Donna Forex Forum

Brokers => Brokers => Topic started by: FXOpen_Andrew on July 27, 2012, 01:57:11 AM

Title: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on July 27, 2012, 01:57:11 AM
Hello All,

FXOpen AU Pty Ltd (AFSL 412871) has launched in Australia in July 2012, being licensed and regulated by Australian Securities & Investments Commission (ASIC), one of the world's strictest financial regulators.

Some of the benefits of trading with FXOpen AU include:


This thread is only for questions relating to FXOpen AU Pty Ltd and not in relation to FXOpen NZ Ltd.  
Title: Re: FxOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Lastonny on July 27, 2012, 09:15:13 AM
Already an A grade broker?
Title: Re: FxOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 01, 2012, 03:47:14 AM
Already an A grade broker?

We are indeed an A grade broker with a large liquidity network.
Title: Re: FxOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 03, 2012, 01:29:20 AM
With it's deep liquidity network, FXOpen's ECN spreads are some of the lowest on the market and can be as low as 0 pips.  If you want to see proof see http://www.myfxbook.com/forex-broker-spreads

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fwww.fxopenaus.com%2FContentImages%2FESNSTPForexTraiding%2Fmt4server-ecn_diagramm.jpg&hash=bc1b2f0710e2afe9643c52a46548c86d)

All FXOpen AU accounts are Non Dealing Desk, which means your orders are matched to other FXOpen clients or clients through one of our many liquidity providers.  The price provided by our liquidity network is the price our clients receive at 5 decimals.

With Level II software, our clients can see the volume of 5 best bid and ask prices, which is also provided free on both real and demo accounts.

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fforexmagnates.com%2Fwp-content%2Fuploads%2F2009%2F07%2Ffxopen_marketdepth.jpg&hash=34c4e9c5cc7c6456b7a16512a82d318f)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on August 05, 2012, 04:50:50 PM
Overall looks very good.

Can you improve a bit swap rates?

Where is the best location for vps?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 05, 2012, 11:45:18 PM
Overall looks very good.

Can you improve a bit swap rates?

Where is the best location for vps?

Thank you for the feedback.

Our swap rates are market rate upped 25% and that is currently the best we can provide.  Please see http://www.fxopenaus.com/SwapCalculation.aspx for more details.

As for VPS, something along the lines of https://www.softlayer.com/cloudlayer/build-your-own-cloud/ Washington DC/East Coast US is suitable.
Title: Re: FxOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: wazup on August 07, 2012, 11:59:12 PM
With it's deep liquidity network, FXOpen's ECN spreads are some of the lowest on the market and can be as low as 0 pips.  If you want to see proof see http://www.myfxbook.com/forex-broker-spreads

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fwww.fxopenaus.com%2FContentImages%2FESNSTPForexTraiding%2Fmt4server-ecn_diagramm.jpg&hash=bc1b2f0710e2afe9643c52a46548c86d)

What is this, a joke? One of the biggest SCAM brokers is now rated as Grade A?

Aggregating from hotspot,Lmax,Currenex and Integral?
You must be kidding:

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fs1.directupload.net%2Fimages%2F120808%2Fvr9rn4fk.png&hash=81b91ef396b906de59923a998978c0d5)

Once a liar always a liar.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: adele on August 08, 2012, 02:30:03 AM
Where's your main server located? Are you using the same CDN as FxOpen NZ (is this the same FxOpen which originated from Mauritius)?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 08, 2012, 04:28:12 AM
What is this, a joke? One of the biggest SCAM brokers is now rated as Grade A?

Aggregating from hotspot,Lmax,Currenex and Integral?
You must be kidding:

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fs1.directupload.net%2Fimages%2F120808%2Fvr9rn4fk.png&hash=81b91ef396b906de59923a998978c0d5)

Once a liar always a liar.

FXOpen AU is regulated by ASIC and our AFSL is 412871. You are very welcome to check this with ASIC.

Please compare live feeds rather than our demo account prices against liquidity providers web page prices (one of which states that it updates every 5 seconds). FXOpen AU aggregates several ECN, banks and non banking liquidity along with the bid/offers coming from our own clients.  If you would like more information, please feel free to email support@fxopenaus.com

Where's your main server located? Are you using the same CDN as FxOpen NZ (is this the same FxOpen which originated from Mauritius)?

The main server location and CDN are the same for FXOpen AU as it is for FXOpen NZ.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: trader578 on August 08, 2012, 09:40:00 AM
Can I transfer my FXOpen NZ accounts to FXOpen AU?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 09, 2012, 01:57:39 AM
Can I transfer my FXOpen NZ accounts to FXOpen AU?

If you are an Australian or New Zealand citizen, you will receive notification about your accounts being automatically transferred.  Otherwise you will need to open a new account with FXOpen AU as the companies are separate.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on August 12, 2012, 02:01:48 AM
A couple questions:

1) Last week, I thought I had registered for a FXOpen AU trading account, but was later informed by backoffice that:
"You have another active eWallet with FXOpen.
Please, be aware: each client is allowed to have only one FXOpen eWallet. We do not allow one person to open multiple ewallets with different e-mail addresses."

Apparently the "new" account was under the "old FXOpen" and so I cannot have another e-wallet and my account has been blocked.
Can you list out exactly how we existing client of the "old" FXOpen go about registering for a "new" trading account with FXOpen Au.

2) Any chance of having the ASLAN GROUP as an IB?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 13, 2012, 03:53:50 AM
A couple questions:

1) Last week, I thought I had registered for a FXOpen AU trading account, but was later informed by backoffice that:
"You have another active eWallet with FXOpen.
Please, be aware: each client is allowed to have only one FXOpen eWallet. We do not allow one person to open multiple ewallets with different e-mail addresses."

Apparently the "new" account was under the "old FXOpen" and so I cannot have another e-wallet and my account has been blocked.
Can you list out exactly how we existing client of the "old" FXOpen go about registering for a "new" trading account with FXOpen Au.

2) Any chance of having the ASLAN GROUP as an IB?

1) You will need to sign up http://cabinet.fxopenaus.com/registration.aspx?Culture=en for an account with FXOpen AU.  This should not conflict with any accounts that you may have with FXOpen.com as it is a separate entity to FXOpenAus.com.

2) All IB requests need to go to ib@fxopenaus.com for review. 
Title: Re: FxOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: s1quash on August 16, 2012, 10:14:53 PM
May i know what is the average liquidity on eurusd in london session?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on August 16, 2012, 11:05:53 PM
Hi Andrew,
can you pls disclose which entity give you this award, who where the participants and on which website i can read about? Tnx

FXOpen Online Forex Trading Platforms:
Best awarded trading platform: 2011 FxOpen Trading Terminal
http://www.fxopenaus.com/

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 17, 2012, 04:43:50 AM
May i know what is the average liquidity on eurusd in london session?

EURUSD tends to have an average 0.8 pip spread during London session.  You can use level 2 Market Depth to bring up the 5 best bid and ask prices on both demo and live feeds to check this.

Hi Andrew,
can you pls disclose which entity give you this award, who where the participants and on which website i can read about? Tnx

FXOpen Online Forex Trading Platforms:
Best awarded trading platform: 2011 FxOpen Trading Terminal
http://www.fxopenaus.com/


FXOpen AU is a seperate company to FXOpen NZ however we outsource many of our functions to them. Their functions have been proven an award winner.  See http://www.ibtimes.com/articles/47535/20100831/fxopen-fx-award-best-trading-platform.htm

In 2011 they won the best broker in Australiasia award by World Finance. See http://www.worldfinance.com/awards/2011-foreign-exchange-awards
Title: Re: FxOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on August 17, 2012, 10:00:49 PM
May i know what is the average liquidity on eurusd in london session?

