quickly, if enough clients point it out to them.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 01, 2012, 05:48:22 AM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.

ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on March 01, 2012, 04:19:50 PM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.
ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.


That's a bit strong, I think.  :)

In my opinion, most of Pepperstone's issues are related to them growing too rapidly for their hardware to cope with.
While that surely is annoying, it's not cheating.

I wished Pepperstone would 'overkill' on new servers, though, meaning to purchase more power than they actually need, so that future growth won't put them in the same situation again.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 01, 2012, 10:47:45 PM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.
ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.


That's a bit strong, I think.  :)

In my opinion, most of Pepperstone's issues are related to them growing too rapidly for their hardware to cope with.
While that surely is annoying, it's not cheating.

I wished Pepperstone would 'overkill' on new servers, though, meaning to purchase more power than they actually need, so that future growth won't put them in the same situation again.


Cheers,
P.
If he thinks Pepperstone are cheating him then good luck finding a broker where he will be happy. Pepperstone are about the most honest around. I also agree that all their problems are from growing too fast and just general technical issues that all brokers have in some way
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on March 02, 2012, 05:07:34 AM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.
ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.


That's a bit strong, I think.  :)

In my opinion, most of Pepperstone's issues are related to them growing too rapidly for their hardware to cope with.
While that surely is annoying, it's not cheating.

I wished Pepperstone would 'overkill' on new servers, though, meaning to purchase more power than they actually need, so that future growth won't put them in the same situation again.


Cheers,
P.
If he thinks Pepperstone are cheating him then good luck finding a broker where he will be happy. Pepperstone are about the most honest around. I also agree that all their problems are from growing too fast and just general technical issues that all brokers have in some way

Muzzamcc is a troll for axitrader and it's white label pepperstone.  He pretends to be a trader but is not

I withdraw this comment as false...sorry

Search his name on other forums and see how he loves to give them good reviews. 
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 02, 2012, 05:32:05 AM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.
ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.


That's a bit strong, I think.  :)

In my opinion, most of Pepperstone's issues are related to them growing too rapidly for their hardware to cope with.
While that surely is annoying, it's not cheating.

I wished Pepperstone would 'overkill' on new servers, though, meaning to purchase more power than they actually need, so that future growth won't put them in the same situation again.


Cheers,
P.
If he thinks Pepperstone are cheating him then good luck finding a broker where he will be happy. Pepperstone are about the most honest around. I also agree that all their problems are from growing too fast and just general technical issues that all brokers have in some way

Muzzamcc is a troll for axitrader and it's white label pepperstone.  He pretends to be a trader but is not

Search his name on other forums and see how he loves to give them good reviews.
Of course I give them good reviews you idiot. I trade using both of them and find them both very good and when I see people bagging them unnecesarily I defend them as I believe they are both honest brokers. I could not care less if others use them. I get nothing out of it. I've also used GO markets, Synergy and Vantage. All are fine really, I just happen to like Pepperstone and Axi the best. I can publish accounts if you must see them. I cant believe I'm wasting my time answering you

And by the way, I fully admit that Pepperstone have had disconnection problems and are still struggling with them, but this is not some plan to rip everyone off and scam people, its just technical issues they are experiencing. Seriously, ask others here what they think of them and they will say they are both good brokers. If you're blaming your broker for your losses, take a look at yourself first.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on March 02, 2012, 06:14:16 AM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.
ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.


That's a bit strong, I think.  :)

In my opinion, most of Pepperstone's issues are related to them growing too rapidly for their hardware to cope with.
While that surely is annoying, it's not cheating.

I wished Pepperstone would 'overkill' on new servers, though, meaning to purchase more power than they actually need, so that future growth won't put them in the same situation again.


Cheers,
P.
If he thinks Pepperstone are cheating him then good luck finding a broker where he will be happy. Pepperstone are about the most honest around. I also agree that all their problems are from growing too fast and just general technical issues that all brokers have in some way

Muzzamcc is a troll for axitrader and it's white label pepperstone.  He pretends to be a trader but is not

Search his name on other forums and see how he loves to give them good reviews. 
[/quot


You want to get your facts right buddy before running off at the mouth!
I work together  with muzzamcc and can tell you he is as legitimate a trader as anyone on here!
He is forthcoming with assistance to both newbies and other members on here and I can state irrevocably that he is not a 'troll' for any broker!
The proof is in the pudding....if your libellous accusations had been directed at me I would have no hesitation in submiting a complaint to a moderator! Obviously muzzamcc suffers fools a little better than I!
Title: Re: Pepperstone Razor ECN Account
Post by: JamesFX on March 02, 2012, 06:32:18 AM
Chill guys!
I think that most people agree that Pepperstone has good spreads but has been plagued with connection problems and slow execution speed.

But they are still many traders favourite brokers....

Just got an email from them today, they are adding another server just for razor accounts, the original one will be for standard accounts..

Let hope they get it right this time.... :-\

Start date 5 March, need to do some log in changes so check your emails!
Title: Re: Pepperstone Razor ECN Account
Post by: iwillsurvive on March 02, 2012, 08:18:15 AM
Chill guys!
I think that most people agree that Pepperstone has good spreads but has been plagued with connection problems and slow execution speed.

But they are still many traders favourite brokers....

Just got an email from them today, they are adding another server just for razor accounts, the original one will be for standard accounts..

Let hope they get it right this time.... :-\

Start date 5 March, need to do some log in changes so check your emails!

I bet there isn't going to be a difference for MDP traders.

still 4000ms exec speeds
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 02, 2012, 09:09:48 AM
Also got this crappy email.

Read this:

"Existing accounts will be split so that all Razor accounts will be relocated to a new Razor Server, while all Standard Accounts will remain on the primary server.

Both servers will be the same, the only difference will be that the Razor Server will feature Razor pricing on the charts."

Can you smell it?   ;)
Things won't change at all.

I would recommend that more and more people file complaints to ASIC to shut down these scam artists.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on March 02, 2012, 09:20:49 AM
Im looking forw. to seee some change related with pepperstone, bic somethimes its just a joke, when i have in every 5min connection errors,and price feed fr. on the last time, im using the standard account for my scalps, and im happy with it. as a high frequency trader, i consider, that if im not paying the comissions, my equity curve looks much better!

If they gona sort out the issues, this its gona bee in cont. my fav. broker.. <but im using 2more with it:) Alpari and Dukascopy> :))

Gl with the trades! 8)

From the received mail, we all can see, that they are getting more and more costumers, so they can afford easily a server additional update!!
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on March 02, 2012, 09:24:11 AM
Also got this crappy email.

Read this:

"Existing accounts will be split so that all Razor accounts will be relocated to a new Razor Server, while all Standard Accounts will remain on the primary server.

Both servers will be the same, the only difference will be that the Razor Server will feature Razor pricing on the charts."

Can you smell it?   ;)
Things won't change at all.

I would recommend that more and more people file complaints to ASIC to shut down these scam artists.

I don't get it.  Does this not make sense, as customers have been asking for it for a while? 

I respect your decision to file will ASIC however I do not understand how this would strengthen your case.

Regards Flash
Title: Re: Pepperstone Razor ECN Account
Post by: Jake on March 02, 2012, 09:36:01 AM
I don't get it either.  If a service is struggling, and acknowledges that while at the same time making steps to fix the issue, I cannot see how they can be accused of being scam artists.  What would have been a good message: "We are commissioning a new server, but keeping everything on one server and not using the second one, so that the service doesn't actually have a chance to improve".Now that would be a scam.  It seems to me that there is only emotion and no logic in the scam allegation, at this stage anyway.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 02, 2012, 09:43:34 AM
Also got this crappy email.

Read this:

"Existing accounts will be split so that all Razor accounts will be relocated to a new Razor Server, while all Standard Accounts will remain on the primary server.

Both servers will be the same, the only difference will be that the Razor Server will feature Razor pricing on the charts."

Can you smell it?   ;)
Things won't change at all.

I would recommend that more and more people file complaints to ASIC to shut down these scam artists.
Ok if they are a scam, lets see your reasons. I think you are wasting ASIC's time. I'll say it again, they are one of the better brokers around, and alot of experienced members here use them.
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on March 02, 2012, 09:48:23 AM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.
ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.


That's a bit strong, I think.  :)

In my opinion, most of Pepperstone's issues are related to them growing too rapidly for their hardware to cope with.
While that surely is annoying, it's not cheating.

I wished Pepperstone would 'overkill' on new servers, though, meaning to purchase more power than they actually need, so that future growth won't put them in the same situation again.


Cheers,
P.
If he thinks Pepperstone are cheating him then good luck finding a broker where he will be happy. Pepperstone are about the most honest around. I also agree that all their problems are from growing too fast and just general technical issues that all brokers have in some way

Muzzamcc is a troll for axitrader and it's white label pepperstone.  He pretends to be a trader but is not

Search his name on other forums and see how he loves to give them good reviews. 
[/quot


You want to get your facts right buddy before running off at the mouth!
I work together  with muzzamcc and can tell you he is as legitimate a trader as anyone on here!
He is forthcoming with assistance to both newbies and other members on here and I can state irrevocably that he is not a 'troll' for any broker!
The proof is in the pudding....if your libellous accusations had been directed at me I would have no hesitation in submiting a complaint to a moderator! Obviously muzzamcc suffers fools a little better than I!

Hi

If you would like to report me to the moderators that seems fair to me.  Accusing someone of false representation is a harsh call and not something I have done before.  I do read a lot of forums and have notice muzzamcc is very pro axitrader.  Maybe he/she is a newbie and has not yet learn't that good brokers are extremely rare and once you have been in the game for a while people generally keep it to themselves.  Going to many forums around the same time to promoted how great they are seems a little dodge.

I called mazzamcc out because he/she mocked wazup for suggesting to go to ASIC to complain about pepperstones terrible performance.  I felt that this was out of line and wasup should complain if he/she feels like doing so. 

Once again if I am out of line with my comments Donna please ban me.

Regards Flash
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 02, 2012, 10:02:59 AM
Yesterday, i have filed a complaint to the ASIC regulator depending on all the typical bucketshop practices like platform outages,quotes and price freezes,slow executions,slippage,platform shutdown before/during news events,no filling orders etc.
ASIC really should act and shut down these cheating practices or shut down Pepperstone completely.


That's a bit strong, I think.  :)

In my opinion, most of Pepperstone's issues are related to them growing too rapidly for their hardware to cope with.
While that surely is annoying, it's not cheating.

I wished Pepperstone would 'overkill' on new servers, though, meaning to purchase more power than they actually need, so that future growth won't put them in the same situation again.


Cheers,
P.
If he thinks Pepperstone are cheating him then good luck finding a broker where he will be happy. Pepperstone are about the most honest around. I also agree that all their problems are from growing too fast and just general technical issues that all brokers have in some way

Muzzamcc is a troll for axitrader and it's white label pepperstone.  He pretends to be a trader but is not

Search his name on other forums and see how he loves to give them good reviews. 
[/quot


You want to get your facts right buddy before running off at the mouth!
I work together  with muzzamcc and can tell you he is as legitimate a trader as anyone on here!
He is forthcoming with assistance to both newbies and other members on here and I can state irrevocably that he is not a 'troll' for any broker!
The proof is in the pudding....if your libellous accusations had been directed at me I would have no hesitation in submiting a complaint to a moderator! Obviously muzzamcc suffers fools a little better than I!

Hi

If you would like to report me to the moderators that seems fair to me.  Accusing someone of false representation is a harsh call and not something I have done before.  I do read a lot of forums and have notice muzzamcc is very pro axitrader.  Maybe he/she is a newbie and has not yet learn't that good brokers are extremely rare and once you have been in the game for a while people generally keep it to themselves.  Going to many forums around the same time to promoted how great they are seems a little dodge.

I called mazzamcc out because he/she mocked wazup for suggesting to go to ASIC to complain about pepperstones terrible performance.  I felt that this was out of line and wasup should complain if he/she feels like doing so. 

Once again if I am out of line with my comments Donna please ban me.

Regards Flash

Yes I am pro Axitrader as I have traded with them for about 2 years now and have found them both honest and very good in most respects during that time. They have refunded trades for me when things have gone wrong, which is not often, and I've been very happy with the service there. So I dont go looking to promote them, but I will defend them against rubbish comments from traders who either have no idea or just look to blame their broker for their own failings. And yes I did report you to the moderators.

I'm not sure what wazup hopes to achieve from reporting them to ASIC, he would be better off talking to Pepperstone and if he has been adversely affected by their disconnection issues they will surely look into it and refund him on certain trades if it is warranted. They have done it for others plenty of times. It isn't an ASIC issue, it is a technology issue.
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 02, 2012, 10:04:39 AM
If you don't get it here it is:

Pepperstone already added two new servers so now there are four:
US Data Centre 01
US Data Centre 01
Singapore Data Centre 01
Singapore Data Centre 02

Has anything changed regarding slippage,execution time,outages etc ?

Nothing at all.

Sorry, but you really must be naive to think that anything will change.
As long as you lose money Pepperstone is happy and will keep going on with these "tricks" to calm down traders.
Typical bucketshop tactics.

Next week when there will be still problems the "fake" IT team will again try to fix these problems. lol


Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 02, 2012, 10:14:18 AM
If you don't get it here it is:

Pepperstone already added two new servers so now there are four:
US Data Centre 01
US Data Centre 01
Singapore Data Centre 01
Singapore Data Centre 02

Has anything changed regarding slippage,execution time,outages etc ?

Nothing at all.

Sorry, but you really must be naive to think that anything will change.
As long as you lose money Pepperstone is happy and will keep going on with these "tricks" to calm down traders.
Typical bucketshop tactics.

Next week when there will be still problems the "fake" IT team will again try to fix these problems. lol
Do you really think they would admit to the problems if they were a scam broker? Does that make any sense to you? They have admitted there is a problem and are trying to fix it. I'm not sure how you can know nothing will change when it hasn't even happened yet! Seriously, how bout you think this through properly next time. I'm not saying they are perfect, but disconnections do seem to have improved this week, and hopefully after this weekend it will be better again. So you didn't provide any proof of Pepperstone scamming you yet?
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on March 02, 2012, 10:16:22 AM
If you don't get it here it is:

Pepperstone already added two new servers so now there are four:
US Data Centre 01
US Data Centre 01
Singapore Data Centre 01
Singapore Data Centre 02

Has anything changed regarding slippage,execution time,outages etc ?

Nothing at all.

Sorry, but you really must be naive to think that anything will change.
As long as you lose money Pepperstone is happy and will keep going on with these "tricks" to calm down traders.
Typical bucketshop tactics.

Next week when there will be still problems the "fake" IT team will again try to fix these problems. lol




Hi

That is a good point.  The last up grade was disappointing.  I for one are having 7 sec executions which is a joke. I guess this is there last chance for me.  I have been with them since the start and have made good profits yet have to draw the line somewhere regarding 'technical' issues.

Regards flash
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on March 02, 2012, 10:16:56 AM
I am very happy with Pepperstone (I have various razor and standard accounts).

I run there only high timeframe EAs, so disconnections don't affect me too much.

Anyways, I don't let a single dollar pass. If a disconnection affects me either on entries or exits, I fill a complain. It is becoming a routine :P

I never had a single problem with that and always paid the affected trades. I wouldn't expect that from a scam broker.
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 02, 2012, 10:21:22 AM
Slipping me every trade 1-3 pips, or when i wanna close a profitable trade it take seconds or even half a minute, or when i executed a trade and get immidiate disconnect and leaving me with open position?

That doesn't sound like scam?

They ask me to refund but when i tell em that this trade ended in profit but still was slipped they refuse because: the trade ended in profit.

I've seen a lot of bucketshops. And Pepperstone is a big one, no doubt about it.
Title: Re: Pepperstone Razor ECN Account
Post by: lostduck on March 02, 2012, 11:48:24 AM
The server changes for razor this weekend. Which timezone are they doing this in or will it just follow the date on the brokers server so it will still run the ticks on Friday eventhough its Saturday in Peppers home country (who knows when these techies have to work).
Title: Re: Pepperstone Razor ECN Account
Post by: kaltrax on March 02, 2012, 12:22:07 PM
Slipping me every trade 1-3 pips, or when i wanna close a profitable trade it take seconds or even half a minute, or when i executed a trade and get immidiate disconnect and leaving me with open position?

That doesn't sound like scam?

They ask me to refund but when i tell em that this trade ended in profit but still was slipped they refuse because: the trade ended in profit.

I've seen a lot of bucketshops. And Pepperstone is a big one, no doubt about it.

Could send an little video for illustration? I was see frozen periods at London session about 1,30 - 2 min. I was lucky to send my orders until now and put my stops promptly

I think that you send market orders , for this reason you take more slippage (IMO).  I was used Limit orders or stop orders to enter and always are respected.

Sorry my english... :D
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on March 02, 2012, 01:49:43 PM
Muzzamcc is a troll for axitrader and it's white label pepperstone.

Please provide proof for your allegation that Pepperstone is an AxiTrader WL.
To the best of my knowledge, they are not.


Also got this crappy email.

"Existing accounts will be split so that all Razor accounts will be relocated to a new Razor Server, while all Standard Accounts will remain on the primary server.
Both servers will be the same, the only difference will be that the Razor Server will feature Razor pricing on the charts."
Can you smell it?   ;)
Things won't change at all.
I would recommend that more and more people file complaints to ASIC to shut down these scam artists.

I hardly know what to say ... 'lmao' comes to mind first.
If you cannot comprehend what effect splitting up a number of accounts on two servers will have on performance (as compared to running them all on a single server), you can't be helped.
I can smell that English certainly isn't your first language: 'Nothing changes' refers to log-in details (apart from server IP, obviously), not to performance.

I find it regrettable that random people are permitted to toss around terms like 'scam artists' without offering proof ... and without running the risk of being sued for libel (or is it slander, I always mix up those two).

The fact that you have received mail from Pepperstone indicates that you are a client ... I suggest you terminate your business relationship with them, if you are so unhappy about it.



I'm tiring rapidly of 'traders' blaming their own incompetence on brokers.
Also keep in mind that a large part of unsatisfactory execution times may be directly attributable to your own crappy hardware and internet connections.
I have never experienced 4000ms exec times or multiple disconnects during the course of a day with Pepperstone.
They are probably one of the brokers who have set their time-out parameters way lower than the majority ... which will result in a disconnect, if one's own connection is slow or if one forgets to terminate the porn download before attempting to trade.


P.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 02, 2012, 02:20:05 PM
Muzzamcc is a troll for axitrader and it's white label pepperstone.

Please provide proof for your allegation that Pepperstone is an AxiTrader WL.
To the best of my knowledge, they are not.


Also got this crappy email.

"Existing accounts will be split so that all Razor accounts will be relocated to a new Razor Server, while all Standard Accounts will remain on the primary server.
Both servers will be the same, the only difference will be that the Razor Server will feature Razor pricing on the charts."
Can you smell it?   ;)
Things won't change at all.
I would recommend that more and more people file complaints to ASIC to shut down these scam artists.

I hardly know what to say ... 'lmao' comes to mind first.
If you cannot comprehend what effect splitting up a number of accounts on two servers will have on performance (as compared to running them all on a single server), you can't be helped.
I can smell that English certainly isn't your first language: 'Nothing changes' refers to log-in details (apart from server IP, obviously), not to performance.

I find it regrettable that random people are permitted to toss around terms like 'scam artists' without offering proof ... and without running the risk of being sued for libel (or is it slander, I always mix up those two).

The fact that you have received mail from Pepperstone indicates that you are a client ... I suggest you terminate your business relationship with them, if you are so unhappy about it.



I'm tiring rapidly of 'traders' blaming their own incompetence on brokers.
Also keep in mind that a large part of unsatisfactory execution times may be directly attributable to your own crappy hardware and internet connections.
I have never experienced 4000ms exec times or multiple disconnects during the course of a day with Pepperstone.
They are probably one of the brokers who have set their time-out parameters way lower than the majority ... which will result in a disconnect, if one's own connection is slow or if one forgets to terminate the porn download before attempting to trade.


P.
Well put. Rep to you. Glad to see someone on this thread who isn't whining about their so called scam broker being the root of all their problems.
Title: Re: Pepperstone Razor ECN Account
Post by: John Henrik on March 02, 2012, 02:22:51 PM
maybe mdp can work now ^^,
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on March 02, 2012, 05:43:59 PM
Well, Pepperstone isn't perfect ... no broker/trader/anything is.

To me, what distinguishes a good broker from a not-so-good one is the manner in which (substantiated) client complaints are being handled.
In my own experience, and judging from what I've read about them in various forex forums, they willingly reimburse clients if proof is submitted to them that a loss has been caused by technical malfunction on their side.
Customer support is fast, efficient, and friendly.

In my book, that makes them a 'good broker', bugs and growth pains nonwithstanding.

Pepperstone have improved their general performance over the last months and continue implementing measures to eliminate existing problems.
One can hardly ask for more, bearing in mind that they have to pay attention to not interrupt services to their existing live-account customers ... and also considering that technical re-structuring is neither simple nor cheap.

Most of their current issues stem from a rapidly growing number of clients, which is pretty telling: if the majority of those new clients had left again after a short trial period, the problems would not be there.
But obviously traders who register with them stay with them.

I'd wager that we'll find Pepperstone among the top five brokers by the end of the year ... which is pretty impressive, given that they've started out in 2010 only.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on March 02, 2012, 07:32:13 PM
Hi PaladinFX,

Pepperstone claims to be on Integral Gird yet according to this site they are not listed as a partner - http://www.truefx.com/?page=partners

Note Axitrader is on it.  They say that the page get updated so it maybe that pepperstone has not yet been added.  However Bestecnfx only registered with New Zealand regulators at the end of 2011 and they are listed.

If you have the 2 platforms open side by side you will notice that the price feeds move together.  Suggesting they are the same price feed.

I can however not prove it.

Regards Flash
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on March 02, 2012, 08:05:34 PM
Hi all

Debate rolls on  :)  I think it is important to understand how mt4 servers work. Mt4 is a fully customisable platform down to the individual trader.  The experience that one trader has can be completely different to another.  This make it very hard to compare experiences. 

I have found the following tools very helpfully.http://4xtrader.net/4xsentinel/

They have just brought out a new one, they record slippage for each trade, compares price feed to a 3rd party, and if put into the code executions times. 

Using the above tool allows a trader to know if disconnections are from there VPS or the broker.  It does this by constantly accessing google at the same time. 

Common infos about Virtual Dealer Plugin:  the video by ECN jesus is also very good to watch. 

I am not saying either way whether pepperstone does or does not use these tactics, however it is important that all traders who are serious about their trading are aware of how the scams work. 

Regards Flash
 
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on March 02, 2012, 08:52:22 PM
Every broker who works with Integral will show the same feed ... Pepperstone, AxiTrader, and many others.
The fact that Pepperstone is not on the Integral list you've linked to is a bit weird, though ... I'll investigate this.

While 4xSentinel is not a bad application (in fact, most of 4x's products are pretty good), the results are only as reliable as the PC the software is being operated on.
The same memory/connection rules apply, unless you're running Sentinel on your VPS.

I've never bothered to watch the VD videos, since I know how the plugin works, but I've read quite a number of ECNJesus' rants.
While he has a point, to me he sounds like a disgruntled ex-Metaquotes employee who got laid off and now seeks revenge ... definitely not like having worked for a broker.
Apart from that, he states that he 'has worked for many brokers' ... and I'm sure he'd like us to believe he resigned from each of them, rather than having been fired.

P.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 02, 2012, 11:42:16 PM
Every broker who works with Integral will show the same feed ... Pepperstone, AxiTrader, and many others.
The fact that Pepperstone is not on the Integral list you've linked to is a bit weird, though ... I'll investigate this.

While 4xSentinel is not a bad application (in fact, most of 4x's products are pretty good), the results are only as reliable as the PC the software is being operated on.
The same memory/connection rules apply, unless you're running Sentinel on your VPS.

I've never bothered to watch the VD videos, since I know how the plugin works, but I've read quite a number of ECNJesus' rants.
While he has a point, to me he sounds like a disgruntled ex-Metaquotes employee who got laid off and now seeks revenge ... definitely not like having worked for a broker.
Apart from that, he states that he 'has worked for many brokers' ... and I'm sure he'd like us to believe he resigned from each of them, rather than having been fired.

P.
I don't think it is necessarily true that all brokers using Integral will have the same feeds and spreads. From what I have heard Integral can be just the bridge provider that aggregates prices from a particular brokers liquidity providers. I have also seen a post on Forex Factory that can be seen at the below link, which is apparently an email reply from Integral where they explain how for example FinFX and Pepperstone can both use Integral but can have differing liquidity providers and therefore feeds and spreads.

http://www.forexfactory.com/showthread.php?t=283205&page=20
Title: Re: Pepperstone Razor ECN Account
Post by: cybman on March 03, 2012, 12:15:41 AM
wazup

you have only 7 posts and all of them talking bad about pepperstone....lol

so obvious dont you think?
Title: Re: Pepperstone Razor ECN Account
Post by: TheAslanGroup on March 03, 2012, 01:09:04 AM
Let me be clear that I understand the frustration caused by slippage and/or multiple disconnections; I do not want to diminish the importance of solving these technical issues because they can have a very negative impact on our trading.

I do however take great exception to terms like " bucketshop ” or " scammers " being used with reference to Pepperstone.
 
Use of these terms implies deliberate malfeasance on the part of Pepperstone for some sort of financial gain at the expense of the client. This is absolutely 100% not the case.
 
Pepperstone is not a market maker; they are not a counter-party to your trades and have nothing to gain from the losses of their clients.
 
In fact it is the exact opposite; they are paid based on volume, they have every motivation to create the best possible trading conditions.

Obviously this is not always the case and they have been experiencing some technical issues of late but please don not try to insinuate that they are intentionally causing these for their own benefit.

I have had the opportunity to spend a few days with Owen and we spoke in depth about the success of Pepperstone and also the challenges attached to his job. I can tell you that he, and the rest of his team, genuinely cares about their clients.

 They are not indifferent to criticism; they take it very seriously but these fixes don’t happen overnight.

I am not here to make excuses for anybody or diminish anyones complaint. If you are not satisfied with a broker then it is your absolute right to talk with your pocketbook and move your business.

If anyone is going to come to a public forum however and accuse a broker of scamming their clients, then they had better be prepared to back that statement up and prove that there was malice of forethought.

Perfection is an impossible standard for any broker to live up to and if that is what you are expecting then you will eventually be disappointed.

Having accepted problems/issues as inevitable, I am far more concerned with how a broker responds to these problems.

In our business, we are far from perfect. There are times we have missed a traders rebate or keyed in a wrong amount , but I believe every mistake provides us with an opportunity. Thankfully our clients have been very gracious when bringing errors to our attention and we have made sure that they are rewarded for that.

I know that many traders share a mentality that every broker is out to get them and they are the enemy; this is simply not the case.

If you enter a broker relationship with that mindset then you are doing yourself a great disservice and your paranoia can cause you to see things that are not actually there.
 
One more thing before stepping off my soapbox ;) if you do have an issue that you need to bring to the brokers attention, please remember that you are dealing with a person on the other end and treat them with the same level of respect that you would expect in return. I could not believe some of the stories I have heard from brokers, of the abuse that their support staff face on a daily basis.

Bottom line is that when dealing with anything technical, the possibility of issues always exists; always hasand always will. If the broker is not providing a fix as quickly or efficiently as you would like, then it is your right to move on, but there is no need to throw around baseless scam accusations.

One last thing; Pepperstone is not a white label of AxiTrader. I think both are fantastic brokers with quality people behind them but you do each a disservice by insinuating such relationship between the two. It does not exist and that is a fact.

Best Regards,

Gavin
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 03, 2012, 01:54:28 AM
It's always quite funny how things turn out on forums. Sure, it's all my fault and my hardware and my internet connection causing these problems.

Now Pepperstone is the victim. lol

I have no videos, that was my mistake. I should have recorderd 24h.

Of course they use some kind of virtual dealer plugin, it's so obvious.Even when i got immidiate execution i was slipped 1-2 pips.

Yes all my posts are about Pepperstone. But i came from Go Markets (also big SCAM) to Pepperstone and in all the months (since last November) there wasn't a single day without cheating tactics.

I've chatted and complained to the support (which is BTW anonymous: Pepperstone Support, doesn't show the employee's name) and every time the answer was: the IT team is working on it.

Working on what, every idiot can run and install a server without all these problems.

And i doubt that they are connected to Integral or any LPs. Looks like more market maker quotes and tactics,showing very tight spreads (nice marketing gimmick) but in reality you have to pay extra 1-3 pips slippage on most trades + the very high commission.

Thats also why i have contacted ASIC. They should investigate what is going on with this fraud company.

The broker review from www.forexpeacearmy.com and www.100forexbrokers.com are independent and correspond more to reality than in this pro pepperstone thread.
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on March 03, 2012, 02:24:22 AM
Me and a lot of other people successfully trade using pepperstone. We, successful traders, do not chase one or two pips, we trade at high time frame so 1 – 2 minute frozen MT do not affect us.
If you think that pepperstone do not allow you to trade as you want just use another broker what is the problem?
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on March 03, 2012, 02:37:03 AM
I have stopped trading with Pepperstone for a couple months now, but it's not because I do not trust them, but mainly due to their long lingering server problem...and I most certainly don't think they are a scam broker.
It's just that Platform freezing and disconnection are just too irritating and a huge distraction to my trading.

However, if Pepperstone do get their server problem fixed, I will definitely go back with them again.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on March 03, 2012, 03:20:06 AM
Hi all,


re #343 by muzzamcc: Okay, thanks, I'll have a look at the FF link you provided. To be honest, I've never paid much attention to feed providers and other technical services associated with brokering, because there was never really a need to. I guess that'll change now, hehe. It's always nice to learn something new.


Re #345 by TheAslanGroup: Yeah, exactly my point(s) ... nice post, Gavin.


Re #346 by wazup: Again, I don't know where to start, there's so much unsubstantiated ... ummmm ... garbage in your post. (https://donnaforex.com/proxy.php?request=http%3A%2F%2Ffreeemoticonsandsmileys.com%2F3D%2520Smileys%2F3D%2520Emotion%2520Smileys%2Foh%2520my.gif&hash=eb4551352e451de694788b9bb00c5941)

So instead of correcting every false statement it contains, I'll just read it again and have a good laugh at it.


Re #347 by websmith: I don't agree with the first part of your post: freezes of a minute or two suck, no matter what timeframe one trades, and must be eliminated. Let's see what happens on Monday, with Standard and Razor accounts each utilizing their own servers.
I wholeheartedly agree with the second part of your statement though: anybody not happy with her/his broker is free to look for one that suits her/his needs better, rather than spouting unfounded allegations.



A complaint which is backed up by solid evidence is one thing; it's legitimate and even welcome, since it serves every trader by protecting us from bad brokers. Wildly screaming 'Scam' without a valid reason is something different; it serves nobody, with the possible exception of the poster's ego.



Have a nice weekend, everybody.


Cheers,
P.


P.S.: lol, I love the little toys this forum offers: moving text and glowing words ... yay!  ;D
Title: Re: Pepperstone Razor ECN Account
Post by: Jake on March 03, 2012, 03:47:44 AM
Excellent post, Gavin.  Clearly stated.
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 04, 2012, 01:30:43 AM
Everything is fake also the picture on their homepage and twitter site pretending to have a trading floor.
They have copied and even manipulated the flag in the original picture. lol

Here is the original picture: http://www.thejanedough.com/wall-street-debt-ceiling/trading-floor/ 
You can enlarge it.

Now compare it to www.pepperstone.com and http://twitter.com/#!/pepperstonefx (http://twitter.com/#!/pepperstonefx)

True scammers.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 04, 2012, 01:49:03 AM
Everything is fake also the picture on their homepage and twitter site pretending to have a trading floor.
They have copied and even manipulated the flag in the original picture. lol

Here is the original picture: http://www.thejanedough.com/wall-street-debt-ceiling/trading-floor/ 
You can enlarge it.

Now compare it to www.pepperstone.com and http://twitter.com/#!/pepperstonefx (http://twitter.com/#!/pepperstonefx)

True scammers.
Wow you truly are an idiot. You realise that you are actually doing Pepperstone more good than harm as everyone here completely disagrees with you and is actually defending Pepperstone against your ridiculous assertions. Please take your broker bashing elsewhere. Either you are on a warpath against both GO Markets and Pepperstone becuase you are trying to blame someone else for your failed trading, or you are somehow tied in with another broker and looking to discredit decent ones. Which is it?? And you STILL have not provided any kind of proof regarding your claims that both are scams! So maybe now you can understand why pretty much everyone is either ignoring you or calling you out for spreading false information.
Title: Re: Pepperstone Razor ECN Account
Post by: kerind on March 04, 2012, 01:53:32 AM
Everything is fake also the picture on their homepage and twitter site pretending to have a trading floor.
They have copied and even manipulated the flag in the original picture. lol

Here is the original picture: http://www.thejanedough.com/wall-street-debt-ceiling/trading-floor/ 
You can enlarge it.

Now compare it to www.pepperstone.com and http://twitter.com/#!/pepperstonefx (http://twitter.com/#!/pepperstonefx)

True scammers.

We are getting desperate now. I'm sure brokers who don't have a trading floor would show a generic picture of people trading. Hardly a conspiracy
Title: Pepperstone Razor ECN Account
Post by: e1vis on March 04, 2012, 01:56:41 AM
Everything is fake also the picture on their homepage and twitter site pretending to have a trading floor.
They have copied and even manipulated the flag in the original picture. lol

Here is the original picture: http://www.thejanedough.com/wall-street-debt-ceiling/trading-floor/ 
You can enlarge it.

Now compare it to www.pepperstone.com and http://twitter.com/#!/pepperstonefx (http://twitter.com/#!/pepperstonefx)

True scammers.


That's outrageous. I hope you have included this information in your complaint to ASIC.
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 04, 2012, 01:57:24 AM
Funny.

I have shown a clear evidence of website manipulation (US flag replaced by Australian flag) and you bash me?

Sorry,you must be the idiot.
Title: Re: Pepperstone Razor ECN Account
Post by: Bigsteve on March 04, 2012, 02:04:07 AM
Everything is fake also the picture on their homepage and twitter site pretending to have a trading floor.
They have copied and even manipulated the flag in the original picture. lol

Here is the original picture: http://www.thejanedough.com/wall-street-debt-ceiling/trading-floor/ 
You can enlarge it.

Now compare it to www.pepperstone.com and http://twitter.com/#!/pepperstonefx (http://twitter.com/#!/pepperstonefx)

True scammers.
I don't have an account with Pepperstone so first let me make that perfectly clear. I do not know them nor am I interested in them in any way. But with that being said, take another look at the picture. Do you se the "telephone" consoles? I can tell you for fact this is either an old picture or it is a trade floor that has not modernized in a decade. The reason I know is I used to work for the company that made and sold those consoles. Before I left they introduced the voice equipment you are seeing here. So this is an ancient photo or a dinosaur broker, either way you want to look at it. When did Pepperstone incorporate? As a footnote I see nowhere that they claim the photo is their own trading floor
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 04, 2012, 02:15:17 AM
Quote
As a footnote I see nowhere that they claim the photo is their own trading floor

And why then manipulating the flag?
To pretend it's their floor or that all these fake employees working for them?

A real honest broker will never do that in any way.
Title: Re: Pepperstone Razor ECN Account
Post by: Bigsteve on March 04, 2012, 02:25:59 AM
Quote
As a footnote I see nowhere that they claim the photo is their own trading floor

And why then manipulating the flag?
To pretend it's their floor or that all these fake employees working for them?

A real honest broker will never do that in any way.
I am only puzzled by the flat screen monitors. I don't remember when they came out. I do know it is not a recent picture and is about 10 years old, or it is an outdated broker. They did not say this picture is theirs and it only represents a generic trading floor, which could be from anywhere in the world
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on March 04, 2012, 02:32:23 AM
Picking apart stock photos now?   ::) ::) ::)
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 04, 2012, 02:33:52 AM
Sounds like an excuse.
And that's all what you get from this company.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 04, 2012, 02:42:32 AM
Are you going to provide any real proof of their scamming you. So far you are just making stuff up
Title: Re: Pepperstone Razor ECN Account
Post by: wazup on March 04, 2012, 03:16:07 AM
Even if i were able to make videos about horrible execution times or slippages or disconnects you wouldn't see it as fraud practices.

That's why i don't rely on your acceptance but on ASIC's one.
They are independent as opposed to you or others here in the forum.
And it's their job to make a neutral deep investigation to shut down these illegal practices.

I'm just here to warn that this company trades against you and do everything to take your money.
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on March 04, 2012, 04:01:06 AM
I'm just here to warn that this company trades against you and do everything to take your money.

I'm just here to warn: there is troll among us.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 04, 2012, 04:22:41 AM
I'm just here to warn that this company trades against you and do everything to take your money.

I'm just here to warn: there is troll among us.
Yeah it's not hard to see who you are talking about there. Strange thing is I think he might really have the deluded view that all brokers are out to screw him. It's either that or he works for one of their lesser competitors. Either way we should all probably just ignore him now that we see what his real motives are.
Title: Re: Pepperstone Razor ECN Account
Post by: kerind on March 04, 2012, 04:28:27 AM
I'm just here to warn that this company trades against you and do everything to take your money.

I'm just here to warn: there is troll among us.
Yeah it's not hard to see who you are talking about there. Strange thing is I think he might really have the deluded view that all brokers are out to screw him. It's either that or he works for one of their lesser competitors. Either way we should all probably just ignore him now that we see what his real motives are.

I can't say that I have had any problems with Pepperstone apart from growing pains. Their service, from my own experience, has been great.
Title: Re: Pepperstone Razor ECN Account
Post by: jshear on March 04, 2012, 04:30:01 AM
I have an account with Pepperstone. I never had issues with trading, deposits and withdrawals.  Yes some disconnects but this never caused any losses for me.  They are not scammers. 


Jeff :)
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on March 04, 2012, 10:22:51 AM
The new server is ready!
Anyone knows if Razor demo accounts also must change server?