If you use a third party spread monitor like http://www.myfxbook.com/forex-broker-spreads/fxopen-ecn-EURUSD-real-spread/272,1 you can see the average spread in London is 0.2-0.3 pips.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: s1quash on August 18, 2012, 07:16:30 PM
I know fxintel/myfxbook...i am asking about liquidity depth of market
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 21, 2012, 02:06:08 AM
I know fxintel/myfxbook...i am asking about liquidity depth of market

The average available liquididty for best bid/offer bands for EURUSD is 2-3 million (with the spread 0.2-0.3 pips). The 5 level book u can see by installing level 2 software and login into it using your live mt4 credentials http://deep.fxopen.com/publish.htm
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on August 23, 2012, 12:42:31 AM
I would like to get rebates for my trades. Where can I get a list of reliable IB for FXOpen AU?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: issteven on August 23, 2012, 02:16:02 AM
Hi, I'm looking for VPS servers that have low latency to Fxopen servers (<5m), anyone has suggestions? CNS has about 50ms latency
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 23, 2012, 05:54:00 AM
I would like to get rebates for my trades. Where can I get a list of reliable IB for FXOpen AU?

Sorry if this inconveniences you but we cannot provide you with the answer to this question. IB partnerships have their own conditions and terms as well as their own methods of advertising.

Hi, I'm looking for VPS servers that have low latency to Fxopen servers (<5m), anyone has suggestions? CNS has about 50ms latency

The best option is https://www.softlayer.com/cloudlayer/build-your-own-cloud/ and choose Washington DC as your data centre.  Connect to Gamma or Epsilon - the nearest nodes to Trading environment.  In the near future, we plan on moving the main trading infrastructure into Equinix NY4.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on August 26, 2012, 07:31:27 AM
"Sorry if this inconveniences you but we cannot provide you with the answer (list of IBs) to this question."


No inconveniences to me at all since I am still with and shall remain with my present broker Pepperstone, which is also ASIC regulated, and with the ASLAN group as a very reliable and trusted IB.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on August 26, 2012, 09:40:56 AM
Sorry if this inconveniences you but we cannot provide you with the answer to this question. IB partnerships have their own conditions and terms as well as their own methods of advertising.
Are you also able to provide accounts without rebates and therefore lower trading costs? I will not pay higher prices (the offical ones) and feed a 3rd party (IB) only to at the end have better than the official trading costs.

The best option is https://www.softlayer.com/cloudlayer/build-your-own-cloud/ and choose Washington DC as your data centre.
had a quick look... my current CNS config is more than double the price there and CNS is really not cheap.

In the near future, we plan on moving the main trading infrastructure into Equinix NY4.
Great to hear! So no compelling reason to act for us until then.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: websmith on August 26, 2012, 09:59:19 AM
Is there any chance to get back your money if ASIC regulated broker will disappear? For example if concerns FSA regulated broker you can get back up to £85,000
http://www.fsa.gov.uk/consumerinformation/compensation/fscs/limits

for FINMA broker you can get back up to CHF 100,000 per depositor.
http://www.einlagensicherung.ch/en

And what about ASIC regulated broker?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on August 26, 2012, 09:52:27 PM
Websmith raise interesting point. How much do ASIC guarantee in case brokerage go bust? Fx Open (AUS) representative is probably not first one to be addressed with this question, but since Fx Open is under ASIC, representative probably could answer this just out of his head.

As I see biggest hindering for Fx Open to become real great brokerage with excellent conditions is still their swap rates, which are much worse than at any other normal broker. Please reconsider changing policy about that.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on August 26, 2012, 10:15:54 PM
Sorry for going a little offtopic but answer to websmith's and my question about regulator's guarantee can be found here: http://www.fxrebategurus.com/blog/43-fxregulators/79-which-regulators-bet-protect-us-in-case-of-a-broker-bankruptcy.html .
 
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: odysseus11 on August 26, 2012, 10:49:54 PM
Not sure how accurate that web page is, they also erroneously state that it is illegal for a US resident to open an account outside the US. It is not. It is against NFA/CFTC regulations for non US BROKERS to open accounts for US residents.

Sorry for going a little offtopic but answer to websmith's and my question about regulator's guarantee can be found here: http://www.fxrebategurus.com/blog/43-fxregulators/79-which-regulators-bet-protect-us-in-case-of-a-broker-bankruptcy.html .
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: petermatt on August 26, 2012, 11:33:43 PM
Account Base Currency

The FXOpen Website inidcates that you can have an account in AUD Base Currency. Is this actually the case or is it "still coming"?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 28, 2012, 04:48:13 AM
Are you also able to provide accounts without rebates and therefore lower trading costs? I will not pay higher prices (the offical ones) and feed a 3rd party (IB) only to at the end have better than the official trading costs.

Our commissions are among the lowest on the market. It is possible to get lower commission if you exceed certain volumes. On top of that our spreads are the tightest available in the market as well.

Not sure how accurate that web page is, they also erroneously state that it is illegal for a US resident to open an account outside the US. It is not. It is against NFA/CFTC regulations for non US BROKERS to open accounts for US residents.

FXOpen AU (and FXOpen NZ) does not accept U.S. citizens or residents as clients due to rules introduced in 2010 by NFA/CFTC.


Account Base Currency

The FXOpen Website inidcates that you can have an account in AUD Base Currency. Is this actually the case or is it "still coming"?


At present it is only USD, but AUD and other currencies will be available in the very near future.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 28, 2012, 05:06:24 AM
Is there any chance to get back your money if ASIC regulated broker will disappear? For example if concerns FSA regulated broker you can get back up to £85,000
http://www.fsa.gov.uk/consumerinformation/compensation/fscs/limits

for FINMA broker you can get back up to CHF 100,000 per depositor.
http://www.einlagensicherung.ch/en

And what about ASIC regulated broker?

ASIC makes it mandatory for all AFSL licence holders to hold Professional Indemnity insurance under Australian law.  There is also a requirement, by law for companies to have a trust for segregated client funds in the event a company with an AFSL goes bankrupt.  This means that client funds are safe from being touched by a company for purposes other than for client usage.  FXOpen AU is currently insured for $5 million to meet this requirement.  Please see our PDS for the client fund policy of FXOpen AU.  http://www.fxopenaus.com/Download.aspx?name=FXOpen_Product_Disclosure_Statement.pdf



Sorry for going a little offtopic but answer to websmith's and my question about regulator's guarantee can be found here: http://www.fxrebategurus.com/blog/43-fxregulators/79-which-regulators-bet-protect-us-in-case-of-a-broker-bankruptcy.html .

I question a page that lists conditions for FXOpen AU that are incorrect.  The conditions provided those for FXOpen NZ which are different from FXOpen AU.  The best place to find information about a regulator is through official documents or media releases directly from the regulator.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 30, 2012, 04:27:01 AM
FXOpen AU is proud to announce that the following new currency pairs are now available to trade following the addition of new Liquidity Providers.

USDDKK US Dollar vs Danish Kronor
USDHKD US Dollar vs Hong Kong Dollar
USDMXN US Dollar vs Mexican Peso
USDPLN US Dollar vs Polish Zloty
USDSGD US Dollar vs Singapore Dollar
USDTRY US Dollar vs Turkish Lira
EURDKK Euro vs Danish Kronor
EURHKD Euro vs Hong Kong Dollar
EURPLN Euro vs Polish Zloty
EURTRY Euro vs Turkish Lira
GBPSGD Great Britain Pound vs Singapore Dollar
HKDJPY Hong Kong Dollar vs Japanese Yen
NOKJPY Norwegian Krone vs Japanese Yen
NOKSEK US Dollar vs Swedish Krone
NZDSGD New Zealand Dollar vs Singapore Dollar
SGDJPY Singapore Dollar vs Japanese Yen

The addition of 16 new currency pairs brings the total pairs offered to 48 plus Gold and Silver.