Dear Client,
Following our previous email regarding the Multiple Core Infrastructure Updates, Pepperstone is please to announce that the upgrades have been successfully completed.
All servers are now back online. You may now proceed to login to your accounts
Title: Re: Pepperstone Razor ECN Account
Post by: kerind on March 04, 2012, 10:25:44 AM
We are back online. It will be interesting to see what improvements the new server will make.

Good trading for the coming week everyone. :)
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on March 04, 2012, 12:04:29 PM
Are we seriously accusing a broker of being a scammer because of a background photo on a website? I am confused here... isn't trading about ... 'trading'? I'm all for websites not showing false information but it's just a generic picture of a trading floor, and not claimed to be a Pepperstone trading floor photo. They probably purchased it from a photo stock company. They would have changed the flag to an Austrialian one because, wait for it.... they are an Australian broker and wanted the image to reflect that. Also the fact that they don't accept US clients probably goes some way to explaining that. You can bet they have an office which broadly resembles the photo anyway, allbeit with updated technology perhaps - i'd love to get over to Australia one day and if i do i'll try and talk a photo out of them so we can be nosy and see what a broker office really looks like ;), i think you'll find it's not that much different.

To those shouting "Scammer" and the like, i really do need to see some PROOF of this. Negative accusations which are untrue are libellous. To stand any chance of having your comments heard, and allowing them to remain untouched here on the forum, any highly negative accusations against a company MUST be backed up with EVIDENCE. The only evidence i'm seeing here is the fact that a background was photoshopped on the Pepperstone website, and i'm having great difficulty linking this to them being a 'scam'.

Don't get me wrong here, i was amongst the first to jump ship with my public account to another broker when things started going pear-shaped with Pepperstone's price feed/freezing issues, but we have to be fair here. This means dealing in facts, something i'm finding thin on the ground here and makes me rather embarrassed to be seeing on this forum.

I do believe Pepperstone has issues, that is obvious to me, and their platform freezing issues have lingered. This is proven by my own experience with my old account which i still maintain alongside my new account at another broker. It can also be seen via screenshots and reports of many members here, along with instances where Pepperstone have had to pay out compensation to traders as a result. But we also see a broker who has no issues paying anyone a withdrawal in a timely manner (i got one myself just a couple of days ago actually, it was processed within 12 hours i believe), is responsive to support issues, knows and admits they have a problem and that they are working on it, and compensates people where issues affect a trade outcome. I'm struggling to see how this makes them a scam and haven't seen proof otherwise?

Please provide proof because i'm very interested in seeing it! - if i can see irrefutable proof of them being a scammer i would even add them to our forum blacklist for all to see.  I'm all for freedom of speech on the forum but when libellous comments are coming thick and fast i cannot allow it to go unabated, so this is my firm but friendly request to please back up what is said with proof, the consequence of not doing so may mean i have to remove posts - which i HATE doing because i find it important to get all sides of an argument out there and let people see everything at stake.

Hope this is clear..
Title: Re: Pepperstone Razor ECN Account
Post by: ninjaturtle on March 04, 2012, 01:49:12 PM
the new pepperstone razor server which shows up as US data centre 01 is on
us-live03a.mt4tradeserver.com.
IP address 209.81.91.38.

i get 1.280 ms,  1.337 ms and 1.428 ms ping times from the CNS NY looking glass.
Title: Re: Pepperstone Razor ECN Account
Post by: maestro007 on March 04, 2012, 02:57:40 PM
the new pepperstone razor server which shows up as US data centre 01 is on
us-live03a.mt4tradeserver.com.
IP address 209.81.91.38.

i get 1.280 ms,  1.337 ms and 1.428 ms ping times from the CNS NY looking glass.

What was you getting before?
Title: Re: Pepperstone Razor ECN Account
Post by: BarrySDCA on March 04, 2012, 03:14:58 PM
since Pepperstone got to NYC, latency from CNS NYC has always been<2 ms, closer to 1.5ms.

Pepperstone is one of our  bundling brokers who sponsor a CNS VPS for their traders.  They are going to be going 'on net' with us very soon.  We have been building out a private direct x-connect network in NYC/NJ area and bringing most all of those datacenters 'on net' - i.e. directly connected to our network.  Which means any broker in those datacenters can x-connect to our POP and become 'on net'.  Latency will soon drop closer to .5ms or so.

stay tuned...good stuff coming up soon

Title: Re: Pepperstone Razor ECN Account
Post by: Jake on March 04, 2012, 04:27:03 PM
I agree with Donna.  There has been a lot of heat, but no evidence that the source of the fire is Pepperstone.  I assume that if a complaint has been made to the ASIC, then that complaint had evidence attached to it.  It would be excellent if that evidence could be detailed on this forum. I have stayed with Pepperstone Razor as I have identified their issues as technology problems that they have been working to fix, rather than corruption.  IF I am wrong, then I would prefer of course to move brokers, but if I am correct then I would prefer to stay and see if their latest endeavours provide the fix that is required.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 04, 2012, 06:01:31 PM
since Pepperstone got to NYC, latency from CNS NYC has always been<2 ms, closer to 1.5ms.

Pepperstone is one of our  bundling brokers who sponsor a CNS VPS for their traders.  They are going to be going 'on net' with us very soon.  We have been building out a private direct x-connect network in NYC/NJ area and bringing most all of those datacenters 'on net' - i.e. directly connected to our network.  Which means any broker in those datacenters can x-connect to our POP and become 'on net'.  Latency will soon drop closer to .5ms or so.

stay tuned...good stuff coming up soon
New server is on line.
Lets see how it go work.
In another note, i hoppe good things come Barry because we are tired of many Pepper promises not materialized, like the big issue of frizing quotes not solved until today (with big smell of use of criminal plug-in).
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on March 04, 2012, 06:38:31 PM
I am worried.

I had 3 opened trades on pepperstone razor that does not exisit on the new server.

I opened a support case hours ago and they still didn't reply and the 24h live chat is not there too.

Anyone with the same problem?


I was wrong, I closed all manually :P
Title: Re: Pepperstone Razor ECN Account
Post by: daffi on March 04, 2012, 07:11:22 PM
Wow, that's bad. Definitely let us know how this turns out, fmonera.
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on March 04, 2012, 07:25:59 PM
Wow, that's bad. Definitely let us know how this turns out, fmonera.

Sorry, I am wrong. I decided to close them before market closing. I was paranoid about the update :P
Title: Re: Pepperstone Razor ECN Account
Post by: BarrySDCA on March 04, 2012, 08:27:50 PM
New server is on line.
Lets see how it go work.
In another note, i hoppe good things come Barry because we are tired of many Pepper promises not materialized, like the big issue of frizing quotes not solved until today (with big smell of use of criminal plug-in).
I have a very difficult time believing Pepperstone is utilizing any "criminal plug-ins".  In my interaction with them, I have nothing to suggest they are anything but honest.  And many of you already know how I am not afraid to declare foul when I find one. 

IMHO:  Technical issues at Pepperstone are likely due to rapid growth.

My .02, your change may vary.

Title: Re: Pepperstone Razor ECN Account
Post by: daffi on March 04, 2012, 08:39:20 PM
And if they used "criminal plugin", I think they would use it in a way smarter way.
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on March 04, 2012, 10:02:50 PM
for some reason I can't connect at all to my account. I get an invalid account error. Now I'm worried....because I have trades open over the weekend and the market is now open
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on March 04, 2012, 10:08:10 PM
for some reason I can't connect at all to my account. I get an invalid account error. Now I'm worried....because I have trades open over the weekend and the market is now open

I changed the server to razor.pepperstone.com and everything went fien.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 04, 2012, 10:13:08 PM
for some reason I can't connect at all to my account. I get an invalid account error. Now I'm worried....because I have trades open over the weekend and the market is now open
Have you followed these instructions from Pepperstone?

https://pepperstone.com/email/email-marketing/razor-server-split/new-razor-server.html

My razor account is currently logged in fine on the new server, but they haven't opened yet, no new prices since Sunday so far
Title: Re: Pepperstone Razor ECN Account
Post by: hollandjan on March 04, 2012, 10:14:43 PM
Yeah, i think there is a problem, normally they are already open at this time...
Title: Re: Pepperstone Razor ECN Account
Post by: Tradenow on March 04, 2012, 10:15:13 PM
same issue here....logged in but no new prices yet...hmmmm ???
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on March 04, 2012, 10:23:17 PM
for some reason I can't connect at all to my account. I get an invalid account error. Now I'm worried....because I have trades open over the weekend and the market is now open
Have you followed these instructions from Pepperstone?

https://pepperstone.com/email/email-marketing/razor-server-split/new-razor-server.html

My razor account is currently logged in fine on the new server, but they haven't opened yet, no new prices since Sunday so far

Looks like the email went into spam. Thanks.

Not what do we do about myfxbook. It's not like we can change the server on an account any time we want.......
Title: Re: Pepperstone Razor ECN Account
Post by: e1vis on March 04, 2012, 10:25:30 PM
for some reason I can't connect at all to my account. I get an invalid account error. Now I'm worried....because I have trades open over the weekend and the market is now open
Have you followed these instructions from Pepperstone?

https://pepperstone.com/email/email-marketing/razor-server-split/new-razor-server.html

My razor account is currently logged in fine on the new server, but they haven't opened yet, no new prices since Sunday so far

Looks like the email went into spam. Thanks.

Not what do we do about myfxbook. It's not like we can change the server on an account any time we want.......

I don't think you'll need to do anything - it's just a different server, like US1, Singapore1 etc - shouldn't affect anything
Title: Re: Pepperstone Razor ECN Account
Post by: 7trader7 on March 04, 2012, 10:25:56 PM
Still no new prices, also not on razor demo.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 04, 2012, 10:32:56 PM
No quotes.
Pepper started with wrong foot.
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on March 04, 2012, 10:33:20 PM
I signed in successfully with "razor.pepperstone.com" for my live razor account but the prices are still not updating at 10:30P.M.

I have a question for other Pepperstone Razor users, when you sign into server "razor.pepperstone.com

then click "sign in" again and has the server reverted to "Pepperstone-US03-Live"?
Title: Re: Pepperstone Razor ECN Account
Post by: cybman on March 04, 2012, 10:35:03 PM
c:\2>ping razor.pepperstone.com

Pinging razor.pepperstone.com [209.81.91.38] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

you sure that this is the new server? i cant ping it
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 04, 2012, 10:42:51 PM
Now quotes are runing.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 04, 2012, 10:43:48 PM
I signed in successfully with "razor.pepperstone.com" for my live razor account but the prices are still not updating at 10:30P.M.

I have a question for other Pepperstone Razor users, when you sign into server "razor.pepperstone.com

then click "sign in" again and has the server reverted to "Pepperstone-US03-Live"?
Thats ok.
Title: Re: Pepperstone Razor ECN Account
Post by: ninjaturtle on March 04, 2012, 11:00:51 PM
I signed in successfully with "razor.pepperstone.com" for my live razor account but the prices are still not updating at 10:30P.M.

I have a question for other Pepperstone Razor users, when you sign into server "razor.pepperstone.com

then click "sign in" again and has the server reverted to "Pepperstone-US03-Live"?
Thats ok.

yeah, funny it reverts back to "Pepperstone-US03-Live"
Title: Re: Pepperstone Razor ECN Account
Post by: ushisama on March 04, 2012, 11:04:43 PM
Same to me but should be OK if you type netstat -n in cmd and see
209.81.91.38:443
as TCP connection.  For some reasons, they block ICMP packets.


c:\2>ping razor.pepperstone.com

Pinging razor.pepperstone.com [209.81.91.38] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

you sure that this is the new server? i cant ping it
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on March 04, 2012, 11:16:45 PM
Same to me but should be OK if you type netstat -n in cmd and see
209.81.91.38:443
as TCP connection.  For some reasons, they block ICMP packets.


c:\2>ping razor.pepperstone.com

Pinging razor.pepperstone.com [209.81.91.38] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

you sure that this is the new server? i cant ping it

their ping in probably so bad they have to hide it by blocking icmp packets. Really nice....
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 04, 2012, 11:19:56 PM
They say they are with a integral issue and because of that quotes have not started at 22:00 GMT.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 04, 2012, 11:42:18 PM
It appear trades are more faster.
Lets wait and see.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 05, 2012, 12:30:59 AM
well if changes are serious we have broker.
Title: Re: Pepperstone Razor ECN Account
Post by: lostduck on March 05, 2012, 01:05:22 AM
Can anyone login into the webtrader app? It seems like i can't on both the live and live02 servers. I have tried typing and copying and pasting username and password but on both but still comes up with wrong login.
Title: Re: Pepperstone Razor ECN Account
Post by: nzsolt85 on March 05, 2012, 08:10:58 AM
im coming with a question of the day.... i did tryed to acces my pepperst.account today, but i have some strange error in front of me. On my laptop, i did tried to reistall as well the mt4 client, but my mt4terminal its just not responding. so the only thing that i can do its to restart..

I can acces the pepperst.from my iphone, without any question, but my issue its on the trading desk. So any recomandations? the alpari, dukas its running like a charm, but this mt4 its just frozen..

Gl with the trades! 8)
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on March 05, 2012, 08:18:18 AM
im coming with a question of the day.... i did tryed to acces my pepperst.account today, but i have some strange error in front of me. On my laptop, i did tried to reistall as well the mt4 client, but my mt4terminal its just not responding. so the only thing that i can do its to restart..

I can acces the pepperst.from my iphone, without any question, but my issue its on the trading desk. So any recomandations? the alpari, dukas its running like a charm, but this mt4 its just frozen..

Gl with the trades! 8)

Just change server to razor.pepperstone.com
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on March 05, 2012, 08:49:05 AM
At the risk of looking like the idiot I am I would like my apologies to muzzamcc for say he/she is not a real trader.  After reviewing the situation I realise I was wrong.

Sorry Flash
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 05, 2012, 08:55:11 AM
At the risk of looking like the idiot I am I would like my apologies to muzzamcc for say he/she is not a real trader.  After reviewing the situation I realise I was wrong.

Sorry Flash

Thank you Flash,
Sorry I had a go at you as well. Thanks for the apology
cheers,
muzza
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on March 05, 2012, 09:06:10 AM
Guys it’s really funny. Who is anxious trader he/she or not?
Title: Re: Pepperstone Razor ECN Account
Post by: doogy on March 05, 2012, 12:26:35 PM
Execution time : old server VS new server Peppestone Razor

Old server

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fuppix.com%2Ff-f_Pepperstone_184f54b041000f691b.jpg&hash=237aaa56baeffdd3a4f00f0ca291772c) (http://uppix.com/)

New server

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fuppix.com%2Ff-Sans_titre_14f54b052000f691c.jpg&hash=abed30c1937fe1d0c9adacceb94cf203) (http://uppix.com/)
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 05, 2012, 12:30:55 PM
Hi Doogy,

From where were these tests done? A New York VPS, or somewhere else?
Title: Re: Pepperstone Razor ECN Account
Post by: ninjaturtle on March 05, 2012, 03:42:02 PM
Execution time : old server VS new server Peppestone Razor

your exec times could be better...i get much faster speed
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on March 05, 2012, 04:51:09 PM
Cant get Myfxbook working after the new razor server change. Someone got a solution?
Title: Re: Pepperstone Razor ECN Account
Post by: doogy on March 05, 2012, 05:44:01 PM
Hi Doogy,

From where were these tests done? A New York VPS, or somewhere else?
I tested from my VPS Ikoula (France)
This is a test execution order, not latency between the server and vps.

@ninjaturtle
wonderful results ! vps ?
Title: Re: Pepperstone Razor ECN Account
Post by: ninjaturtle on March 05, 2012, 07:44:26 PM
Hi Doogy,

From where were these tests done? A New York VPS, or somewhere else?
I tested from my VPS Ikoula (France)
This is a test execution order, not latency between the server and vps.

@ninjaturtle
wonderful results ! vps ?

yeah...CNS NY
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on March 05, 2012, 08:36:34 PM
now what do we do about myfxbook? It's no longer updating any razor account, and we can't change servers there
Title: Re: Pepperstone Razor ECN Account
Post by: donnaforex on March 05, 2012, 08:57:42 PM
I guess we have to wait til myfxbook decide to upgrade their site to accept the new server. Considering that there is quite a volume of pepperstone users i can't imagine it would take them too long since they must be being bugged non-stop on their support email. Fire a support request off to myfxbook if you like though, one extra won't hurt and will show them how popular this server addition will be :).
Title: Re: Pepperstone Razor ECN Account
Post by: doogy on March 06, 2012, 11:52:17 AM
"Hello doogy.

I've added the new servers.

Thanks,
Ethan,
Myfxbook support."
Title: Pepperstone Razor ECN Account
Post by: e1vis on March 06, 2012, 01:46:52 PM
Strange... My myfxbook account has been updating normally since the server change without me changing anything.
Title: Re: Pepperstone Razor ECN Account
Post by: Mr Hector on March 06, 2012, 01:48:00 PM
Same here.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on March 06, 2012, 03:04:52 PM
Because myfxbook has updated the servers for pepperstone users.  Go to portfolio>add account and then click on edit beside your pepperstone account and make note of the server name.  It has likely been changed by Myfxbook staff.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on March 07, 2012, 10:57:06 AM
Hi all, anyone having a problem with the pepperstone charts for eur/usd m15 and H1 appearing blank but with the price line still going? Even restarting mt4 doesn't seem to work for these timeframes.

Try right-clicking on the chart and then clicking 'Refresh'.

P.
Title: Re: Pepperstone Razor ECN Account
Post by: lostduck on March 07, 2012, 11:00:09 AM
Thanks P, didn't think about that but I managed to bring it back on by dragging on the chart. Both dissappeared into the left window without refreshing eventhough the auto refresh thing was turned on (green arrow).
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on March 12, 2012, 01:50:33 AM
Hi Guys,

Has Pepperstone upgraded MT4 trading platform improved much with less or no freezing and no connection problems???

GL to all!
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on March 12, 2012, 02:17:25 AM
Hi Guys,

Has Pepperstone upgraded MT4 trading platform improved much with less or no freezing and no connection problems???

GL to all!
From all reports it is much better now, I have not noticed any problems since last weekend. Check out the forex factory Pepperstone thread if you like, people seem happy with the change.
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on March 12, 2012, 03:48:57 AM
Thank you muzzamcc for your info.
This means I will refund my trading account with Pepperstone, but better with smaller funds to be on the safe side. ;)

Best regards

Title: Re: Pepperstone Razor ECN Account
Post by: kaltrax on March 12, 2012, 10:45:23 AM
Attention to all Aslan customers¡¡

I was received a very interesting notice from Aslan

So please take a looks , look very interesting  :)

Quote
BeeksFX are delighted to announce the offering of a cross connected VPS to Pepperstone in the NY4 Equinex Data Centre, this means your VPS is directly connected to the broker, the trades are generated on the VPS and travel solely through a direct fibre connection to the Pepperstone servers

Good Trading.

Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on March 12, 2012, 03:51:13 PM
Yes kaltrax, I too received the same e-mail message.
I wrote back with a "congratulatory" message to Gavin and have reactivated my trading account with a small deposit to try out the connection.

If all works out well, I will add more funds into my account to eventually top it up to around usd20k which is a decent trading account, and the extend of my faith & trust in Pepperstone as my broker.


P/S Darn, I don't know why, but I sure like & trust Pepperstone even though I have been losing money all these while with them....not their fault at all, but due to my impatience and...ehhh...greed! ;D
Title: Re: Pepperstone Razor ECN Account
Post by: RobotronFX on March 27, 2012, 05:59:02 AM
How is Pepper doing so far? I might want to add them as a third broker if they fixed their problems.
Title: Re: Pepperstone Razor ECN Account
Post by: Humble Trader's Fx on March 27, 2012, 08:42:46 PM
Beware of Pepperstone gimmicks: For example, they will accept funding to their accounts via B2B, but the reverse is not true. They use the gimmick "AML policy" or money laundering excuse to refuse honoring sending funds back to other Broker's which they have agreements... they want their cake and eat it too.

Be careful,

Regards,
iliosellas
Title: Re: Pepperstone Razor ECN Account
Post by: RobotronFX on March 28, 2012, 04:07:38 AM
What is the cheapest way of getting money to Pepper then?
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on March 28, 2012, 05:29:21 AM
What is the cheapest way of getting money to Pepper then?

Local deposit.  Its explained on site.   But basically you deposit into a local bank via global BV which is the intermediary then gets transferred to Pepper.  No wire fees.
Title: Re: Pepperstone Razor ECN Account
Post by: ushisama on March 29, 2012, 01:28:24 AM
ninjaturtle,

Thanks for sharing.  Is this Razor or Standard?

Does anybody know the difference of Razor and Standard server in execution/modification speed?

Thanks

Execution time : old server VS new server Peppestone Razor

your exec times could be better...i get much faster speed
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on March 29, 2012, 01:54:38 PM
ninjaturtle,

Thanks for sharing.  Is this Razor or Standard?

Does anybody know the difference of Razor and Standard server in execution/modification speed?

Thanks

Execution time : old server VS new server Peppestone Razor

your exec times could be better...i get much faster speed
I have tested Razor vs Standard from home and they are virtually identical. But if you are wondering about HF trading, it still slows down, way down when MDP trades.
Title: Pepperstone Razor ECN Account
Post by: ushisama on March 29, 2012, 02:36:32 PM
Thanks bearnakedbull

Razor is fast enough when MDP trades although it hasn't demonstrated good result.

ninjaturtle,

Thanks for sharing.  Is this Razor or Standard?

Does anybody know the difference of Razor and Standard server in execution/modification speed?

Thanks

Execution time : old server VS new server Peppestone Razor

your exec times could be better...i get much faster speed
I have tested Razor vs Standard from home and they are virtually identical. But if you are wondering about HF trading, it still slows down, way down when MDP trades.
Title: Re: Pepperstone Razor ECN Account
Post by: kaltrax on March 29, 2012, 03:13:30 PM
For HTF is very difficult his stop levels are 20 (2 pips) from market price.  For scalpers is not good IMO.

Good Trading
Title: Re: Pepperstone Razor ECN Account
Post by: cybman on March 29, 2012, 10:46:09 PM
one disconnection today ? at 22pmGMT with STD server
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on March 30, 2012, 02:52:48 AM
Beware of Pepperstone gimmicks: For example, they will accept funding to their accounts via B2B, but the reverse is not true. They use the gimmick "AML policy" or money laundering excuse to refuse honoring sending funds back to other Broker's which they have agreements... they want their cake and eat it too.

Be careful,

Regards,
iliosellas

None of these are gimmicks and you shouldn't be slandering a broker like this.

Anti-money laundering laws are rather explicit and do restrict a number of brokers in a number of different jurisdictions in regard to how they can wire money around.  It doesn't take a lot to fly directly into the radar of government investigators.  I myself, a humble retail trader, was told that my transfers to Australia looked on their face like an attempt at money laundering.  I was able to explain clearly and quickly as to what was going on so it didn't go any further but my point is that the government looks out for this kind of stuff in many countries and it's not just a flippant excuse on the part of a broker when they tell you they are constrained by these regulations.
Title: Re: Pepperstone Razor ECN Account
Post by: RobotronFX on March 31, 2012, 02:46:39 AM
In Canada you must not transfer 10K or larger at a time or the bank makes you fill out a form and tells the government.

Do it in small chunks if you don't want hassle.

I am in Vancouver and no bank hassles me when I do it in small chunks.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on March 31, 2012, 04:16:18 AM
I got hassled, albeit on an informal basis but don't think they aren't looking for people trying to fly under the radar.
Title: Re: Pepperstone Razor ECN Account
Post by: 2cb3d on April 01, 2012, 01:25:18 PM
ninjaturtle,

Thanks for sharing.  Is this Razor or Standard?

Does anybody know the difference of Razor and Standard server in execution/modification speed?

Thanks

Execution time : old server VS new server Peppestone Razor

your exec times could be better...i get much faster speed
I have tested Razor vs Standard from home and they are virtually identical. But if you are wondering about HF trading, it still slows down, way down when MDP trades.

I was also interested in the new Razor server.  I haven't noticed any change. A disconnect happens on both servers. 
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on April 03, 2012, 10:38:00 AM
The platform is supposed to open Sunday night at 10PM GMT but is often late to get started.

This Sunday night it was 10:45 P.M before they put the 50p in the meter so was getting the "off quote" message when trying to open positions.
Title: Re: Pepperstone Razor ECN Account
Post by: maestro007 on April 03, 2012, 03:23:15 PM
Saw the same thing Norman this weekend.

I was meant to raise a ticket as a lot of markets received no ticks for a long period after opening.  Seemed like Pepperstone didn't like the GAPS that opened.

I liked the gaps and wanted them to hurry up and start trading so that I could book my profit.  :)
Title: Re: Pepperstone Razor ECN Account
Post by: NormanBus on April 04, 2012, 06:42:41 AM
Yes there were some huge gaps this weekend.

Do you think it was deliberate on the part of Pepperstone to delay opening time by 45 minutes?

Lol, editing to add that the connection to Pepperstone was lost on my laptop and PC, all my other broker platforms were working fine.

When the connection came back 5 positions were closed out in front of my eyes. I am nowhere near my margin limit.
A £2500 account and I am using £63 margin. The positions that were close were 0.01 lots so there is no reason why they should close them.

Why on earth would those positions be closed out when they were coming back in my favour.

I am not using an EA.
 
I definitley did not close them, they all closed automatically at exactly the same time 09:35 Pepperstone server time, 07:35 GMT.
Before the loss of connection I was trying to set an order on Aud/Usd so I did not even have the Gbp/Usd order box open.
 
I would like the trades that I did not close put back to how they were.
26736964  0.01 Lots
26731797  0.01 lots
26731672  0.01 Lots
24369446  0.03 Lots
24367107  0.02 Lots

I have emailed Pepperstone support.
Guys do you have any tips on how to handle this?

Is there a Pepperstone representative on here?
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on April 11, 2012, 08:05:48 AM
Yes there were some huge gaps this weekend.

Do you think it was deliberate on the part of Pepperstone to delay opening time by 45 minutes?

Lol, editing to add that the connection to Pepperstone was lost on my laptop and PC, all my other broker platforms were working fine.

When the connection came back 5 positions were closed out in front of my eyes. I am nowhere near my margin limit.
A £2500 account and I am using £63 margin. The positions that were close were 0.01 lots so there is no reason why they should close them.

Why on earth would those positions be closed out when they were coming back in my favour.

I am not using an EA.
 
I definitley did not close them, they all closed automatically at exactly the same time 09:35 Pepperstone server time, 07:35 GMT.
Before the loss of connection I was trying to set an order on Aud/Usd so I did not even have the Gbp/Usd order box open.
 
I would like the trades that I did not close put back to how they were.
26736964  0.01 Lots
26731797  0.01 lots
26731672  0.01 Lots
24369446  0.03 Lots
24367107  0.02 Lots

I have emailed Pepperstone support.
Guys do you have any tips on how to handle this?

Is there a Pepperstone representative on here?


In as much as I admire the perseverance of Pepperstone users, there comes a point where perseverance runs dry and patience runs out.

I was a long time Pepperstone fan and followed their move to the long awaited NY server that was supposed to solve all the problems......NOT!

I persevered for another month, hoping the issues with the new NY server would be resolved but all in vain. From what I read there has been an improvement recently but going by the posts in this thread, it seems problems still exist.

Pepperstone are a White Label for another reputable broker who certainly doesn't encounter the problems Pepperstone has.

Why not cut out the middle man guys and go straight to the source?

There is a great offer available for the 'source' broker in the same category this thread is in.

Why not seek it out, save yourselves the headaches, and save some $$$$ on commissions at the same time?
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on April 11, 2012, 02:36:28 PM
Pepperstone are a White Label for another reputable broker who certainly doesn't encounter the problems Pepperstone has.

*sigh* proof please.  This keeps coming up but no one can prove it and Pepper denies it flatly.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on April 11, 2012, 03:37:06 PM
Actually, I shouldn't say they flat out deny it 'cause I haven't asked them recently but even if it is true (let's assume it is) why does that matter or even make the source better?  I've noticed that these assertions seem to be originating mainly from competing brokers before being spread around and even recently got a call from some one marketing to me who, when they heard me tell them I trade with Pepperstone, launched into a pitch about how they're an IB to Axi and how they could prove it to me.

Name me a major broker that hasn't started out as an IB and isn't a bank...actually even Dukascopy white labelled I think and they're a bank aren't they?

Pepperstone has grown by leaps and bounds because they are providing excellent customer service; something lost on a lot of managers out there.  This has been to the detriment of their competition which has noticeably started to target them in regard to customer acquisition.
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on April 11, 2012, 04:10:17 PM
About the white label thingy. You should have a read here:
http://www.forexfactory.com/showthread.php?p=5532470#post5532470 #459

Enough of this crap already...

Cheers!
Title: Re: Pepperstone Razor ECN Account
Post by: cybman on April 11, 2012, 10:01:04 PM
im having in this moment many disconnects :(
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on April 12, 2012, 05:32:06 AM
About the white label thingy. You should have a read here:
http://www.forexfactory.com/showthread.php?p=5532470#post5532470 #459

Enough of this crap already...

Cheers!

That guy nailed it.
Title: Re: Pepperstone Razor ECN Account
Post by: Jake on April 12, 2012, 05:59:33 AM
Yes, thanks for posting that, Ramy.  Very well written and clear.
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on April 13, 2012, 11:14:34 AM
I have good and bad experiences with a couple of brokers. FXCC being the absolute worst and Pepperstone the best so far.
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on April 15, 2012, 07:31:53 PM
Just reinstalled my live Razor account MT4 application.
After new install it cant load any charts and I cant see my balance and so on, is it because markets is closed?

My demo is showing account balance and also no problems getting bars when opening a chart.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on April 15, 2012, 07:39:59 PM
When you re-installed, did you type "live.pepperstone.com" into the server field to login or "razor.pepperstone.com" ?

For razor accounts, it should be "razor.pepperstone.com"
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on April 15, 2012, 10:34:41 PM
When you re-installed, did you type "live.pepperstone.com" into the server field to login or "razor.pepperstone.com" ?

For razor accounts, it should be "razor.pepperstone.com"

Thanks, it worked :)
I picked the "razor" download so I thought that the preconfigured server was the correct one.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on April 16, 2012, 12:39:49 AM
Yeah it's rather unclear.  Pepperstone really should have a page on their website explaining how to set up your account in mt4.
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on May 07, 2012, 02:13:12 PM
Hi,

Does anyone here have the Blackberry mobile app file? IT would be really appreciated.

Thks
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on May 07, 2012, 08:46:21 PM
for some reason I seem to be getting only about half the trades wallstreet does on it's official account, and I seem to be missing trades from other EAs such as bbea. I'm on pepperstone razor and I'm hoping others can confirm they are seeing this kind of behavior.

My suspicion on pepperstone is that I'm not getting the trades due to slippage. By default WS comes with a max 2 pips slippage param, and so does BBEA, and I'm wondering if this is too little sometimes for pepperstone. What do you think? Is this possible, or I am going crazy?
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on May 07, 2012, 11:24:00 PM
if you place a market order on an ecn broker the slippage parameter of the ordersend function is ignored as far as I know. So that is probably not the reason.
Title: Re: Pepperstone Razor ECN Account
Post by: jshear on May 07, 2012, 11:40:07 PM
Yes user 456 is correct. Market orders do not have slippage limits.


Jeff
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on May 09, 2012, 09:57:52 PM
then how would you explain that the trades I get are perfect time and pip match with the official account, and it's just that I don't get half of them.

I've seen broker dependence at it's worse (with EAs that have 100% unique trades on each account) but never like this.
Title: Re: Pepperstone Razor ECN Account
Post by: Kevin @ FXPIG on May 09, 2012, 11:22:16 PM
if you place a market order on an ecn broker the slippage parameter of the ordersend function is ignored as far as I know. So that is probably not the reason.

MT4, server side, depending on the bridge or API used, can be set to not execute market orders that are more than X pips from the original requested price. I am not saying this is the cause, but it IS possible.

Cheers,
Title: Re: Pepperstone Razor ECN Account
Post by: maestro007 on May 10, 2012, 08:41:16 AM
for some reason I seem to be getting only about half the trades wallstreet does on it's official account, and I seem to be missing trades from other EAs such as bbea. I'm on pepperstone razor and I'm hoping others can confirm they are seeing this kind of behavior.

My suspicion on pepperstone is that I'm not getting the trades due to slippage. By default WS comes with a max 2 pips slippage param, and so does BBEA, and I'm wondering if this is too little sometimes for pepperstone. What do you think? Is this possible, or I am going crazy?

I think it is just feed differences.  Whether Pepperstone have a less or more smoothed feed (not that I actually even know what this means), is likely accounting for the difference. 

I also noticed the same thing not only with Wallstreet but another scalping EA I use, results are generally ok, but a lot different to what the vendor gets on his broker.  Both are meant to be ECN so go figure. 

I found when running Wallstreet on FinFx demo, it would get a quite a few trades that Pepper would miss.  Also Pepperstone would always be sure to get the losing trades, only misses the little winners that will help offset against the losers.. So much so for me I checked my results yesterday and noticed EU has been a net loser for me this year..  So maybe it has something to do with the EU feed..
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on May 10, 2012, 08:40:38 PM
for some reason I seem to be getting only about half the trades wallstreet does on it's official account, and I seem to be missing trades from other EAs such as bbea. I'm on pepperstone razor and I'm hoping others can confirm they are seeing this kind of behavior.

My suspicion on pepperstone is that I'm not getting the trades due to slippage. By default WS comes with a max 2 pips slippage param, and so does BBEA, and I'm wondering if this is too little sometimes for pepperstone. What do you think? Is this possible, or I am going crazy?

I think it is just feed differences.  Whether Pepperstone have a less or more smoothed feed (not that I actually even know what this means), is likely accounting for the difference. 

I also noticed the same thing not only with Wallstreet but another scalping EA I use, results are generally ok, but a lot different to what the vendor gets on his broker.  Both are meant to be ECN so go figure. 

I found when running Wallstreet on FinFx demo, it would get a quite a few trades that Pepper would miss.  Also Pepperstone would always be sure to get the losing trades, only misses the little winners that will help offset against the losers.. So much so for me I checked my results yesterday and noticed EU has been a net loser for me this year..  So maybe it has something to do with the EU feed..

so true. Most of the loosers are there. I'm missing a lot of the winners though. I though I was just biased. Anyway, vendor account is winning, I'm barely breaking even. With all the commisions I'm at a small loss.
Title: Re: Pepperstone Razor ECN Account
Post by: Kevin @ FXPIG on May 10, 2012, 09:20:30 PM

This is clearly because of a feed difference and top of book liquidity utilization. You get all the losing trades because the price falls through or pushes up through your entry and thus runs through the book, so it will be filled 100%. When you have a spike that just touches your entry, only the top of the book is hit, and if many people are entering a the same price the liquidity will be eaten away.
Title: Re: Pepperstone Razor ECN Account
Post by: Hyperdimension on May 25, 2012, 03:55:42 PM
What are the average spreads of the Razor and Standard accounts?

Is the Razor account actually better value for money compared to Standard after accounting for rebates?
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on May 29, 2012, 02:28:14 PM
What are the average spreads of the Razor and Standard accounts?

Is the Razor account actually better value for money compared to Standard after accounting for rebates?

Its been discussed and calculated here already, but standard is tiny bit better. The difference was under 0.05pip, so they are pretty much equal.
Title: Re: Pepperstone Razor ECN Account
Post by: ilyals on May 30, 2012, 04:57:10 PM
And Pepperstone servers are down
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on May 31, 2012, 06:52:39 AM
Can someone tell me if there's any difference in the spread between the Razor demo and live account?

I'm just comapring the spread now between my Pepperstone demo and FinFx live account on AUDUSD and Pepper looks way better but I don't know if this is the same on their live account.

Thanks
Title: Re: Pepperstone Razor ECN Account
Post by: Josef on June 01, 2012, 11:50:49 AM
Can someone tell me if there's any difference in the spread between the Razor demo and live account?

I'm just comapring the spread now between my Pepperstone demo and FinFx live account on AUDUSD and Pepper looks way better but I don't know if this is the same on their live account.

Thanks

Here are the real values for Peppersone AUDUSD spread:

Standard - http://www.myfxbook.com/forex-broker-spreads/pepperstone-standard-AUDUSD-real-spread/904,11

Razor - http://www.myfxbook.com/forex-broker-spreads/pepperstone-razor-AUDUSD-real-spread/1127,11

Regards,
Josef
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on June 01, 2012, 12:24:04 PM
Can someone tell me if there's any difference in the spread between the Razor demo and live account?

I'm just comapring the spread now between my Pepperstone demo and FinFx live account on AUDUSD and Pepper looks way better but I don't know if this is the same on their live account.

Thanks

Here are the real values for Peppersone AUDUSD spread:

Standard - http://www.myfxbook.com/forex-broker-spreads/pepperstone-standard-AUDUSD-real-spread/904,11

Razor - http://www.myfxbook.com/forex-broker-spreads/pepperstone-razor-AUDUSD-real-spread/1127,11

Regards,
Josef

Thank you. Rep's given.

It seems the spread on FinFx ECN account is closer to Pepperstone standard account's spread than to Razor's. And the commission is the same. So it's out of question which one suits better to me.

Thanks again.
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on June 13, 2012, 10:39:48 AM
Yes. Pepper spread is in fact better. I have compared them in live too.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on June 13, 2012, 11:08:32 AM
Yes. Pepper spread is in fact better. I have compared them in live too.

Yes, I also compared their spreads and accounts to other brokers, but I'm still a bit concerned.

Pepperstone looks Too good to be true.

- Their spread is so tight, it's almost impossible on small accounts

- They offer ECN style, commssion based account from $200 and with 0.01 minimum lot size.

Most of the other brokers offer small accounts with larger spread and offer "ECN" account only with 0.1 minmimum lot size and larger capital, such as $1K-$10K.

How Pepperstone can do that what none of the other brokers can?

Is there something wrong with the execution, or something else?

Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 13, 2012, 12:53:06 PM
Is there something wrong with the execution, or something else?
Nothing wrong that i can tell. Fast execution, great customer service and spreads. Maybe they are not as greedy as other brokers are ...  :)

Let's hope it stays that way.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on June 18, 2012, 08:08:32 PM
Is there something wrong with the execution, or something else?
Nothing wrong that i can tell. Fast execution, great customer service and spreads. Maybe they are not as greedy as other brokers are ...  :)

Let's hope it stays that way.

I've read that some of the EAs miss some trades at Pepperstone, while at other brokers don't. For example FGB. What is the reason of that?
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 18, 2012, 09:20:52 PM
I've read that some of the EAs miss some trades at Pepperstone, while at other brokers don't. For example FGB. What is the reason of that?
Haven't experienced that with my EAs. and I have accounts with EAs at other brokers. They all have been working fine for me.  I did, and still do experience some issues with MT4 build 419 and up, regarding it not saving some of its settings, EAs included (win7 x64). The same applies to my other accounts elsewhere. If my memory serves me correctly, I did hear of some EAs, after update 419, that where having some issues. ( Closing trades without reason, or something similar). They were probably due to the platform update , or maybe due to different price feeds from different brokers. Just guessing here... So I can not give you a definite answer.  (Did these occur before their server upgrade?) Haven't heard of anything recently about this.

I do know that as we speak, I am completely satisfied with Pepperstone. I will be the first to say something if I find anything wrong with them. Trust me on that.

Hope this helps.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on June 20, 2012, 11:34:13 AM
I've read that some of the EAs miss some trades at Pepperstone, while at other brokers don't. For example FGB. What is the reason of that?
Haven't experienced that with my EAs. and I have accounts with EAs at other brokers. They all have been working fine for me.  I did, and still do experience some issues with MT4 build 419 and up, regarding it not saving some of its settings, EAs included (win7 x64). The same applies to my other accounts elsewhere. If my memory serves me correctly, I did hear of some EAs, after update 419, that where having some issues. ( Closing trades without reason, or something similar). They were probably due to the platform update , or maybe due to different price feeds from different brokers. Just guessing here... So I can not give you a definite answer.  (Did these occur before their server upgrade?) Haven't heard of anything recently about this.

I do know that as we speak, I am completely satisfied with Pepperstone. I will be the first to say something if I find anything wrong with them. Trust me on that.

Hope this helps.

Thank you.

I've read about this issue mostly at Growth Bot post, and it took my attention because FGB is a broker dependent EA, as far as I know.

Now I'm reading about slippage issues also regarding Pepperstone.

I'm hesitating what to do because they have much better spread on AUDUSD and one of my EAs trades that pair, but if they have other issues I rather pay the higher spread at my present broker than risk its perfomance.

My other account is at Thinkforex what I would like to replace but I use FGB there and if this EA doesn't work as fine at Pepperstone as at Thinkforex it doesn't worth to switch.
Title: Re: Pepperstone Razor ECN Account
Post by: Hyperdimension on June 22, 2012, 04:36:40 AM
Pepperstone claim that their Ask-Bid spreads in their Razor account type are as low as 0.1 pips:

(https://pepperstone.com/img/razor/account-open-razor-b.png)

However the spread never gets below 0.2 pips: Pepperstone Razor EURUSD Real Spread (http://www.myfxbook.com/forex-broker-spreads/pepperstone-razor-EURUSD-real-spread/1127,1)
You can zoom out to see the minimum spread (green line) over a longer time period.

It is obvious that the absolute minimum spread has been set at 0.2 pips, even though in a real ECN environment spreads can get to 0 or even negative. So are Pepperstone lying?

Note that the same applies to AxiTrader with their Pro account type (as I believe Pepperstone is just a white label implementation of AxiTrader).
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 22, 2012, 10:23:45 AM
Lol, here we go again. Ghez  ::) Good for you mate.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on June 26, 2012, 06:44:48 PM
I've read that some of the EAs miss some trades at Pepperstone, while at other brokers don't. For example FGB. What is the reason of that?
Haven't experienced that with my EAs. and I have accounts with EAs at other brokers. They all have been working fine for me.  I did, and still do experience some issues with MT4 build 419 and up, regarding it not saving some of its settings, EAs included (win7 x64). The same applies to my other accounts elsewhere. If my memory serves me correctly, I did hear of some EAs, after update 419, that where having some issues. ( Closing trades without reason, or something similar). They were probably due to the platform update , or maybe due to different price feeds from different brokers. Just guessing here... So I can not give you a definite answer.  (Did these occur before their server upgrade?) Haven't heard of anything recently about this.

I do know that as we speak, I am completely satisfied with Pepperstone. I will be the first to say something if I find anything wrong with them. Trust me on that.

Hope this helps.

Thank you.

I've read about this issue mostly at Growth Bot post, and it took my attention because FGB is a broker dependent EA, as far as I know.

Now I'm reading about slippage issues also regarding Pepperstone.

I'm hesitating what to do because they have much better spread on AUDUSD and one of my EAs trades that pair, but if they have other issues I rather pay the higher spread at my present broker than risk its perfomance.

My other account is at Thinkforex what I would like to replace but I use FGB there and if this EA doesn't work as fine at Pepperstone as at Thinkforex it doesn't worth to switch.

My another concern is how this broker handle traders with larger account. Does anyone have experience with it? I mean it's okay if you can play with $200 and 0.01 lots, and you don't even mind if you lose it, but what about the larger accounts? How they serve and handle traders with 5-10K deposits and larger lot sizes? Can you make money at this broker? Do they let you to make and withdraw money?
Title: Re: Pepperstone Razor ECN Account
Post by: jshear on June 26, 2012, 06:57:15 PM
I have  withdrawn 50k plus from this broker with no issues. All wires have been sent to me same day.  I have had no issues trading 20 lots per click  at Pepperstone.


Jeff
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on June 26, 2012, 07:03:34 PM
I've read that some of the EAs miss some trades at Pepperstone, while at other brokers don't. For example FGB. What is the reason of that?
Haven't experienced that with my EAs. and I have accounts with EAs at other brokers. They all have been working fine for me.  I did, and still do experience some issues with MT4 build 419 and up, regarding it not saving some of its settings, EAs included (win7 x64). The same applies to my other accounts elsewhere. If my memory serves me correctly, I did hear of some EAs, after update 419, that where having some issues. ( Closing trades without reason, or something similar). They were probably due to the platform update , or maybe due to different price feeds from different brokers. Just guessing here... So I can not give you a definite answer.  (Did these occur before their server upgrade?) Haven't heard of anything recently about this.

I do know that as we speak, I am completely satisfied with Pepperstone. I will be the first to say something if I find anything wrong with them. Trust me on that.

Hope this helps.

Thank you.

I've read about this issue mostly at Growth Bot post, and it took my attention because FGB is a broker dependent EA, as far as I know.

Now I'm reading about slippage issues also regarding Pepperstone.

I'm hesitating what to do because they have much better spread on AUDUSD and one of my EAs trades that pair, but if they have other issues I rather pay the higher spread at my present broker than risk its perfomance.

My other account is at Thinkforex what I would like to replace but I use FGB there and if this EA doesn't work as fine at Pepperstone as at Thinkforex it doesn't worth to switch.

thinkforex had major holes in their data on eu live lately.

the worst i seen in a long time, one hole was like 1.5 hours, last week thursday i think it was.

i am closing my account with them, its a complete joke for robot trading.
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 26, 2012, 08:18:05 PM
My other account is at Thinkforex what I would like to replace but I use FGB there and if this EA doesn't work as fine at Pepperstone as at Thinkforex it doesn't worth to switch.
Yeah, was not sure if you wanted an answer or if you where just thinking things threw out loud.

My reply would have been: Not sure about your wallet size, but, forums are full of good and garbage. (As you can tell from a previous post from...). The only one who can really tell you how it is, is  you. Open up a small account and give them a try. Close the account if you are not happy and post the reasons why here. Pretty sure everybody would like to know. There are some transaction fees involved. But maybe well worth it in the end.

BtW, I like that you are doing some due diligence, most people don't and then start complaining.

My another concern is how this broker handle traders with larger account. Does anyone have experience with it? I mean it's okay if you can play with $200 and 0.01 lots, and you don't even mind if you lose it, but what about the larger accounts? How they serve and handle traders with 5-10K deposits and larger lot sizes? Can you make money at this broker? Do they let you to make and withdraw money?

As for large some accounts, 5 to 10 k is not that big of an account... I have placed trades in the 30 lot sizes without any issues so far. Could not talk to you about withdrawals with them as I compound my winnings with my next trades. Which make micro-lots a nice plus on a Standard and Razor account. I Like to maximize my trading sizes...

Give them a try and see! As i said before, i am at the moment very happy with them.

Hope this helps.

P.S. Sometimes a change is good and sometimes it is not. It all depends on your requierements.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on June 27, 2012, 06:10:00 PM
My other account is at Thinkforex what I would like to replace but I use FGB there and if this EA doesn't work as fine at Pepperstone as at Thinkforex it doesn't worth to switch.
Yeah, was not sure if you wanted an answer or if you where just thinking things threw out loud.

My reply would have been: Not sure about your wallet size, but, forums are full of good and garbage. (As you can tell from a previous post from...). The only one who can really tell you how it is, is  you. Open up a small account and give them a try. Close the account if you are not happy and post the reasons why here. Pretty sure everybody would like to know. There are some transaction fees involved. But maybe well worth it in the end.

BtW, I like that you are doing some due diligence, most people don't and then start complaining.

My another concern is how this broker handle traders with larger account. Does anyone have experience with it? I mean it's okay if you can play with $200 and 0.01 lots, and you don't even mind if you lose it, but what about the larger accounts? How they serve and handle traders with 5-10K deposits and larger lot sizes? Can you make money at this broker? Do they let you to make and withdraw money?

As for large some accounts, 5 to 10 k is not that big of an account... I have placed trades in the 30 lot sizes without any issues so far. Could not talk to you about withdrawals with them as I compound my winnings with my next trades. Which make micro-lots a nice plus on a Standard and Razor account. I Like to maximize my trading sizes...

Give them a try and see! As i said before, i am at the moment very happy with them.

Hope this helps.

P.S. Sometimes a change is good and sometimes it is not. It all depends on your requierements.

I ask my questions because I would like to get answers, not just were thinking loudly. And I appreciate every answers. They help me a lot.

I know that 5-10K account is a not a big account, but comparing with the $200 which is minumum ammunt that Pepperstone accounts available with, it is definitely higher and different category.
Yes, I'm doing my research, and put together all the information I can get, before I take a decision.
Pepperstone conditions looks good, but it also looks a bit suspicious, or as I said before it looks to good to be true because all of the other brokers make different between small account traders and traders above 0.1 lot, and Pepperstone seems to attract small capital traders, and we all know that every trade below 0.1 lot can't be true STP or ECN but only MM. That's why I don't jump to aboard without thinking.

I think I'll make a try with them with a small capital as 1K and compare the performance of my EAs on their account and my existing ones.

Thnks for the answers and information to everyone.

Cheers
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 28, 2012, 04:33:49 AM
Pepperstone conditions looks good, but it also looks a bit suspicious, or as I said before it looks to good to be true because all of the other brokers make different between small account traders and traders above 0.1 lot, and Pepperstone seems to attract small capital traders, and we all know that every trade below 0.1 lot can't be true STP or ECN but only MM. That's why I don't jump to aboard without thinking.

Here is some info on micro-lots:
http://www.forexfactory.com/showthread.php?p=5516546#post5516546 #445
http://www.forexfactory.com/showthread.php?p=5427572#post5427572 #330
http://www.forexfactory.com/showthread.php?p=5516715#post5516715 #446


I think I'll make a try with them with a small capital as 1K and compare the performance of my EAs on their account and my existing ones.

Thnks for the answers and information to everyone.

Cheers

Keep us updated, your input may benefit others. thks

Happy trading!
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on June 28, 2012, 05:16:34 AM
After just over 3 months break from Peppersone due to their platform freezing and subsequent upgradings, I am happy to inform that I have re-funded and started trading my razor account with them once again.

I still very much believe Pepperstone is better than most brokers out there....and lody-lord, I did go through quite a numbers of them all purportedly good brokers.

Now I am still waiting for one more request from Pepperstone which I have suggested to their Support some 3 months time back, and that is: Make available 24 hrs & immediate funding (as like in matter of seconds like available with a lot of other brokers). Support has replied that they will "work on that".
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on June 28, 2012, 08:03:41 AM
I know that Instant funding works with webmoney
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on June 29, 2012, 12:12:14 PM
I know that Instant funding works with webmoney


Yes I know that.....BUT only from 0900hrs to 1700hrs Australian normal office hours, Monday to Friday. That's my issue with Pepperstone which I have asked to be made available 24/7 like most brokers these days.


Also, another extremely irritating issue is not being able to set pending orders closer to current price, which is (I think) currently at 10pips away from what's showing in MT4 platform.
This is especially crucial when scalp trading as it's almost damn impossible to catch the fast price movements at the desired price (or closed to it).

There are still some occasional platform freezes, but it is working much2 better than previously.

I have managed to wiped out my account AGAIN (through my own stupidity in over trading after trebling the account), but I will refund the account again as I still very prefer Pepperstone as my trusted broker.
Title: Re: Pepperstone Razor ECN Account
Post by: robl45 on June 29, 2012, 12:14:34 PM
did anyone have orderexecution problems at 11pm EST last night when the euro news hit?
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on June 29, 2012, 12:30:41 PM
I know that Instant funding works with webmoney


Yes I know that.....BUT only from 0900hrs to 1700hrs Australian normal office hours, Monday to Friday. That's my issue with Pepperstone which I have asked to be made available 24/7 like most brokers these days.


Also, another extremely irritating issue is not being able to set pending orders closer to current price, which is (I think) currently at 10pips away from what's showing in MT4 platform.
This is especially crucial when scalp trading as it's almost damn impossible to catch the fast price movements at the desired price (or closed to it).

There are still some occasional platform freezes, but it is working much2 better than previously.

I have managed to wiped out my account AGAIN (through my own stupidity in over trading after trebling the account), but I will refund the account again as I still very prefer Pepperstone as my trusted broker.
The stop level is 2 pips not 10, unless they have just changed it recently which i doubt.
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 29, 2012, 01:12:07 PM
Also, another extremely irritating issue is not being able to set pending orders closer to current price, which is (I think) currently at 10pips away from what's showing in MT4 platform.
This is especially crucial when scalp trading as it's almost damn impossible to catch the fast price movements at the desired price (or closed to it).
Agree, i use a stealth order management  script for my stop loss, take profit, buy and sell limits to open or close out some of my trades closer. A bit off slippage due to the time the script takes to respond, but livable.

The distance i s 2 pips not 10.

There are still some occasional platform freezes, but it is working much2 better than previously.
Sometimes some indicators or expert advisors take up a lot of MT4's cpu when a certain amount of data comes in, which result in freezes and disconnections. Maybe that? Not sure how you are setup.

Quote frome someone else :
(I have found it doesn't take too many indicators and charts open to partially freeze the MT4 platform, and not even during peak trading hrs.
If unsure check ram and processor usage on your task manager with your bells and whistles blazing.)

I have managed to wiped out my account AGAIN (through my own stupidity in over trading after trebling the account), but I will refund the account again as I still very prefer Pepperstone as my trusted broker.
Nice to see someone who is not blaming the broker. lol Good luck!
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on June 29, 2012, 02:39:11 PM
Only 2 pips??? ???...hummm...ok if you say so...I am constantly being confused by 5 decimal points...so, if I want to place a "long" pending order for EUR/USSD at, say, 1.26420 and the order can only be placed when current price is at 1.26436, that would be 2 pips;correct??
Below 1.26436 level, a message pops up with "Invalid S/L or T/P" and the pending order cannot be placed.


Nope, I don't use EA as I don't believe in them.

Again, nope, I don't usually blame brokers for my wipe-outs 'cause I know I have a very bad habit with over trading. I only ever took up an issue with one broker due to none crediting of positive swaps but debited the negative ones.

In today's Pepperstone account, I wiped out just over usd1,530  from initial usd599 deposited yesterday, and at my EXNESS account, I wiped-out just over usd11,100 from initial usd1,104 deposited last Friday 22-June-2012.
Well, in actual money deposit, I didn't loss that much as it's only just over usd1,703.
How can I blame my brokers when I know I became just a tiny-bitty-bit greedy and simply over traded the EUR/USD which spiked upwards against me just during/after the EU meeting???  :( .......but I did get pretty high with those brief winnings ;D

I will go back in with Pepperstone and EXNESS again next week and this time I will be more carful ;)

All the best!
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 29, 2012, 04:14:40 PM
Only 2 pips??? ???...hummm...ok if you say so...I am constantly being confused by 5 decimal points...so, if I want to place a "long" pending order for EUR/USSD at, say, 1.26420 and the order can only be placed when current price is at 1.26436, that would be 2 pips;correct??
Below 1.26436 level, a message pops up with "Invalid S/L or T/P" and the pending order cannot be placed.

The last digit is a "pipette". The rest are pips. So depending on if it is a buy or a sell, you need to place the order 2 pips away from your ask or bid price. You buy at the ask and sell at the bid. Placing a pending (Buy stop) order for a long/buy when the ask price is at 1.26421 you would need to place your order 2 pips above at 1.26441. And vice-versa.

Same principle for limit orders. but in reverse. The order would be 2 pips at 1.26401 bellow the price of the ask.

Don't worry about being confused. I am still confused about a lot of stuff. Lol  :)
Title: Re: Pepperstone Razor ECN Account
Post by: robl45 on June 29, 2012, 04:32:50 PM
4 digit broker would be 2 pips, 5 digit broker would be 2 pips as well but it might be easier to think of it as 20 pips

Only 2 pips??? ???...hummm...ok if you say so...I am constantly being confused by 5 decimal points...so, if I want to place a "long" pending order for EUR/USSD at, say, 1.26420 and the order can only be placed when current price is at 1.26436, that would be 2 pips;correct??
Below 1.26436 level, a message pops up with "Invalid S/L or T/P" and the pending order cannot be placed.


Nope, I don't use EA as I don't believe in them.

Again, nope, I don't usually blame brokers for my wipe-outs 'cause I know I have a very bad habit with over trading. I only ever took up an issue with one broker due to none crediting of positive swaps but debited the negative ones.

In today's Pepperstone account, I wiped out just over usd1,530  from initial usd599 deposited yesterday, and at my EXNESS account, I wiped-out just over usd11,100 from initial usd1,104 deposited last Friday 22-June-2012.
Well, in actual money deposit, I didn't loss that much as it's only just over usd1,703.
How can I blame my brokers when I know I became just a tiny-bitty-bit greedy and simply over traded the EUR/USD which spiked upwards against me just during/after the EU meeting???  :( .......but I did get pretty high with those brief winnings ;D

I will go back in with Pepperstone and EXNESS again next week and this time I will be more carful ;)

All the best!
Title: Re: Pepperstone Razor ECN Account
Post by: GoldenBoy on June 30, 2012, 04:36:23 AM
In today's Pepperstone account, I wiped out just over usd1,530  from initial usd599 deposited yesterday, and at my EXNESS account, I wiped-out just over usd11,100 from initial usd1,104 deposited last Friday 22-June-2012.

How do you end up wiping out USD 11,100 from your Exness account? Is this correct or a typo?
If it is correct what happened to money management like setting up a stop loss?
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on July 01, 2012, 11:10:23 AM
Thanks, Ramy3 & Rob145 for that clarification & re-clarification  :P


GoldenBoy, nope that's no typo as it was usd11,100....which was 4th highest I managed to wipe out.
Previous highest I got to, just before wipe out, was usd29k, followed by usd27k, and usd25k...on usd1.5k, usd3k, and usd5k accounts...and that last one was on a usd1,104 (less bank charges from usd1,200) deposit..

I know we can make money trading the forex, but have to lern to know when to stop trading...take a short break and go get a nice massage or two by some young thing...before resuming trading.

It was my mistake of believing nothing good will come out of that EU meeting and so place some (or rather, gamble) that the EUR/USD would trend downwards.
Most unfortunately, I could not monitor these trades as I was busy with work and when I got back to check on my account, it was too late.

Yes, good money management & SL would be surely had saved my account, but.....!

I will re-fund my accounts at Peppperstone & Exness next week and have another  go at the merry-go-round.

If anything good came out of my experiences, it proved (to me at least) that contrarily to what many perceived, we really do not need that much money to make it big and become successful trading the forex...just have to be more discipline (tame that greed feeling) and practice good money management.

All the best!
Title: Re: Pepperstone Razor ECN Account
Post by: robl45 on July 01, 2012, 03:21:22 PM
Thanks, Ramy3 & Rob145 for that clarification & re-clarification  :P


GoldenBoy, nope that's no typo as it was usd11,100....which was 4th highest I managed to wipe out.
Previous highest I got to, just before wipe out, was usd29k, followed by usd27k, and usd25k...on usd1.5k, usd3k, and usd5k accounts...and that last one was on a usd1,104 (less bank charges from usd1,200) deposit..

I know we can make money trading the forex, but have to lern to know when to stop trading...take a short break and go get a nice massage or two by some young thing...before resuming trading.

It was my mistake of believing nothing good will come out of that EU meeting and so place some (or rather, gamble) that the EUR/USD would trend downwards.
Most unfortunately, I could not monitor these trades as I was busy with work and when I got back to check on my account, it was too late.

Yes, good money management & SL would be surely had saved my account, but.....!

I will re-fund my accounts at Peppperstone & Exness next week and have another  go at the merry-go-round.

If anything good came out of my experiences, it proved (to me at least) that contrarily to what many perceived, we really do not need that much money to make it big and become successful trading the forex...just have to be more discipline (tame that greed feeling) and practice good money management.

All the best!

well if you use vps and have a smart phone, you can remote in from the smart phone, thats how I monitor my account 80% of the time.
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on July 02, 2012, 02:40:15 AM
"well if you use vps and have a smart phone, you can remote in from the smart phone, thats how I monitor my account 80% of the time."

Yes, agreed, that would be and should be the remedy....but unfortunately, most times, my work time does not allow me that luxury as that would be too disruptive.

I should stick to my tried and tested "positive swap" trading strategy since I do not have to monitor my trades much after I have chosen my entry points. BUT, finding good entry points require patience and...yes...it's rather a boring way to trade, but hugely profitable.
Someone posted somewhere: "Why is it that we are happy to accept 6-14% annual returns on our money deposited with banks/bonds/ect, but yet is not satisfied with 50-100% returns when trading the forex?".

On "positive swaps/carry trades", we can easily realized 100-200% annual returns without doing much trading.....and minus the stresses of day trading.

All the best!
Title: Re: Pepperstone Razor ECN Account
Post by: primi on July 05, 2012, 08:32:05 AM
Has anybody ever experienced something like this? Price hit my SL but instead of closing the trade it just turned yellow and remained. Price went beyond my SL and it took almost 4 minutes for the trade to finally close. Any attempt to manually close the trade returned an error 'trade is locked'.

Pepperstone claims it's client side problem but I'm using the same setup I'm using with a numer of other borkers and this only ever happened on my pepperstone account. And not just once.

It was manual trading with some help of a trade management EA. But at the time of price hitting my SL the logs are showing no activity of the EA and also that the previous activity was successfully completed and some time has passed already.
Title: Re: Pepperstone Razor ECN Account
Post by: Young on July 05, 2012, 08:47:44 AM
Has anybody ever experienced something like this? Price hit my SL but instead of closing the trade it just turned yellow and remained. Price went beyond my SL and it took almost 4 minutes for the trade to finally close. Any attempt to manually close the trade returned an error 'trade is locked'.

Pepperstone claims it's client side problem but I'm using the same setup I'm using with a numer of other borkers and this only ever happened on my pepperstone account. And not just once.

It was manual trading with some help of a trade management EA. But at the time of price hitting my SL the logs are showing no activity of the EA and also that the previous activity was successfully completed and some time has passed already.

I had similar problem with UniversalFX - http://www.donnaforex.com/forum/index.php?topic=5215.msg192281#msg192281
People say that it is a broker issue, and can happen to all brokers.
Title: Re: Pepperstone Razor ECN Account
Post by: jshear on July 06, 2012, 12:19:21 PM
I had same problem a week ago with 2 manual trades. Any resolution for you to this problem?


Jeff
Title: Re: Pepperstone Razor ECN Account
Post by: Priceless on July 06, 2012, 12:40:10 PM
I have also experienced such problem a few times with other brokers. I guess there's nothing you can do about it.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on July 06, 2012, 10:50:42 PM
I had same problem a week ago with 2 manual trades. Any resolution for you to this problem?


Jeff

Not yet. I'll attempt to reproduce the problem in a way that rules out my trade management EA causing it. Then we'll see what they have to say about it (if it does indeed happen again).
Title: Re: Pepperstone Razor ECN Account
Post by: Oaktree on July 09, 2012, 10:28:18 AM
I have opened a new razor account with Pepperstone. On the website they mentioned the B2B (broker to broker) possiblity to transfert money. "This saves time and banking fees for our clients, whilst facilitating an easy transfer of your trading account." So I transferted 400 euro from Alpari UK to Pepperstone through B2B.
Finaly 360.73 euro arrived at my account at Pepperstone . Almost 20 % transfert costs ! Is this normal?
I sended an email to Pepperstone for explication....
Title: Re: Pepperstone Razor ECN Account
Post by: bennyfx on July 09, 2012, 11:19:48 AM
This is definitely not normal, 40 euro for a broker to broker transfer is way too much. I did a broker to broker transfer from on of my accounts at PFD to IC Markets and certainly did not pay 40 euros for the pleasure of moving brokers. The most that you should expect to pay is $20 USD and not a cent more.
Title: Re: Pepperstone Razor ECN Account
Post by: Oaktree on July 09, 2012, 01:20:30 PM
The reply from Pepperstone:

Dear,

Thank you for your email.
I have looked through our banking system and also contacted our local bank in regards to your recent payment.
I can confirm that we received EUR 360.73 and all bank charges incurred by our local bank - National Australia Bank, is covered by Pepperstone.
The difference between the amount could be due to bank charges by intermediary bank (s) which you could confirm the details from the remitter bank.
Please let me know if you need further assistance.

Kind regards,
Pepperstone Accounts
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on July 09, 2012, 08:38:28 PM
Banks always have their hands in your pocket one way or another. It's actually quite frustrating, especially when you find out after everything is done. Had a similar issue with one of my banks a couple of weeks ago (not relating to Pepperstone).

I usually due a lot of due diligence, but I still get caught once in a while. :/

Title: Re: Pepperstone Razor ECN Account
Post by: altermax on July 13, 2012, 12:46:48 PM
I also want to transfer money from Alpari to pepperstone, especially as it works much better,
now i try contact pepperstone for know if theres a percentage based on the transferred capital.

some one have experience already?

thanks

max
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on July 14, 2012, 11:07:08 PM
I also want to transfer money from Alpari to pepperstone, especially as it works much better,
now i try contact pepperstone for know if theres a percentage based on the transferred capital.

some one have experience already?

thanks

max
No, experience. But, contact Alpari to (Just a tought).
Title: Re: Pepperstone Razor ECN Account
Post by: forexinv on July 19, 2012, 01:34:39 AM
I signed up for Pepperstone Razor because of it's tight low spreads. I was pretty happy until my first trade went through.

I only made $.40, the swap charge was $-.57, but my balance had a draw down of $-1.68.

Came to find out each trade that you make cost you $7.53 per 1 Lot. I had .20 lot so it charged my account $1.50 for each trade.

So for my small account this is probably not the right account for me.

My other demo account never took a flat charge like this. Their spread maybe a little higher but for now I think I'll stick with them until I can afford to spare this kind of charge per trade.

The low spread is nice but if I don't make two or three times the charge, I won't be able to get ahead either and will be forever stuck at this level or even worse watch my balance dwindle to nothing while the broke slowly end up taking over my balance.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on July 19, 2012, 02:07:50 AM
Someone is having issues with Pepperstone price spikes ?
Title: Re: Pepperstone Razor ECN Account
Post by: pitagora on July 23, 2012, 11:20:41 PM
does pepperstone support answer your emails? They are ignoring me for over a month now and I'm getting concerned. Is pepperstone having any financial trouble?
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on July 24, 2012, 12:48:38 AM
does pepperstone support answer your emails? They are ignoring me for over a month now and I'm getting concerned. Is pepperstone having any financial trouble?
Did you try live chat?
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on July 24, 2012, 07:38:05 PM
Someone is having issues with Pepperstone price spikes ?

yes I had an issue with a spike on pepperstone which put my account at around $ -250k. Pretty scary. Trade was corrected quickly by support. Pretty scary though
Title: Re: Pepperstone Razor ECN Account
Post by: cyberryder on July 24, 2012, 07:48:58 PM
Came to find out each trade that you make cost you $7.53 per 1 Lot. I had .20 lot so it charged my account $1.50 for each trade.
welcome to Forex. I suggest you to read about "commission" and "trading cost".
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on July 24, 2012, 07:49:35 PM
Someone is having issues with Pepperstone price spikes ?

yes I had an issue with a spike on pepperstone which put my account at around $ -250k. Pretty scary. Trade was corrected quickly by support. Pretty scary though

on what currency pair did you have the spike ??

just curious...........
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on July 24, 2012, 10:33:00 PM

nu seems to have had a bad spike = bad quote from a big bank i just read.

most all large brokers had that one.
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on July 26, 2012, 10:43:51 PM
the affected trade was on GBPUSD but the spike was on most other pairs as well if I recall correctly.
Title: Re: Pepperstone Razor ECN Account
Post by: ledsfx on July 27, 2012, 06:30:53 AM
Got this email about new account upgrade on Pepperstone when i contact their support about some issue with some of my trade :

The EDGE Environment is the most comprehensive, highest-performance portfolio of enterprise Forex Trading Technology for clients who seek to unlock unparalleled execution acceleration and reduced spreads. EDGE allows Pepperstone clients direct ECN trading via Metatrader 4 – The world’s favourite FX trading platform

FASTER. Up to 12x improvement in execution speed, Up to 10x latency reduction with additional optical fibre connections to Interbank Servers in New York. New One-Click MT4 order window for Ultra-Fast Trade Placement. 
 
SMARTER. Pepperstone Price Improvement (PPI) Technology intelligently routes FX orders to detect market-hot spots and deliver optimal prices. Gain a complete market view with 24 Additional Tradable Currency Pairs. New Market Depth display in MT4 enables analysis of FX market order book and liquidity.
 
TIGHTER. New Dark Pool Liquidity access and enhanced ECN connectivity means EDGE Spreads are tighter – delivering cost savings on every trade for our Clients. Transparent and seamless access to the global currency market has never been more accessible to retail FX Traders than with EDGE.
 
See ECN Market Depth – Analyse the ECN order book to make more informed trading decisions. See pockets of liquidity and trade large lot sizes with confidence.
 
Depth of Market Application for MetaTrader4 allows your client to view full depth-of-book with live prices and associated quantities inside your company’s branded MT4 terminal in real time. The live display provides benefits to traders over the prevalent best bid/offer display found on most FX platforms. This is a great solution for ECN/STP brokers, and Market Depth easily integrates with our One-Click Trading application.
 
What is the Depth of Market?
 
Spreads in FX should always be considered in conjunction with depth-of-book. In FX, the larger the ticket size, the wider spread is. Depth of Market is a measure of volume available for transaction purposes for a particular instrument at a certain point in time. The best Offer (ASK) and the best BID are displayed in a table along with the capped volume available at given prices.
 
Dark Pool Liquidity
Because there is no central exchange in Forex, liquidity  exists in multiple fragmented FX Pools across different ECN venues and bank systems.  Pepperstone EDGE unifies these pools and delivers unparalleled depth of market to the retail FX Trader enabling Block Orders and High Volume Strategies such as Scalping and to be delivered to into the market with maximum price efficiency.


Well..i know EDGE account before is specifically design for euronis traders, but no Market Depth, and i have experience with EDGE before or could say "old EDGE" and it is no better than Razor account.
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on July 27, 2012, 10:23:13 PM
Speaking of the edge account I am using it for a few months as sort of a pretest. I am not overly convinced so far. The edge account is not "smart" at all imo ... I experienced 2 of the before mentioned account blowing monster spikes during my testing. So the "Pepperstone Price Improvement Technology" sounds not very smart to me. Execution times and fills are not better than on a standard razor account from my limited experience. Maybe that changes if you are trying to trade bigger lots.
Title: Pepperstone Razor ECN Account
Post by: IFFTrader on July 28, 2012, 02:46:41 AM
I have edge account for more than a month. Start off by running two weeks of NO. Disaster results compare to all my other accounts. Slippage is horrible although it suppose to have better Liquidity. I ran ticks count from all different broker live account to compare. EDGE is at the bottom. I email pepperstone to transfer the fund back to razor account with the above reason and they reject my request with the reason that all razor accounts will migrate to edge in next few weeks. Also they said the ticks will improve the following week which is not what I see from the data I collected.

My advise is not to  run aggressive scalper on edge yet. So far it is running fine with less aggressive EA.

Just sharing my experience.
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on August 02, 2012, 02:14:34 PM
wow pepperstone screwed me today big time.

they locked up several of my pending orders = yellow

and once it was going in the wrong direction they unlocked them and took my sl.

brokergames at their finest, i am pissed.
Title: Re: Pepperstone Razor ECN Account
Post by: maestro007 on August 02, 2012, 07:10:43 PM
wow pepperstone screwed me today big time.

they locked up several of my pending orders = yellow

and once it was going in the wrong direction they unlocked them and took my sl.

brokergames at their finest, i am pissed.

Does this show up in your logs?  I wonder if I had any issues whilst at work?  Results were ok 1st part of the afternoon, but got blasted in the 2nd part.  Very happy I reduced risk.
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on August 02, 2012, 07:19:36 PM
wow pepperstone screwed me today big time.

they locked up several of my pending orders = yellow

and once it was going in the wrong direction they unlocked them and took my sl.

brokergames at their finest, i am pissed.

Does this show up in your logs?  I wonder if I had any issues whilst at work?  Results were ok 1st part of the afternoon, but got blasted in the 2nd part.  Very happy I reduced risk.

nope, this wont show up in the logs, its sneaky as heck.

i wrote them a mail already, we shall see what they say.

if i not seen it right in front of my eyes, i was in total disbelieve.

clicked on the orders many times, each and every time the message came up order locked.
it was only exercised once the price movement went into the sl direction, then the order opened and hit sl.

orders which did not go that direction eventually got cancelled.

Title: Re: Pepperstone Razor ECN Account
Post by: timytots on August 02, 2012, 11:27:14 PM
I have have the same problem also they locked my orders.  I have applied the same strategy on my IC Markets True ECN account with no problems. I have since closed my Pepperstone account because I dont believe that they are an STP broker, they are really a market maker. My main broker is now IC Markets ECN because they have no limits or restrictions and they don't lock your orders.
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on August 02, 2012, 11:41:50 PM
it was explained to me by kevin from fg pig that this is a mt4 bug.

in a very fast moving market the terminal is not fast enough to show the processed order.

it shows locked due to being already processed.

and that sure makes sense.

none or less i will keep my eyes open, never seen that before.

also their demo feed was like 50 pips behind for like 1 hour or so.
Title: Re: Pepperstone Razor ECN Account
Post by: peeper on August 03, 2012, 04:04:00 AM
Hi,

my vps is in NYC but I don't seem to get faster connection than 200ms on pepperstone demo. Is this normal?
Title: Re: Pepperstone Razor ECN Account
Post by: Hyperdimension on August 15, 2012, 11:26:54 AM
How is the execution on EDGE compared with AxiTrader Pro (Peperstone's previous liquidity provider)?

I had moved to trade with AxiTrader Pro directly because I could get better rebates, but if the EDGE technology provides much better execution then I'll consider returning to Pepperstone.
Title: Re: Pepperstone Razor ECN Account
Post by: ledsfx on August 15, 2012, 11:41:20 AM
I see the new EDGE server is up already. https://pepperstone.com/trading-accounts/edge.php . Their support told old acc will be disable and current user would be assign a new account no for the edge server eventually. Like it or not they push all customer to go in to the new EDGE.
I just transfer small money to the EDGE account and will compare with Razor next few week whether the upgrade is good or not. Meantime is there is anyone would like to share the performance if you already make the transfer ?
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on August 15, 2012, 12:02:13 PM
How is the execution on EDGE compared with AxiTrader Pro (Peperstone's previous liquidity provider)?

I had moved to trade with AxiTrader Pro directly because I could get better rebates, but if the EDGE technology provides much better execution then I'll consider returning to Pepperstone.

How sure are you that pepperstone used Axitrader as it liquidity provider?  Can you prove it?
Title: Re: Pepperstone Razor ECN Account
Post by: Hyperdimension on August 15, 2012, 12:12:29 PM
How sure are you that pepperstone used Axitrader as it liquidity provider?  Can you prove it?
I probably should have said that Pepperstone was a white label implementation of AxiTrader. See Pepperstone & AxiTrader – A Deeper Look at the Intricate Relationship (http://www.forexindustryinsider.com/pepperstone-axitrader-a-deeper-look-at-the-intricate-relationship/). The liquidity provider of either was Integral ECN Grid.

So are Pepperstone now off the Integral ECN Grid?
Title: Re: Pepperstone Razor ECN Account
Post by: bennyfx on August 15, 2012, 12:26:05 PM
My friend has this account already he was part of their test phase, it is nothing special. It is the same as the Axitrader Pro account, you can compare the Axitrader Pro spreads against FX Open and IC Markets and you will see that this so called new account is no revolution, its just fancy marketing. And ohh, they say that the spreads are low but the average spreads are still higher than other brokers. 
Title: Re: Pepperstone Razor ECN Account
Post by: flash1 on August 15, 2012, 12:27:14 PM
Thanks that is interesting I probably started it off. (look back in the thread)  Aslan group claimed i was doing a disservice to both companies suggesting a relationship. 