FXOpen AU is dedicated to continually developing new services and improving existing ones and we are open to suggestions. Please email info@fxopenaus.com if you would like us to add something to better serve your trading needs and we will do our best to implement them.

http://www.fxopenaus.com/News.aspx?Id=bc362d60-af87-48f1-9889-36f619778a90
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: bearnakedbull on September 01, 2012, 12:24:28 AM
Andrew, when might the trade servers get moved to NYC Equinix?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 04, 2012, 06:44:25 AM
Andrew, when might the trade servers get moved to NYC Equinix?

Our engineers are working on this and is expected in the next month or two.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: odysseus11 on September 04, 2012, 01:33:36 PM
that is good news!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on September 04, 2012, 05:41:21 PM
Our engineers are working on this and is expected in the next or two.

Days, weeks, months or years ? ;D
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 04, 2012, 11:42:06 PM
Our engineers are working on this and is expected in the next or two.

Days, weeks, months or years ? ;D

Months. Typo  :P
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: drbalajidnb on September 05, 2012, 05:22:49 PM
do u have cent account?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 06, 2012, 02:43:22 AM
do u have cent account?

No, we don't offer cent accounts.
Title: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: fabio on September 24, 2012, 02:03:32 AM
Do you offer PAMM services ?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 27, 2012, 02:17:42 AM
Do you offer PAMM services ?

No we don't but we will have a PAMM option added to our services for non-Australians very soon.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: geektrader on September 27, 2012, 02:53:02 AM
Everyone be advised that contrary to the website promoting accounts in EUR, they really only offer USD. I´ve signed up basing on the big promotion of how many base currencies they have available for the accounts as they say on their main-site, only to notice afterwards that in the back office I can only create an account with USD as base currency. When asking support about this in live-chat they didn´t really care about that and said: well, we have only USD accounts right now. Asking them why they promote in on their main-site and why they don´t take that down as long as they don´t offer other base account currencies, I got no answer. Pretty unprofessional.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Sidekickeh on September 27, 2012, 04:59:14 AM
Hi Andrew, does your demo give the exact same exectution with its trade simulator as your live accounts? i.e. is the only difference the live fill? please let me know about this.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 28, 2012, 02:06:40 AM
Hi Andrew, does your demo give the exact same exectution with its trade simulator as your live accounts? i.e. is the only difference the live fill? please let me know about this.

Hi Sidekickeh

Demo execution is similar to live, but because not all LPs offer a demo price feed and the simulated (unlimited) liquidity available in demo, it will not be 100% exactly the same as a live account.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Sidekickeh on September 28, 2012, 03:16:33 AM
thanks andrew. can you let me konw what bridge provider you use for your mt4?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 28, 2012, 04:17:01 AM
thanks andrew. can you let me konw what bridge provider you use for your mt4?

We use the proprietary bridge from FXOpen which is unique in allowing you to become a full market participant rather than just taking the prices from a feed.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: nc! on September 29, 2012, 03:33:39 PM
Is there any chance to get back your money if ASIC regulated broker will disappear? For example if concerns FSA regulated broker you can get back up to £85,000
http://www.fsa.gov.uk/consumerinformation/compensation/fscs/limits

for FINMA broker you can get back up to CHF 100,000 per depositor.
http://www.einlagensicherung.ch/en

And what about ASIC regulated broker?

ASIC makes it mandatory for all AFSL licence holders to hold Professional Indemnity insurance under Australian law.  There is also a requirement, by law for companies to have a trust for segregated client funds in the event a company with an AFSL goes bankrupt.  This means that client funds are safe from being touched by a company for purposes other than for client usage.  FXOpen AU is currently insured for $5 million to meet this requirement.  Please see our PDS for the client fund policy of FXOpen AU.  http://www.fxopenaus.com/Download.aspx?name=FXOpen_Product_Disclosure_Statement.pdf



Sorry for going a little offtopic but answer to websmith's and my question about regulator's guarantee can be found here: http://www.fxrebategurus.com/blog/43-fxregulators/79-which-regulators-bet-protect-us-in-case-of-a-broker-bankruptcy.html .

I question a page that lists conditions for FXOpen AU that are incorrect.  The conditions provided those for FXOpen NZ which are different from FXOpen AU.  The best place to find information about a regulator is through official documents or media releases directly from the regulator.

From the link http://www.fxopenaus.com/Download.aspx?name=FXOpen_Product_Disclosure_Statement.pdf  I have copied the following parts

Page 3
The consumer protection rights available to persons in Australia may not be applicable or
available to you; >:(


Page 10
FXOpen considers all money deposited with with us to be
‘client monies’ which is afforded certain protection under the
law including the requirement to hold it segregated from our
own funds, in a specially designated account.
However you should be aware that your funds are held
together with the funds of our other clients and that FXOpen
is permitted to use client monies to meet the margin
obligations of other FXOpen clients and its own positions and
for other purposes related to dealing in derivative :P


No word on compensation in case of insolvency.  Liquidators and lawyers get most of the monies, if they are any left and after a long time in case of insolvency. Can you just say there is no safety net for the investors, like FSA? What is the point pretending you offer FSA like protection. Segregated accounts on the broker is a myth according to your own manual, you use the funds to cover positions of your investors, my money.

Insurance 5 million is nothing and it does not protect my account. What happens if your outstanding are more than your cover? Basically no protection to investors funds upon insolvency. If I am wrong provide the relevant government documents that state otherwise.

NC!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Jackmarkets on September 29, 2012, 09:19:28 PM
Pretty much what nc! said.  Doesn't seem to be any protection for clients here like FSA regulated or FINMA brokers.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dash on September 30, 2012, 08:59:45 AM
the dodgy thing about fxopen is their demo feed is usually 1-10pips off the real market price. which causes eas to profit on demo and not on live. very disappointing. i can make a million dollars on demo feed within 1-2 days. i wouldnt recommend this broker for large deposits. 1k or less, no problems.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: geektrader on September 30, 2012, 07:04:56 PM
I second that about the demo, it is totally off from the live-feed most of the time and actually they hit your TP there if you run an EA which would have never happened on the live account. A good example is a guy I saw that was running Pipjet on Demo + Live @ FXOpen, on the demo almost each TP got hit while on live this doesn´t happen. Seems like they are faking the prices on demo to fill your TP to make you believe the EA works super-great with FXOpen! VERY fishy!

Another thing that happens often with them is "lost" trades, e.g. trades pass past their SL and never get closed and float around until you close them manually. That is very bad in general but especially bad if you do tick-scalping with FXOpen where a good fill of the SL is important since you trade with bigger lot-sizes. Just imagine a 1 lot order surpassing it´s SL and never getting closed, horrible. The bridge they use does that pretty often as I hear from tick-scalpers there, seems technically very bad.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on September 30, 2012, 08:07:01 PM
FxOpen ECN functions different than let's say Pepperstone STP. Sometimes actual price reaches exactly TP/SL level but it does not execute (liquidity, delay, ... ). But on other hand I also had positive experience that price reached my TP but executed at better price. What is even more interesting, that better price was never shown/available in mt4 platform at that time and also not in previous or next price bar.

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 01, 2012, 02:16:06 AM
No word on compensation in case of insolvency.  Liquidators and lawyers get most of the monies, if they are any left and after a long time in case of insolvency. Can you just say there is no safety net for the investors, like FSA? What is the point pretending you offer FSA like protection. Segregated accounts on the broker is a myth according to your own manual, you use the funds to cover positions of your investors, my money.

Insurance 5 million is nothing and it does not protect my account. What happens if your outstanding are more than your cover? Basically no protection to investors funds upon insolvency. If I am wrong provide the relevant government documents that state otherwise.

NC!

To be fair, ASIC has a lot of controls on how client monies are handled and the corporations act goes into great detail. Client monies cannot be misused in the first place and ASIC makes regular checks on companies to ensure their client money policies are up to muster.

According to ASIC RG212 http://www.asic.gov.au/asic/pdflib.nsf/LookupByFileName/rg212-9July2010.pdf/$file/rg212-9July2010.pdf, a summary of the rules if a company ceases to operate is given

How client money is dealt with if licensee ceases to be licensed
RG 212.76 The Corporations Act provides for how client money is to be dealt with if a
licensee:
(a) ceases to be licensed (including a cessation because the licensee’s AFS
licence has been suspended or cancelled);
(b) becomes insolvent under an administration, has an administrator or
receiver appointed or is subject to similar proceedings; or
(c) ceases to carry on an activity authorised by the AFS licence and is paid
money in relation to that activity.
Note: See s981F and reg 7.8.03.

RG 212.77 If any of the above events occurs, client money is to be paid as follows:
(a) the first payment is of money that has been paid into the account in
error;
(b) if money has been received on behalf of insured persons in accordance
with a contract of insurance, the second payment is payment to each
insured person entitled to receive money from the client money account
in respect of claims that have been made and then in respect of other
matters;
(c) the next payment is payment to each person who is entitled to be paid
money from the client money account;
(d) if the money in the client money account is not sufficient to be paid in
accordance with paragraph (a), (b) or (c), the money must be paid in
proportion to the amount of each person’s entitlement; and
(e) if there is money remaining in the account after payments made in
accordance with the above, the remaining money is taken to be money
payable to the licensee.

In the case of a,b and c, you get your money before any lawyers or liquidators.

the dodgy thing about fxopen is their demo feed is usually 1-10pips off the real market price. which causes eas to profit on demo and not on live. very disappointing. i can make a million dollars on demo feed within 1-2 days. i wouldnt recommend this broker for large deposits. 1k or less, no problems.

Can you send me your demo and live account numbers with order numbers pointing for any orders in your live account which you feel are unfair?

Demo and live prices are quite similar, however it is impossible to make them 100% the same since demo liquidity is simulated.

FxOpen ECN functions different than let's say Pepperstone STP. Sometimes actual price reaches exactly TP/SL level but it does not execute (liquidity, delay, ... ). But on other hand I also had positive experience that price reached my TP but executed at better price. What is even more interesting, that better price was never shown/available in mt4 platform at that time and also not in previous or next price bar.

Can I have your account number and the order numbers involved where your orders didn't execute? I would feel that I have not performed my duty of service to you if I cannot provide an explanation.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on October 01, 2012, 11:35:14 AM

FxOpen ECN functions different than let's say Pepperstone STP. Sometimes actual price reaches exactly TP/SL level but it does not execute (liquidity, delay, ... ). But on other hand I also had positive experience that price reached my TP but executed at better price. What is even more interesting, that better price was never shown/available in mt4 platform at that time and also not in previous or next price bar.

Can I have your account number and the order numbers involved where your orders didn't execute? I would feel that I have not performed my duty of service to you if I cannot provide an explanation.

I do not have exact date, but I am sure I watched terminal and current price (I do not remember if ask or bid but I know I checked that I am looking correct one) reached TP and in position background of TP value changed to some color (maybe brown) for few seconds but TP did not execute. Similar if liquidity for that price would dry out before my position could be executed. Next time I will pay more attention and send you logs and exact time.

Andrew could you comment my second observation, how TP could execute on better price that is streamed into terminal.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: jubal on October 01, 2012, 01:46:33 PM
Quote
In the case of a,b and c, you get your money before any lawyers or liquidators.

Fair enough, but you didnt mention paragraph (d):

(d) if the money in the client money account is not sufficient to be paid in
accordance with paragraph (a), (b) or (c), the money must be paid in
proportion to the amount of each person’s entitlement;


So basically if half the money thats supposed to be there isnt, then you would only get the same proportion back, ie 50%.  My question would be if the rules are so tight and its unlikely that client funds would be used, why is this rule needed?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 02, 2012, 04:40:13 AM
I do not have exact date, but I am sure I watched terminal and current price (I do not remember if ask or bid but I know I checked that I am looking correct one) reached TP and in position background of TP value changed to some color (maybe brown) for few seconds but TP did not execute. Similar if liquidity for that price would dry out before my position could be executed. Next time I will pay more attention and send you logs and exact time.

Andrew could you comment my second observation, how TP could execute on better price that is streamed into terminal.

As you know, there is slippage in the ECN market usually related to liquidity. Slippage can be both for and against you. Of course we are all happier when we get filled at a better price :)

Quote
In the case of a,b and c, you get your money before any lawyers or liquidators.

Fair enough, but you didnt mention paragraph (d):

(d) if the money in the client money account is not sufficient to be paid in
accordance with paragraph (a), (b) or (c), the money must be paid in
proportion to the amount of each person’s entitlement;


So basically if half the money thats supposed to be there isnt, then you would only get the same proportion back, ie 50%.  My question would be if the rules are so tight and its unlikely that client funds would be used, why is this rule needed?

The rule is there because lawyers are paid to cover all eventualities. If a company was so negligent and criminal that they lost their client funds on their own investments or other reasons, part D would cover such a situation.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: nc! on October 02, 2012, 07:11:49 PM


As you know, there is slippage in the ECN market usually related to liquidity. Slippage can be both for and against you. Of course we are all happier when we get filled at a better price :)

Quote
In the case of a,b and c, you get your money before any lawyers or liquidators.

Fair enough, but you didnt mention paragraph (d):

(d) if the money in the client money account is not sufficient to be paid in
accordance with paragraph (a), (b) or (c), the money must be paid in
proportion to the amount of each person’s entitlement;


So basically if half the money thats supposed to be there isnt, then you would only get the same proportion back, ie 50%.  My question would be if the rules are so tight and its unlikely that client funds would be used, why is this rule needed?

The rule is there because lawyers are paid to cover all eventualities. If a company was so negligent and criminal that they lost their client funds on their own investments or other reasons, part D would cover such a situation.

Proportion is not full amount.

If Ausi regulators where confident that the checks the have in place are solid they could offer max compensation like FSA. Sure that would have attracted more capital.
Maybe the optimization is for 1K-5K accounts only. Which 95% will loose and broker is the winner in the long run. Big smile of broker here. :-*

Does anyone know of any case with Ausi regulated that has paid back proportion of the account. Time it took to resolve?

NC!


Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 05, 2012, 06:14:52 AM
Proportion is not full amount.

Worst case scenario :)

If Ausi regulators where confident that the checks the have in place are solid they could offer max compensation like FSA. Sure that would have attracted more capital.
Maybe the optimization is for 1K-5K accounts only. Which 95% will loose and broker is the winner in the long run. Big smile of broker here. :-*

FXOpen is a purely ECN broker. We do not run a B book so losers are not wins for the broker.

Does anyone know of any case with Ausi regulated that has paid back proportion of the account. Time it took to resolve?