The IP address is addition info that I was not aware of.  Looks to be true.   
Title: Re: Pepperstone Razor ECN Account
Post by: Dash on August 15, 2012, 12:32:07 PM
im happy if its just axi ecn pro as i prefer pepper stone over axitrader when it comes to 100k+ accounts. plus pepperstone has pamm feature which is also what i am looking for.
Title: Re: Pepperstone Razor ECN Account
Post by: Zuttasoxx on August 15, 2012, 12:37:32 PM
im happy if its just axi ecn pro as i prefer pepper stone over axitrader when it comes to 100k+ accounts. plus pepperstone has pamm feature which is also what i am looking for.

Well it's not the same as axitrader.. Comparing tick by tick the spreads are slightly lower and the amount of ticks are different, think slightly lower then before update
Title: Re: Pepperstone Razor ECN Account
Post by: bennyfx on August 15, 2012, 12:44:12 PM
im happy if its just axi ecn pro as i prefer pepper stone over axitrader when it comes to 100k+ accounts. plus pepperstone has pamm feature which is also what i am looking for.

Both brokers offer MAM and PAMM accounts the key difference between them is that AxiTrader is an established broker that has been around for some time and holds an Australian Financial Services Licence (AFSL 318232) whereas Pepperstone don't have a their licence, they are an Authorized Representative of CDM Pacific.

If I had a few $100k accounts I know where I would be putting my money and it sure would not be with a company that does not have their own Financial Service Licence.
Title: Re: Pepperstone Razor ECN Account
Post by: Dash on August 15, 2012, 03:22:13 PM
im happy if its just axi ecn pro as i prefer pepper stone over axitrader when it comes to 100k+ accounts. plus pepperstone has pamm feature which is also what i am looking for.

Both brokers offer MAM and PAMM accounts the key difference between them is that AxiTrader is an established broker that has been around for some time and holds an Australian Financial Services Licence (AFSL 318232) whereas Pepperstone don't have a their licence, they are an Authorized Representative of CDM Pacific.

If I had a few $100k accounts I know where I would be putting my money and it sure would not be with a company that does not have their own Financial Service Licence.

A even better advice is best not to put all your money in one basket. I plan to put no more than 100k per broker. and aust broker are generally good in terms of regulations. fxcm is another good one for their size, i plan on testing out their active trader feed in the near future.
Title: Re: Pepperstone Razor ECN Account
Post by: cb75 on August 15, 2012, 03:49:29 PM
 I was reading on ASIC's website that Joe Davenport has applied for Pepperstone's AFSL license - so I guess they are becoming more a stand alone broker now that they have a customer base and the required funds + experience for their own license.
Title: Re: Pepperstone Razor ECN Account
Post by: megabuck on August 17, 2012, 04:49:23 PM
Some people have mentioned that they offer 500:1 leverage, but when I asked Pepperstone I get the corporate answer of a max 400:1.  Can anybody confirm this and a possible contact person at Pepperstone.

Thanks
Title: Re: Pepperstone Razor ECN Account
Post by: alex100 on August 17, 2012, 05:07:30 PM
I'm looking for thread discussing pepperstone's new EDGE account. Anybody knows?
Title: Re: Pepperstone Razor ECN Account
Post by: John Henrik on August 17, 2012, 05:39:53 PM
I'm looking for thread discussing pepperstone's new EDGE account. Anybody knows?

I think we can rename this Thread. As they are no longer providing the old accounts unless its for a special reason. (PAMM accounts still use old standard)
They want to switch everything to edge.
Title: Re: Pepperstone Razor ECN Account
Post by: bearnakedbull on August 18, 2012, 04:26:06 PM
Whoever started this thread or anyone for that matter could ask Donna to add "/Edge" to the topic name to just continue on. Assuming that is possible of course.
Title: Re: Pepperstone EDGE
Post by: cyberryder on August 21, 2012, 05:41:48 AM
any news about the new marketing bubble called "EDGE"? Are you seeing a difference regarding spread? slippage? exec?...
Title: Re: Pepperstone Razor ECN Account
Post by: Young on August 21, 2012, 07:44:59 AM
Let's give EDGE some time. Sure it will get improved
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on September 06, 2012, 04:29:38 PM
Is everybody upgrading to the new Edge Razor account? https://pepperstone.com/clients/edge-upgrade.php

I understand that the old non Edge accounts is to be discontinued.
Title: Re: Pepperstone Razor ECN Account
Post by: noobiee on September 06, 2012, 07:58:04 PM
I'm surprised no one brought this up yet.. Received this email from pepper on Monday. Marketmaking at it's finest :)

Over the next few days the Swiss National Bank may take measures to intervene with the exchange rate of the EURCHF. Pepperstone does not offer financial advise but we believe that such an event may result in extreme volatility in the EURCHF currency pair. This in turn may cause the market to "gap" significantly. In light of these conditions foreign exchange providers across the globe are adopting leverage reductions on the EURCHF.

Effective immediately Pepperstone will reduce the standard leverage on EURCHF to 25:1 or (5%). The leverage reduction will be in place until further notice.

If you have open positions on the EURCHF this leverage reduction may cause your margin requirement to increase and you may suffer financial loss. Please ensure that your account is adequately funded to maintain any positions after the change. Please note that failure to do so may incur financial loss.

Pepperstone looks forward to removing this leverage reduction once the potentially volatile conditions are reduced.

Pepperstone recommends that clients seek professional financial advice on this matter.

Kind regards,

Trade Support
Pepperstone
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on September 06, 2012, 08:28:00 PM
I have seen this email several times at different places (mostly forums) but did not receive it myself. I think this is a rumour, Pepperstone did nit change the EURCHF margin requirements, at least not for me.
Title: Re: Pepperstone Razor ECN Account
Post by: noobiee on September 06, 2012, 08:31:59 PM
I have seen this email several times at different places (mostly forums) but did not receive it myself. I think this is a rumour, Pepperstone did nit change the EURCHF margin requirements, at least not for me.
I received this email myself. I'm taking a bet you have open positions. Watch out because they're gonna force close them by the weekend
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on September 06, 2012, 08:34:51 PM
You lost the bet, I don't have open positions in EURCHF. Furthermore the expected change of leverage does not match the accounced "immediately effective".

But, lets see...
Title: Re: Pepperstone Razor ECN Account
Post by: noobiee on September 06, 2012, 08:37:43 PM
You lost the bet, I don't have open positions in EURCHF. Furthermore the expected change of leverage does not match the accounced "immediately effective".

But, lets see...
:) But how would you know that they haven't changed the leverage if you don't have a position? I believe many furious clients emailed them and they gave them extra time. I was one of them. I got an extension till the weekend.
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on September 06, 2012, 08:39:30 PM
 8) Have a look at market watch in mt4 or open a small position. You will see, leverage is unchanged until now.
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on September 06, 2012, 09:04:55 PM
Btw., If you expect a change of leverage over the upcoming weekend, why don't you close your open positions?

I only can imagine the following options:

1. You are long. If you opened the position within the last year, you should have no losses but a lot of positive interest. Pepperstone is one of the rare brokers who payed interest for EURCHF.

2. You are short. Despite the rare spikes above the SNB ceiling you also should not have substantial losses. If you where short for a longer time, the interest rates you would have to pay would likele summarize to a large amount.

Did I overlooked something? Altogether, the SNB action was a sure bet especially to proceed on the assumption that they will lift the ceiling if at all.
Title: Re: Pepperstone Razor ECN Account
Post by: maestro007 on September 06, 2012, 11:07:58 PM
I got a mail in mt4 from Axi about this a week or so ago.  I don't have any positions open with axi.  I haven't received anything from Pepper though I do have a couple of small positions.

My conspiracy theory goes like this.

Axi / Pepper knew that SNB (Big Money) was going to be intervening in the market to rise up EUR/CHF.  Now they don't want to pay out big money to small traders who have taken Big positions on there account where if market moves up just 50-100 pips they are looking at paying out 10k per 50-100 points up..  As they are most likely taking other side without passing to the market.

By reducing leverage so immediately a lot of people would have to close positions before the rise up.  Now small traders are in a predicament open another long to not miss further up or just rue missed opportunity..  I doubt that lots of traders are short as I think most sites which show sentiment show most people are net long.

I also noticed for the 1st time that Pepper price feed hit 1.19980 twice within a week.  I think this was them clearing longs with too tight stops. 

For me I am just disappointed that I was so busy with work otherwise I would have loaded hard at 1.2010.
Title: Re: Pepperstone Razor ECN Account
Post by: fpu on September 06, 2012, 11:34:14 PM
This may be true but unbelievable. Just tried to open small positions in eurchf and peerstone closed them immediately charging commission and the spread. If Pepperstone does not roll back the transactions whis would be the last trade with them.

Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on September 07, 2012, 02:26:08 AM
This is not market making, even big brokers like Citibank have reduced the leverage. This is not for the reason that they don´t want to pay you when you win, it´s the opposite: they don´t want to pay when you loose!

Imagine this, you have 1:500 leveraged EURCHF position (regardless of direction, regardless if you have a SL set) open and now the SNB announces some changes to the floor. The price may jump with huge gaps and SO quickly that your account gets below it margin requirements within a few seconds, maybe even milliseconds. There might be gaps of up to 40 pips and the position can´t be closed so quickly by the broker if below margin requirements that your account ends up in the negative because of that and Pepperstone and their LPs have to take your losses since they cannot force you to fill the negative balance

That´s the reason LPs are FORCING the brokers to reduce leverage on EURCHF so that the LPs won´t take losses because of price gaps and possibly negative account balances because the leverage and hence the credit you are getting for the margin, comes from the LPs.

You will see this on many more brokers soon, especially before 13 September when SNB will make their descicion.
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on September 12, 2012, 04:23:19 PM
Does anyone have any feedback on hoe the edge AC is doing. I've held back on changing so far and I'm quite glad I didn't make the change. My EAs seem to be performing better since they made that change request.
Title: Using Metaquotes default MT4 for Pepperstone Account
Post by: bismillahwd on September 14, 2012, 06:18:55 PM
I experienced my latest problem that after im using Edge from pepperstone, i also download the latest edge mt4 from them, that has new EA feature "One Click Trading".
And im changing my whole MT4 in vps to it.

In my vps One for Kang (only on AUDUSD, so this MT4 only have 1 chart), one other for Hyper EA.
I used to save each MT4 chart profile so i could reload last MT4 set profile whenever i forgot my last default chart profile for each EA on each MT4.

But the problem comes with this new MT4, once a week i always restart my vps, each time i reload the profile the MT4 got crashed !!
Not only on the vps, but on PC and laptop also crashed each time i load the profile, this is real headache job each weekend to set each MT4 in vps just like new EA instalation.

I assume maybe Kang and Hyper EA was a heavy EA, then i try my old simple EA with no dll, no custom indicator, etc.
I safe profile for it, restart the MT4, and load the profile.............. And another CRASHED!!


At last i try to download default MT4 from Metaquotes (http://files.metaquotes.net/metaquot...4/mt4setup.exe) and fill my pepperstone login onto it.
Its connected, im happy 
Just connected, but no trade to try.
Then i made Kang MT4 profile, hyper EA, and try another EA, save as an each profile, and reload it , test one by one with no Crashed problem
Its stable !! I think this is a solution.. Now im installed 2 MT4 from metaquotes on VPS for my pepperstone account, one for Kang, one for Hyper EA.


The question is, can i use this default MT4 from Metaquotes for all my EA (Kang and Hyper with each MT for each EA) in pepperstone??? Eventough i see it connected normally?
Im affraid theres another problem comes after with it ?
But since i do logon my account normally to pepperstone server from those MT4 platform, i assume its the same default MT. (just my assumption).

Any advice and experience?


This is my first time testing with different MT4 for other broker.
Thanks for sharing,

Regards
Title: Re: Pepperstone Razor ECN Account
Post by: albatore on September 18, 2012, 02:49:57 PM
hello I just upgraded my account from razor to EDGE and I just kept my "old" platform with the new server name and user name and password. You don't need to upgrade the MT4 platform...
I hope this EDGE account will be a real improvement and this is not just marketing ....
Title: Re: Pepperstone Razor ECN Account
Post by: rayong on September 19, 2012, 08:48:12 AM
Hi Albatore,  I've not updated to Edge yet.  Could you let us know how its working for you?  After running it for a while of course.  Thanks
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on September 25, 2012, 06:07:38 AM
I noticed that the new Edge Razor accounts can have leverage up to 400:1. My old Razor account is at 100:1.
Are the trading conditions the same if you choose 400:1 or 100:1 ?
Title: Re: Pepperstone Razor ECN Account
Post by: bismillahwd on September 26, 2012, 11:01:31 PM
whats wrong with EDGE RAZOR spread now?

It doesnt even close to Thin RAZOR spread, from day to day getting more thicker and thicker spread from almost all pair except eurusd.

Not even close to fxopen ecn.

Its better the old Razor account rather than this EDGE !!!
Title: Re: Pepperstone Razor ECN Account
Post by: Tommy777 on September 28, 2012, 08:08:07 PM
This is definitely true.  I have been running a standard account & the EDGE account side by side for 2 months now to compare.  90% of the time the edge account has a higher spread by 0.2 pips on EU & GU, and over one pip higher on some other pairs. Rollover hour it has over 1.2 pips higher than standard for EU & GU? If all their marketing hype was true about edge it would be a lower spread than their regular old nothing special account.  Why is edge higher? Doesn't make sense.

The whole edge "smart" system seems like marketing hype because I think they changed LQ.  I am hoping that the spreads will get lower once everyone is brought over to the new account type, but not holding my breath.  If they don't come back to at least the same as their old "non smart" accounts I'll be changing brokers sorry to say.
Title: Re: Pepperstone Razor ECN Account
Post by: Dash on September 30, 2012, 09:04:23 AM
the new edge feed is a big disappointment. this edge loses out on many scalper EAs compared to faster broker such as icm and axitrader. But their service and withdraw service is fast and great. but from experience my EAs lose up to 50% profit compared to axitrader, some dont even work. That is why i only use pepper stone primarily for manual trading.
Title: Re: Pepperstone Razor ECN Account
Post by: dfxinvestment on October 04, 2012, 09:52:41 PM
Pepperstone is the best broker ive ever used! I have several accounts with them, never had any problems, everything is working right!
Title: Re: Pepperstone Razor ECN Account
Post by: jubal on October 07, 2012, 11:13:52 PM
Anyone have trouble getting the platform running from the open?
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on October 07, 2012, 11:31:06 PM
Anyone have trouble getting the platform running from the open?

Both standard and razor (and edge) are running correctly here.
Title: Re: Pepperstone Razor ECN Account
Post by: Iroa on October 14, 2012, 06:31:19 PM
Can any of you tell us who's not on it, how much exactly is the spread on the new edge accounts? Is it actually 0.1 as the marketing says? I usually get around 0.5 on the old razor and around 0.3-0.6 during london/us for EU (for non news periods). Is the edge account better or worst?
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on October 15, 2012, 07:22:54 AM
Looks like you were using TS instead of SL. If you have hard SL in place, it should stop out on price.
I havent had such a problem with pepperstone.

Title: Re: Pepperstone Razor ECN Account
Post by: issteven on November 05, 2012, 09:08:05 PM
is EDGE account offering better spreads than RAZOR during Asian session?
Title: Re: Pepperstone Razor ECN Account
Post by: KX2 on November 08, 2012, 03:55:57 PM
Pepperstone just gave me a margin call on an EDGE account that was temporarily hedged because of an upcoming unemployment report while I was travelling home from work. I purposely had an equal number of buys/sells. No EAs were running nor was there any spikes or erratic movement. There was some funds in the account and since the open trades were hedged I wasn't worried about it and would continue manually trading it when I got home. When I got home it was all gone!

This is the first time this has happened to me. I have contacted support and we shall see what their excuse is. Lately their service has had huge delays, strange spikes, and a general feeling that they were trading against me probably since I have been quite profitable since joining them and withdrawing those profits each month!

Anyone else had similar experiences?
Title: Re: Pepperstone Razor ECN Account
Post by: KX2 on November 09, 2012, 08:57:06 AM
Apparently it was a HUGE spread spike during the news event that closed the account even though it was "perfectly hedged" they said! So much for "Low ECN spreads" on Pepperstone EDGE!

The account was a little low because I had recently took out most profits plus all initial investment (Thank God) but it wasn't that low! So in light of this and combined with the delays, feed problems, spikes, and now HUGE spread spiking problems at Pepperstone I am closing all accounts with them. I'll move my EAs back to AlpariUK for now. Never had any problems with them before. In fact I had an old micro account that was low and hedged sitting there at AlpariUK in the same situation and did not get any huge spreads during that event.

But for manual trading...Dukascopy here I come! (It's about f-ing time!)

Cheers!
Title: Re: Pepperstone Razor ECN Account
Post by: KX2 on November 09, 2012, 09:55:30 AM
Here is a copy of response from Pepperstone Support if anyone is interested...

Quote
Thank you for your email and advising us of this issue.

We have taken a look at your trades and it appears that you had 0.3 lots hedged on USDJPY and 0.08 lots hedged on EURSEK. Unfortunately, your trades were closed out during volatile news events - ECB Press Conference, US Trade Balance and US Unemployment Claims . During volatile news events such as this, the market spreads widens significantly. Even though you are in a perfectly hedge position, your free margin would then fall - as to close a buy order the price is the bid and this will be much lower than the price to close your sell (ask line). So in effect as the market moves down the widened spread will increase loss on the buy order, while not increasing the profit on your sell order.

You will also note that in section 12.9 of our PDS (https://pepperstone.com/legal/PepperstonePDS.pdf), a description of how hedge positions can suffer losses is also provided. This is indeed relevant to your recent trades:

The ability to hedge allows you to hold both buy and sell positions in the same product simultaneously. You have the ability to enter the market without choosing a particular direction. While the ability to hedge is an appealing feature, you should be aware of the factors that may affect hedged positions. It is important to note that even a fully hedged account may suffer losses due to rollover costs, exchange rate fluctuations or widening spreads. Such losses may even trigger a Margin Call.

Please let me know if you have any further concerns or questions regarding this issue

Best Regards,

Martin
Pepperstone Support

I guess I would have left more funds in the account as a buffer had I known they could widen the spread so much and so quickly like that!
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on November 10, 2012, 11:57:55 AM
KX2,
I feel sorry to hear that experience.

11/2  EURSEK  spread was up to 167.5 pips at pepperston edge account.

date           time           Bid       Ask        Spread
2012.11.02 07:22:12;8.61914;8.62900;98.6
2012.11.02 07:22:12;8.61423;8.62942;151.9
2012.11.02 07:22:13;8.61267;8.62942;167.5
2012.11.02 07:22:15;8.61267;8.62910;164.3
2012.11.02 07:22:16;8.61425;8.62910;148.5
2012.11.02 07:22:17;8.61619;8.62910;129.1

But I don't find huge spread on USDJPY.

Can you tell us exact date and time of your margin stop out?
Edge Server time is preffered if possible.
I'll check the spread for you.

--Modified spell miss and server time--
here-->hear
server time.  summer:gmt+1 winter:gmt+0
Gmt offset was +1 if the trade was before 11/4.
Gmt offset was +0 if the trade was afeter 11/4.

Title: Re: Pepperstone Razor ECN Account
Post by: KX2 on November 11, 2012, 10:21:23 AM
KX2,
I feel sorry to hear that experience.

11/2  EURSEK  spread was up to 167.5 pips at pepperston edge account.

date           time           Bid       Ask        Spread
2012.11.02 07:22:12;8.61914;8.62900;98.6
2012.11.02 07:22:12;8.61423;8.62942;151.9
2012.11.02 07:22:13;8.61267;8.62942;167.5
2012.11.02 07:22:15;8.61267;8.62910;164.3
2012.11.02 07:22:16;8.61425;8.62910;148.5
2012.11.02 07:22:17;8.61619;8.62910;129.1

But I don't find huge spread on USDJPY.

Can you tell us exact date and time of your margin stop out?
Edge Server time is preffered if possible.
I'll check the spread for you.

--Modified spell miss and server time--
here-->hear
server time.  summer:gmt+1 winter:gmt+0
Gmt offset was +1 if the trade was before 11/4.
Gmt offset was +0 if the trade was afeter 11/4.

The margin call happened on 2012.11.08 15:30 during a news event. EURSEK normally has a 20 pip spread which is much lower than most other retail brokers. I hedged it because of the news event while I was traveling. Was going to transfer more funds after I got home but too late.

It's not a big deal since I had already removed my initial investment plus most all of the profits which is why the account was so low. What disappoints me is the fact that it was hedged and due to a ridiculous spread widening got a margin call anyway. Plus suspicious things have started happening (spikes, requotes, long delays, bad feed) since I started being profitable and removing those profits!
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on November 11, 2012, 07:14:48 PM
I've checked the spread on USDJPY and EURSEK.
There was no spread spike on that datetime and around.
Max 19 pips on EURSEK and max 0.5 pips on USDJPY.

I understood your point.

Thank you for your sharing your experience.
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on November 12, 2012, 05:18:51 PM
I transfered my old Razor account last week to the new Edge Razor.
I like the spreads, but I had a few disconnections. Is there some EA or indicator that can log disconnections for showing Pepperstone?

This is some of the problems:
connect failed [No connection]
TradeContext: ping error
cannot connect to server
Market is closed


EDIT:
I lost some money when one of my EA:s tried to modify or close the trade under 5 minutes, and the error from the log was Market is closed
It should have been a win.

Pepperstone just cashed my account with the amount I losed. But no explanation over the logged messeges. I will keep an eye on this. I found the logs in my MT4 folder. Anyone else have this messages, MARKET IS CLOSED is the one that looks weird.


Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on November 14, 2012, 09:45:47 AM
I transfered my old Razor account last week to the new Edge Razor.
I like the spreads, but I had a few disconnections. Is there some EA or indicator that can log disconnections for showing Pepperstone?

This is some of the problems:
connect failed [No connection]
TradeContext: ping error
cannot connect to server
Market is closed


EDIT:
I lost some money when one of my EA:s tried to modify or close the trade under 5 minutes, and the error from the log was Market is closed
It should have been a win.

Pepperstone just cashed my account with the amount I losed. But no explanation over the logged messeges. I will keep an eye on this. I found the logs in my MT4 folder. Anyone else have this messages, MARKET IS CLOSED is the one that looks weird.


Usually "Market is closed" message is retuned during rollover time and weekend.
That status is stored in MT4 client so that your order is immediatly rejected inside your MT4 terminal.
The problem would be your MT4 happened to have that status by some reason.
General question would be as follows.
What was your trading pair?
What was exact date and time?
What was your MT4 terminal version?
What was the network status? (I belieave no problem if it's cns vps)

For example, if you were trading during the roll over time, you will have "Market is closed".

If you're getting ping error or disconnection so often, you may wish to compare the time with the terminal log file to see if there is "Login" message after that moment.

For detecting those types of errors and broker's playing,  one example is 4xGuardian which I don't have.

If you have the source code in your EA,  you can just check the status by IsConnected() function and some other status checking functions.

If you don't have it but want to create the checking EA,  just execute IsConnected() function in a infinite loop with Sleep(1000).   This loop should be called from start().

Here is the example.
int start(){
  CheckStatus();
}
int CheckStatus(){

   for ( ; ; ) {
      if (!IsExpertEnabled()) return(0);
      if (!IsConnected()) Print("Connection Error");
      if (!IsTradeAllowed()) Print("Trade is not Allowed");
      if (IsTradeContextBusy()) Print("TradeContextBusy Error");
      Sleep(1000);
  }
}
Title: Re: Pepperstone Razor ECN Account
Post by: deathlord on November 17, 2012, 10:57:53 AM
Funny thing ... I haven't been using my RAZOR account for about a year now, but I thought I could look into it again considering EDGE and stuff. Unfortunately it seems they closed the account without even telling me ...
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on November 17, 2012, 01:53:49 PM
Edge feed is on normal account too. Not only for razor.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on November 26, 2012, 07:24:41 AM
Has anyone else experienced server connection problem on Pepperstone Razor account today?

Here is mine:

2012.11.25 21:03:16   FxAutoDetector: Alert: No connection to server!
2012.11.25 21:03:58   FxAutoDetector: Alert: Server connection re-established
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on November 26, 2012, 05:38:22 PM
I transfered my old Razor account last week to the new Edge Razor.
I like the spreads, but I had a few disconnections. Is there some EA or indicator that can log disconnections for showing Pepperstone?

This is some of the problems:
connect failed [No connection]
TradeContext: ping error
cannot connect to server
Market is closed


EDIT:
I lost some money when one of my EA:s tried to modify or close the trade under 5 minutes, and the error from the log was Market is closed
It should have been a win.

Pepperstone just cashed my account with the amount I losed. But no explanation over the logged messeges. I will keep an eye on this. I found the logs in my MT4 folder. Anyone else have this messages, MARKET IS CLOSED is the one that looks weird.


Today it happened again. Made three order become loosers since the prices could not be modified by my EA: This is the message in the logfile: Market is closed
Account: Live Pepperstone Edge Razor.
I have contacted support, let see what they are saying this time?
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on November 27, 2012, 03:27:01 AM
I transfered my old Razor account last week to the new Edge Razor.
I like the spreads, but I had a few disconnections. Is there some EA or indicator that can log disconnections for showing Pepperstone?

This is some of the problems:
connect failed [No connection]
TradeContext: ping error
cannot connect to server
Market is closed


EDIT:
I lost some money when one of my EA:s tried to modify or close the trade under 5 minutes, and the error from the log was Market is closed
It should have been a win.

Pepperstone just cashed my account with the amount I losed. But no explanation over the logged messeges. I will keep an eye on this. I found the logs in my MT4 folder. Anyone else have this messages, MARKET IS CLOSED is the one that looks weird.


Today it happened again. Made three order become loosers since the prices could not be modified by my EA: This is the message in the logfile: Market is closed
Account: Live Pepperstone Edge Razor.
I have contacted support, let see what they are saying this time?
Market is closed is a completely normal occurence every day around rollover time for about 5 minutes. On real STP brokers such as Pepperstone, Axitrader, probably IC Markets etc etc.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on November 27, 2012, 06:50:27 AM
Is there some EA or indicator that can log disconnections for showing Pepperstone?

There is, but it's commercial software.

I don't want to post a direct link to the website here (Donna'd probably kick my butt for that, hehe).

Google '4xGuardian'.
It is one of many excellent products of a company specializing in broker/trade monitoring tools.


Cheers,
P.


P.S.: I am in no way associated or affiliated with the developer/distributor of this software. I gain nothing from people making purchases from them.
I do use various of their products though and find them excellent.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on November 27, 2012, 06:56:45 AM
Speaking of useful software ... I have recently come across an MT4 plugin that makes detaching charts from MT4 possible freely and with a simple mouse click.

Since this is not the place to post about it (and since it's commercial, too, costing USD 47), could someone please direct me where to post about it?

I have checked their 14-day free trial, and it's a cool application.
So I wanted others to know about it, too, as I'm sure I'm not the only one to be annoyed at MT4's inflexibility and cumbersome handling.

I have no relation whatsoever with the developer and, again, gain nothing from others making purchases there.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on November 27, 2012, 07:58:26 AM
Is there some EA or indicator that can log disconnections for showing Pepperstone?

There is, but it's commercial software.

I don't want to post a direct link to the website here (Donna'd probably kick my butt for that, hehe).

Google '4xGuardian'.
It is one of many excellent products of a company specializing in broker/trade monitoring tools.


Cheers,
P.


P.S.: I am in no way associated or affiliated with the developer/distributor of this software. I gain nothing from people making purchases from them.
I do use various of their products though and find them excellent.

Free software: Fx autodetector.

You can download it for free from Megadroid website. It logs any connection error, and a pop up window appears at the same time, so you can see when you log on to your VPS if any connection error occured.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on November 27, 2012, 08:37:06 AM
Free software: Fx autodetector.
You can download it for free from Megadroid website. It logs any connection error, and a pop up window appears at the same time, so you can see when you log on to your VPS if any connection error occured.

I haven't found any download link on the Megadroid website, only the usual hype and a lot of faked performance reports.

By the way: Megadroid website is listed as 'malicious software', 'phishing site' et cetera with various internet security agencies and applications. So it's not advisable to download anything from there.

Here's a link to a nice add-on for info/protection: WOT - Web of Trust (http://https://www.mywot.com/)


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on December 05, 2012, 10:04:43 AM
The slippage on all Pepperstone accounts is starting to be a joke. I run single instance of EAs on those accounts and I am getting execution times of around 10 seconds!!!

I am running my EAs on the VPS they recommended to me which is on their same network.

I am very close to move all RobinVOL accounts to a more trading friendly broker.

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fclip2net.com%2Fclip%2Fm77417%2F1354701708-clip-3kb.png&hash=18367d9dc522cd359a042b861a2bc931)
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on December 05, 2012, 10:15:27 AM
The slippage on all Pepperstone accounts is starting to be a joke. I run single instance of EAs on those accounts and I am getting execution times of around 10 seconds!!!

I am running my EAs on the VPS they recommended to me which is on their same network.

I am very close to move all RobinVOL accounts to a more trading friendly broker.

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fclip2net.com%2Fclip%2Fm77417%2F1354701708-clip-3kb.png&hash=18367d9dc522cd359a042b861a2bc931)

what about MIG Bank? I am going to open an account there soon.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on December 06, 2012, 07:55:17 AM
Free software: Fx autodetector.
You can download it for free from Megadroid website. It logs any connection error, and a pop up window appears at the same time, so you can see when you log on to your VPS if any connection error occured.

I haven't found any download link on the Megadroid website, only the usual hype and a lot of faked performance reports.

By the way: Megadroid website is listed as 'malicious software', 'phishing site' et cetera with various internet security agencies and applications. So it's not advisable to download anything from there.

Here's a link to a nice add-on for info/protection: WOT - Web of Trust (http://"https://www.mywot.com/")


Cheers,
P.

When you want to leave the website it offers you to stay and you get a gift. This gift is the fx autodetector.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on December 06, 2012, 08:25:01 AM
The slippage on all Pepperstone accounts is starting to be a joke. I run single instance of EAs on those accounts and I am getting execution times of around 10 seconds!!!


That's not slippage, but simply a delay in execution confirmation.

Have a look at item '12.8 Hanging Orders' in the Pepperstone Product Disclosure Statement (PDS) (http://"https://pepperstone.com/legal/PepperstonePDS.pdf") for a detailed description.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on December 06, 2012, 08:29:13 AM
When you want to leave the website it offers you to stay and you get a gift. This gift is the fx autodetector.

Oh, ok ... haven't noticed that.
I hate pages that ask 'Do you really want to leave' or something similar, and make you click once more ... so I never read those messages.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: ak386 on December 06, 2012, 05:01:21 PM
This broker is very slow and freezes when you enter or close position,
The slippage is horrible.
Rehearse a demo with Pepperstone razor and compared with IC MARKTES.
You will see hell and heaven.
The results prove it.
I believe that this business is not bla bla bla is the results.
I do not want to create differences but protect the traders.
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on December 06, 2012, 06:28:48 PM
This broker is very slow and freezes when you enter or close position,
The slippage is horrible.

I have never had any 'freezing' of MT4 when trading with Pepperstone.
Slippage of more than 1 pip is rare, average slippage is 0.3-0.5 pips.
Terminate the pr0n download while trading, maybe? (Just joking, so don't get upset, hehe). But seriously, this problem seems to be caused by lack of CPU speed and/or RAM size of your machine rather than by the broker.


Rehearse a demo with Pepperstone razor and compared with IC MARKTES.

So you bad-mouth one broker and immediately advertise another?
That's nice.   ;)


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: charlieg on December 06, 2012, 07:45:24 PM
The first port of call for any MT4 hanging problem is always to check Tools > Options > Charts and set 'Max bars in chart' and 'Max bars in history' to their minimum (5,000).

If you've got one or more indicators attached to a chart which recalculate on every iteration (or an EA calling a custom indicator function), then having it calculate a value on more bars than is necessary will mean that you're always going to be prone to hanging issues - especially on older PCs.
Title: Re: Pepperstone Razor ECN Account
Post by: ak386 on December 06, 2012, 07:56:00 PM
My friend, compared PEPPERSTONE with FXPRIMUS,  IC Markets or other.
I do not sell any product, I just wish that people made ​​money.
I think that if a broker takes 5 seconds to close it freeze.
My PC is high speed.
I only ask newbies open several demo and compare.
A good BROKER close positions in milliseconds.

If you are good business acumen knows who would believe.
If we want this THREAD  help us to take  decisions, we have to filter what is good and bad.
IF this thread is just for  sell commercial accounts, please ask me and I get out from this forum.

Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on December 06, 2012, 10:07:47 PM
My friend, compared PEPPERSTONE with FXPRIMUS,  IC Markets or other.
I do not sell any product, I just wish that people made ​​money.

Hmmm, ok ... if you say so.  :)


I think that if a broker takes 5 seconds to close it freeze.
My PC is high speed.
I only ask newbies open several demo and compare.
A good BROKER close positions in milliseconds.

I have never seen a freeze, despite having set chart bars to 65,000 ... even though sometimes there are execution confirmation delays; that happens with every broker, depending of traffic volume.
And usually Pepperstoen closes in milliseconds.


If you are good business acumen knows who would believe.
If we want this THREAD  help us to take  decisions, we have to filter what is good and bad.
IF this thread is just for  sell commercial accounts, please ask me and I get out from this forum.

I agree about speaking openly on fora, especially whenever money is involved.
But calling a broker 'hell' because of some technical problem you have is not something I'm prepared to let go unopposed.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: ak386 on December 06, 2012, 11:01:42 PM
I am sorry, you're right, hell is a heavy word, you can change to something softer.
Like, not as good as other broker.
I didnt have a problem with Pepperstone single track a demo two weeks to have conclusion.
I do not want to offend the sensibilities of anyone, let me be clear opinion.
I wait for you to be honest with your opinions.
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on December 07, 2012, 11:54:09 AM
No issues with Pepper here. (standard account)
Title: Re: Pepperstone Razor ECN Account
Post by: Brent on December 11, 2012, 06:29:49 AM
Throwing in my 2 cents....

Absolutely no issues with Pepperstone.

Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on December 12, 2012, 08:22:28 AM
I 've been with Pepperstone for over a year now, never had an issue.
Title: Re: Pepperstone Razor ECN Account
Post by: alex19771977 on December 18, 2012, 09:23:10 AM
Pepperstone Edge Razor Live Account execution today for one event at specific time took ~ 11 000 ms or 11 seconds, VPS to Edge Server latency 5ms.

Average order exectution time ~ 350 ms
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on December 18, 2012, 11:26:54 AM
Hi alex,


have a look at item '12.8 Hanging Orders' of Pepperstone's Product Disclosure Statement.
It can be found on P-stone's website; go to Company Profile > Legal Documentation.

Of course, sometimes execution lags with every broker, but often it's just a 'hanging order', i.e. the order has been executed, but the order confirmation takes some time.

If it happens to you regularly, you should contact support and just ask them for their own log time of a specific order, whose execution time seemed to suck.
You can then check whether it really was bad execution time or just a 'hanging order' by comparing their log time with your MT4's.


Cheers,
P.
Title: Re: Pepperstone Razor ECN Account
Post by: Candlestick on December 18, 2012, 02:27:17 PM
Lately im getting more and more disappointed with Pepperstone.
My Armada account (mirror) is getting way ahead from my Pepperstone.
Im already thinking about closing my Pepper account and go to dukascopy as a secondary.
Pepper constantly giving me negative slippages and order delays which make results even worse.

Extremely dissapointed.  They were very good broker in terms of spreads and execution. But now they are going worse and worse every week.

:(
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on December 18, 2012, 02:52:41 PM
Lately im getting more and more disappointed with Pepperstone.
My Armada account (mirror) is getting way ahead from my Pepperstone.
Im already thinking about closing my Pepper account and go to dukascopy as a secondary.
Pepper constantly giving me negative slippages and order delays which make results even worse.

Extremely dissapointed.  They were very good broker in terms of spreads and execution. But now they are going worse and worse every week.

:(
Give Axitrader a try if you want a broker like what Pepperstone used to be like. Pepperstone were essentially a white label of Axitrader until they introduced their new Edge accounts. I use Axi and executions are mostly fine
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on December 18, 2012, 03:56:36 PM
Guys, pepperstone.com is unavailable?
Title: Re: Pepperstone Razor ECN Account
Post by: Tradenow on December 18, 2012, 04:07:55 PM
Guys, pepperstone.com is unavailable?

no. all is fine. check your internet.  ;)

best regards
mark
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on December 18, 2012, 04:10:20 PM
yes, it's ok now
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on December 18, 2012, 08:17:58 PM
Lately im getting more and more disappointed with Pepperstone.
My Armada account (mirror) is getting way ahead from my Pepperstone.
Im already thinking about closing my Pepper account and go to dukascopy as a secondary.
Pepper constantly giving me negative slippages and order delays which make results even worse.

Extremely dissapointed.  They were very good broker in terms of spreads and execution. But now they are going worse and worse every week.

:(

If  you are having issues with Pepper, you need to contact them and direct your problems to where they can be fixed.
I was having issues with Pepper and almost closed my account until they fixed my issue. Of course I had proof and screenshots (more than 1), a bit of patience..., to provide a basis for fixing my issue. All is back to normal know And I am back to being very pleased with them..
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on January 02, 2013, 06:29:29 AM
With Pepperstone, traders can loss more than their deposit due to their (as informed to me via an e-mail) "true ECN" status.

Anybody have more info on this "rule"?

For the record, Pepperstone is no longer one of my "preferred" broker.
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on January 02, 2013, 06:46:25 AM
With Pepperstone, traders can loss more than their deposit due to their (as informed to me via an e-mail) "true ECN" status.

Anybody have more info on this "rule"?

For the record, Pepperstone is no longer one of my "preferred" broker.
It is written in Pepperstone's "Product Disclosure Statement".  I guess you already agreed with this when you opened your account whether you really noticed or not.
Section 13.6.1
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on January 03, 2013, 10:27:40 AM
 It is written in Pepperstone's "Product Disclosure Statement".  I guess you already agreed with this when you opened your account whether you really noticed or not.
Section 13.6.1
[/quote]


Yes indeed, that is stated on that section. And yes, most true ECN brokers have the same on their TOS too.