I was waiting a few days before responding to see if anyone knew of any cases like that. I am unaware of any in Australia. We have not had any MF Globals here. Actually, ASIC tightened up regulation even more in the wake of MF Global to make it even less likely for it to happen here.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: mixsta on October 06, 2012, 07:28:06 AM
Does anyone know of any case with Ausi regulated that has paid back proportion of the account. Time it took to resolve?

I was waiting a few days before responding to see if anyone knew of any cases like that. I am unaware of any in Australia. We have not had any MF Globals here. Actually, ASIC tightened up regulation even more in the wake of MF Global to make it even less likely for it to happen here.

Search for "Storm Financial" and check out http://storm.asic.gov.au/ (http://storm.asic.gov.au/). Not a retail FX broker, but the same regulator and similar area (financial investments). Went bust in early 2009 and legal proceedings are still continuing today. Even some of Australia's biggest banks have been embroiled, which is actually fortunate for the creditors because they are potential sources of recovery (Commonwealth Bank is the 4th largest Western bank in the world by market capitalisation).
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: nc! on October 06, 2012, 11:04:33 PM
Proportion is not full amount.

Worst case scenario :)

It happens http://www.donnaforex.com/forum/index.php?topic=6894.msg215695#new and when it happens it hits you 100% :(

DCM is insolvent.Segregated  accounts did not help here.

If Ausi regulators where confident that the checks the have in place are solid they could offer max compensation like FSA. Sure that would have attracted more capital.
Maybe the optimization is for 1K-5K accounts only. Which 95% will loose and broker is the winner in the long run. Big smile of broker here. :-*

FXOpen is a purely ECN broker. We do not run a B book so losers are not wins for the broker.

No b-books but funds are not safe to my standards only small amounts and if.
Does anyone know of any case with Ausi regulated that has paid back proportion of the account. Time it took to resolve?

I was waiting a few days before responding to see if anyone knew of any cases like that. I am unaware of any in Australia. We have not had any MF Globals here. Actually, ASIC tightened up regulation even more in the wake of MF Global to make it even less likely for it to happen here.

It happens and it is going to happen, are your funds protected? I choose FSA regulated  broker or a swiss FX broker.

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: mixsta on October 07, 2012, 12:16:24 AM
It happens http://www.donnaforex.com/forum/index.php?topic=6894.msg215695#new and when it happens it hits you 100% :(

DCM is insolvent.Segregated  accounts did not help here.

I didn't mention DCM, because it moved to New Zealand shortly before it went into liquidation, so it was no longer regulated by ASIC when it went bust. They were still supposed to have segregated accounts - but now the funds have gone missing. I'm now looking for an FSA regulated broker.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: timytots on October 07, 2012, 02:39:58 AM
It happens http://www.donnaforex.com/forum/index.php?topic=6894.msg215695#new and when it happens it hits you 100% :(

DCM is insolvent.Segregated  accounts did not help here.

I didn't mention DCM, because it moved to New Zealand shortly before it went into liquidation, so it was no longer regulated by ASIC when it went bust. They were still supposed to have segregated accounts - but now the funds have gone missing. I'm now looking for an FSA regulated broker.

FSA brokers are not safe either, take world spreads for example. Read this

http://www.guardian.co.uk/business/2012/mar/19/police-investigate-financial-bookmaker-worldspreads

Ulitmately it comes down to corporate governance, which no regulator can enforce.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: mixsta on October 07, 2012, 06:13:51 AM
It happens http://www.donnaforex.com/forum/index.php?topic=6894.msg215695#new and when it happens it hits you 100% :(

DCM is insolvent.Segregated  accounts did not help here.

I didn't mention DCM, because it moved to New Zealand shortly before it went into liquidation, so it was no longer regulated by ASIC when it went bust. They were still supposed to have segregated accounts - but now the funds have gone missing. I'm now looking for an FSA regulated broker.

FSA brokers are not safe either, take world spreads for example. Read this

http://www.guardian.co.uk/business/2012/mar/19/police-investigate-financial-bookmaker-worldspreads

Ulitmately it comes down to corporate governance, which no regulator can enforce.

Absolutely correct, but as this article says, clients of an FSA regulated firm losing up to £50,000 should be protected by the Financial Services Compensation Scheme.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 08, 2012, 12:08:48 AM
Search for "Storm Financial" and check out http://storm.asic.gov.au/ (http://storm.asic.gov.au/). Not a retail FX broker, but the same regulator and similar area (financial investments). Went bust in early 2009 and legal proceedings are still continuing today. Even some of Australia's biggest banks have been embroiled, which is actually fortunate for the creditors because they are potential sources of recovery (Commonwealth Bank is the 4th largest Western bank in the world by market capitalisation).

You are right. It was investment scheme that went sour, not a Forex Broker. FXOpen AU doesn't invest client funds anyway compliant to RG 212.

While I do enjoy a discussion about regulation (perhaps we can open a new thread? :)), the subject here is FXOpen AU which is an ASIC regulated broker, has segregated client funds from company funds and doesn't invest them on behalf of clients and has low spread and the best trading conditions not seen for a long time.

Feel free to discuss our company here.

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forexfish on October 15, 2012, 09:50:18 PM
Search for "Storm Financial" and check out http://storm.asic.gov.au/ (http://storm.asic.gov.au/). Not a retail FX broker, but the same regulator and similar area (financial investments). Went bust in early 2009 and legal proceedings are still continuing today. Even some of Australia's biggest banks have been embroiled, which is actually fortunate for the creditors because they are potential sources of recovery (Commonwealth Bank is the 4th largest Western bank in the world by market capitalisation).

You are right. It was investment scheme that went sour, not a Forex Broker. FXOpen AU doesn't invest client funds anyway compliant to RG 212.

While I do enjoy a discussion about regulation (perhaps we can open a new thread? :)), the subject here is FXOpen AU which is an ASIC regulated broker, has segregated client funds from company funds and doesn't invest them on behalf of clients and has low spread and the best trading conditions not seen for a long time.

Feel free to discuss our company here.

Hi Andrew

Is there a good IB for FxOpen Au ?

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 16, 2012, 05:25:05 AM
Hi Andrew

Is there a good IB for FxOpen Au ?

Hi Forexfish

We are about to launch our partnership program so I'm sure there will be a few good IBs soon enough.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forexfish on October 20, 2012, 10:46:26 AM
Hi Andrew

Is there a good IB for FxOpen Au ?

Hi Forexfish

We are about to launch our partnership program so I'm sure there will be a few good IBs soon enough.

Thanks Andrew

What is the difference between FX Open and FX Open AU  in terms of

-management
-spread
-execution
-funds protection
-services offered
-funds deposits
-withdrawls
-support
 
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 22, 2012, 03:21:30 AM
What is the difference between FX Open and FX Open AU  in terms of

-management
-spread
-execution
-funds protection
-services offered
-funds deposits
-withdrawls
-support

Hi Forexfish

FXOpen AU and FXOpen NZ differ in the following ways

-management

Different Management

-spread

Since we use the same technology, the spread should be the same.

-execution

Same answer as above. We use the same ECN technology.

-funds protection

Both companies are a safe place for your funds.

-services offered

There are differences in the services offered.

FXOpen AU is ECN only
FXOpen NZ has both ECN and Market Maker accounts

Please refer to the fxopenaus.com website and read our PDS to understand the differences due to regulatory concerns.

-funds deposits

Due to regulations, FXOpen AU offers less options for deposits than FXOpen NZ.
http://www.fxopenaus.com/DepositWithdrawal.aspx

-withdrawals

As above. Different methods due to regulation

-support

We have our own Australian support team who hold RG146 qualifications and are officially appointed representatives of the AFSL license holder. We also have a dedicated Dispute Resolution department who's job it is to make sure that any dispute between the broker and the client is quickly resolved to the client's satisfaction and according to Australian Law.

Please refer to our PDS, FSG and Terms of Business documents for full details of our services. http://www.fxopenaus.com/Documents.aspx
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Wan on October 22, 2012, 04:19:58 AM
for me it's simple rule to follow, the most basic one is if the regulated broker (so called regulated) but accepting  Liberty Reserve, it's more or less trying to hide something (LR is well know payment processor for scammerz)

and if i relate with fxopen.andrew says about safe fund ... it can be questioned ;)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 22, 2012, 06:26:32 AM
for me it's simple rule to follow, the most basic one is if the regulated broker (so called regulated) but accepting  Liberty Reserve, it's more or less trying to hide something (LR is well know payment processor for scammerz)

and if i relate with fxopen.andrew says about safe fund ... it can be questioned ;)

There is nothing wrong with LR itself although I wouldn't personally put my money there because of a lack of oversight. That is why we prefer Moneybookers (Skrill) as an ecurrency option. They are regulated by the UK FSA, another trusted financial regulator.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on October 22, 2012, 06:27:29 AM
Good News!

PAMM for money managers & investors, and our new Partnership Program have been launched.

To read more about our Partnership program and how you can earn commisssions from referring new clients to FXOpen AU
http://www.fxopenaus.com/Partnership.aspx

To learn more about our innovative PAMM system for Money Managers and Investors
http://help.fxopen.com/KnowledgeBase/Default.aspx?Page=Content

We will have more additions and improvements to our services to come in the next few weeks so stay tuned to our company news for details.

FXOpen AU Team
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Goldexpertadvisor on October 28, 2012, 09:40:43 AM
for me it's simple rule to follow, the most basic one is if the regulated broker (so called regulated) but accepting  Liberty Reserve, it's more or less trying to hide something (LR is well know payment processor for scammerz)

and if i relate with fxopen.andrew says about safe fund ... it can be questioned ;)

There is nothing wrong with LR itself although I wouldn't personally put my money there because of a lack of oversight. That is why we prefer Moneybookers (Skrill) as an ecurrency option. They are regulated by the UK FSA, another trusted financial regulator.


Most of Good companies do not use LR by known reason, as LR is not a credible payment processor.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on November 13, 2012, 12:40:44 AM
Hi Andrew

Is there a good IB for FxOpen Au ?

Hi Forexfish

We are about to launch our partnership program so I'm sure there will be a few good IBs soon enough.


Any updates on reliable IBs??
It would definately boost clienteles if the ASLAN Group is one of the IB of FxOpen Australia.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on November 13, 2012, 11:22:36 PM
Any updates on reliable IBs??
It would definately boost clienteles if the ASLAN Group is one of the IB of FxOpen Australia.

At this stage, I do not have an update on this.  ASLAN Group is more than welcome to apply.  Please see http://www.fxopenaus.com/Partnership.aspx for more details.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on November 13, 2012, 11:23:09 PM
Trade the Russian Ruble

With the addition of a new currency pair USD/RUB to FXOpen AU ECN accounts, it is now possible for you to trade the Russian Ruble.

For details about USD/RUB and other currencies, please visit our updated ECN account specifications page at http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn (http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn)

Will the Ruble be a Russian Bear or a Raging Bull? Now, YOU can decide.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: issteven on November 19, 2012, 01:01:41 AM
doesn Fxopen NZ have any plan to set up servers in NYC?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on November 19, 2012, 03:38:28 AM
doesn Fxopen NZ have any plan to set up servers in NYC?

This thread is to discuss the FXOpen AU entity, the two are different businesses. For more information you best speak to support@fxopen.com about the NZ entity.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Mun on November 21, 2012, 10:34:00 PM
Are you also able to provide accounts without rebates and therefore lower trading costs? I will not pay higher prices (the offical ones) and feed a 3rd party (IB) only to at the end have better than the official trading costs.

Our commissions are among the lowest on the market. It is possible to get lower commission if you exceed certain volumes. On top of that our spreads are the tightest available in the market as well.

Not sure how accurate that web page is, they also erroneously state that it is illegal for a US resident to open an account outside the US. It is not. It is against NFA/CFTC regulations for non US BROKERS to open accounts for US residents.

FXOpen AU (and FXOpen NZ) does not accept U.S. citizens or residents as clients due to rules introduced in 2010 by NFA/CFTC.


Account Base Currency

The FXOpen Website inidcates that you can have an account in AUD Base Currency. Is this actually the case or is it "still coming"?


At present it is only USD, but AUD and other currencies will be available in the very near future.

Hi Andrew,

I've heard that FXOpen sometimes changes the leverage used on the account - eg. I've heard people say it changes to 1:30 on a weekend. Does FXOpen ever change the leverage, and if so what and how much prior notice is given to the client?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on November 22, 2012, 03:32:56 AM
Hi Andrew,

I've heard that FXOpen sometimes changes the leverage used on the account - eg. I've heard people say it changes to 1:30 on a weekend. Does FXOpen ever change the leverage, and if so what and how much prior notice is given to the client?

Such leverage changes only happen at Christmas and New Year holidays when liquidity is almost dried up in the market. Due notice is given of at least 7 days beforehand. Last year, the notice given was 11 days according to fxopen.com http://www.fxopen.com/News.aspx?Id=2970418c-9a6e-4f64-8d13-b71a8a996a5b
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on November 22, 2012, 09:18:57 PM
FYI

In the most recent patch of your Metatrader 4 terminal, a new "signals" tab has been added to the bottom of the page by Metaquotes (the maker of MT4).

FXOpen AU does not endorse or promote this service in any way, and we do not accept any liability for financial loss that may occur should clients choose to use this service.

FXOpen AU would like to advise clients to take strict precautions when using signal providers as the providers themselves do not take into account your financial markets experience, or your personal financial situation.

http://www.fxopenaus.com/News.aspx?Id=aa4037a9-fa6c-44f9-a7f1-015b6fe15bef
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on November 27, 2012, 06:02:10 AM
Dear Clients

In the latest round of service improvements, we are proud to announce that Multi-Currency trading accounts are now available from your MyFXOpen Trader's Cabinet.

It is easy to open a new trading account from MyFXOpen.

1) Log in to your FXOpen AU MyFXOpen trader's cabinet and go to "Add New Account" in the menu. You can choose "ECN" (live) or "demo".

2) Read and understand the documents (PDS, FSG and Terms) if you haven't already done so then agree and click next

3) Choose your trading account currency from USD, AUD, CHF, EUR, GBP or JPY, and set leverage level and phone password.

4) Congratulations on opening a new trading account in your choice of currency. Be sure to record the account number and passwords on the final screen. A copy will be emailed to you but it is always good to have backups.

Thank you for choosing FXOpen AU. We are dedicated to adding to and improving our services to better serve your needs. If you have any suggestions as to how we can be the best broker for you, contact us on info@fxopenaus.com with your suggestions.

FXOpen AU Team

http://www.fxopenaus.com/News.aspx?Id=5e6f1812-3346-44fd-9afb-d0c98d03f3c6
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Mun on November 29, 2012, 10:06:06 PM
Hi Andrew,

Excellent news on the multi-currency front!

Does FXOpen AU have Islamic accounts? ie. ones that have no rollover swaps. I saw FXOpen NZ does but I'd prefer to go with AU
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on November 30, 2012, 03:13:19 AM
Hi Andrew,

Excellent news on the multi-currency front!