Thank you for that info.
Title: Re: Pepperstone Razor ECN Account
Post by: FndoA on February 05, 2013, 10:49:26 AM
Anyone else having problems with their Pepperstone Edge account? I have been offline for about 20 minutes now...
Title: Re: Pepperstone Razor ECN Account
Post by: fxtgv on February 05, 2013, 10:58:00 AM
Anyone else having problems with their Pepperstone Edge account? I have been offline for about 20 minutes now...
Yes, same here, no connection and common errors ... worrying ::)
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on February 05, 2013, 11:08:07 AM
Anyone else having problems with their Pepperstone Edge account? I have been offline for about 20 minutes now...

3rd or so outage in a week for me. I'm on a Razor edge a/c. Looking at other options after over a year with these guys...
Title: Re: Pepperstone Razor ECN Account
Post by: busybody on February 05, 2013, 11:23:07 AM
 I asked them to resurrect my old non edge accounts, which they refused. Then I said OK, I'll take my business over to IC markets. Within a few hours I got an email back offering my accounts on the old servers. Now everything works great again.  ;)
Title: Re: Pepperstone Razor ECN Account
Post by: alex19771977 on February 05, 2013, 03:18:55 PM
Anyone else having problems with their Pepperstone Edge account? I have been offline for about 20 minutes now...

The same.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on February 06, 2013, 12:03:09 AM
The same.
I'm thinking leave this broker.
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on February 06, 2013, 06:08:29 AM
They were pretty good in the past, but since "Edge" it seems to go downhill with execution + slippage. And their pending order distance of 20 points is also ancient for a "True ECN" broker - none of the other serious ECN brokers have such a limitation anymore since a long time already. Still Pepperstone is holding on to this to "protect their servers from excessive load" as they say - yet they are still doing worse execution / slippage wise than all the other brokers that don´t have such a limitation.
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on February 08, 2013, 01:03:40 AM
I asked them to resurrect my old non edge accounts, which they refused. Then I said OK, I'll take my business over to IC markets. Within a few hours I got an email back offering my accounts on the old servers. Now everything works great again.  ;)

They didn't let me do that, you must be lucky.

However you do realise that these are just AxiTrader accounts that ps white labelled right?

Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on February 08, 2013, 08:37:40 PM
Not exactly true since Pepperstone Edge (Razor was though) they have their own thing. Just look at the spreads at MyFxBook and compare AXI to Pepperstone Edge, spreads are much lower at Pepperstone and amount of ticks is also vastly different.

I would use Pepperstone Edge a lot more if they wouldn´t have that ancient pending stop distance of 2 pips, which makes good tick-scalping impossible. These days I am using them for mid-term strategies only, but doing well with that there.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on February 09, 2013, 04:56:26 AM
Not exactly true since Pepperstone Edge (Razor was though) they have their own thing. Just look at the spreads at MyFxBook and compare AXI to Pepperstone Edge, spreads are much lower at Pepperstone and amount of ticks is also vastly different.

I would use Pepperstone Edge a lot more if they wouldn´t have that ancient pending stop distance of 2 pips, which makes good tick-scalping impossible. These days I am using them for mid-term strategies only, but doing well with that there.
I think there is something wrong with how myfxbook is measuring the AXI spreads there. Even the Axi standard accounts spreads are almost always 1.6 pips or better for EURUSD (with no commission), except during news spikes when they may briefly be higher. PRO accounts are pretty much always from 0.2-0.6 pips plus commission.
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on February 09, 2013, 05:27:14 AM
Not exactly true since Pepperstone Edge (Razor was though) they have their own thing. Just look at the spreads at MyFxBook and compare AXI to Pepperstone Edge, spreads are much lower at Pepperstone and amount of ticks is also vastly different.

I would use Pepperstone Edge a lot more if they wouldn´t have that ancient pending stop distance of 2 pips, which makes good tick-scalping impossible. These days I am using them for mid-term strategies only, but doing well with that there.

Agreed. But the issue is that they are referring certain traders back to their old razor accounts which are just Axi accounts.

I'm sorry but I was just a bit angry that their reliability since trying to go out in their own is shocking. They've had so many issues this week alone. And yet they are letting 'some' traders here go back to an old account because they threaten to go elsewhere. When me and others tried to do the same we were told it wasn't possible... So why is there rules for one and not the others?

And yes myfxbook is shocking with trying to get the right spreads. Sometimes they show pro accounts with standard spreads and vice versa. Spreads don't mean anything if execution isn't there either.

I have stopped trading in the edge account after this week and am ticked off at how some clients here got a different set of rules..

But if you're already trading with Axi pro (like me) then I guess it's not a big deal! But still them harping on about edge being any sort of 'edge'  is nonsense ..

Pepper has lost their halo. And the way they can treat clients like this is appalling. I'm going to give them another chance the next couple weeks but that is last straw. If it ain't broke, don't fix it... And PS' edge is a great example of that.
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on February 09, 2013, 05:13:14 PM
Yes, sure they are not that great anymore but I didn´t have any problem the last 2 weeks trading a mid-term strategy. I am trading the same EA at Armada, Pepperstone and IC Markets and the entries + exits have been absolutely the same the last 2 weeks between Armada and Pepperstone. Only IC Markets "jumped out" because of the slippage issues they have right now. So at least for my EA Pepperstone is doing the same as Armada. For tick-scalping that would a total different story for sure, let alone because of the stoplevel at Pepperstone and the slower execution.
Title: Re: Pepperstone Razor ECN Account
Post by: pipkiller on February 16, 2013, 11:40:34 PM
Yes, sure they are not that great anymore but I didn´t have any problem the last 2 weeks trading a mid-term strategy. I am trading the same EA at Armada, Pepperstone and IC Markets and the entries + exits have been absolutely the same the last 2 weeks between Armada and Pepperstone. Only IC Markets "jumped out" because of the slippage issues they have right now. So at least for my EA Pepperstone is doing the same as Armada. For tick-scalping that would a total different story for sure, let alone because of the stoplevel at Pepperstone and the slower execution.

Thats interesting. Can you specify what type of account do you have with Armada and Pepperstone? ECN, micro, etc.
I am asking because obviously we want to compare apples with apples...
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on February 17, 2013, 02:10:48 AM
Sure:

Armada Exchange account (with commission)

Pepperstone Edge ECN account (with commission)
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on February 19, 2013, 08:46:28 AM
All good for the last week or so! (Reliability wise and good execution)

Hoping for some more of the same...
Title: Re: Pepperstone Razor ECN Account
Post by: trader578 on February 22, 2013, 03:15:16 AM
Hi guys,
I haven't traded live on Pepperstone Edge for a few months, and I am wondering if you guys are still getting frequent disconnections?
The other thing that makes me suspicious about Pepperstone is that 2 pip stop level.  Certainly a true ECN broker that only makes their money on commissions wouldn't be concerned about where we place our stops. 

Cheers ;)
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on February 22, 2013, 04:05:23 AM
Same EA, running with the same settings at 3 brokers, see:

Pepperstone Edge:

2013.02.21 07:45:08  XXXXXX EURUSD,M5: open #6198523 sell 0.09 EURUSD at 1.32640 ok
2013.02.21 07:45:00  XXXXXX EURUSD,M5: Trying To Place Short Order At: 1.32655
^8 Seconds to open the order and 1.5 pips slippage on top!


IC Markets:

2013.02.21 07:45:01  XXXXXX EURUSDi,M5: open #3188790 sell 0.09 EURUSDi at 1.32654 ok
2013.02.21 07:45:00  XXXXXX EURUSDi,M5: Trying To Place Short Order At: 1.32655
^1 Second to open the order, just 0.1 pips slippage


Armada Markets:

2013.02.21 07:45:00  XXXXXX EURUSD.arm,M5: open #8057635 sell 0.09 EURUSD.arm at 1.32653 ok
2013.02.21 07:44:59  XXXXXX EURUSD.arm,M5: Trying To Place Short Order At: 1.32655
^1 Second to open the order, just 0.2 pips slippage


That´s not always the case with the 8 seconds exec at Pepper, but it happens from time to time while IC and Armada always execute quickly and with low slippage for this kind of EA (a non tick-scalper). Pepperstone responded to this that they will be monitoring the execution times from now on to see where the problem might come from, which I find good, but bad on the other hand that they seem to not have monitored their exec time before on a constant base! Which every broker should do in my opinion if they are serious about delivering quality execution.

And yes, the 2 pips STOPLEVEL is ancient and makes me wonder too why they don´t remove it like any other ECN broker. They once told me that it is to not overload the server, yet other brokers can do it with 0 STOPLEVEL without problems and Pepperstone always claims to have superb-fast servers, yet they impose this limit and execution even normal (non-volatile) times is quite high for my taste.

As for disconnections, those are the server disconnects for the last days:

2013.02.18 00:13:00   '00000': login
2013.02.18 00:11:47   '00000': ping failed

2013.02.18 00:24:16   '00000': login
2013.02.18 00:22:41   '00000': ping failed

2013.02.18 00:55:16   '00000': login
2013.02.18 00:53:42   '00000': ping failed

2013.02.19 01:47:10   '00000': login
2013.02.19 01:46:57   '00000': ping failed

2013.02.20 18:58:56   '00000': login
2013.02.20 18:57:42   '00000': ping failed

2013.02.21 00:42:56   '00000': login
2013.02.21 00:41:30   '00000': ping failed


Honestly not to impressive.
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on February 22, 2013, 06:21:30 AM
Just withdrew my money from pepperstone. I am receving a ton of error messages, disconnections, delayed execution etc as of late. Why bother with them if there are so many other brokers out there. Their support kinda sucks too. I was trying to inform them about their issues but all they say is that there is an error on my part: badly coded ea, firewall, etc ... ridiculous. As I am trading some of my own eas I am taking the "badly coded" part pretty personally ;)
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on February 22, 2013, 08:15:59 AM
Hehe, they also asked now what EA I am using, wonder if they reply the same as for you;) And yea, heaps of disconnects and such, really no good anymore... wonder why they have gone so downhill though, they were a lot better in 2011!
Title: Re: Pepperstone Razor ECN Account
Post by: fmonera on February 22, 2013, 08:23:53 AM
Hehe, they also asked now what EA I am using, wonder if they reply the same as for you;) And yea, heaps of disconnects and such, really no good anymore... wonder why they have gone so downhill though, they were a lot better in 2011!

The same here. My patience is over.
Title: Re: Pepperstone Razor ECN Account
Post by: anjelo on February 22, 2013, 08:42:35 AM
Same EA, running with the same settings at 3 brokers, see:

Pepperstone Edge:

2013.02.21 07:45:08  XXXXXX EURUSD,M5: open #6198523 sell 0.09 EURUSD at 1.32640 ok
2013.02.21 07:45:00  XXXXXX EURUSD,M5: Trying To Place Short Order At: 1.32655
^8 Seconds to open the order and 1.5 pips slippage on top!


IC Markets:

2013.02.21 07:45:01  XXXXXX EURUSDi,M5: open #3188790 sell 0.09 EURUSDi at 1.32654 ok
2013.02.21 07:45:00  XXXXXX EURUSDi,M5: Trying To Place Short Order At: 1.32655
^1 Second to open the order, just 0.1 pips slippage


Armada Markets:

2013.02.21 07:45:00  XXXXXX EURUSD.arm,M5: open #8057635 sell 0.09 EURUSD.arm at 1.32653 ok
2013.02.21 07:44:59  XXXXXX EURUSD.arm,M5: Trying To Place Short Order At: 1.32655
^1 Second to open the order, just 0.2 pips slippage


That´s not always the case with the 8 seconds exec at Pepper, but it happens from time to time while IC and Armada always execute quickly and with low slippage for this kind of EA (a non tick-scalper). Pepperstone responded to this that they will be monitoring the execution times from now on to see where the problem might come from, which I find good, but bad on the other hand that they seem to not have monitored their exec time before on a constant base! Which every broker should do in my opinion if they are serious about delivering quality execution.

And yes, the 2 pips STOPLEVEL is ancient and makes me wonder too why they don´t remove it like any other ECN broker. They once told me that it is to not overload the server, yet other brokers can do it with 0 STOPLEVEL without problems and Pepperstone always claims to have superb-fast servers, yet they impose this limit and execution even normal (non-volatile) times is quite high for my taste.

As for disconnections, those are the server disconnects for the last days:

2013.02.18 00:13:00   '00000': login
2013.02.18 00:11:47   '00000': ping failed

2013.02.18 00:24:16   '00000': login
2013.02.18 00:22:41   '00000': ping failed

2013.02.18 00:55:16   '00000': login
2013.02.18 00:53:42   '00000': ping failed

2013.02.19 01:47:10   '00000': login
2013.02.19 01:46:57   '00000': ping failed

2013.02.20 18:58:56   '00000': login
2013.02.20 18:57:42   '00000': ping failed

2013.02.21 00:42:56   '00000': login
2013.02.21 00:41:30   '00000': ping failed


Honestly not to impressive.

Sorry for the noob question, but could it be because there too many same orders from RobinVol? fmonera recommends pepperstone in the RobinVol manual. Also, the official accounts also show pepperstone as the broker. Hence, chances are many traders who use RobinVol try to follow this trading condition.
Title: Re: Pepperstone Razor ECN Account
Post by: Star on February 22, 2013, 10:26:02 AM
Same EA, running with the same settings at 3 brokers, see:

Pepperstone Edge:

2013.02.21 07:45:08  XXXXXX EURUSD,M5: open #6198523 sell 0.09 EURUSD at 1.32640 ok
2013.02.21 07:45:00  XXXXXX EURUSD,M5: Trying To Place Short Order At: 1.32655
^8 Seconds to open the order and 1.5 pips slippage on top!


IC Markets:

2013.02.21 07:45:01  XXXXXX EURUSDi,M5: open #3188790 sell 0.09 EURUSDi at 1.32654 ok
2013.02.21 07:45:00  XXXXXX EURUSDi,M5: Trying To Place Short Order At: 1.32655
^1 Second to open the order, just 0.1 pips slippage


Armada Markets:

2013.02.21 07:45:00  XXXXXX EURUSD.arm,M5: open #8057635 sell 0.09 EURUSD.arm at 1.32653 ok
2013.02.21 07:44:59  XXXXXX EURUSD.arm,M5: Trying To Place Short Order At: 1.32655
^1 Second to open the order, just 0.2 pips slippage


That´s not always the case with the 8 seconds exec at Pepper, but it happens from time to time while IC and Armada always execute quickly and with low slippage for this kind of EA (a non tick-scalper). Pepperstone responded to this that they will be monitoring the execution times from now on to see where the problem might come from, which I find good, but bad on the other hand that they seem to not have monitored their exec time before on a constant base! Which every broker should do in my opinion if they are serious about delivering quality execution.

And yes, the 2 pips STOPLEVEL is ancient and makes me wonder too why they don´t remove it like any other ECN broker. They once told me that it is to not overload the server, yet other brokers can do it with 0 STOPLEVEL without problems and Pepperstone always claims to have superb-fast servers, yet they impose this limit and execution even normal (non-volatile) times is quite high for my taste.

As for disconnections, those are the server disconnects for the last days:

2013.02.18 00:13:00   '00000': login
2013.02.18 00:11:47   '00000': ping failed

2013.02.18 00:24:16   '00000': login
2013.02.18 00:22:41   '00000': ping failed

2013.02.18 00:55:16   '00000': login
2013.02.18 00:53:42   '00000': ping failed

2013.02.19 01:47:10   '00000': login
2013.02.19 01:46:57   '00000': ping failed

2013.02.20 18:58:56   '00000': login
2013.02.20 18:57:42   '00000': ping failed

2013.02.21 00:42:56   '00000': login
2013.02.21 00:41:30   '00000': ping failed


Honestly not to impressive.

Sorry for the noob question, but could it be because there too many same orders from RobinVol? fmonera recommends pepperstone in the RobinVol manual. Also, the official accounts also show pepperstone as the broker. Hence, chances are many traders who use RobinVol try to follow this trading condition.




I doubt it.People with other EAs are having problems too with Pepperstone.
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on February 22, 2013, 05:20:04 PM
And my EA is not RobinVol but my own one.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on February 24, 2013, 02:45:37 PM
Has anybody else received an email from what appears to be The Aslan Group about Pepperstone rebates? There seems to be an option to receive them by direct deposit to your Pepperstone account instead of PayPal.
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on February 24, 2013, 03:02:49 PM
I have received
Title: Re: Pepperstone Razor ECN Account
Post by: primi on February 24, 2013, 04:51:08 PM
Yeah, it's OK, was just confused for a minute because I didn't recognise the email address. I only remembered rebates@theaslangroup.biz but in fact they are using a gmail address as well. Thanks.
Title: Re: Pepperstone Razor ECN Account
Post by: pipkiller on February 25, 2013, 02:57:02 AM
Has anybody else received an email from what appears to be The Aslan Group about Pepperstone rebates? There seems to be an option to receive them by direct deposit to your Pepperstone account instead of PayPal.

Sorry but what is the Aslan Group?
Title: Re: Pepperstone Razor ECN Account
Post by: websmith on February 25, 2013, 03:39:04 AM
Sorry but what is the Aslan Group?

http://www.donnaforex.com/forum/?page=theaslangroup
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on February 25, 2013, 04:09:15 AM
Has anybody else received an email from what appears to be The Aslan Group about Pepperstone rebates? There seems to be an option to receive them by direct deposit to your Pepperstone account instead of PayPal.

Sorry but what is the Aslan Group?


...or, go to top of this page under "THE ASLAN GROUP"
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on February 25, 2013, 10:52:53 AM
Not exactly true since Pepperstone Edge (Razor was though) they have their own thing. Just look at the spreads at MyFxBook and compare AXI to Pepperstone Edge, spreads are much lower at Pepperstone and amount of ticks is also vastly different.

I would use Pepperstone Edge a lot more if they wouldn´t have that ancient pending stop distance of 2 pips, which makes good tick-scalping impossible. These days I am using them for mid-term strategies only, but doing well with that there.

I was going over myfxbook spreads over the weekend and saw they finally fixed up the spreads for Axi Pro/Standard and as you can see the Pepper razor and Axi Pro are identical.

I've been looking at who has decent spreads but without the disconnects besides Axi... I need a backup Grade A broker darnit!

I spoke too soon that things had improved. Kiss of death.

Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on February 25, 2013, 10:55:06 AM
Has anybody else received an email from what appears to be The Aslan Group about Pepperstone rebates? There seems to be an option to receive them by direct deposit to your Pepperstone account instead of PayPal.

If you sign up using HFT Group (Jon Pearce) with Axi they've been doing that for ages... $1.50 rebates into your account every month. Much easier.. I wonder if AsGroup will do this with other brokers too or just PS?
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on March 03, 2013, 10:42:10 PM
I'm just checking the spread on my accounts and see something interesting.

Currently the spread on my live Razor account is around 2.4-3 pip on EURUSD, 2 pip on AUDUSD and 3.9 on USDCHF, while on my Pepperstone standard demo account 2.4 on EURUSD, 1.9 on AUDUSD and 2.2 on USDCHF.

On my IC Markets live: 1.1 on EURUSD, and 0.7-1.2 on AUDUSD and 1.5 on USDCHF.

Interesting
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on March 07, 2013, 11:12:09 AM
I'm just checking the spread on my accounts and see something interesting.

Currently the spread on my live Razor account is around 2.4-3 pip on EURUSD, 2 pip on AUDUSD and 3.9 on USDCHF, while on my Pepperstone standard demo account 2.4 on EURUSD, 1.9 on AUDUSD and 2.2 on USDCHF.

On my IC Markets live: 1.1 on EURUSD, and 0.7-1.2 on AUDUSD and 1.5 on USDCHF.

Interesting

Am I missing something? If your razor spreads are that high there's something wrong?

I just read on forexFactory they've been labelled as hyping up their own forum? Strange.. it doesn't happen here.. does it? Do they have the same checks here?

They seem to be taking a beating here there and everywhere....
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on March 07, 2013, 01:43:45 PM
I just read on forexFactory they've been labelled as hyping up their own forum? Strange.. it doesn't happen here.. does it? Do they have the same checks here?

They seem to be taking a beating here there and everywhere....
It is a mess. The rules of today are crucify first and then trial and judge (if any)... They commercialized me, lol. Not sure what they were on when they took that decision.  The thread was active and it might of bothered some competitors, just a theory.

How do you hype up a forum? Unless someone was using multiple names, but even then. i was posting a lot there, was my hangout spot and had fun and tried to help others. Before all this.
Title: Re: Pepperstone Razor ECN Account
Post by: anjelo on March 08, 2013, 01:57:30 AM
I had a withdrawal via CC and it has been processed and approved on March 1st. However, until now, March 8th, the fund is not yet credited to my bank account.  ??? >:(

Has anyone ever experienced the same thing?
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on March 08, 2013, 11:24:51 AM
I had a withdrawal via CC and it has been processed and approved on March 1st. However, until now, March 8th, the fund is not yet credited to my bank account.  ??? >:(

Has anyone ever experienced the same thing?

IF you had a withdrawal via CC then wouldn't it go to the CC and not your bank account?

My withdrawals have always been fairly quick, so not really any complaints there..
Title: Re: Pepperstone Razor ECN Account
Post by: jobudi888 on March 09, 2013, 10:47:23 AM
I have an unpleasant experience last Thursday on the 7th with Pepperstone and I would to ask everybody if this is normal?
I got an open trade on GBP USD during the news and i put a Stop Loss at 1.50083 then after the news it hit my SL but way up 1.50569 thats 48 pips above my Stop Loss and I contact their support and they answer "It's normal" during news cause of lack liquidity and slippage, but for 48 pips difference so what the use of Stop Loss if its gonna get hit 48 pips above your SL.
And they said they have Top Tier Liquidity: Next-generation STP access to one of the largest pools of interbank liquidity in the world.!!!

So I want to ask you guys traders is this normal??? cause this is the second time I got hit by slippage with pepperstone first it was 9 pips now this 48 pips. Do any of you experience the same thing at that time or any other time during news? At any other broker?

So if you guys say its normal then they are right and i just plain unlucky. And this is picture is from them explaining what happened.
Appreciate your feedback Thanks
Title: Re: Pepperstone Razor ECN Account
Post by: primi on March 09, 2013, 03:45:35 PM
and they answer "It's normal" during news cause of lack liquidity and slippage, but for 48 pips difference so what the use of Stop Loss if its gonna get hit 48 pips above your SL.
And they said they have Top Tier Liquidity: Next-generation STP access to one of the largest pools of interbank liquidity in the world.!!!

So I want to ask you guys traders is this normal??? cause this is the second time I got hit by slippage with pepperstone first it was 9 pips now this 48 pips. Do any of you experience the same thing at that time or any other time during news? At any other broker?

So if you guys say its normal then they are right and i just plain unlucky. And this is picture is from them explaining what happened.
Appreciate your feedback Thanks

There was almost a 40 pip gap and the first available rate beyond your SL was already far away. At that time I think the server executed a market order and that again takes time to execute and price can move away more. It can happen at news times and this was a very strong move. Extreme even.

My Pepperstone chart looks the same, with the same gap. Some other brokers don't have this gap but that doesn't necessarily mean you would get a better execution.
Title: Re: Pepperstone Razor ECN Account
Post by: ninja_007 on March 10, 2013, 06:55:27 AM
I am very interested to upgrade mu account. If anyone helps me by suggestion, I'll very glade.
Title: Re: Pepperstone Razor ECN Account
Post by: JimBss on March 20, 2013, 09:42:02 AM
why are all my demos out?
Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on March 20, 2013, 10:42:41 AM
Pepperstone's demo accounts expire after 30 days.
You can open new ones though, as often as you wish.
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on March 20, 2013, 11:15:33 AM
If you have live account then ask for pepperstone to make your demo acount non-expire.

You can email to pepper with your demo account number and live account number.




Title: Re: Pepperstone Razor ECN Account
Post by: forexfish on March 22, 2013, 08:02:13 PM
If you have live account then ask for pepperstone to make your demo acount non-expire.

You can email to pepper with your demo account number and live account number.

Thanks - Do you have nonexpire demo at Pepperstone ?
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on March 23, 2013, 01:18:13 AM
If you have live account then ask for pepperstone to make your demo acount non-expire.

You can email to pepper with your demo account number and live account number.

Thanks - Do you have nonexpire demo at Pepperstone ?

I have 10 nonexire demo account at them.


Title: Re: Pepperstone Razor ECN Account
Post by: forexfish on March 23, 2013, 02:44:52 AM
If you have live account then ask for pepperstone to make your demo acount non-expire.

You can email to pepper with your demo account number and live account number.

Thanks - Do you have nonexpire demo at Pepperstone ?

I have 10 nonexire demo account at them.

Thanks VegaMax
Title: Re: Pepperstone Razor ECN Account
Post by: Gooney on March 24, 2013, 02:24:10 PM
I was looking into signing up with Pepperstone and trade via their ECN account...any reason not to? I would like trade using a 'reputable' broker from Aus? I have of Armada, Saxo Bank, IGmarkets, Axitarder, Dukascopy and many others and Pepperstone seems to be the favourite in Aus... i think.
Title: Re: Pepperstone Razor ECN Account
Post by: fxtgv on March 24, 2013, 03:49:21 PM
Only few hours left till markets open and I have "no connection" error on my MT4 (Edge Razor). Anybody else?!      ???
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on March 24, 2013, 08:22:15 PM
Only few hours left till markets open and I have "no connection" error on my MT4 (Edge Razor). Anybody else?!      ???

Me to on live account. Demo is okay.
Title: Re: Pepperstone Razor ECN Account
Post by: fxtgv on March 24, 2013, 08:53:13 PM
Only few hours left till markets open and I have "no connection" error on my MT4 (Edge Razor). Anybody else?!      ???

Me to on live account. Demo is okay.

Thanks, now connection is back for me, hope for you too   ;)...
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on March 25, 2013, 02:21:46 AM
I remember that their Edge ECN server never be late to starting their server for Market opening since beta tetsing on Janualy 2012.  Pepperstone seems to spending a lot of time for the live server maintenance during weekdend.
Sometimes their server starts just before market opening.
That is common thing among many brokers especially they want to test and prepare to majour Metaquotes server upgrade or enhancement of the servers. :D
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on March 26, 2013, 06:03:51 AM
00:06:12 'X': order sell market 0.60 EURUSD sl: 0.00000 tp: 0.00000
00:06:16 'X': request was accepted by server
00:06:16 'X': request in process
00:06:16 'X': order was opened : #7719833 sell 0.60 EURUSD at 1.28592 sl: 0.00000 tp: 0.00000

4 seconds for this order to open. Is this normal nowadays with Pepperstone?
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on March 26, 2013, 06:29:39 AM
00:06:12 'X': order sell market 0.60 EURUSD sl: 0.00000 tp: 0.00000
00:06:16 'X': request was accepted by server
00:06:16 'X': request in process
00:06:16 'X': order was opened : #7719833 sell 0.60 EURUSD at 1.28592 sl: 0.00000 tp: 0.00000

4 seconds for this order to open. Is this normal nowadays with Pepperstone?

Pepperstone use GMT2/3 .  The Time 00:06:12 is right after their rollover time  (blackout period).   That has been usual with both old razor and edge.   
That's a dangerous time for Pre Asian session Scalpers too.
I somes had very large slippage on that time at pepperstone as well as longer response time.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 27, 2013, 02:05:33 AM
Someone know if with Pepperstone edge every trade placed go realy to liquidity providers ?
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 27, 2013, 03:39:52 PM
Someone know if with Pepperstone edge every trade placed go realy to liquidity providers ?
I've asked this to Pepperstone:
"... i want to know if all my orders go to liquidity providers and a proof of that...".
I'm waiting answer.
Thats a good question don't you think ?
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on March 27, 2013, 05:24:26 PM
Thats's a good question.

But if your account is old razor, it is not true.
Pepperstone's old Razor is white label of AxiTrador Pro.
and AxiTrader states it is ECN Style.
So that it is not true ECN.  They are counter party.

Some aggregation happens.

Is your account Edge? If so I'm not sure what's happening but they say it is ECN.


Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 27, 2013, 05:37:30 PM
Thats's a good question.
But if your account is old razor, it is not true.
Pepperstone's old Razor is white label of AxiTrador Pro.
and AxiTrader states it is ECN Style.
So that it is not true ECN.  They are counter party.
Some aggregation happens.
Is your account Edge? If so I'm not sure what's happening but they say it is ECN.
It's Edge.
They say it is ECN but we don't have any proof if our orders go to liquidity providers.
Brokers in general are lyers.
Title: Re: Pepperstone Razor ECN Account
Post by: VegaMax on March 27, 2013, 06:36:24 PM
Thanks,
Your's is Edge.  OK.
They say it is ECN, and I think It it is true ECN because
I used the Edge account from Jan-2012.   
It was a beta veriosn of Edge Account when I started.

Edge ECN account has been behaving like true ECN account since perception.

True Edge ECN likely has slippage and have some other real world problems which is commmon to true ECN account with various brokers.   I compared with my old Razor account and other brokers accounts which was abouut 20 broker account.

Pepperstone says the LP(liquidity Providor) is Dark Pool.
It means they have several contract with Big Banks and some other LPs.

Some people say that their EA(Expert Advisor) works better on Edge Account even if there is much more slippage than old account.  I verified this as true by comparing my EA performance between pepperstone old Razor and Edge Razor.
I used  euronis EA and some other EAs for this comparison.
Edge Razor is seemed to be a true ECN after my investigation.
But the slippage itself is slighly wider than old account just sometimes.

This is because old Account was not true ECN and therefore slippage was minimum.   Edge seems to be a true ECN.

That is because I think the Edge account use realistic and true price action from real banks.   

If you are really profittable trader , you may want to go to or stay at Edge because it is better for you.

If you are loosing trader,  you can remain using old razor accoount without any problems.  That is the reality and sad story of the brokerage servicve.

If you are really profitable trader, please invest half of your deposite to another good broker and compare performace.
Then you can really recognize the real truth.
Title: Re: Pepperstone Razor ECN Account
Post by: TradeNow on March 27, 2013, 06:59:52 PM
And why did they have up to 1minute order delay ?
This never happens on LMAX or Armada. Also never noticed it on finfx so far.
Its known for the VDP and you can find those delays also on alpari for example.

They all claim to be ecn or whatever but this is a nice story to keep you in a safe state of mind.
Dont be fooled by those marketing gags. Its useless. If you notice a strange behaviour in execution
its time to move on.

best regards
Mark




Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 27, 2013, 09:36:40 PM
Thanks VegaMax.
I've asked them this: "I want to know if every trade i place can be confirmed with a receipt from Pepperstone liquidity providers.".
They reply this: "Due to confidential contract agreements we have in place with our liquidity providers we would be unable to provide this request.".
After i asked them this: "What i want to know is if all my orders go to liquidity providers and a proof of that.".
They reply this: "All of your orders will be sent to liquidity providers. Pepperstone does not requote which is proof that all trades are sent to liquidity providers. In order to address your concerns we recommend opening a small account (the minimum is $200) and testing the execution yourself. We attract a lot of savvy traders from other brokers because of our execution and spreads.".
Like all you can see they call confidentiality to not show to their clients the real proof they are not trading against us (they don't provide the receipt from transactions made by liquidity providers).
Thats not transparent and makes me worry if they are trading against us or not.


Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on March 28, 2013, 12:42:44 AM
I think there's a bit too much convo about what is a true ECN and what is not. Jack Larkin explained it perfectly on FF a couple of months ago about the marketing mumbo jumbo surrounding TRUE ECN.

Theres around 5-6 brokers screaming to be 'True ECN' a simple google search will allow you to find what actually is a true ECN and I would bet you 100 bucks you will find most brokers don't have the features. There are still brokers who are actually STP (people have now moved on from this word and now focus on ECN, so what word will they use next??) such as  global prime etc and don't genuinely run a book but they don't need to call themselves TRUE ECN to prove it.

  People don't realise banks are actually market makers too? Check out Integral's website they list all the market makers on the site and they are banks.. Someone  (ie ASIC!) needs to come out and actually slam brokers who claim TRUE ECN, or bring some transparency to the industry as it is getting silly! I've
 
Also Vega-  Just because a broker has delays and big slippage does not make them an ECN. Far from it. if you had good execution before then it suddenly went away after your results have been good It means your account is being put through to the market .. How do i know? well its happened to me many many times before i settled with who i am with.. Some brokers are better than others at this.. I can't comment on this but I use Pepperstone and Axi and have no issues, I know my trades are being passed through as I'm not getting perfect execution like so many clients crave! (Yet they also seem to want STP?) .. You can't have your cake and eat it too.

Hope this helps... That's my 2c
Title: Re: Pepperstone Razor ECN Account
Post by: BananaTrader on March 28, 2013, 05:35:58 AM
Someone know if with Pepperstone edge every trade placed go realy to liquidity providers ?
I've asked this to Pepperstone:
"... i want to know if all my orders go to liquidity providers and a proof of that...".
I'm waiting answer.
Thats a good question don't you think ?


Three things:

1. I don't think it matters. The price feed is taken from the market, so who cares where the liquidity comes from so long as you're executed at the price the market was trading. Since you're filled at the same price, your P/L won't be any different if the broker routed your order to one LP or another (or a bank, or they paired it off with another client's order on their books, etc.)

2. They tap into some dark pool liquidity. Dark, as opposed to 'lit', meaning the LPs working in said dark pools don't want to disclose specifics about their liquidity to the open public. This is probably what the rep means when he says they have agreements with some of their LPs not to reveal such info. (Think of how LPs compete with each other for order flow, and what such info could tell their competitors.)

As much as I think the "dark pool" talk is just marketing hype from Pepperstone, it does fit what the rep told you. That isn't saying it's bad, just spun to be awesome when it probably is just a mediocre feature at best. You know how marketing goes.

3. As far as "ECN like" trading goes on MT4, we don't see any other brokers doing this anyway. So it's odd to see someone judge harshly for something that's not standard practice in the first place.

Not to mention being anonymous from the other side of the trade (from the LP's perspective) as you trade though Pepperstone is practically a feature, since Pepperstone hides the info of the individual client when trades are placed (that way the big mean LPs can't gun for just your orders, and instead they just see order flow as if Pepperstone themselves were trading.) So I wouldn't really want things to open up in that respect.
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on March 28, 2013, 05:48:10 AM
I agree wholeheartedly. It's these kinds of discussions that restore my faith in forums! There's a lot of noise on most forums at the moment.
Title: Re: Pepperstone Razor ECN Account
Post by: GTO on March 28, 2013, 05:50:11 AM
Pepperstone the best broker i've been with 8)


Mr.GTO
Title: Re: Pepperstone Razor ECN Account
Post by: pipkiller on March 29, 2013, 12:41:42 AM
Pepperstone the best broker i've been with 8)


Mr.GTO

If its not too much asked, how do you withdraw your profits (what method), and what is the delay?
Title: Re: Pepperstone Razor ECN Account
Post by: Star on March 29, 2013, 01:19:46 AM
Pepperstone the best broker i've been with 8)


Mr.GTO

You need to get around more :)
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on March 29, 2013, 02:03:56 AM
Pepperstone the best broker i've been with 8)
Mr.GTO
If its not too much asked, how do you withdraw your profits (what method), and what is the delay?
Well, maybe withdraw in to another day.
Title: Re: Pepperstone Razor ECN Account
Post by: GTO on March 29, 2013, 03:47:13 AM
Pepperstone the best broker i've been with 8)


Mr.GTO

If its not too much asked, how do you withdraw your profits (what method), and what is the delay?

I withdraw my profit in two way now, first if you fund your account with credit card you have to wait 60 days to withdraw your profit in that same card credit.and after that you can withdraw to your bank account with the same name.i withdraw my profit twice with credit card it usually take about one hour to witdraw to my credit card,but to bank account it take 3-5 days,but it deliver. :)


Mr.GTO
Title: Re: Pepperstone Razor ECN Account
Post by: GTO on March 29, 2013, 03:49:27 AM
Pepperstone the best broker i've been with 8)


Mr.GTO

You need to get around more :)


Yeah, i think so,but i have good result with them ;)


Mr.GTO-no trade on friday 8)
Title: Re: Pepperstone Razor ECN Account
Post by: GTO on March 29, 2013, 03:52:19 AM
Pepperstone the best broker i've been with 8)
Mr.GTO
If its not too much asked, how do you withdraw your profits (what method), and what is the delay?
Well, maybe withdraw in to another day.

And the funding are fast lightning.good when you having a major drawdown.just my two cents. ;)


I trade

Mr.GTO
Title: Re: Pepperstone Razor ECN Account
Post by: JimBss on April 03, 2013, 03:46:15 AM
Pepperstone the best broker i've been with 8)


Mr.GTO

If its not too much asked, how do you withdraw your profits (what method), and what is the delay?

I withdraw my profit in two way now, first if you fund your account with credit card you have to wait 60 days to withdraw your profit in that same card credit.and after that you can withdraw to your bank account with the same name.i withdraw my profit twice with credit card it usually take about one hour to witdraw to my credit card,but to bank account it take 3-5 days,but it deliver. :)


Mr.GTO

If you use CC you have to pay % fee. If you move more than 1-2k then its better to use bank wire as it is cheaper
Title: Re: Pepperstone Razor ECN Account
Post by: BananaTrader on April 04, 2013, 06:30:12 PM
Pepperstone the best broker i've been with 8)


Mr.GTO

If its not too much asked, how do you withdraw your profits (what method), and what is the delay?

I withdraw my profit in two way now, first if you fund your account with credit card you have to wait 60 days to withdraw your profit in that same card credit.and after that you can withdraw to your bank account with the same name.i withdraw my profit twice with credit card it usually take about one hour to witdraw to my credit card,but to bank account it take 3-5 days,but it deliver. :)


Mr.GTO

If you use CC you have to pay % fee. If you move more than 1-2k then its better to use bank wire as it is cheaper

Isn't the fee just to deposit? I thought withdrawals by CC were free, no?