Does FXOpen AU have Islamic accounts? ie. ones that have no rollover swaps. I saw FXOpen NZ does but I'd prefer to go with AU

No they don't.  If you are interested in Islamic accounts then FXOpen NZ is the way to go.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ruparaw on December 04, 2012, 07:32:03 AM
hi andrew,

i read a lot of bad thing about fxopen such as
1) deleting customer profit trades as here ---> http://www.forexpeacearmy.com/forex-forum/scam-alerts-folder/20290-fxopen-scam-see-my-proofs.html

2) Several others issues such as poor connection, sl hunting etc... http://www.forexpeacearmy.com/public/review/www.fxopen.com

I am about to go ahead with fxopenaus but after read that everything go the other way around. Can you please clarify me some explanation regarding the above matters.  ::)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on December 04, 2012, 09:50:53 PM
hi andrew,

i read a lot of bad thing about fxopen such as
1) deleting customer profit trades as here ---> http://www.forexpeacearmy.com/forex-forum/scam-alerts-folder/20290-fxopen-scam-see-my-proofs.html

2) Several others issues such as poor connection, sl hunting etc... http://www.forexpeacearmy.com/public/review/www.fxopen.com

I am about to go ahead with fxopenaus but after read that everything go the other way around. Can you please clarify me some explanation regarding the above matters.  ::)

You should direct these questions to an FXOpen NZ representative, whether this is creating a thread here for a response or contacting FXOpen NZ directly, as I can only discuss FXOpen AU.  Please see http://www.forexpeacearmy.com/public/review/www.fxopenaus.com for reviews on FXOpen AU.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ak386 on December 09, 2012, 05:25:47 PM
Is it FXOPEN SCAM?

I want to hear an explanation about the case in FOREX PEACE ARMY
PEACE ARMY says that FXOPEN is a SCAM.
Because FXOpen didnt pay  money.
 GUILTY Case # 2012-056 | Norbert Kovacs vs fxopen.com


http://www.forexpeacearmy.com/forex-forum/guilty-verdicts/20612-guilty-case-2012-056-kovacs-norbert-vs-fxopen-com.html
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on December 09, 2012, 10:05:36 PM
Are you SCAM?

I want to hear an explanation about the case in FOREX PEACE ARMY
PEACE ARMY says that you are a SCAM.
Because FXOpen didnt pay  money.
 GUILTY Case # 2012-056 | Norbert Kovacs vs fxopen.com


http://www.forexpeacearmy.com/forex-forum/guilty-verdicts/20612-guilty-case-2012-056-kovacs-norbert-vs-fxopen-com.html

I'll repeat myself here.

You should direct these questions to an FXOpen NZ representative, whether this is creating a thread here for a response or contacting FXOpen NZ directly, as I can only discuss FXOpen AU.  Please see http://www.forexpeacearmy.com/public/review/www.fxopenaus.com for reviews on FXOpen AU.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on December 17, 2012, 11:43:28 PM
Trading Hours on Christmas and New Year 2013

Dear Clients

Please note the following changes to the trading hours and terms during the Christmas and New Year holiday season:

FX (Currencies)

Mon 24 December 2012- normal trading hours
Tue 25 December 2012- CLOSED, REOPENS at 00.00 GMT +2 FXOpen Server Time (or 22:00 GMT)
Wed 26 December 2012- normal trading hours
Mon 31 December 2012- normal trading hours
Tue 1 January 2013- CLOSED, REOPENS at 00.00 GMT +2 FXOpen Server Time (or 22:00 GMT)
Wed 2 January 2013- normal trading hours

Precious Metals

Mon 24 December 2012- Trading Closes at 20:45 GMT +2, FXOpen Server time
Tue 25 December 2012- CLOSED, REOPENS at 23:00 GMT (01:00 GMT +2, FXOpen Server time)
Wed 26 December 2012- normal trading hours
Mon 31 December 2012- normal trading hours
Tue 1 January 2013- CLOSED, REOPENS at 23:00 GMT (01:00 GMT +2, FXOpen Server time)
Wed 2 January 2013- normal trading hours

Please note that due to thinner liquidity in the market on the holiday dates, there is an increased probability of wider spreads in all account types.

*The maximum leverage for all account types will be reduced down to 1:100 between 26/12/2012 and 1/1/2013.

*This change will take effect automatically when the Market opens on 26 December 2011 and will end when the market re-opens on January 2, 2013
After January 2nd, to return to your normal leverage, go to MyFXOpen >Profile > Personal or e-mail finance@fxopenaus.com.

Christmas and New Year Office hours in Sydney

During the Festive Season, the following operating hours for our Sydney office come into affect.

24/12: 8:00am-12:00pm
25/12: Closed
26/12: Closed
27/12: 8:00am-5:00pm
28/12: 8:00am-5:00pm
29/12: Closed
30/12: Closed
31/12: 8:00-12:00pm
1/1: Closed


Please note there will be a skeleton staff online throughout the holiday period to answer queries by email and to process internal transactions (such as internal transfers and account verification) and Skrill transactions.

From all of us here at FXOpen AU Pty Ltd, we would like to wish you a very Merry Christmas and a Happy and Safe New Year and we hope to continue growing with you in 2013!

http://www.fxopenaus.com/News.aspx?Id=eef89a7a-6344-4bca-9bd0-b43f6a0ad21b
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on January 05, 2013, 06:25:51 AM
Any updates on reliable IBs??
It would definately boost clienteles if the ASLAN Group is one of the IB of FxOpen Australia.

At this stage, I do not have an update on this.  ASLAN Group is more than welcome to apply.  Please see http://www.fxopenaus.com/Partnership.aspx for more details.


I presume by now, surely there would be quite a numbers of reliable IBs for FXopen Aud
Any updates on this matter?

All the best.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on January 06, 2013, 10:47:48 PM
I presume by now, surely there would be quite a numbers of reliable IBs for FXopen Aud
Any updates on this matter?

All the best.

We do have some IB's which could be classed as somewhat private or niche as they don't have a website.  When we get some larger IB's I will be glad to send you a list.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on January 17, 2013, 02:29:38 PM
I have accounts at FXOpen NZ. If I open new account at FXOpen AU, is there a way, to transfer my money fast, and cheap from the NZ account to the new AU account?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on January 17, 2013, 10:03:24 PM
I have accounts at FXOpen NZ. If I open new account at FXOpen AU, is there a way, to transfer my money fast, and cheap from the NZ account to the new AU account?

Less than a working week from FXOpen NZ e-wallet to FXOpen AU e-wallet.  Your FXOpen AU account must be verified and have the same name and email address. 
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on January 18, 2013, 10:43:44 AM
I have accounts at FXOpen NZ. If I open new account at FXOpen AU, is there a way, to transfer my money fast, and cheap from the NZ account to the new AU account?

Less than a working week from FXOpen NZ e-wallet to FXOpen AU e-wallet.  Your FXOpen AU account must be verified and have the same name and email address.

so it can be from 1 day up to 5 days? :(
1-2 days are ok, but slower trasnfer...
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on January 21, 2013, 10:44:22 PM
so it can be from 1 day up to 5 days? :(
1-2 days are ok, but slower trasnfer...

That's correct because it depends on the transfer time between banks.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on February 15, 2013, 12:13:48 AM
Dear Clients,

 We at FXOpen AU Pty Ltd are reaching out to our near neighbours in Singapore.

 In addition to multi-currency trading accounts currently available (AUD,  USD, EUR, CHF, GBP, JPY) through MyFXOpen Back Office, we proudly  announce that will be now offering Singapore Dollar (SGD) trading  accounts as well as deposits and withdrawals in Singapore Dollars.