Title: Re: Pepperstone Razor ECN Account
Post by: primi on April 09, 2013, 01:43:50 PM
I would just like to report recent improvement of my execution on Pepperstone. Perhaps by moving some traders to the new EDGE03 server they did manage to release some of the pressure on the old server. My execution at the moment looks OK on both 01 and 03.

This is not razor I'm talking about though but I don't think we have another thread for standard accounts so I just posted here.
Title: Re: Pepperstone Razor ECN Account
Post by: BananaTrader on April 14, 2013, 11:21:39 PM
I would just like to report recent improvement of my execution on Pepperstone. Perhaps by moving some traders to the new EDGE03 server they did manage to release some of the pressure on the old server. My execution at the moment looks OK on both 01 and 03.

This is not razor I'm talking about though but I don't think we have another thread for standard accounts so I just posted here.

excellent news, thanks for sharing

I could be wrong, but I think the Standard and Razor accounts are both serviced by the same servers, so what's true for you should be true for Razor too.
Title: Re: Pepperstone Razor ECN Account
Post by: mike_g on May 02, 2013, 02:35:17 AM
hello,

has anyone had issues with withdrawals? i'm from the philippines and i requested a withdrawal, but it was tagged as a refund instead.

TRANSACTION RECEIPT

Transaction Approved

Merchant Name:           Pepperstone Financial Pty Ltd
Merchant Address:        LEVEL 3 27/31 KING STREET
                         MELBOURNE Victoria
Merchant Phone:          0390200153

Transaction Type:        REFUND
Date & Time:             18/04/2013 17:09:45 (AEST)
Transaction Reference:   xxxxx37102a3dxxxxxxx
Amount:                  $250.00 USD
Credit Card Type:        MasterCard
Credit Card Number:      xxxx67...2xx
Credit Card Expiry Date: 01/xx

Response:                08 Approved
Bank Transaction ID:     813929

here's what going on. as on the receipt, they processed the refund on the 18th. but it's now may 2nd and no funds yet on my account. another question i have is about debit cards. im using mastercard debit. is it normal to see credit card as card type? has anyone here used debit card with pepperstone?

thanks
Title: Re: Pepperstone Razor ECN Account
Post by: pipsbuster on May 03, 2013, 10:43:23 PM
It might take up to 60 days to get your withdrawal credited to your credit card, so I prefer wire.

Most if not all brokers act like noobs irrespective of how good they claim to be. If you run into any tech issues with Pepper, don't hesitate to report them right away to their tech support in great detail for your own and the common good. Luckily, Pepper is pretty big and has plenty of customers, so most issues do get reported to their tech support and rather fast. ALL brokers have tech issues periodically - it's just a matter of how fast they are spotted and reported (and that's where a big client base like that of Pepper comes handy).
Title: Re: Pepperstone Razor ECN Account
Post by: pipkiller on May 05, 2013, 11:09:16 AM
It might take up to 60 days to get your withdrawal credited to your credit card, so I prefer wire.

What about e-wallets? For withdrawals less than 1k$ I use moneybookers for example. and its an instant transfer.
Title: Re: Pepperstone Razor ECN Account
Post by: forexbaby on June 29, 2013, 04:28:47 AM
can someone confirm the speed of withdrawing money (profit) are ok?

We have to wait 60 days for credit card withdrawal? can anyone confirm it? seem a bit too long.
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on July 02, 2013, 03:25:34 PM

whats up with pepper,

eu spreads between 3 to 4 solid and gu around 4.

thats been like this all morning, totally sucks.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 02, 2013, 04:39:28 PM

whats up with pepper,

eu spreads between 3 to 4 solid and gu around 4.

thats been like this all morning, totally sucks.

Same for me :/
Title: Re: Pepperstone Razor ECN Account
Post by: semaj on July 02, 2013, 04:49:50 PM
So far no problem for my Pepperstone.
Title: Re: Pepperstone Razor ECN Account
Post by: odysseus11 on July 02, 2013, 10:24:30 PM
Its a soft forced migration to the edge server. I have the same. All spreads 3 pips above normal.

Sent from my Kindle Fire using Tapatalk 2

Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on July 02, 2013, 11:31:55 PM
Its a soft forced migration to the edge server. I have the same. All spreads 3 pips above normal.

Sent from my Kindle Fire using Tapatalk 2



neh, its a soft forced move to another broker...........

Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 03, 2013, 04:16:29 AM
Its a soft forced migration to the edge server. I have the same. All spreads 3 pips above normal.

Sent from my Kindle Fire using Tapatalk 2



neh, its a soft forced move to another broker...........

You are right. I start to look for another broker, and close my pepperstone account this week.
Title: Re: Pepperstone Razor ECN Account
Post by: Earleone on July 03, 2013, 07:14:52 AM
Was sending support e-mail about the spread. Here is answer:

Thank you for your email.

The spread on the old servers has been increased as a result of banks leaving the ECN grid. More than 95% of our clients are based on the EDGE server and as a result there was a large amount of banks servicing a very small amount of clients. Clients on the old server are highly encouraged to upgrade their service to the EDGE server in order to take advantage of our fast execution and spreads from 0.1 on majors.

You can upgrade you account via this form here:https://pepperstone.com/clients/edge-upgrade.php

Please let us know if you need further assistance.

Best regards,

David
Pepperstone Support
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 03, 2013, 02:55:13 PM
Was sending support e-mail about the spread. Here is answer:

Thank you for your email.

The spread on the old servers has been increased as a result of banks leaving the ECN grid. More than 95% of our clients are based on the EDGE server and as a result there was a large amount of banks servicing a very small amount of clients. Clients on the old server are highly encouraged to upgrade their service to the EDGE server in order to take advantage of our fast execution and spreads from 0.1 on majors.

You can upgrade you account via this form here:https://pepperstone.com/clients/edge-upgrade.php

Please let us know if you need further assistance.

Best regards,

David
Pepperstone Support

At least they should have informed their clients about that this was going to happen.
Title: Re: Pepperstone Razor ECN Account
Post by: semaj on July 03, 2013, 03:08:50 PM
For your information, my Pep. MT4 is ok today.
Title: Re: Pepperstone Razor ECN Account
Post by: odysseus11 on July 03, 2013, 03:10:04 PM
And of course there is a 99.9% chance that is all a made up story to simply force everyone to migrate.

My problem with that is that I have long term positions that I cannot just close, and they wont migrate open positions. Thanks alot guys.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 03, 2013, 04:12:15 PM
For your information, my Pep. MT4 is ok today.

Good for you. I still have around 3.5 pip spread.
I closed manually my open eurusd buy trade and shut down my Pepperstone MT4 for good.
Can someone recommend any reputable broker (no mickey mouse brokerages)?
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on July 03, 2013, 05:19:21 PM
For your information, my Pep. MT4 is ok today.

Good for you. I still have around 3.5 pip spread.
I closed manually my open eurusd buy trade and shut down my Pepperstone MT4 for good.
Can someone recommend any reputable broker (no mickey mouse brokerages)?
Axi, they are probably the closest you will find to what the old Pepperstone razor accounts used to be like before they had all the slippage issues and now inflated spreads.
Title: Re: Pepperstone Razor ECN Account
Post by: semaj on July 03, 2013, 05:27:05 PM
Hi Fx.mstr,
Which Pep. server are you using? 'Live-02' looks ok for me.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 04, 2013, 03:22:14 AM
Hi Fx.mstr,
Which Pep. server are you using? 'Live-02' looks ok for me.

I don't have anything like that. I have US datacenter 01 and Singapore datacenter 01.
Title: Re: Pepperstone Razor ECN Account
Post by: semaj on July 04, 2013, 03:50:45 AM
Hi Fx.mstr,
Which Pep. server are you using? 'Live-02' looks ok for me.

I don't have anything like that. I have US datacenter 01 and Singapore datacenter 01.
Contact Pep. and ask for 'Live-02' datacentre then.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 04, 2013, 08:33:00 AM
Hi Fx.mstr,
Which Pep. server are you using? 'Live-02' looks ok for me.

I don't have anything like that. I have US datacenter 01 and Singapore datacenter 01.
Contact Pep. and ask for 'Live-02' datacentre then.

I think I just contact them for a fund withdrawal and account closing, and add them to my ignore list of mickey mouse brokerages.
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on July 04, 2013, 08:40:03 AM
So stupid! I wanted to withdraw my money to another Broker so I signed a form for a Broker to Broker transfer. However Pepperstone simply rejects this request because they "do not have an out-going relationship" with my desired Broker. As a consequence I have to withdraw all funds to my private banking account and then again fund my new Broker. Costs a lot of time and money  >:(
Title: Re: Pepperstone Razor ECN Account
Post by: Star on July 04, 2013, 10:09:57 AM
Hi Fx.mstr,
Which Pep. server are you using? 'Live-02' looks ok for me.

I don't have anything like that. I have US datacenter 01 and Singapore datacenter 01.
Contact Pep. and ask for 'Live-02' datacentre then.

I think I just contact them for a fund withdrawal and account closing, and add them to my ignore list of mickey mouse brokerages.


Pepperstone is a scam.Mickey Mouse is not a scam.Why do you offend Mickey Mouse  :)
Title: Re: Pepperstone Razor ECN Account
Post by: Trader_FX on July 04, 2013, 10:11:18 AM
Hi Fx.mstr,
Which Pep. server are you using? 'Live-02' looks ok for me.

I don't have anything like that. I have US datacenter 01 and Singapore datacenter 01.
Contact Pep. and ask for 'Live-02' datacentre then.

@semaj
 i am pretty sure that you have an EDGE account and not an RAZOR account...
Title: Re: Pepperstone Razor ECN Account
Post by: Nostromo on July 04, 2013, 06:48:19 PM
And even CNS VPS not ON NET with that new EDGE servers.  :(
https://helpdesk.commercialnetworkservices.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=174 : "NOTE:  New "EDGE" server is not ON NET.
Latency to "EDGE" is ~1.5ms."

WTF is happened with Pepperstone?
I don't want to move my money from them.. Old Razor was completely normal in my opinion. Peper have they comission, we have fine terms of trade.
I can't understand why they do it?
So sad.. 
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on July 05, 2013, 04:48:29 AM
And even CNS VPS not ON NET with that new EDGE servers.  :(
https://helpdesk.commercialnetworkservices.net/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=174 : "NOTE:  New "EDGE" server is not ON NET.
Latency to "EDGE" is ~1.5ms."

WTF is happened with Pepperstone?
I don't want to move my money from them.. Old Razor was completely normal in my opinion. Peper have they comission, we have fine terms of trade.
I can't understand why they do it?
So sad..
If you liked their old razor accounts, there is a simple solution. Switch to Axi PRO accounts, they are essentially the same thing as Pepperstone was a white label of Axitrader. Or move to Pepperstone's new Edge servers if you want to stay with Pepperstone. But staying on their old servers is not really an option with the huge spreads now. Axi are ON-NET if that helps you.

I guess Pepperstone got sick of paying Axitrader to be a whitelabel of them so they want to force everyone onto their new Edge accounts now.
Title: Re: Pepperstone Razor ECN Account
Post by: TheAslanGroup on July 05, 2013, 05:04:07 PM
I just wanted to chime in to this discussion as I also had a couple of accounts on the old “pre-Edge” server.

If Pepperstone had arbitrarily removed liquidity and increased spreads without any advance notice, then I’d also be upset but that was not at all the case.

I have received multiple emails from Pepperstone, advising me of the changes for those who did not upgrade to the Edge server. Here is the most recent…

Dear Client

Over the past year we have been focusing all development on our new EDGE servers with great success however we have also been in the process of phasing out our out dated accounts. The trading infrastructure on these accounts is no longer viable for successful traders as further liquidity will be removed which will in turn increase the spread across currency pairs.

By simply upgrading your account to the EDGE server you can have access to the following benefits:

•         Lower trading costs, with lower spreads across all currency pairs
•         Deeper liquidity from investment grade banks
•         Superior technology – faster executions in the interbank market
•         Access to the secure client area and instant internal transfers
For more information regarding our edge server please click here.

If you do not currently have an account on our EDGE server, you can upgrade the account here.

If you currently have an EDGE account and are looking to transfer funds out of these older servers, you can complete this transfer process here.


I don’t know the specific numbers for Pepperstone, but generally speaking it costs a broker around $10,000 per month for each bank ( Liquidity Provider ) that is connected to a particular server. 

I asked Owen how many clients they have on the old server and he advised me that it was a couple hundred.

So If Pepperstone kept all 22 banks connected to the “pre-Edge” server, the cost would be approximately $220,000 per month.

Ask any business owner whether they would spend $100.00 in order to make $5.00…the answer would be “of course not”. This is the same scenario Pepperstone is facing but on a much larger scale.

Bottom line is that Pepperstone has been encouraging clients to upgrade to the Edge server for the last year and a half. The vast majority of clients have done this and the few who haven’t have been advised of the consequences on multiple occasions.

There are some who chose not to upgrade for legitimate reasons ( such as Odysseus11’s long term position ) and his/her criticism is understandable but for others to flippantly throw out claims of “Scam” is irresponsible and unwarranted.

Just my 2 cents.

Cheers!

Gavin
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 05, 2013, 05:34:12 PM
Hi Fx.mstr,
Which Pep. server are you using? 'Live-02' looks ok for me.

I don't have anything like that. I have US datacenter 01 and Singapore datacenter 01.
Contact Pep. and ask for 'Live-02' datacentre then.

I think I just contact them for a fund withdrawal and account closing, and add them to my ignore list of mickey mouse brokerages.


Pepperstone is a scam.Mickey Mouse is not a scam.Why do you offend Mickey Mouse  :)

Sorry, you are right. It'll never happen again. :) But pepperstone as serious as Mickey Mouse. Although no one expects Mickey to be a serious broker.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 05, 2013, 05:37:09 PM
I just wanted to chime in to this discussion as I also had a couple of accounts on the old “pre-Edge” server.

If Pepperstone had arbitrarily removed liquidity and increased spreads without any advance notice, then I’d also be upset but that was not at all the case.

I have received multiple emails from Pepperstone, advising me of the changes for those who did not upgrade to the Edge server. Here is the most recent…

Dear Client

Over the past year we have been focusing all development on our new EDGE servers with great success however we have also been in the process of phasing out our out dated accounts. The trading infrastructure on these accounts is no longer viable for successful traders as further liquidity will be removed which will in turn increase the spread across currency pairs.

By simply upgrading your account to the EDGE server you can have access to the following benefits:

•         Lower trading costs, with lower spreads across all currency pairs
•         Deeper liquidity from investment grade banks
•         Superior technology – faster executions in the interbank market
•         Access to the secure client area and instant internal transfers
For more information regarding our edge server please click here.

If you do not currently have an account on our EDGE server, you can upgrade the account here.

If you currently have an EDGE account and are looking to transfer funds out of these older servers, you can complete this transfer process here.


I don’t know the specific numbers for Pepperstone, but generally speaking it costs a broker around $10,000 per month for each bank ( Liquidity Provider ) that is connected to a particular server. 

I asked Owen how many clients they have on the old server and he advised me that it was a couple hundred.

So If Pepperstone kept all 22 banks connected to the “pre-Edge” server, the cost would be approximately $220,000 per month.

Ask any business owner whether they would spend $100.00 in order to make $5.00…the answer would be “of course not”. This is the same scenario Pepperstone is facing but on a much larger scale.

Bottom line is that Pepperstone has been encouraging clients to upgrade to the Edge server for the last year and a half. The vast majority of clients have done this and the few who haven’t have been advised of the consequences on multiple occasions.

There are some who chose not to upgrade for legitimate reasons ( such as Odysseus11’s long term position ) and his/her criticism is understandable but for others to flippantly throw out claims of “Scam” is irresponsible and unwarranted.

Just my 2 cents.

Cheers!

Gavin

I have not received that e-mail. And you are the biggest IB of them, so it is obvious you are defending them whatever happens.
Title: Re: Pepperstone Razor ECN Account
Post by: Earleone on July 05, 2013, 06:07:04 PM
I have searched all my incomming mails too. Can not find the mail that Aslan group refer to in my inbox.
Title: Re: Pepperstone Razor ECN Account
Post by: BananaTrader on July 06, 2013, 08:40:12 AM
There are some who chose not to upgrade for legitimate reasons ( such as Odysseus11’s long term position ) and his/her criticism is understandable but for others to flippantly throw out claims of “Scam” is irresponsible and unwarranted.

Yes, unwarranted.

Even if Pepperstone should have done a much better job at communicating the change~~a huge understatement as it appears a few missed the message~~I don't understand the remarks some are making.

It was a soft push:: Not like the broker did anything drastic like liquidate your positions and cut the account over abruptly without telling you.

I'm still happy with their service. Edge is good.
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on July 06, 2013, 10:01:19 AM
I would not say that Pepperstone is scam but they changed something with their new edge server. During the last year I had around 1800 trades on my edge account. What I do notice is that the allocation of positive and negative slippage is skewed as there is no positive slippage (never!) on takeprofits but 80%+ of the stoploss trades have negative slippage. I do not have this with any other ECN broker and I did not even experience this on the old razor account.
I would not recommend anyone to trade with pepperstone as there are a better brokers out there.

edit: Oh and they do accept Broker-to-Broker Transfers for ingoing funds but not for outgoing funds. Which is a joke!
Title: Re: Pepperstone Razor ECN Account
Post by: Star on July 06, 2013, 10:18:06 AM
I would not say that Pepperstone is scam but they changed something with their new edge server. During the last year I had around 1800 trades on my edge account. What I do notice is that the allocation of positive and negative slippage is skewed as there is no positive slippage (never!) on takeprofits but 80%+ of the stoploss trades have negative slippage. I do not have this with any other ECN broker and I did not even experience this on the old razor account.
I would not recommend anyone to trade with pepperstone as there are a better brokers out there.

edit: Oh and they do accept Broker-to-Broker Transfers for ingoing funds but not for outgoing funds. Which is a joke!


If most of the time you get a negative slippage , I would call it a scam.
NFA took  FXCM to court for doing the same thing and they had to pay millions in fines.
ASIC needs to look at their brokers Pepperstone ,ICM,AXI ,Global Prime,etc to make sure that nothing like that is going on with them.
BTW I am not a big fan of NFA,but in this case they did their job.
Title: Re: Pepperstone Razor ECN Account
Post by: jonsnow on July 06, 2013, 04:28:14 PM
I don’t know the specific numbers for Pepperstone, but generally speaking it costs a broker around $10,000 per month for each bank ( Liquidity Provider ) that is connected to a particular server.

This is absolute bs! Where did u get your facts from? There is no way a broker pays 10k per month per LP!
Title: Re: Pepperstone Razor ECN Account
Post by: Surrealistik on July 06, 2013, 10:17:40 PM
I can vouch for (occasionally) receiving slippage in my favour at ICM.
Title: Re: Pepperstone Razor ECN Account
Post by: muzzamcc on July 07, 2013, 03:52:46 AM
I can vouch for (occasionally) receiving slippage in my favour at ICM.
Yep, positive slippage should happen on TP's fairly often on a good broker. I often have positive slippage on TP's with Axi, but also some negative slippage on SL's, both are a good sign of a true ECN broker. IC would be the same I assume
Title: Re: Pepperstone Razor ECN Account
Post by: robl45 on July 07, 2013, 05:43:10 AM
I can vouch for (occasionally) receiving slippage in my favour at ICM.
Yep, positive slippage should happen on TP's fairly often on a good broker. I often have positive slippage on TP's with Axi, but also some negative slippage on SL's, both are a good sign of a true ECN broker. IC would be the same I assume

Well really you should never have slippage on a TP unless it is favorable, you are essentially setting a limit order saying sell me out at this price or better.  If futures and equities exchanges can handle that, it should be no different with forex.  SL it should be expected that can be negative slippage as the Stop loss is just that, you are stopping the loss by essentially entering a market order when it hits the stop price.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on July 07, 2013, 04:26:56 PM
I moved to EDGE servers ages ago. It was made very clear by Pepperstone that the liquidity would be removed from the old infrastructure and to be honest I expected that to happen last year, not as late as now.

I had problems with EDGE and I've made it clear here and on other forums. Things seem better now but clearly some attractiveness was lost. But in the case of forcing remaining clients to EDGE I don't think you can be pissed off much. You knew it would happen sooner or later, it was communicated and it happened much later than expected. Plenty of time to make necessary arangements.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 17, 2013, 08:34:24 AM
I also moved to the EDGE server last week, just because they do not priovde online withdrawal from the old Razor, and withdrew everything from the EDGE on the very first day it has been opened. :)
My withdrawal arrived but they charged much more than AUD 20. I withdrew $1736 and $1679 arrived.

By the way this Grade A section should be revised because too many shady brokers are here already.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on July 17, 2013, 01:12:28 PM
My withdrawal arrived but they charged much more than AUD 20. I withdrew $1736 and $1679 arrived.
"They" who? Surely not Pepperstone. Some intermediary banks probably.
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 17, 2013, 01:33:18 PM
My withdrawal arrived but they charged much more than AUD 20. I withdrew $1736 and $1679 arrived.
"They" who? Surely not Pepperstone. Some intermediary banks probably.

Is there any way you can check it who chaged what amount until the money arrived to my account?
Title: Re: Pepperstone Razor ECN Account
Post by: jfk on July 17, 2013, 01:34:24 PM
My withdrawal arrived but they charged much more than AUD 20. I withdrew $1736 and $1679 arrived.
"They" who? Surely not Pepperstone. Some intermediary banks probably.


I agree Primi

Title: Re: Pepperstone Razor ECN Account
Post by: primi on July 17, 2013, 01:42:10 PM
My withdrawal arrived but they charged much more than AUD 20. I withdrew $1736 and $1679 arrived.
"They" who? Surely not Pepperstone. Some intermediary banks probably.

Is there any way you can check it who chaged what amount until the money arrived to my account?
I don't know, never tried. Perhaps if you ask Pepperstone or better still your own bank. They should be able to tell you who was involved and what they charged.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on July 17, 2013, 01:44:32 PM
Banks are thiefs.
Title: Re: Pepperstone Razor ECN Account
Post by: BananaTrader on July 18, 2013, 02:10:19 AM
My withdrawal arrived but they charged much more than AUD 20. I withdrew $1736 and $1679 arrived.
"They" who? Surely not Pepperstone. Some intermediary banks probably.

Intermediary bank for sure.

The broker isn't going to misrepresent an account fee that's clearly visible on their site as a fixed amount. They'd have nothing to gain from it and everything to lose, like getting in trouble with the financial authorities in their area, and frustrating clients.

Intermediary banks are used by the recipient bank when the recipient bank does not have a direct banking relationship with the sending bank. Often this is because the recipient bank is local and smaller in size without an international presence, so they cheap out and partner with an intermediary bank to process wires for them from international sources.

The intermediary bank takes their fee right from the wire value and passes through the remainder to the recipient bank, making the fee non-adjustable by both the sending and receiving parties.

Or as someone else already posted: "Banks are thieves."
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on July 18, 2013, 03:03:09 AM
My withdrawal arrived but they charged much more than AUD 20. I withdrew $1736 and $1679 arrived.
"They" who? Surely not Pepperstone. Some intermediary banks probably.

Intermediary bank for sure.

The broker isn't going to misrepresent an account fee that's clearly visible on their site as a fixed amount. They'd have nothing to gain from it and everything to lose, like getting in trouble with the financial authorities in their area, and frustrating clients.

Intermediary banks are used by the recipient bank when the recipient bank does not have a direct banking relationship with the sending bank. Often this is because the recipient bank is local and smaller in size without an international presence, so they cheap out and partner with an intermediary bank to process wires for them from international sources.

The intermediary bank takes their fee right from the wire value and passes through the remainder to the recipient bank, making the fee non-adjustable by both the sending and receiving parties.

Or as someone else already posted: "Banks are thieves."

I do not want to argue about it, and I believe that too some intermediaries are involved, but saying that "for sure" the broker is just charging that amount what it says on its website it's naiv. They are doing so many things that they are not suppose to do, this issue would be small comapring to them. For example stating that they are real ECN, and No Dealing Desk, while in the reality most of them are a bucketshop, one person operated, dealing desk brokers, etc...
Nevermind, I'm done with Pepperstone and that's the most important.
Title: Re: Pepperstone Razor ECN Account
Post by: priceisright on July 18, 2013, 03:18:48 AM
There is nothing to really argue about, swift transfer have been used to send money globally since 1970s and if you didn't know there was a cost associated with it you must have been living under a rock.  Banks charge both to send and accept, usually around $25 to send and $10 to receive.  Add intermediary cost get to any larger transfer cost.  Google "swift" if you need to read up further
Title: Re: Pepperstone Razor ECN Account
Post by: pipkiller on July 23, 2013, 05:32:22 PM
There is nothing to really argue about, swift transfer have been used to send money globally since 1970s and if you didn't know there was a cost associated with it you must have been living under a rock.  Banks charge both to send and accept, usually around $25 to send and $10 to receive.  Add intermediary cost get to any larger transfer cost.  Google "swift" if you need to read up further

If you are lucky, the fee to send can be minimal. Cannot escape the receiving fee tho. For example moneybookers (skrill) charge something like 2$ to send a wire, but my Canadian bank charges 25$ to receive.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on September 11, 2013, 09:58:12 PM
Have checked my slippage for a strategy that has predictable TP and SL levels and always closes on hard SL and TP. Here are 240 trades in 2 groups, unsurprisingly SL slippage is mostly negative however TP slippage is much more evenly distributed. Exits are all over the place, including during news releases if it so happens. This also includes any weekend gaps.
Title: Re: Pepperstone Razor ECN Account
Post by: Larko62 on September 15, 2013, 05:16:45 AM
Anyone seen this??? Pepperstone launching cTrader.... Excited to give it a whirl myself.

http://forexmagnates.com/exclusive-pepperstone-to-launch-ctrader/ (http://forexmagnates.com/exclusive-pepperstone-to-launch-ctrader/)
Title: Re: Pepperstone Razor ECN Account
Post by: primi on September 18, 2013, 07:15:19 PM
Pepperstone eurusd feed seems to be freezing. The rest are moving for me.
Title: Re: Pepperstone Razor ECN Account
Post by: JMV on September 18, 2013, 07:22:39 PM
Pepperstone eurusd feed seems to be freezing. The rest are moving for me.

Yes, the same here. Have you been able to crush them?
Title: Re: Pepperstone Razor ECN Account
Post by: primi on September 18, 2013, 10:33:13 PM
Pepperstone eurusd feed seems to be freezing. The rest are moving for me.

Yes, the same here. Have you been able to crush them?
Not sure what you mean? I have taken snapshots and will contact them.
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on February 07, 2014, 12:40:31 PM
Wow, no replies here since september  :o

I have accounts with IC-Markets, AXItrader and Pepperstone and I am very happy with Pepperstone. My other two brokers is performing about the same as Pepperstone. Not better, not worse.

Is it because everyone is happy with this broker that there is no activity in this thread? Or has everybody gone to other brokers? In 2011 there was almost posts every day here.
Title: Re: Pepperstone Razor ECN Account
Post by: user456 on February 07, 2014, 01:12:09 PM
Strange that your experiences are good and mine are bad. Performance is atrocious in comparision to other brokers. I collect statistics with my expert that I am trading on a couple of brokers. Pepperstone has by far the highest slippage. Same VPS, same EA:

Slippage open (Pips):
Pepperstone: 0.21
ICMarkets: 0.07
Global Prime: 0.07

Slippage close (Pips):
Pepperstone: 0.22
ICMarkets: 0.07
Global Prime: 0.08

So I have additional costs of 0.43 Pips per Trade (+ Commission, + Spread)
Title: Re: Pepperstone Razor ECN Account
Post by: RahmanSL on February 09, 2014, 02:25:09 AM
Wow, no replies here since september  :o

I have accounts with IC-Markets, AXItrader and Pepperstone and I am very happy with Pepperstone. My other two brokers is performing about the same as Pepperstone. Not better, not worse.

Is it because everyone is happy with this broker that there is no activity in this thread? Or has everybody gone to other brokers? In 2011 there was almost posts every day here.


I used to be a client and active supporter and of Pepperstone.....a broker whom to me, once upon-a-time could do no wrong.
Sadly through one unresolved issues after another, and also due to incompetent & inefficient responses from their front-line ambassador Support unit, I have since abandoned Pepperstone for Axitrader and ICMarkets with whom I traded with for some time.

However, Axitrader has terrible positive swap rates or, in some cases, no positive swap rates at all when there should be since they claimed to be a true ECN broker. No explanation was given as to what they do with the positive swaps which they should be receiving from their LPs but do not forward to their clients. So, after sometime, I have also abandon them and now trade almost exclusively with ICMarkets.
Title: Re: Pepperstone Razor ECN Account
Post by: OGfx on February 09, 2014, 04:11:52 AM
I've been a pepperstone client for about a week or so, one thing I've noted is the AUD swap is much better than I used to recieve at xm.com and wipes the floor with FXCM... though comparing ECN with MM isn't exactly apples with apples. The funny thing is I'm recieving better swap now than I was last year (before the rate cuts!)
Title: Re: Pepperstone Razor ECN Account
Post by: k713 on February 13, 2014, 12:46:44 AM
Has Pepperstone started blocking Myfxbook servers recently?

I'm using the autoupdate option with several brokers, and only Pepperstone is causing problems. It has not updated an already connected account since 10 Feb, and for a new account that I've been trying to add, it's denying the credentials copied directly from the registration mail...

Any solutions/ suggestions are welcome. Thanks.
Title: Re: Pepperstone Razor ECN Account
Post by: FXVM on February 18, 2014, 10:06:41 PM
If there is any interest, we have recently improved our latency to Pepperstone's trading servers in NYC.

The connectivity is looking really good, check the ping results from our servers:

Quote
PING 74.201.176.25 (74.201.176.25) 56(84) bytes of data.
64 bytes from 74.201.176.25: icmp_seq=1 ttl=123 time=1.52 ms
64 bytes from 74.201.176.25: icmp_seq=2 ttl=123 time=1.52 ms
64 bytes from 74.201.176.25: icmp_seq=3 ttl=123 time=1.55 ms
64 bytes from 74.201.176.25: icmp_seq=4 ttl=123 time=1.55 ms
64 bytes from 74.201.176.25: icmp_seq=5 ttl=123 time=1.54 ms
--- 74.201.176.25 ping statistics ---
5 packets transmitted, 5 received, 0% packet loss
rtt min/avg/max/mdev = 1.528/1.543/1.558/0.028 ms
Complete Pepperstone latency test info here: https://fxvm.net/blog/pepperstone-latency-broker-2ms/
Title: Re: Pepperstone Razor ECN Account
Post by: primi on February 19, 2014, 01:17:40 PM
Has Pepperstone started blocking Myfxbook servers recently?

I'm using the autoupdate option with several brokers, and only Pepperstone is causing problems. It has not updated an already connected account since 10 Feb, and for a new account that I've been trying to add, it's denying the credentials copied directly from the registration mail...

Any solutions/ suggestions are welcome. Thanks.
No problems for me. But it's not unusual for myfxbook to just stop updating. I normally have to ask myfxbook support to jump start it again if it happens. No other solution ever worked.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on February 27, 2014, 03:15:01 AM
Pepperstone have implemented Neteller as an additional deposit method for clients.
Deposits only at this point it appears.
Title: Pepperstone: GMT offset change this weekend.
Post by: HFT Group on March 06, 2014, 05:13:46 AM
On Sunday the 9th of March 2014, the Pepperstone MT4 Server time will move one hour forward to GMT +3 hours.

Pepperstone bases MT4 Server time on "5pm New York", the internationally recognised end-of-day in the forex markets. The US will be changing to Daylight Saving Time on the 9th of March 2014. With the US turning clocks one hour forward the Pepperstone MT4 Server Time will also move one hour forward.

How does this affect me?
The only noticeable change that you will experience is that the Market Watch time in MT4 will now be set at GMT+3. This might not affect your trading at all - however, depending on your timezone, this may cause the market to open one hour earlier on Monday. The MT4 server time will still open at 0:00 on the charts, this may just be an hour earlier for your time-zone.

GMT Offset
If you are using an EA with a GMT offset time, then you must change the GMT offset to +3 just prior to the 9th of March.
Title: Re: Pepperstone Razor ECN Account
Post by: Rico on March 12, 2014, 03:53:31 AM
I don't know whether this has been posted before as i don't keep track of this thread.

But i thought people might be interested to read this:
http://www.theage.com.au/small-business/entrepreneur/is-pepperstone-headed-for-an-ipo-20131219-2zlze.html (http://www.theage.com.au/small-business/entrepreneur/is-pepperstone-headed-for-an-ipo-20131219-2zlze.html)
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on April 05, 2014, 08:31:58 AM
i was using FXCM Australia and then tried pepperstone razor - and I would prefer Pepperstone any day of the week.

the only issue with Pepperstone is their deposit and withdrawal options are limited in what is free.

I use Bpay to send money - as that's about the only free option - no withdrawals as yet so can't talk about the speed there.

Next I'll get around to IC Markets but for now satisfied with Pepperstone.
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on May 05, 2014, 04:33:33 PM
Just wanted to say that I am getting good results on my Pepperstone Razor ECN account with asian scalper FMNS and Volatility Factor. It outperforms IC-Markets in pips count! And is comparable to Axitrader Pro.

Anyone else happy with Pepperstone (or not)?  ;)
Title: Re: Pepperstone Razor ECN Account
Post by: primi on May 05, 2014, 05:19:58 PM
Razor is great. It outperforms every other broker I'm using. But I'm not using it for asian scalping.
Title: Re: Pepperstone Razor ECN Account
Post by: TradeNow on May 05, 2014, 05:23:53 PM
Just wanted to say that I am getting good results on my Pepperstone Razor ECN account with asian scalper FMNS and Volatility Factor. It outperforms IC-Markets in pips count! And is comparable to Axitrader Pro.

Anyone else happy with Pepperstone (or not)?  ;)

Hi,

i dropped pepper some months ago because of the slow order execution disconnects and freezing charts.
Good to hear that you have good results. Are there still problems or did they solved it?

Br
Mark
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on May 05, 2014, 05:31:02 PM
Just wanted to say that I am getting good results on my Pepperstone Razor ECN account with asian scalper FMNS and Volatility Factor. It outperforms IC-Markets in pips count! And is comparable to Axitrader Pro.

Anyone else happy with Pepperstone (or not)?  ;)

Hi,

i dropped pepper some months ago because of the slow order execution disconnects and freezing charts.
Good to hear that you have good results. Are there still problems or did they solved it?

Br
Mark

Same here. I have dropped them long time ago due to poor quality of service.
Are they still operating?
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on May 05, 2014, 05:37:18 PM
Everything is working great. Have not noticed any disconnections or freezing at all. And the pips is often even better then Axitrader Pro US09 and always better then IC-Markets.

fx.mstr - What was your problems exactly when you are saying "poor quality of service"?
Title: Re: Pepperstone Razor ECN Account
Post by: fx.mstr on May 05, 2014, 05:45:25 PM
Everything is working great. Have not noticed any disconnections or freezing at all. And the pips is often even better then Axitrader Pro US09 and always better then IC-Markets.

fx.mstr - What was your problems exactly when you are saying "poor quality of service"?

If I remember well I have dropped them when they increased the spread on their "old" ECN-like account to 3 pips on eurusd without any warning, but there were a couple of other issues such as chart freezing, slow execution, etc....
Title: Re: Pepperstone Razor ECN Account
Post by: nu t ka ze on May 11, 2014, 08:48:40 AM
It seems that there is no more local bank transfer for Singapore clients. I cannot find the option for global collect. Can anyone help me?
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on May 17, 2014, 01:13:31 AM
Customer Service guys on Live Chat are  a....holes .. really cocky and arrogant.


good broker for the trading but 0/10 for treating clients with respect ... the thing the customer service agents have to remember is we have the balls to trade with real money .. and they are working for bucketshop retail FX Broker for a job earning peanuts

so a little humility wouldn't be much to ask for.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on June 02, 2014, 07:32:52 AM
It seems that there is no more local bank transfer for Singapore clients. I cannot find the option for global collect. Can anyone help me?

Hi nu t ka ze, that is correct - the Local Bank Transfer system has been temporarily removed from our payment options. We are looking at re-deploying the Local Bank Transfer service in one to two weeks from now.

Customer Service guys on Live Chat are  a....holes .. really cocky and arrogant.


good broker for the trading but 0/10 for treating clients with respect ... the thing the customer service agents have to remember is we have the balls to trade with real money .. and they are working for bucketshop retail FX Broker for a job earning peanuts

so a little humility wouldn't be much to ask for.


Hi donbon2, I'm sorry to hear of your bad experience with one of our support team members. As you rightly point out, traders are at the heart of what we do. So I'm happy to have a personal discussion with you to assist you with any inquiries as well as address your experience with our client support team.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on June 02, 2014, 08:47:36 AM
Peter,

normally I would be the first person to put my hand up and explain everything and show you what the issues are .. but honestly now I couldn't be bothered wasting my time

because that is your guys job to train these people to treat people with respect .. and if they don't want to do that then send them to work for FXCM

I like trading with you guys from the trade / mt4 perspective -- but from the customer service perspective you guys are horrific... I have never been spoken to like I was by 2 of your chat guys... over simple account stuff.

Thanks

Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on June 02, 2014, 08:53:37 AM
Peter,

normally I would be the first person to put my hand up and explain everything and show you what the issues are .. but honestly now I couldn't be bothered wasting my time

because that is your guys job to train these people to treat people with respect .. and if they don't want to do that then send them to work for FXCM

I like trading with you guys from the trade / mt4 perspective -- but from the customer service perspective you guys are horrific... I have never been spoken to like I was by 2 of your chat guys... over simple account stuff.

Thanks

Thanks for your reply donbon2. We really value your feedback and if there is something our team has been doing wrong, we would really like to know about it. I understand that you may have time constraints, so if you wanted to send a quick email to support@pepperstone.com and attention it to me, Peter, then I can address your concerns swiftly. In any case, I will discuss your feedback with our Client Support Manager to ensure staff are maintaining a high level of professionalism at all times.

Thanks again,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on June 05, 2014, 10:40:27 AM
Withdrawal Notes :

had to make a small withdrawal from my account (1st one)

went through the process - bit strange the way it is handled in terms of what you need to do -- ie complete online and then forward an email .. but I suppose it is just extra security.

Anyway submitted on Tuesday and money in my Bank Account Thursday -- via bank transfer (free) .. I'm from Australia

So I was more than happy with this time frame for my needs.

Trading/MT4         10/10
Withdrawals         10/10   (for australian bank transfers - free option)
Customer Service  0/10    .. their agents are rude / cocky / arrogant and couldn't care less about customers.

Title: Re: Pepperstone Razor ECN Account
Post by: PaladinFX on June 05, 2014, 11:30:06 AM
.....
Customer Service  0/10    .. their agents are rude / cocky / arrogant and couldn't care less about customers.

I must say I strongly disagree with this.
I had email exchanges and chats with Pepperstone support on various occasions, dealing with simple questions as well as hard-to-solve technical issues.
I found them friendly, competent, and very quick to reply.
My issues got solved with a minimum of fuss in a very professional and cordial manner.

Maybe the agent/s you talked to had a bad day, donbon ... happens to us all.

Cheers,
Paladin
Title: Re: Pepperstone Razor ECN Account
Post by: GoldenBoy on June 05, 2014, 01:12:07 PM
Customer Service  0/10    .. their agents are rude / cocky / arrogant and couldn't care less about customers.

I also disagree with the comment above. I have used Pepperstone ever since they started as a broker many years ago and I can
only have praise for their services. They have been professional in all aspects and that includes their customer service and their chat service.
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on June 05, 2014, 01:27:16 PM
Peter Anderson -
Could you tell us if it is possible with broker to broker fund transfers between you and IC-Markets/GlobalPrime/Axitrader?
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on June 06, 2014, 01:34:52 AM
Withdrawal Notes :

had to make a small withdrawal from my account (1st one)

went through the process - bit strange the way it is handled in terms of what you need to do -- ie complete online and then forward an email .. but I suppose it is just extra security.

Anyway submitted on Tuesday and money in my Bank Account Thursday -- via bank transfer (free) .. I'm from Australia

So I was more than happy with this time frame for my needs.

Trading/MT4         10/10
Withdrawals         10/10   (for australian bank transfers - free option)
Customer Service  0/10    .. their agents are rude / cocky / arrogant and couldn't care less about customers.

Hi donbon2, I will certainly communicate your feedback around withdrawal processes to our accounts team for consideration. As you have indicated, having clients forward a copy of their withdrawal form from their registered email address does add an additional layer of security - which is essentially why we have this system in place. We have found that it also allows clients the opportunity to review their withdrawal details and this assists in avoiding errors with withdrawal transactions.

Concerning your feedback on our customer service, as I indicated previously, we do indeed try our best to maintain the highest level of professionalism and courtesy to clients at all times. So I am shocked that your experience with our Live Chat staff was unsatisfactory. We can certainly address this issue if you would like to contact me directly.

Peter Anderson -
Could you tell us if it is possible with broker to broker fund transfers between you and IC-Markets/GlobalPrime/Axitrader?

Hi LFN , yes we do accept both incoming and outgoing broker-to-broker transfers with the brokers you mention. However, we do have a policy where we will only process a broker-to-broker withdrawal if a client has previously funded their Pepperstone account via a broker-to-broker transfer from the same broker. We have found that this enables a fair degree of courtesy among our competitors. Clients with extenuating circumstances can feel free to contact us via our support channels.

All the best,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: alex100 on June 06, 2014, 05:13:34 AM
Withdrawal Notes :

had to make a small withdrawal from my account (1st one)

went through the process - bit strange the way it is handled in terms of what you need to do -- ie complete online and then forward an email .. but I suppose it is just extra security.

Anyway submitted on Tuesday and money in my Bank Account Thursday -- via bank transfer (free) .. I'm from Australia

So I was more than happy with this time frame for my needs.

Trading/MT4         10/10
Withdrawals         10/10   (for australian bank transfers - free option)
Customer Service  0/10    .. their agents are rude / cocky / arrogant and couldn't care less about customers.

Hi donbon2, I will certainly communicate your feedback around withdrawal processes to our accounts team for consideration. As you have indicated, having clients forward a copy of their withdrawal form from their registered email address does add an additional layer of security - which is essentially why we have this system in place. We have found that it also allows clients the opportunity to review their withdrawal details and this assists in avoiding errors with withdrawal transactions.

Concerning your feedback on our customer service, as I indicated previously, we do indeed try our best to maintain the highest level of professionalism and courtesy to clients at all times. So I am shocked that your experience with our Live Chat staff was unsatisfactory. We can certainly address this issue if you would like to contact me directly.

Peter Anderson -
Could you tell us if it is possible with broker to broker fund transfers between you and IC-Markets/GlobalPrime/Axitrader?

Hi LFN , yes we do accept both incoming and outgoing broker-to-broker transfers with the brokers you mention. However, we do have a policy where we will only process a broker-to-broker withdrawal if a client has previously funded their Pepperstone account via a broker-to-broker transfer from the same broker. We have found that this enables a fair degree of courtesy among our competitors. Clients with extenuating circumstances can feel free to contact us via our support channels.

All the best,

Peter

That does not help much ;)
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on June 06, 2014, 07:22:30 AM

That does not help much ;)

Hi Alex,

What further information would you like to know?

Regards,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: LFN on June 06, 2014, 04:53:26 PM


Peter Anderson -
Could you tell us if it is possible with broker to broker fund transfers between you and IC-Markets/GlobalPrime/Axitrader?

Quote
Hi LFN , yes we do accept both incoming and outgoing broker-to-broker transfers with the brokers you mention. However, we do have a policy where we will only process a broker-to-broker withdrawal if a client has previously funded their Pepperstone account via a broker-to-broker transfer from the same broker. We have found that this enables a fair degree of courtesy among our competitors. Clients with extenuating circumstances can feel free to contact us via our support channels.

All the best,

Peter

GP, AXI, IC Markets, FX Pig.. all allow B2B transfers between each other without restrictions, so why not you?
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 08, 2014, 06:41:35 PM
Hey hey, we have a real live representative in the house!!! Hope its Jack Larkin disguised as Peter, he would deserve such a position. But those are only my thoughts on the matter.

None the less, welcome!
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on June 08, 2014, 10:45:12 PM
well that is the thing isn't it.

it only takes 2 bad employees to make you look bad and I just happen to run across them both on the same day.

honestly these guys treated me like dirt thinking I knew nothing about Forex -- in fact the opposite is true.

anyway I'm glad you guys had some help and it went better for you .. but if I were Pepperstone I would be getting rid of the bad apples asap.

my 2 cents.
Title: Re: Pepperstone Razor ECN Account
Post by: Ramy3 on June 09, 2014, 01:06:44 AM
Hey donbon2,

They actually went out of their way to figure out one of my issues and reply swiftly to my emails with courtesy. So I have nothing negative to say about their customer service. But yes bad apples are everywhere and are hard to spot at first, really hypocrite people. Having ran a few businesses I know, trust me.

Anywhoo..

Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on June 09, 2014, 01:40:15 AM

GP, AXI, IC Markets, FX Pig.. all allow B2B transfers between each other without restrictions, so why not you?

Hi LFN,

We may be removing broker-to-broker transfer options in the near future due to tighter Anti Money Laundering (AML) policy here in Australia. As a result of this pending regulatory change, we will be exploring options to assist clients through the removal international funds transfer fees (for all of our clients) - making broker-to-broker transfers redundant. We suspect that other brokers (such as the ones you mention) may also follow our lead on this in the near future, whereby increasing their AML policies for compliance purposes.

All the best,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on July 29, 2014, 05:16:23 PM
If I make a bank withdrawal, Pepperstone charges 20 AUD, plus other fees from the intermediate banks, that sums it up close to 50 euros for me here in Greece, how much of that will Pepperstone absorb and when do you see this happening?
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on July 30, 2014, 08:05:08 AM
If I make a bank withdrawal, Pepperstone charges 20 AUD, plus other fees from the intermediate banks, that sums it up close to 50 euros for me here in Greece, how much of that will Pepperstone absorb and when do you see this happening?

Hi Blackpele,

Unfortunately Pepperstone is unable to control any fees that your bank or intermediary banks charge for transferring your funds. If you are concerned, you may wish to check the fees your bank will charge prior to requesting a withdrawal. We do cover the 10 AUD fee charged by our bank when transferring funds to us.

Nevertheless, most likely the difference between your requested withdrawal amount and the amount received has to do with an intermediary bank which your bank uses. We can confirm this for you if you would like to email accounts@pepperstone.com with your query and ask the accounts team to investigate.

Thanks,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: GoldenBoy on July 30, 2014, 10:50:16 AM
Has anyone else noticed that the execution times and slippage have worsened at Pepperstone lately? I have seen some trades take between 5 seconds to 16 seconds to be executed. This is happening mostly around the news time. And no, this has nothing to do with my internet provider and I have very low latency to the Pepperstone server.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on July 30, 2014, 11:21:58 AM
Brokers have always a surprise around the corner.
Now i've learned Pepperstone hedge mt4 accounts have a limit of 200 open orders.
I never tought that could happen and that is a information well hidden from users.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on July 31, 2014, 01:05:01 AM
Has anyone else noticed that the execution times and slippage have worsened at Pepperstone lately? I have seen some trades take between 5 seconds to 16 seconds to be executed. This is happening mostly around the news time. And no, this has nothing to do with my internet provider and I have very low latency to the Pepperstone server.

Hi GoldenBoy, so that we can take a look into the issues that you have mentioned, would it be possible for you to email me directly at support@pepperstone.com? You should be receiving trade execution of under 1 second on your trades, so I would like to investigate this for you.

Brokers have always a surprise around the corner.
Now i've learned Pepperstone hedge mt4 accounts have a limit of 200 open orders.
I never tought that could happen and that is a information well hidden from users.


Hi guernica, yes MetaTrader 4 does have a maximum order limit (including pending orders) of 200 orders. This limitation is in places to protect the integrity of our trading servers. However, with the cTrader platform I can confirm that there are no limitations on the maximum number of open orders. So if your trading strategy requires you to have more than 200 orders open or pending at any given time, I would recommend that you take a look into our cTrader platform - https://pepperstone.com/trading-platforms/ctrader.php

Could you please tell me more about what you mean by "Peppperstone hedge MT4 accounts"? I'm not too sure I understand what you mean here.

All the best,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on August 04, 2014, 10:30:41 AM
I don't think it can be just me .. but the feed has been stopping and starting for the last hour .. after working fine most of the day

pretty frustrating - crap CS and now feeds not working properly.

Pretty funny having to watch XM's feed to know where the market is.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on August 04, 2014, 10:54:11 AM
LOL . can't even log into my account now .. great.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on August 05, 2014, 12:36:17 AM
I don't think it can be just me .. but the feed has been stopping and starting for the last hour .. after working fine most of the day

pretty frustrating - crap CS and now feeds not working properly.

Pretty funny having to watch XM's feed to know where the market is.

LOL . can't even log into my account now .. great.

Hi donbon2,

Sorry to hear that you have been experiencing issues logging into your Pepperstone trading account. We are looking into your reported issues at the moment but have had no indication from our IT team that there was an interruption (such as price feeds dropping in and out as you mention) during yesterday's trade session.

So that we can take a closer look for you and resolve the problems you are experiencing, could you please contact me directly via support@pepperstone.com

Kind regards,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on August 05, 2014, 01:19:03 AM
from 6.30 pm to 8.30 pm Sydney time last night - your feed was not working

when I closed MT4 and re-logged in - it wouldn't even connect.

After 8.30 pm it seemed to return to normal - and this morning it is working fine.

At the same time my XM Account worked the whole time yours was down - also if you look at the other brokers threads you can see many people had issues yesterday.

Cheers
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on August 05, 2014, 03:34:03 AM
from 6.30 pm to 8.30 pm Sydney time last night - your feed was not working

when I closed MT4 and re-logged in - it wouldn't even connect.

After 8.30 pm it seemed to return to normal - and this morning it is working fine.

At the same time my XM Account worked the whole time yours was down - also if you look at the other brokers threads you can see many people had issues yesterday.

Cheers

Hi donbon2,

I can say categorically that there was no server outage during this time. We have not received any other complaints, and our server logs show a constant stream of opened and closed orders on all servers over this time. A price feed outage on other brokers would not affect Pepperstone's price feed.

If you are having trouble logging on, please feel free to contact us at support@pepperstone.com, or on live chat and we can investigate any issues, however without knowing your account details or further details about any error messages on your platform, it is difficult to diagnose why you were unable to log on.

Thanks again,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on August 08, 2014, 05:18:11 AM
I can only agree with Peter here, in the time-frames you mention I have placed 7 orders, also during some news and on top of that the feed was fine for me, the order execution also took average of 400ms, just as usually. So the problem might be related to your VPS / computer setup rather. If you want I can show you my Pepperstone MT4 statement so that you can see the orders during the "downtime" you had.
Title: Re: Pepperstone Razor ECN Account
Post by: super7 on August 08, 2014, 07:13:06 AM
I can confirm that execution worsened so far that it made impossible to trade there 400-800 ms , especially with lot higher than 1 , but this was on Standard account, so I moved to other broker, actually I like everything about Pepperstone, client area is great, withdrawals/deposits extra fast, but now it turns out that praised the biggest broker in world is short of liquidity at newstime, that is now, time ago Pepper worked great...
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on August 08, 2014, 12:28:05 PM
I can confirm that execution worsened so far that it made impossible to trade there 400-800 ms , especially with lot higher than 1 , but this was on Standard account, so I moved to other broker, actually I like everything about Pepperstone, client area is great, withdrawals/deposits extra fast, but now it turns out that praised the biggest broker in world is short of liquidity at newstime, that is now, time ago Pepper worked great...

Most traders scrapped them a while back when it was revealed that they were market makers, this is why execution is so bad, you cant trade the news and they that a stop order distance in place.
Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on August 10, 2014, 07:54:06 PM
I can confirm that execution worsened so far that it made impossible to trade there 400-800 ms , especially with lot higher than 1 , but this was on Standard account, so I moved to other broker, actually I like everything about Pepperstone, client area is great, withdrawals/deposits extra fast, but now it turns out that praised the biggest broker in world is short of liquidity at newstime, that is now, time ago Pepper worked great...

Most traders scrapped them a while back when it was revealed that they were market makers, this is why execution is so bad, you cant trade the news and they that a stop order distance in place.

When it was releaved that they were market makers?
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on August 10, 2014, 10:14:05 PM
Yeah - well I guess the thing is this

I have a Cross Connected VPS from Beeks in NY where my bots operate from .. Beeks say there was no problem from their end.

But Pepperstone's feed was freezing up and disconnecting for that 2 hour period before returning to normal.

At the same time another Brokers feed works perfectly well.

So I am sure there are some people who may not have experienced the problem -- I am really happy for you - but for me that was not the case.

I like Pepperstone overall - my only comments are they have suck balls customer service reps or at least the ones I have dealt with - and they could use a little more liquidity at times.

Personally I don't understand how you can have 1.44603 / 1.44606 then 3 seconds later it is 1.44600 / 1.44618 plus pay a commission on top of that.... defeats the whole purpose of trading with them ... but this type of thing can be fixed so they surely are aware their pricing could be improved.

I'm not here posting in a forum to solve all their problems or tell them what they should be working on -- it is their business surely they are aware of the problems they have as a company and be fixing them asap.... my time is valuable .. cheers.
Title: Re: Pepperstone Razor ECN Account
Post by: geektrader on August 11, 2014, 02:45:58 AM
Personally I don't understand how you can have 1.44603 / 1.44606 then 3 seconds later it is 1.44600 / 1.44618 plus pay a commission on top of that.... defeats the whole purpose of trading with them ... but this type of thing can be fixed so they surely are aware their pricing could be improved.

News! That´s the same with every broker during these times. OR, roll-over (0:00 their server time), that´s also the same everywhere. So, nothing special that such spread changes happen so quickly.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on August 11, 2014, 07:04:19 AM
Yeah - well I guess the thing is this

I have a Cross Connected VPS from Beeks in NY where my bots operate from .. Beeks say there was no problem from their end.

But Pepperstone's feed was freezing up and disconnecting for that 2 hour period before returning to normal.

At the same time another Brokers feed works perfectly well.

So I am sure there are some people who may not have experienced the problem -- I am really happy for you - but for me that was not the case.

I like Pepperstone overall - my only comments are they have suck balls customer service reps or at least the ones I have dealt with - and they could use a little more liquidity at times.

Personally I don't understand how you can have 1.44603 / 1.44606 then 3 seconds later it is 1.44600 / 1.44618 plus pay a commission on top of that.... defeats the whole purpose of trading with them ... but this type of thing can be fixed so they surely are aware their pricing could be improved.

I'm not here posting in a forum to solve all their problems or tell them what they should be working on -- it is their business surely they are aware of the problems they have as a company and be fixing them asap.... my time is valuable .. cheers.

Hi donbon2,

Thanks for getting back to us.

We are definitely interested in improving server performance and execution quality. I don't want to take up too much of your time, but if you are having an issue like this despite a VPS, we would be happy to look in to it further. If you could send an email to support@pepperstone.com we could bring up your account and the server details to try and diagnose exactly where in the process the issue is occurring - whether on our end or not.

It would also help us to be able to take something concrete to our IT and operations team to look at improving, as it is hard to look in to either connection issues (the server dropping in and out) or slow execution without bringing up the server data specific to that time or trade.

Thanks for the help if you have time,

Peter.

Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on August 13, 2014, 10:36:21 PM
No - that is not the case of spreads widening due to news - it happens all day.

At certain periods the spreads are great worth paying a commission for - but then during other periods the spreads are not worth paying commissions for.

I just would prefer more liquidity to keep it somewhat constant during Asia - London and NYK - the in between times I don't care so much... as I am not trading.

I guess I want Pepperstone to be the "Best in Class" so to speak ... as the better they get the more customers they will get and the more secure they will be for the long term.

Made a withdrawal request Monday - Money was in my Bank Account Tuesday 9.30 am -- sure I am requesting Australian Bank to Australian Bank withdrawal and not international - but this side of their business runs very smoothly for me.

As for me providing logs or whatever else you want me to monitor your system for you - couldn't be bothered - that is what you have staff for  .... to figure out.

Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on August 15, 2014, 12:41:45 AM

As for me providing logs or whatever else you want me to monitor your system for you - couldn't be bothered - that is what you have staff for  .... to figure out.

Hi Donbon2,

That's OK. If you decide you want any issues investigated in future we can try get in to more specific details for you.

Have a nice weekend.

Regards,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: oci on August 19, 2014, 10:46:35 AM
Hi Peter,

Does pepperstone flag news traders? started to get filled late after a few good fills/trades..

My second question is; why would you do it if you're not a market maker? talking about a razor edge account..

Thanks..
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on August 20, 2014, 04:36:11 AM
Hi Peter,

Does pepperstone flag news traders? started to get filled late after a few good fills/trades..

My second question is; why would you do it if you're not a market maker? talking about a razor edge account..

Thanks..

Hi Oci,

Thanks for your question.

As an ECN broker we allow for all trading strategies - be it news trading, automated or scalping etc. We do not 'flag' news traders as we understand there are many clients that use this type of trading style and for us the more volume traded the better.

In terms of your second question around whether or not we are a market maker, to confirm we are an ECN/STP broker - not a market maker.

Metatrader 4 is perhaps not the best platform for trading news events due to inherent processing time limitations of the platform. You may wish to try news trading via our cTrader platform as we are finding this platform to some extent allows for faster processing of requests over news events. Furthermore depending on the level of activity in the market around news events, you may encounter increased competition for order fills at a particular price level, however we wouldn't be able to confirm this without looking specifically into your trades.

If you would like us to look in to any trades in more detail and get back to you, you can ask us by email at support@pepperstone.com with the trade ticket number and your account number and we will be able to take a closer look for you.

All the best,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on August 20, 2014, 11:16:53 AM
Hello Peter

Can you please tell us about the "fortex" bridge that you use.

Regards

Rodney.
Title: Pepperstone Razor ECN Account
Post by: oci on August 20, 2014, 02:09:42 PM
Hi Peter,

Does pepperstone flag news traders? started to get filled late after a few good fills/trades..

My second question is; why would you do it if you're not a market maker? talking about a razor edge account..

Thanks..

Hi Oci,

Thanks for your question.

As an ECN broker we allow for all trading strategies - be it news trading, automated or scalping etc. We do not 'flag' news traders as we understand there are many clients that use this type of trading style and for us the more volume traded the better.

In terms of your second question around whether or not we are a market maker, to confirm we are an ECN/STP broker - not a market maker.

Metatrader 4 is perhaps not the best platform for trading news events due to inherent processing time limitations of the platform. You may wish to try news trading via our cTrader platform as we are finding this platform to some extent allows for faster processing of requests over news events. Furthermore depending on the level of activity in the market around news events, you may encounter increased competition for order fills at a particular price level, however we wouldn't be able to confirm this without looking specifically into your trades.

If you would like us to look in to any trades in more detail and get back to you, you can ask us by email at support@pepperstone.com with the trade ticket number and your account number and we will be able to take a closer look for you.

All the best,

Peter.

Hi Peter,

Thanks for your answers. I didn't want to blame your company. I've just been getting up to 4 second execution latency for about two months, it was perfect before. I'll write a mail with details..

btw, are there serverside limitations about mt4? i'm asking because i see what time my order arrived at pepperstone and what time it was executed from the logs. it looks like there is no platform issue on my end, normally (at normal times) my execution tests are really good, between 30-60 ms. sorry if i'm mistaken about this..

Thanks..
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on August 21, 2014, 01:49:19 AM
Hello Peter

Can you please tell us about the "fortex" bridge that you use.

Regards

Rodney.

Hi Rodney,

Thank you for your message.

Unfortunately, I'm not in a position to disclose company proprietary information as potentially by doing so it would remove our competitive advantage against other ECN / STP brokers.


Hi Peter,

Does pepperstone flag news traders? started to get filled late after a few good fills/trades..

My second question is; why would you do it if you're not a market maker? talking about a razor edge account..

Thanks..

Hi Oci,

Thanks for your question.

As an ECN broker we allow for all trading strategies - be it news trading, automated or scalping etc. We do not 'flag' news traders as we understand there are many clients that use this type of trading style and for us the more volume traded the better.

In terms of your second question around whether or not we are a market maker, to confirm we are an ECN/STP broker - not a market maker.

Metatrader 4 is perhaps not the best platform for trading news events due to inherent processing time limitations of the platform. You may wish to try news trading via our cTrader platform as we are finding this platform to some extent allows for faster processing of requests over news events. Furthermore depending on the level of activity in the market around news events, you may encounter increased competition for order fills at a particular price level, however we wouldn't be able to confirm this without looking specifically into your trades.

If you would like us to look in to any trades in more detail and get back to you, you can ask us by email at support@pepperstone.com with the trade ticket number and your account number and we will be able to take a closer look for you.

All the best,

Peter.

Hi Peter,

Thanks for your answers. I didn't want to blame your company. I've just been getting up to 4 second execution latency for about two months, it was perfect before. I'll write a mail with details..

btw, are there serverside limitations about mt4? i'm asking because i see what time my order arrived at pepperstone and what time it was executed from the logs. it looks like there is no platform issue on my end, normally (at normal times) my execution tests are really good, between 30-60 ms. sorry if i'm mistaken about this..

Thanks..

Hi Oci,

Thanks for your reply.

One of the main "limitations" of trading in the live FX market, particularly, over volatile or low liquid periods is that there is increased competition among market counter-parties (such as other traders, banks and hedge funds) for fills at certain pricing tiers. In other instances, what can be perceived as "slow execution" is actually due to a delay in order confirmation from the LP. In these instances your trade is filled once you place your request at the price that was available in the market at that time, however the bank is yet to confirm that the order is filled to server infrastructure.

Nevertheless, we will take a look into your trades once you contact us with the trade ticket numbers.

I hope this information helps your understanding,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: forex101 on September 03, 2014, 05:34:43 AM
Not sure if this has been flagged before but what is the 'gap's before the candles on MT4 represent when there are news releases? Just noticed this recently when I decided to give news trading a go. As soon as I made profit last week, 'slippage' has gotten progressively worse on Peppy. Another broker manipulating outcomes? Barking up the wrong tree? Thanks.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on September 04, 2014, 01:29:49 AM
Not sure if this has been flagged before but what is the 'gap's before the candles on MT4 represent when there are news releases? Just noticed this recently when I decided to give news trading a go. As soon as I made profit last week, 'slippage' has gotten progressively worse on Peppy. Another broker manipulating outcomes? Barking up the wrong tree? Thanks.

Hi forex101,

Thank you for your question.

Our policy is to display only executable ticks on our charts. It is possible for a broker to smooth candles so that gaps do not appear - however we believe that it is best to be transparent about what liquidity is and isn't available in the market over these news releases.

If you would like any trades looked at, please send them through to support@pepperstone.com for the team to investigate.

All the best,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: uandot2B on September 09, 2014, 05:04:18 AM
Seems all Live MT4 platforms with Pepper on the Edge1 server had an outage. Our outage today was for 2hrs today so couldn't do any trades. Not very good. Anyone else notice it ?
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on September 09, 2014, 05:24:59 AM
Seems all Live MT4 platforms with Pepper on the Edge1 server had an outage. Our outage today was for 2hrs today so couldn't do any trades. Not very good. Anyone else notice it ?

Dear uandot2B,

Yes, we unfortunately had an issue with the EDGE 01 server today where clients were unable to enter, modify or close trades. All other Live Trading Servers were unaffected by this outage. This issue how now been resolved by our engineers and the EDGE 01 server is now online.

Should you, or any other client's of Pepperstone, have trades that were impacted by this technical issue, please contact our Support Team via email - support@pepperstone.com - and will aim to address and concerns or issues you encountered.

Kind regards,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: primi on September 09, 2014, 06:06:35 PM
Lots of freezes today with Pepper. I read above that some kind of issue was resolved but I see my standard account is frozen still and I believe it's on EDGE 01. Restarting does not help. In fact 2 of them are stuck. My third on EDGE 03 seems OK.

EDIT: 15 minutes later it's back
Title: Re: Pepperstone Razor ECN Account
Post by: smc on September 09, 2014, 09:47:16 PM
Hi Peter,

I've experienced lots of problems today as well on edge 01, there are several gaps in my charts now since Friday, today was patchy as well.

i've several trades open so it's getting quite unnerving, afraid i won't be able to close them when i need to.

Do you have an estimate on when the problems will be fully resolved?   

A bit more communication or updates on the situation would be helpful.


Thanks


edit -just lost connection again there for about 10 mins.

Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on September 09, 2014, 09:57:58 PM
LOL - typical Customer Service attitude .. no we don't have a problem it must be your problem

now more people are having the same issue I mentioned here 2 weeks ago.

Hopefully I see some recruiting ads in the SMH soon - as obviously you guys have some organizational weaknesses in CS + Tech.

Title: Re: Pepperstone Razor ECN Account
Post by: guernica on September 09, 2014, 10:10:31 PM
Humm ... when a broker acts like this something go wrong and in general the technical issue is a excuse to hidde the truth.
Title: Re: Pepperstone Razor ECN Account
Post by: guernica on September 09, 2014, 10:31:30 PM
One more thing.
In past brokers who acted this way fell into insolvency (thats why so many mt4 disconnections worries me).
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on September 10, 2014, 12:33:30 AM
Hi all,

Unfortunately we have found that the resolution provided by our engineers yesterday has not adequately resolved the problem. As some posters have mentioned we are currently experiencing some intermittent drop outs on the Edge01 server. While we are aware that this is related to limitations of the Metatrader 4 server architecture, we are taking attempts today to find a permanent solution.

We do feel that we have been open about this issue, and if you feel that any of your trades have been affected by the outage please feel free to contact us at support@pepperstone.com with the trade tickets for us to investigate.

Thank you very much,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: smc on September 11, 2014, 11:13:42 PM
Hi Peter,

Thanks for reply, no problems to report now, seems to be back to normal.

Thanks.

Steve
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on September 11, 2014, 11:24:58 PM
I had 2-3 very short disconnects last night - for less than a minute .. but after that seems stable again now
and this morning it is working fine.

nothing like those earlier long outages . so I guess things are getting under control.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on September 12, 2014, 02:03:34 AM
Hi donbon2 and smc,

Thank you for the updates. We were able to reduce the frequency and extent of the issue; over the weekend we will perform more extensive maintenance on the server so that the issue is rectified for future trading.

Once again, we do apologise for any inconvenience and are happy to look at any affected trades.

Thanks again,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on September 23, 2014, 09:26:48 AM
another freeze for about 2 minutes.
Title: Re: Pepperstone Razor ECN Account
Post by: smc on September 23, 2014, 11:20:48 AM
Hi,

Lost connection for about 20 mins there.

Has the issue returned or is this a different issue?
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on September 24, 2014, 06:27:09 AM
Hi guys,

We did have another issue yesterday as you mentioned. Since the issue was last reviewed by our IT team the incidence has been reduced significantly, we will continue with further maintenance over the weekend which could potentially remove this issue altogether.

In the meantime we can offer any affected clients the option of a new trading account on our newest trading server Edge05 - please contact support@pepperstone.com if you wish to take up this opportunity - the connection issue is only occurring on the Edge01 server.

Thanks a lot,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on September 29, 2014, 03:13:24 AM
freezing up again at the moment.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on September 30, 2014, 10:18:30 AM
frozen again .. how can a small broker like XM keep their feed going but someone like Pepperstone - go down all the time.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on October 01, 2014, 05:57:57 AM
Hi donbon2,

Please contact support@pepperstone.com regarding this matter so that we can look into it further for you. It may be the case that the server was simply restarted, which can sometimes occur when we need to activate new client groups or server maintenance tasks. We have seen a dramatic improvement in server reliability since the recent troubleshooting and fixes were implemented. However, without knowing the specific time you are referring to we can not categorically say whether there was a server outage or whether the server had been quickly restarted.

All the best,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on October 02, 2014, 08:33:21 PM
OK.

I trade full-time and I monitor everything - upgrade all my machines and optimize everything - so any time something falls over I notice more than most... as you can tell.

In saying that I don't have time to call you guys every time your system reboots/resets or has an issue -- that is why I trade with you and trust you have people monitoring/optimizing and supporting your technology... so I don't have to call you everyday... as I don't feel this is my job to do so.

anyway for the last 12 hours it seems everything has been stable

cheers
Title: Re: Pepperstone Razor ECN Account
Post by: alex100 on October 03, 2014, 11:51:33 PM
I trade live with 2 different brokers and I noticed that even Pepperstone gives me better spreads overall I have much more success with another one.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on October 13, 2014, 12:06:06 PM
It looks like its all over red rover for this broker:

http://www.theaustralian.com.au/business/latest/pepperstone-forced-from-japanese-market/story-e6frg90f-1227089250052?nk=5ee9afc228fa748d476db66b8a3c65cf (http://www.theaustralian.com.au/business/latest/pepperstone-forced-from-japanese-market/story-e6frg90f-1227089250052?nk=5ee9afc228fa748d476db66b8a3c65cf) 

The regulators in Australian and Japan made them close half their business, it looks like them might not be in business for much longer by the sounds of things.
Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on October 13, 2014, 06:19:09 PM
What about that?

http://www.smh.com.au/business/sacked-whistleblower-sues-pepperstone-20140801-zz9dl.html (http://www.smh.com.au/business/sacked-whistleblower-sues-pepperstone-20140801-zz9dl.html)
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on October 14, 2014, 01:10:40 AM
Looks like it's going from bad to worse for them, its no wonder they are moving their operations to New Zealand where you can pretty much get away with anything.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on October 14, 2014, 01:59:28 AM
maybe that's why they wanted me to call them every time their system goes down

they don't have their own IT Department any more ?
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on October 14, 2014, 04:15:13 AM
It looks like its all over red rover for this broker:

http://www.theaustralian.com.au/business/latest/pepperstone-forced-from-japanese-market/story-e6frg90f-1227089250052?nk=5ee9afc228fa748d476db66b8a3c65cf (http://www.theaustralian.com.au/business/latest/pepperstone-forced-from-japanese-market/story-e6frg90f-1227089250052?nk=5ee9afc228fa748d476db66b8a3c65cf) 

The regulators in Australian and Japan made them close half their business, it looks like them might not be in business for much longer by the sounds of things.

Looks like it's going from bad to worse for them, its no wonder they are moving their operations to New Zealand where you can pretty much get away with anything.

Hi Rodneyp,

Thanks for your support. I can confirm that we will indeed be in business for a long time coming. You will note that other brokers have also had to pull out of the Japanese market recently. Nevertheless, things are looking very bright for us as a business going forward.

Further to your post, we are not moving our operations to New Zealand. Our Head Office will remain in Australia. Currently we have global offices in China, Russia and USA (support only), with the anticipation of opening more offices shortly. Having regional offices allows us to better service clients from a particular geographical region.

What about that?

http://www.smh.com.au/business/sacked-whistleblower-sues-pepperstone-20140801-zz9dl.html (http://www.smh.com.au/business/sacked-whistleblower-sues-pepperstone-20140801-zz9dl.html)

Hi blackpele,

As this case is in the legal pipeline at the moment, we cannot make any comments around the nature of the case.

maybe that's why they wanted me to call them every time their system goes down

they don't have their own IT Department any more ?


Hi donbon2,

As mentioned previously to you, we were hoping you would contact our support team to investigate the "outages" you had identified. I had explained earlier that you may have been seeing a server restart, as opposed to an "outage" given that you are a full time trader and watch the charts closely. However, we have not yet received any communication from you.

Regards,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on October 14, 2014, 11:15:31 AM
Hi Peter

Perhaps you can elaborate on the impact that this regulatory imposition and the legal case against you will have on your company's financial situation. To date no one has ever seen an Audited Financials of Pepperstone despite your company's claims of increased transparency via a listing.

We await your valued comments

Regards

Rodney
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on October 19, 2014, 01:17:17 PM
No response form Peter on this. Looks like they are in some serious trouble.
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on October 20, 2014, 01:23:12 AM
Hi Peter

Perhaps you can elaborate on the impact that this regulatory imposition and the legal case against you will have on your company's financial situation. To date no one has ever seen an Audited Financials of Pepperstone despite your company's claims of increased transparency via a listing.

We await your valued comments

Regards

Rodney
No response form Peter on this. Looks like they are in some serious trouble.

Hi rodneyp,

You can obtain a copy of our audited financials via the ASIC website for a small fee:

https://connectonline.asic.gov.au/RegistrySearch/faces/landing/panelSearch.jspx?searchText=Pepperstone&searchType=OrgAndBusNm&searchTab=search&_adf.ctrl-state=euv2ii48_4

It would not be prudent for us to discuss the pending legal case until the matter is heard in court.

Regards,

Peter
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on November 10, 2014, 02:22:13 AM
2-3 short disconnects this morning - resolved by me closing MT4 and restarting and waiting for MT4 to log in again.

Really weird since ThinkForex and XM had no down time during these Pepperstone issues.

and no I'm not going to bother calling you on the phone to tell you.

Thanks
Title: Re: Pepperstone Razor ECN Account
Post by: Peter Anderson on November 10, 2014, 10:07:31 PM
Hi donbon2,

I hope you're well.

These are server restarts, which we do whenever we need to create a new group in MT4 or for some changes to settings.

We need to restart the server to have the changes applied.

Thank you,

Peter.
Title: Re: Pepperstone Razor ECN Account
Post by: uandot2B on January 19, 2015, 06:53:41 AM
After the SNB announcement that caused issues with the Swiss pairs the ENTIRE Pepperstone platform was down "No Connection" for " 3.5hrs " and So no longer available to clients to change any orders irrespective of the currency pair (Pending or Open Trades).
Their support wasn't available either for long periods of time and when available they were unable to close positions or pending orders even though they were " NOT " a Swiss franc pair.

Axitrader and IC Markets both stayed available during the SNB announcement so clients could trade any currency pair.

Just another outage , Not much of a suprise to Pepper customers ." Nothing NEW  OUTAGES" although for 3.5hrs this time. When other Brokers didn't have any outage ?!?
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on January 19, 2015, 06:57:19 AM
I'm normally the first person to be complaining about stuff like this

but I didn't see anything unusual during that time.

Alot of times with these things it has depended on which Server your on as to what downtime you experience.

Anyway see what the Pepperstone guys come back with - as I'm sure by now they have alot better tracking of their performance than they did 4-6 months ago - where they just seemed to have no clue.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on January 19, 2015, 09:13:04 AM
I didnt see a 3.5 hour gap in their chart but that does not mean to say that u couldn't trade for 3.5 hours as they could have still been streaming prices. I closed my account ages ago so I cant verify what happened.
Title: Re: Pepperstone Razor ECN Account
Post by: bradleyfx on January 19, 2015, 10:58:08 AM
There was no 3.5 hour gap as far as I see. Not sure about execution, though.
Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on January 19, 2015, 02:32:23 PM
After the SNB announcement that caused issues with the Swiss pairs the ENTIRE Pepperstone platform was down "No Connection" for " 3.5hrs " and So no longer available to clients to change any orders irrespective of the currency pair (Pending or Open Trades).
Their support wasn't available either for long periods of time and when available they were unable to close positions or pending orders even though they were " NOT " a Swiss franc pair.

Axitrader and IC Markets both stayed available during the SNB announcement so clients could trade any currency pair.

Just another outage , Not much of a suprise to Pepper customers ." Nothing NEW  OUTAGES" although for 3.5hrs this time. When other Brokers didn't have any outage ?!?

You are 100% correct, I had a position open with another pair and even though I had a set stop loss the position went beyond the SL, resulting in an extra 200 euros loss by the time the servers went up again.
I asked for a refund and they refused, so now I am searching for a new broker, is Axitrade any good?
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on January 19, 2015, 05:28:29 PM
After the SNB announcement that caused issues with the Swiss pairs the ENTIRE Pepperstone platform was down "No Connection" for " 3.5hrs " and So no longer available to clients to change any orders irrespective of the currency pair (Pending or Open Trades).
Their support wasn't available either for long periods of time and when available they were unable to close positions or pending orders even though they were " NOT " a Swiss franc pair.

Axitrader and IC Markets both stayed available during the SNB announcement so clients could trade any currency pair.

Just another outage , Not much of a suprise to Pepper customers ." Nothing NEW  OUTAGES" although for 3.5hrs this time. When other Brokers didn't have any outage ?!?

You are 100% correct, I had a position open with another pair and even though I had a set stop loss the position went beyond the SL, resulting in an extra 200 euros loss by the time the servers went up again.
I asked for a refund and they refused, so now I am searching for a new broker, is Axitrade any good?

That's terrible. I wonder why their charts don't show a gap. My guess is that they cleaned up here, but going down for 3.5 hours is unheard of in this day and age.
Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on January 19, 2015, 06:07:57 PM
Their charts did show a gap for a day or so, but they fill them up later.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on January 19, 2015, 06:18:53 PM
Their charts did show a gap for a day or so, but they fill them up later.

I'm surprised they are still in business after this sort of outage.
Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on January 19, 2015, 06:40:58 PM
I am deeply disappointed by their response and it is sad because after three years trading with them, I thought I found a reputable broker but now I have to start searching again, I mean what a let down that was..............
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on January 20, 2015, 10:36:22 AM
I am deeply disappointed by their response and it is sad because after three years trading with them, I thought I found a reputable broker but now I have to start searching again, I mean what a let down that was..............

I just had to have a laugh to myself. I received an email from them offering me real time rebates if I open an account in the next 28 days. They must have lost heaps of clients when their platform went down for 3.5 hours.
Title: Re: Pepperstone Razor ECN Account
Post by: Zuttasoxx on January 20, 2015, 11:09:55 AM
Pepperstone is probably by far the worst one of the Australian big 3 IC Markets, Axitrader and pepperstone..
Title: Re: Pepperstone Razor ECN Account
Post by: iwillsurvive on January 20, 2015, 11:35:42 AM
I am deeply disappointed by their response and it is sad because after three years trading with them, I thought I found a reputable broker but now I have to start searching again, I mean what a let down that was..............

I'm surprised to hear this myself. Yes rodney is right, Axi and IC Markets didn't go down during the CHF spike. The least pepper could do was refund the client's losses if they didn't allow you to modify your orders...

Yes I use Axi too and it's good. No funny business. No problems with withdrawals and executions. Personal contact with your account manager. (For Axi). (IC Markets doesn't have a personal account manager, because they have a client area)
Title: Re: Pepperstone Razor ECN Account
Post by: aeronthomas on January 20, 2015, 11:40:49 AM
I am deeply disappointed by their response and it is sad because after three years trading with them, I thought I found a reputable broker but now I have to start searching again, I mean what a let down that was..............
'

I used to trade with them but have since switched to having accounts with IC Markets and Global Prime, pays to diversify.  Global Prime is smaller aussie broker but no downtime with the recent SNB move and good spreads / execution speed.  Check out the threads of brokers will give you a good idea how they treat their customers, good luck.
Title: Re: Pepperstone Razor ECN Account
Post by: blackpele on January 20, 2015, 05:59:54 PM
I am deeply disappointed by their response and it is sad because after three years trading with them, I thought I found a reputable broker but now I have to start searching again, I mean what a let down that was..............
'

I used to trade with them but have since switched to having accounts with IC Markets and Global Prime, pays to diversify.  Global Prime is smaller aussie broker but no downtime with the recent SNB move and good spreads / execution speed.  Check out the threads of brokers will give you a good idea how they treat their customers, good luck.

Did you experience any particular problems with Axi?
Title: Re: Pepperstone Razor ECN Account
Post by: bradleyfx on January 20, 2015, 08:06:11 PM
Seems to be business as usual as far as I can see.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on January 31, 2015, 03:08:43 AM
Have a read of this

http://m.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312 (http://m.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312)

It looks like they have $14 million in client money that is missing.
Title: Re: Pepperstone Razor ECN Account
Post by: Earleone on January 31, 2015, 08:36:17 AM
Have a read of this

http://m.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312 (http://m.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312)

It looks like they have $14 million in client money that is missing.

Can not read the article on your link. It is only for subscribers.
Title: Re: Pepperstone Razor ECN Account
Post by: Zuttasoxx on January 31, 2015, 11:30:08 AM
Quote
FOREIGN exchange trading has always had the thrill factor. Large amounts of money are won and lost in the blink of an eye, as the Swiss currency debacle graphically illustrated earlier this month.

Yet despite the risks, foreign exchange trading ranks as one of the fast-growing activities among private investors. The desire to make a quick buck, increasingly by trading online, has sparked a drastic rise in the number of retail currency brokers.

In Australia, no firm has ridden the wave better than Pepperstone.

Its two founders, Owen Kerr and Joe Davenport — both in their early 30s— have become poster boys of the sector, scooping a rash of industry awards after jumping, seemingly from nowhere, to a position of global prominence.

According to an industry news and resources firm, Forex Magnates, Pepperstone ranks as the world’s 12th-largest retail foreign exchange broker.

The firm’s heady climb was mirrored by the ballooning fortunes of its founders. Last year, Kerr, now a regular presence in the country’s business media, shot on to the BRW Rich 200 list with his wealth estimated at $250 million.

Talk of an imminent initial public offering, valuing the firm at $600m, seemed to be the icing on the cake.

Pepperstone , according to Kerr and a number of bankers, could be the next OzForex, the foreign exchange payments company that enjoyed a buoyant spell in its first year before a recent decision by Westpac to withdraw its services from the sector sent the stock into slump.

The two businesses are in fact very different, but Pepperstone’s seemingly unstoppable success had captivated and charmed the media.

It helped that Kerr, an affable and accessible person, was always happy to explain the reason behind the company’s incredible achievements.

While the details vary slightly from one interview to another, the basic explanation was that Pepperstone had invented a product that does something faster, better and cheaper than the incumbents. Simple.

As one former colleague stated: “Owen is an incredibly good salesman. They are exceptionally clever at marketing.”

Yet once Kerr’s public remarks are subjected to deeper scrutiny, a slightly less consistent picture emerges. Many of their rivals complain that the media has provided Pepperstone with an easy run or simply don’t understand the business.

Take, for instance, the reference made in an interview published by the Financial Review in aftermath of the Swiss currency bombshell. Kerr said the firm had avoided the calamity – which ranks as one of the greatest shocks to the currency system since the collapse of the Bretton Woods system in 1971 – due to a combination of foresight, conservatism and high-speed trading technology.

He claimed Pepperstone liquidated clients positions “one quarter of a second after the announcement via a high-speed optical fibre cable connection to the interbank market. This ­allowed them to unwind their ­positions before they went into negative balances”.

The comments drews widespread derision from rivals. The chief executives of two competitors pointed out the high-speed cable was standard technology used in the industry and connected into NY4, a giant multi-user data ­centre in New Jersey owned by Equinix, the largest global provider of these structures.

Kerr later clarified to The Weekend Australian that Pepperstone does indeed use Equinix. When asked whether this was technology widely used by brokers, he stated this was not the case as “it is costly to introduce and maintain”.

In previous interviews, Kerr has made much of his and Davenport’s decision to construct their own hardware, software and fibre-optic cable network. And yet Pepperstone uses one of the most popular software programs in the industry, MetaTrader 4, which costs close to $100,000 to buy off the shelf.

Kerr acknowledged MT4 “is not unique” but insisted its “proprietary back-office, client area, aggregation systems, electric communications network, settlement systems, payments infrastructure, IT Technology, Server Farm and low-latency infrastructure” all are.

He said this back-office system has “enabled us to disrupt ­industry margins and provide low-cost FX brokerage to our client base.”

Pepperstone certainly offers low margins but so too do many other players.

Its recent accounts to June 2014 also reveal little investment in ­technology.

Instead, the statements show the firm racked up a profit of $28m for the year.

On the back of this, the two founders extracted $32m from the company in dividends, even though their total liabilities stand at $94m compared to $83m in cash and cash equivalents. The ­accounts also reveal there is a $14m shortfall in clients’ funds with $85m recorded as owed to clients while $71m is held on segregated client accounts.

Australia remains one of the few countries, alongside Cyprus and Mauritius, where brokers can use client funds on deposit as collateral for potential losses incurred by the firm on other currency bets.

The market is fiercely divided about whether greater regulation should be imposed but those in favour argue the current system has enabled mostly online brokers to boost their growth without ­having to risk much of their own capital.

Yet despite Pepperstone’s relatively slight financial status, Kerr shows no sign of a conservative footing.

In the wake of the Swiss franc shock, he claimed the firm was pursuing one of the largest victims of the currency upheaval, ­Alpari, which had until that ­episode ranked as the third-largest forex broker.

A number of players in the industry have expressed surprise at this.

One senior executive within a large forex broker in Britain claimed this would necessitate an enormous outlay, comparable, he said, to the $US300m lifeline provided to US-based FXCM by Leucadia.

In response to questions about this mooted acquisition, Kerr said Pepperstone has “dropped out of the Alpari acquisition process as we thought the price asking (sic) was excessive”.

But he insisted the IPO of Pepperstone was still “on track after we complete acquisitions of the distressed brokers in our industry”.

There are doubts though about the appetite of institutional investors towards an IPO, given the broader industry has been left reeling from the Swiss franc shock.

The head of one domestic firm stressed the “hangover” would take some time to dissipate.

Yet while many in the sector remain bemused at Pepperstone’s exuberant descriptions of its ­business prowess, few dispute the firm’s impressive growth track ­record.

The trouble is that much of that expansion stemmed from its Japanese exposure from where it is now black-listed after the corporate watchdog, ASIC, discovered the firm was trading there without a valid licence.

In its IPO prospectus, Pepperstone stated 40 per cent of its trading revenue was derived from Japan, while a mere 8 per cent originated from Australia.

The plan now is to concentrate on China, a market widely coveted by brokers due to the swelling ranks of the middle classes and the Chinese love of riskier pursuits like gambling.

Kerr claimed financial services are “the second wave of exports to China” following the collapse of the mining boom and said the “Australian Financial Services Industry can now service this market unfettered”.

He added the China Free Trade Agreement “is great for us”.

However, over-the-counter forex brokers like Pepperstone are specifically excluded from this new trade push.

In its latest results, released last week, IG Capital Markets, a ­Britain-based company and one of the largest forex brokers, cautioned investors about any excitement from its Chinese operations.

Its Asia Pacific head, Tamas Szabo, insisted “no regulatory framework exists in China or any Free Trade Zone allowing retail OTC foreign exchange brokers to operate”.

He added that while there were encouraging signs “our view is that the regulatory environment is not supportive of a direct offering and is unlikely to be explicitly so for some time”.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on January 31, 2015, 12:50:16 PM
Thanks for this. Looks like the article is now members only. The truth is now coming out.

I have to say that Pepperstone are full of crap. I am glad that someone finally  worked it out. The $14 mill hole in client money is concerning  though. Could they be trading insolvent?
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on January 31, 2015, 09:24:26 PM
Seems they are betting on being bigger in the future and making more money

the problem is if they go backwards and revenue drops then things don't look so good.

With all the money those 2 have taken out of the company - they can't be insolvent otherwise they will end up in prison.

I don't trade $CHF or EURCHF or anything CHF so I don't have any of these problems -- but from reading IC Markets thread I won't be trading there in the future.

GP + Fx Pig will get my next 2 accounts.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on January 31, 2015, 11:50:22 PM
Seems they are betting on being bigger in the future and making more money

the problem is if they go backwards and revenue drops then things don't look so good.

With all the money those 2 have taken out of the company - they can't be insolvent otherwise they will end up in prison.

I don't trade $CHF or EURCHF or anything CHF so I don't have any of these problems -- but from reading IC Markets thread I won't be trading there in the future.

GP + Fx Pig will get my next 2 accounts.

If the missing $14 million in client funds was part of the $32 odd million they took out of the company surely ASIC will have something to say.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on February 01, 2015, 01:16:19 AM
I love these paragraphs

Kerr acknowledged MT4 “is not unique” but insisted its “proprietary back-office, client area, aggregation systems, electric communications network, settlement systems, payments infrastructure, IT Technology, Server Farm and low-latency infrastructure” all are.


He said this back-office system has “enabled us to disrupt ­industry margins and provide low-cost FX brokerage to our client base.”

Here is the reality....

proprietary back-office - really just an off the shelf system built by www.setfive.com (http://www.setfive.com). This is the product www.getmetaforce.com (http://www.getmetaforce.com)

client area - same as above

aggregation systems - fortex is their aggregator, its not a proprietary system. Owen Kerr is even quoted on the fortex website. http://fortex.com/about-us (http://fortex.com/about-us)

electric communications network - Again this is fortex, they are not a real ECN anyway as the operate a B book.

settlement systems - no such thing as forex is OTC and does not require settlement

payments infrastructure - NAB credit cards, Neteller, Poli, Skrill, Citadel, Ayden are all third party companies and Pepperstone simply cant own their infrastructure. They would only have API access.

IT Technology - Hmmm a bit hard to own this when it is out sourced.

Server Farm - Fortex host their servers in NY4

low-latency infrastructure - more like the Equinix data centers infrastructure not Pepperstones.

I love this Owen Kerr guy, a true used car salesman indeed !!
Title: Re: Pepperstone Razor ECN Account
Post by: aeronthomas on February 01, 2015, 06:52:06 AM
I am deeply disappointed by their response and it is sad because after three years trading with them, I thought I found a reputable broker but now I have to start searching again, I mean what a let down that was..............
'

I used to trade with them but have since switched to having accounts with IC Markets and Global Prime, pays to diversify.  Global Prime is smaller aussie broker but no downtime with the recent SNB move and good spreads / execution speed.  Check out the threads of brokers will give you a good idea how they treat their customers, good luck.

Did you experience any particular problems with Axi?

I didn't trade with them all that long.  I mainly stopped as didn't like the idea they B book, after reading their PDS more thoroughly.  However most traders seem to report they are pretty good.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on February 04, 2015, 03:25:39 AM
Can someone from Pepperstone please get back to us regarding the missing $14 mill in clent money.
Title: Re: Pepperstone Razor ECN Account
Post by: ColiseumFX on February 04, 2015, 04:20:42 AM
When did this $14m go "missing"? I can't find stories anywhere online about this and it's baffling me.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on February 04, 2015, 06:19:14 AM
When did this $14m go "missing"? I can't find stories anywhere online about this and it's baffling me.

The story broke here

http://www.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312 (http://www.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312)

Below is the section from the news article.

On the back of this, the two founders extracted $32m from the company in dividends, even though their total liabilities stand at $94m compared to $83m in cash and cash equivalents. The ­accounts also reveal there is a $14m shortfall in clients’ funds with $85m recorded as owed to clients while $71m is held on segregated client accounts.
Title: Re: Pepperstone Razor ECN Account
Post by: ColiseumFX on February 04, 2015, 06:44:51 PM
When did this $14m go "missing"? I can't find stories anywhere online about this and it's baffling me.

The story broke here

http://www.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312 (http://www.theaustralian.com.au/business/financial-services/taking-pepperstone-with-a-grain-of-salt/story-fn91wd6x-1227202824312)

Below is the section from the news article.

On the back of this, the two founders extracted $32m from the company in dividends, even though their total liabilities stand at $94m compared to $83m in cash and cash equivalents. The ­accounts also reveal there is a $14m shortfall in clients’ funds with $85m recorded as owed to clients while $71m is held on segregated client accounts.

At the moment that is the only source for this story no one else has posted it. Their IPO is underwater.
Title: Re: Pepperstone Razor ECN Account
Post by: euclid on February 04, 2015, 11:29:48 PM
When did this $14m go "missing"? I can't find stories anywhere online about this and it's baffling me.


"Its recent accounts to June 2014 also reveal little investment in technology. Instead, the statements show the firm racked up a profit of $28m for the year. On the back of this, the two founders extracted $32m from the company in dividends, even though their total liabilities stand at $94m compared to $83m in cash and cash equivalents. The accounts also reveal there is a $14m shortfall in clients’ funds with $85m recorded as owed to clients while $71m is held on segregated client accounts. Australia remains one of the few countries, alongside Cyprus and Mauritius, where brokers can use client funds on deposit as collateral for potential losses incurred by the firm on other currency bets."

So not missing, just borrowed for collateral.
Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on February 05, 2015, 01:59:29 AM
When did this $14m go "missing"? I can't find stories anywhere online about this and it's baffling me.


"Its recent accounts to June 2014 also reveal little investment in technology. Instead, the statements show the firm racked up a profit of $28m for the year. On the back of this, the two founders extracted $32m from the company in dividends, even though their total liabilities stand at $94m compared to $83m in cash and cash equivalents. The accounts also reveal there is a $14m shortfall in clients’ funds with $85m recorded as owed to clients while $71m is held on segregated client accounts. Australia remains one of the few countries, alongside Cyprus and Mauritius, where brokers can use client funds on deposit as collateral for potential losses incurred by the firm on other currency bets."

So not missing, just borrowed for collateral.

It doesnt say the $14 mill has been used for collateral it says there is a "shortfall", with this exact word. Anyway they can't be trusted this Kerr guy is full of Peppercrap or just a very stupid guy. Fancy lying to journalists, he can pull the wool over his clients eyes but trying to pull the wool over the eyes of the world is bold move, he was destined to get sprung sooner or later. Serves him right !!
Title: Re: Pepperstone Razor ECN Account
Post by: PsychoPipKiller on February 05, 2015, 04:27:22 AM
@rodneyp - ha, what a surprise that rodney is back in the thread criticising Pepperstone. You are so boring and typical. You add nothing to this thread. Go back to your IC thread so you can talk about how awesome they are...

by the way, this came from forextfactory... https://pepperstone.com/company-profile/statement.php#



Title: Re: Pepperstone Razor ECN Account
Post by: rodneyp on February 05, 2015, 05:20:49 AM
@rodneyp - ha, what a surprise that rodney is back in the thread criticising Pepperstone. You are so boring and typical. You add nothing to this thread. Go back to your IC thread so you can talk about how awesome they are...

by the way, this came from forextfactory... https://pepperstone.com/company-profile/statement.php#

Why thank you for the compliment junior member with a whopping 6 posts.
Title: Re: Pepperstone Razor ECN Account
Post by: donbon2 on March 16, 2015, 04:48:09 PM
you guys must not have an in-house IT Team -- it must be outsourced

1. they don't know when your trading systems are working or not

2. your website goes down - you blame your host that it is their problem -- when you could just deploy a back-up and use someone better and be back online in 10 minutes

in fact it didn't even seem that anyone knew your website was down - till I let them know -- LOL.

using you guys is like going to the Dentist.

Cheers
Title: Re: Pepperstone Razor ECN Account
Post by: Kristofer on November 24, 2015, 02:12:14 PM
FreshForex provides ECN account, which does not only offer  best ECN execution:   on average it takes 0.05 seconds, but  low commissions and almost zero spreads as well! Besides, FreshForex covers  customers 100% of deposit commission for depositing funds through most popular payment systems. Double saving. You can even  not start trading, you have to get the money that would have gone to other brokers to their pockets.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on April 18, 2017, 07:30:24 AM
So I thought I should toss in a good word for Pepperstone here; bumping this old thread.

I actually found Pepperstone here on DFF when they were new, and I'm really happy I did. In 10 years, I've had accounts with several brokers, but I've always stuck with Pepperstone as my preferred option because the spreads have always been good, the execution speeds have been top rate, the slippage has been better, and the customer service has always been superior to most any other options I've experienced. I've never had the feeling that this broker tried to hunt my stops, or manipulates my price feed.

Pepperstone is at the top of my list of recommended brokers. I know they have their detractors like any broker does, but I've found those detractions to often be lacking in merit. I've been happy with them for years now.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on April 18, 2017, 11:53:28 AM
So I thought I should toss in a good word for Pepperstone here; bumping this old thread.

I actually found Pepperstone here on DFF when they were new, and I'm really happy I did. In 10 years, I've had accounts with several brokers, but I've always stuck with Pepperstone as my preferred option because the spreads have always been good, the execution speeds have been top rate, the slippage has been better, and the customer service has always been superior to most any other options I've experienced. I've never had the feeling that this broker tried to hunt my stops, or manipulates my price feed.

Pepperstone is at the top of my list of recommended brokers. I know they have their detractors like any broker does, but I've found those detractions to often be lacking in merit. I've been happy with them for years now.

Very well said and totally agree. Donna Forex forum has the best deal available anywhere for Pepperstone............

https://donnaforex.com/index.php?topic=19359.0 (https://donnaforex.com/index.php?topic=19359.0)
Title: Re: Pepperstone Razor ECN Account
Post by: primi on August 25, 2017, 08:19:27 AM
I just found out that Pepperstone intends to switch all UK and EEA clients' accounts to close only mode today (2 days notice) and then close accounts on september 8th. Well that's good to know! Surely they could have given us a little bit more time. It's not like they just woke up 2 days ago and decided to do that.

They suggest transfering to Pepperstone UK free of charge....
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on August 27, 2017, 12:44:24 AM
I just found out that Pepperstone intends to switch all UK and EEA clients' accounts to close only mode today (2 days notice) and then close accounts on september 8th. Well that's good to know! Surely they could have given us a little bit more time. It's not like they just woke up 2 days ago and decided to do that.

They suggest transfering to Pepperstone UK free of charge....

A client advised me of this move a few weeks ago. A phone call from Pepperstone the next day confirmed the required move for EEA clients to the new Pepperstone UK entity. Unfortunately, the closure of trading accounts for affected EEA clients and required opening of a new trading account under the new entity is compulsory albeit inconvenient. Trading accounts, account numbers and history cannot be transferred.

Pepperstone UK is going through the IB's providing rebates for affected clients and will approve those meeting their requirements.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on September 27, 2017, 02:21:48 PM
I'm not sure how hard this rebate approval can be but since they kicked me out of AU and I opened UK accounts instead I lost my rebates I had. I've been asking them to look into it and it's now almost a month since the move and they still haven't decided what they want to do about it. It's getting ridiculous.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on September 27, 2017, 02:30:32 PM
I'm not sure how hard this rebate approval can be but since they kicked me out of AU and I opened UK accounts instead I lost my rebates I had. I've been asking them to look into it and it's now almost a month since the move and they still haven't decided what they want to do about it. It's getting ridiculous.

I will make enquiries tomorrow regarding any progress in IB approval under the UK entity. It's a pain I know. Will advise.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 03, 2017, 05:19:05 PM
Pepperstone decided to completely ignore me. It's taking forever and my last email was left unanswered. I'm not married to them and I will leave if they don't restore my former trading conditions I had before they kicked me out of AU. And I will not be waiting much longer if their new tactics is ignoring my emails.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 03, 2017, 09:37:27 PM
Pepperstone decided to completely ignore me. It's taking forever and my last email was left unanswered. I'm not married to them and I will leave if they don't restore my former trading conditions I had before they kicked me out of AU. And I will not be waiting much longer if their new tactics is ignoring my emails.

This is not acceptable. I did hear from Pepperstone yesterday and was told a conversation will be had with the  UK team today. I am also trying to confirm an alternative option for you and will advise.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 10, 2017, 08:22:11 PM
Never heard from them again. My only advice to anybody looking at Pepperstone - stay away. They were decent, I had a fair share of problems a long time ago but somehow we solved them. Now - their customer service is total crap.
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on October 10, 2017, 09:23:14 PM
Never heard from them again. My only advice to anybody looking at Pepperstone - stay away. They were decent, I had a fair share of problems a long time ago but somehow we solved them. Now - their customer service is total crap.

thats not good.

i recently made a deposit and they lost it.................

supposedly my mt4 account number and name was not referenced. yet it was since i tripple checked myself at the bank when i wired it.

they found it 5 days later giving me this lame reason.

Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 10, 2017, 09:32:53 PM
Ha, wait till I start withdrawing. At least they are UK regulated so they WILL send me my money eventually but nobody knows the trouble I'll have to go through.
Title: Re: Pepperstone Razor ECN Account
Post by: reinerh on October 10, 2017, 10:01:15 PM
Ha, wait till I start withdrawing. At least they are UK regulated so they WILL send me my money eventually but nobody knows the trouble I'll have to go through.

my last withdrawal from them was the fastest i ever seen with any broker. wire from aussieland to europe was like a day, it was simply unreal.

so i gotta give them kudos for that.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 11, 2017, 03:18:32 AM
Never heard from them again. My only advice to anybody looking at Pepperstone - stay away. They were decent, I had a fair share of problems a long time ago but somehow we solved them. Now - their customer service is total crap.

I have made our account manager at Pepperstone AU aware of this issue. I believe the hold up is on the UK end of things. As always I will persevere and resolve if possible and advise. There is an option already available for clients with accounts falling under the UK entity, PM me for info.

For members looking to open new accounts and coming under FCA regulation (Pepperstone UK), and get rebates you can open here:

https://www.cashbackforex.com/en-us/details/id/256/pepperstone-rebates.aspx/#aid_153824
Title: Re: Pepperstone Razor ECN Account
Post by: deathlord on October 11, 2017, 06:24:07 AM
I haven't used Pepperstone in a while, but based on my records I should have had a small remaining EUR amount on the AU account. They also sent me several reminder emails to make the transfer. After I finally opened the UK account, they claimed it was all a mistake and there was no remaining amount with AU.

The amount was too small to care, but this experience also tells me to stay away from them.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 11, 2017, 07:07:03 AM
I haven't used Pepperstone in a while, but based on my records I should have had a small remaining EUR amount on the AU account. They also sent me several reminder emails to make the transfer. After I finally opened the UK account, they claimed it was all a mistake and there was no remaining amount with AU.

The amount was too small to care, but this experience also tells me to stay away from them.

You should receive a monthly statement showing any amounts left in your trading account. If you have had any money go missing it has impications. If you would like to provide your account details to me privately I will ring Pepperstone Manager and chase it up.
Title: Re: Pepperstone Razor ECN Account
Post by: deathlord on October 11, 2017, 07:17:34 AM
Thanks for the offer, but really not necessary. It's EUR 0,49 based on my last monthly statement from August 2014.

After that, I did not receive any more statements or any announcement that the account was closed or I should withdraw the money. So it seems they just ... well ... kept it. Not enough money to care, but also completely unacceptable concerning the possibility of future business with them.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 11, 2017, 07:21:22 AM
Thanks for the offer, but really not necessary. It's EUR 0,49 based on my last monthly statement from August 2014.

After that, I did not receive any more statements or any announcement that the account was closed or I should withdraw the money. So it seems they just ... well ... kept it. Not enough money to care, but also completely unacceptable concerning the possibility of future business with them.

The fact that is is unacceptable warrants chasing it up regardless of the amount. Brokers archive unused accounts with zero balances after a defined period of no activity but any accounts with funds remain active.
Title: Re: Pepperstone Razor ECN Account
Post by: deathlord on October 11, 2017, 07:33:04 AM
Ok, you have a point ... I'll pm you the account number  :)
Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 11, 2017, 07:38:03 AM

For members looking to open new accounts and coming under FCA regulation (Pepperstone UK), and get rebates you can open here:

https://www.cashbackforex.com/en-us/details/id/256/pepperstone-rebates.aspx/#aid_153824

I'm sorry but I have to disagree. For members looking to open new accounts - don't.  Just stay away and save yourself the trouble of having to deal with Pepperstone UK. Their support is pretty much non existent.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 11, 2017, 07:44:26 AM

For members looking to open new accounts and coming under FCA regulation (Pepperstone UK), and get rebates you can open here:

https://www.cashbackforex.com/en-us/details/id/256/pepperstone-rebates.aspx/#aid_153824

I'm sorry but I have to disagree. For members looking to open new accounts - don't.  Just stay away and save yourself the trouble of having to deal with Pepperstone UK. Their support is pretty much non existent.

What are you disagreeing with?  An option has been provided for members seeking rebates for their UK Pepperstone accounts. I am not advocating anything. Just responding to requests from forum members seeking rebates for UK accounts.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 11, 2017, 09:42:11 AM
I have asked them to look into my commission rates.
I had Aslan group as an IB. When they stopped that commercial relationship Pepperstone increased my rates and I had them until I was forced out of AU.
It took about 3 weeks for William to finally get my point and send the issue to support team to investigate and resolve. 3 more weeks have passed and I received no word from them, they did not even answer my email. I find that totally unacceptable.

Whether it was a private agreement or not it does not matter. And I don't care if there are options out there to get rebates for UK accounts. I had certain trading conditions with AU and I expected to keep them even though they moved me to UK.

It's a simple case really. They can either adjust my rates or refuse to do it. Either way they have to tell me what the decision is. And it's getting close to 2 months now since the move and it's been 2 weeks since my last unanswered email to them.

You came up with this option today or at least I'm not aware of any prior post with this link. They could have sent me this link themselves if it existed for some time. Or they could have said look, you can have your rebates this way or wait until we decide what we want to do about your case. It's called communication and it should be happening within some reasonable amount of time. Communication was slow to start with and is now non-existent.

That's Pepperstone UK and that's what I'm disagreeing with.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 11, 2017, 12:25:34 PM
I have asked them to look into my commission rates.
I had Aslan group as an IB. When they stopped that commercial relationship Pepperstone increased my rates and I had them until I was forced out of AU.
It took about 3 weeks for William to finally get my point and send the issue to support team to investigate and resolve. 3 more weeks have passed and I received no word from them, they did not even answer my email. I find that totally unacceptable.

Whether it was a private agreement or not it does not matter. And I don't care if there are options out there to get rebates for UK accounts. I had certain trading conditions with AU and I expected to keep them even though they moved me to UK.

It's a simple case really. They can either adjust my rates or refuse to do it. Either way they have to tell me what the decision is. And it's getting close to 2 months now since the move and it's been 2 weeks since my last unanswered email to them.

You came up with this option today or at least I'm not aware of any prior post with this link. They could have sent me this link themselves if it existed for some time. Or they could have said look, you can have your rebates this way or wait until we decide what we want to do about your case. It's called communication and it should be happening within some reasonable amount of time. Communication was slow to start with and is now non-existent.

That's Pepperstone UK and that's what I'm disagreeing with.

There is a very generous agreement offered to forum members for Pepperstone. I would have happily assisted in getting your account transferred from ASLAN to our agreement prior to the requirement of transferring to the UK entity.

The deal available via our partner arrangement with Cashbackforex is new and would not be suggested by UK support even if they were aware of it, which I doubt. It is an available option for members wanting rebates now pending HFT Group/DonnaForex approval to provide rebates for Pepperstone UK.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 11, 2017, 02:37:50 PM
The point is I want to be talked to when I have an issue with them. Right now they are not talking to me and the process of assigning or refusing rebates is taking forever. Rebate rates are irrelevant, generous or not. I have never changed brokers just because there is a better rebate deal somewhere else. Nor have I changed IB for the same reason. But I have switched for other reasons and I will again by the looks of things.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 11, 2017, 11:38:38 PM
The point is I want to be talked to when I have an issue with them. Right now they are not talking to me and the process of assigning or refusing rebates is taking forever. Rebate rates are irrelevant, generous or not. I have never changed brokers just because there is a better rebate deal somewhere else. Nor have I changed IB for the same reason. But I have switched for other reasons and I will again by the looks of things.

We have pretty much ascertained that UK support is lacking at present. I understand and agree that it is not acceptable. For my part I am working with Pepperstone AU manager to clarify policy and you can be assured that he is totally aware of the issues being voiced here.
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 12, 2017, 06:38:39 AM
The point is I want to be talked to when I have an issue with them. Right now they are not talking to me and the process of assigning or refusing rebates is taking forever. Rebate rates are irrelevant, generous or not. I have never changed brokers just because there is a better rebate deal somewhere else. Nor have I changed IB for the same reason. But I have switched for other reasons and I will again by the looks of things.

This is being investigated currently. Can you tell me who failed to respond? Was it AU support or UK?
Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 12, 2017, 09:29:18 AM
I was in contact with William Fenna the whole time. He introduced himself as the guy helping with the transition.
Title: Re: Pepperstone Razor ECN Account
Post by: primi on October 22, 2017, 10:41:28 PM
10 more days later and there is still no word from anybody. Complete radio silence.

8 weeks since I asked them to look into it.
4 weeks since it's been forwarded onto their support team from said William.
Nothing ever since.

 :-X
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on October 23, 2017, 12:00:46 PM
10 more days later and there is still no word from anybody. Complete radio silence.

8 weeks since I asked them to look into it.
4 weeks since it's been forwarded onto their support team from said William.
Nothing ever since.

 :-X

Hi Primi. If you would like to PM me your details I will chase this up for you.

Butts have been kicked at Pepperstone UK support. Expect improved support. Pepperstone UK have been battling to keep up with enquiries. The problems raised here have been noted, actioned and hopefully will be non-recurring.
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on February 08, 2018, 11:36:14 PM
Just got a phone call and an email follow up indicating that sadly, Pepperstone will be cutting ties with Canadian clients over a four month period (the last month of which accounts will convert to "close only"). Pepperstone quit accepting new Canadian clients some time ago so I suppose the writing was rather on the wall already.
Title: Re: Pepperstone Razor ECN Account
Post by: Humble Trader's Fx on February 09, 2018, 01:03:13 AM
Just got a phone call and an email follow up indicating that sadly, Pepperstone will be cutting ties with Canadian clients over a four month period (the last month of which accounts will convert to "close only"). Pepperstone quite accepting new Canadian clients some time ago so I suppose the writing was rather on the wall already.

Hello, Psycho.

I received the notice as well. What broker would you recommend other than IC Markets which I am already using but like a second broker as back up?

Regards,
HumbleTrader
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on February 09, 2018, 01:27:42 AM
Just got a phone call and an email follow up indicating that sadly, Pepperstone will be cutting ties with Canadian clients over a four month period (the last month of which accounts will convert to "close only"). Pepperstone quite accepting new Canadian clients some time ago so I suppose the writing was rather on the wall already.

Hello, Psycho.

I received the notice as well. What broker would you recommend other than IC Markets which I am already using but like a second broker as back up?

Regards,
HumbleTrader

Well myself, I'll be moving everything to an IBC in a non British dependent tax shelter so I'm not sure who else to reccomend as I'm working to keep the good relationship I have with this broker as my primary broker. I know that IC Markets is good for Canadians outside of Ontario. I'd be very cautious of that arrangement though because the feeling I get is that Canadian residents are just going to get more and more constricted by ASIC regulated brokers unfortunately and it's rather outside of their control. I'm actually surprised that ICM is still taking on Canadian clients.

Food for thought, incorporating an IBC capitalized under $50K USD can be done through agents in a lot of small nations for hundreds of dollars. If you're over that, it's still relatively cheap with fees typically keeping to the low to mid 4 digits. Worth inquiring about.
Title: Re: Pepperstone Razor ECN Account
Post by: Humble Trader's Fx on February 09, 2018, 01:45:23 AM
Just got a phone call and an email follow up indicating that sadly, Pepperstone will be cutting ties with Canadian clients over a four month period (the last month of which accounts will convert to "close only"). Pepperstone quite accepting new Canadian clients some time ago so I suppose the writing was rather on the wall already.

Hello, Psycho.

I received the notice as well. What broker would you recommend other than IC Markets which I am already using but like a second broker as back up?

Regards,
HumbleTrader

Well myself, I'll be moving everything to an IBC in a non British dependent tax shelter so I'm not sure who else to reccomend as I'm working to keep the good relationship I have with this broker as my primary broker. I know that IC Markets is good for Canadians outside of Ontario. I'd be very cautious of that arrangement though because the feeling I get is that Canadian residents are just going to get more and more constricted by ASIC regulated brokers unfortunately and it's rather outside of their control. I'm actually surprised that ICM is still taking on Canadian clients.

Food for thought, incorporating an IBC capitalized under $50K USD can be done through agents in a lot of small nations for hundreds of dollars. If you're over that, it's still relatively cheap with fees typically keeping to the low to mid 4 digits. Worth inquiring about.

Thanks, keep me posted if you come across an alternative broker.

Regards,
HumbleTrader
Title: Pepperstone UK rebates
Post by: HFT Group on February 21, 2018, 12:27:14 PM
As promised..............rebates are now available for Pepperstone UK clients.


https://donnaforex.com/index.php?topic=19973.0
Title: Re: Pepperstone Razor ECN Account
Post by: HFT Group on February 23, 2018, 06:34:27 AM
Nice to see a couple of Pepperstone UK accounts appearing already via the forum referral discount link.

If you opened a Pepperstone UK account before the rebate offer was available and wish to take advantage of the offer, please PM me and we can try arrange a transfer.
Title: Re: Pepperstone Razor ECN Account
Post by: Mr. Fraustt on February 23, 2018, 07:05:09 PM
Humble and Psycho: I've been with Oanda for years, happy for the most part. Never even heard of Pepperstone until joining this board. Checked out their site and the spreads made me wanna cry. Wow! As is my life story, late again.  Broker selection is pretty limited for us Canucks. Would also be interested to hear how you make out. Cheers
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on February 23, 2018, 11:38:21 PM
Yeah, the options for Canadians are basically zip now. Looks like according to the website, IC Markets still accepts clients in Canada outside of Ontario, but I wouldn't bet on that lasting for much longer.

I've begun focussing on establishing an offshore corporation in a place like Belize or St Kitts and Nevis just to keep my Pepperstone accounts. If you're in Canada, it looks like retail forex is basically coming to an end.

EDIT: Though it looks like VantageFX might still be taking Canadians outside of British Columbia? They might be worth looking at. I've never dealt with them.
Title: Re: Pepperstone Razor ECN Account
Post by: Ron on February 24, 2018, 05:32:53 PM
Tickmill is still ok for ontario residents, right?
Title: Re: Pepperstone Razor ECN Account
Post by: CanadianPsycho on February 24, 2018, 10:10:46 PM
Tickmill is still ok for ontario residents, right?

Good question. They don't appear to say anything about Canada at all on their website.
Title: Re: Pepperstone Razor ECN Account
Post by: alaali on September 14, 2018, 06:19:11 PM
Pepperstone MT4 servers are down!