 To open a Singapore Dollar trading account:
1) Log into your verified FXOpen AU e-wallet in MyFXOpen Back Office.
2) Under ‘Add New Account’ select ‘ECN’.
3) Read and understand the Terms & Conditions, Product Disclosure  Statement and Financial Services Guide, then mark the checkbox to agree  to these and click next.
4) Select ‘SGD’ (or another currency of your choice) in the ‘Account  Currency’ drop down menu.  Also select your chosen leverage, your phone  password, the optional agent code and the anti-spam code. Click next.
5) The account will be created.  Please note down your trading account  number, trader’s password, investors password and server name.  This  will also be emailed to you.

If you have any questions, concerns or feedback please contact us by  email on info@fxopenaus.com ("info@fxopenaus.com") or any other method listed on our ‘Contact  Us’ page.

 Regards,
FXOpen AU Team
http://www.fxopen.com.au (http://www.fxopen.com.au)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: pipkiller on February 16, 2013, 11:39:02 PM
I am from Canada, and if I am interested in opening a new account with FXopen, what exactly is the difference, for me, to choose FXopenAUS over FXopenNZ ? Kinda confused here.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on February 17, 2013, 09:41:55 PM
I am from Canada, and if I am interested in opening a new account with FXopen, what exactly is the difference, for me, to choose FXopenAUS over FXopenNZ ? Kinda confused here.

FXOpen AU and NZ are separate entities that share the same technology with separate directors, finance departments, sales and bank accounts.  FXOpen Aus is regulated in Australia by ASIC, where FXOpen NZ is not. Minimum deposit for FXOpen Aus is AUD $200 on ECN and for FXOpen NZ it is USD $1,000 for ECN.  FXOpen Aus does not offer a market maker account, while FXOpen NZ does.  Commission rates are similar but different between the two entities. FXOpen Aus also offers trading accounts in 7 different currencies (AUD, USD, EUR, GBP, JPY, CHF and SGD).

Please see our trading terms http://www.fxopenaus.com/TradingTerms.aspx for more details.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXpublish on February 19, 2013, 05:39:17 AM
I am from Canada, and if I am interested in opening a new account with FXopen, what exactly is the difference, for me, to choose FXopenAUS over FXopenNZ ? Kinda confused here.
FXOpen Aus also offers trading accounts in 7 different currencies (AUD, USD, EUR, GBP, JPY, CHF and SGD).
As I know it's possible into FXOpen NZ,too.
FXOpen NZ provides swap-free accounts, bonuses for  market maker account, partnership, rebates and more payment systems to deposit and withdraw funds
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on February 19, 2013, 09:27:32 PM
As I know it's possible into FXOpen NZ,too.
FXOpen NZ provide swap-free accounts, bonuses for  market maker account, partnership, rebates and more payment systems to deposit and withdraw funds

You are correct about these. Although FXOpen NZ doesn't offer AUD accounts.

FXOpen AU does actually offer a partnership service.  There is a condition that IB's of FXOpen AU need to have an Australian Financial Services Licence (AFSL) if they are based in Australia or are accepting Australian clients.  If you are not based in Australia and you don't have Australian clients, there is no such condition.  There is also no such condition for our affiliate program.

Correction: FXOpen NZ have added SGD accounts also.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on February 25, 2013, 03:34:40 AM
I presume by now, surely there would be quite a numbers of reliable IBs for FXopen Aud
Any updates on this matter?

All the best.

We do have some IB's which could be classed as somewhat private or niche as they don't have a website.  When we get some larger IB's I will be glad to send you a list.



Business either must be slow or not many people are interested in being an IB for FxOpen AUD.
I wonder why the ASLAN Group have not included FxOpen AUD on their list of brokers under their IBship?? :-\
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on February 25, 2013, 09:39:59 PM
Business either must be slow or not many people are interested in being an IB for FxOpen AUD.
I wonder why the ASLAN Group have not included FxOpen AUD on their list of brokers under their IBship?? :-\

Business is good and we are in the final stages of an agreement with Zulutrade.  An announcement will be made when available.  If the ASLAN Group would like to become an IB for FXOpen AU, they can contact us http://www.fxopenaus.com/ContactUs.aspx with a proposal, so we can negotiate conditions.  To date, no contact has been made by ASLAN Group but we would welcome such a proposal.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on February 26, 2013, 12:13:51 AM
FXOpen Launches One Click Trading Level2 Plugin

FXOpen, one of the world's leading brokers in the Forex market, is proud to announce an update of the Level2 application. A new tool - One Click Trading Level2 Plugin - has been developed to bring ease and convenience to the order management process in the MT4 trading platform.

The new plugin provides greater accuracy and higher speed of execution. It’s a huge advantage especially when it comes to highly volatile markets associated with risk-taking and sharp price movements. Scalpers will absolutely love it!

You can learn more about the features of the new product in FXOpen's help page (http://help.fxopen.com/KnowledgeBase/Default.aspx?Page=One%20Click%20Trading%20Level2%20Plugin&NoRedirect=1).

One Click Trading Level2 Plugin is an absolutely unique instrument. It helps to capture the best price with just a single click and generally simplifies the whole process of trading in MT4. The plugin makes it possible to perform the following operations:

place Buy/Sell orders;
close orders;
set order volume;
set Stop loss and Take profit values;
create pending orders;
access the Market depth;
display the value-weighted average price (VWAP).

One Click Trading Level2 Plugin is extremely valuable and can be regarded a real breakthrough in the Forex industry. Experienced traders will appreciate its advantages as the product enables to apply less effort. One click instead of 5 or more steps to make the necessary adjustments in the platform helps not only to save your time but to secure your profits.

See FXOpen AU News (http://www.fxopenaus.com/News.aspx?Id=84774ac9-eb5e-40ae-911a-e5245374f6f6) for more details.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on March 06, 2013, 10:50:02 PM
Dear Customers

Please, be aware that starting with the market opening on Monday (March 11, 2013) the time in FXOpen Meta Trader 4 for all account types will be set to Daylight Saving Time (GMT +3)

The change in the GMT offset should not generally impact open trades or the process of opening, placing, closing or modifying trades, but we strongly recommend that you adjust the time setting in any indicators or EAs you may be using that have a GMT offset setting so that they can continue to operate correctly.

Best Regards,
FXOpen AU Pty Ltd
Customer Service
E-mail: support@fxopenaus.com
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: expertrader on March 31, 2013, 07:06:49 PM
Hi Andrew.

I'm planning to set up a PAMM account and I've read about offers, but I have a question.

If I set all the fees to 0, do I get any benefits from comissions per trade of investors, like a normal IB does?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on April 02, 2013, 12:20:10 AM
Hi Andrew.

I'm planning to set up a PAMM account and I've read about offers, but I have a question.

If I set all the fees to 0, do I get any benefits from comissions per trade of investors, like a normal IB does?

The referral link bonus and IB commission only works on ECN accounts, not PAMM accounts.  It is also not possible to be a PAMM Manager and get the referral link bonus for your investors. 
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: expertrader on April 02, 2013, 08:16:44 AM
Thanks!  ;)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: adele on April 02, 2013, 08:20:34 AM
Can someone recommend an IB for this?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on April 02, 2013, 10:31:05 AM
I have asked this sometime back and I believe FXOpen AU business is so good that they don't require any more new clients.

FXOpen's attitude seems to be: "If you want to trade with us, open an account directly with us as we don't want you going through an IB for any rebates."....and "Take it or leave it, because our company is the best and is too good for you".
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: adele on April 02, 2013, 11:58:31 AM
Based on what I understand from their support, they do have IBs, but aside from Zulutrade, none of them have websites at the moment.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 02, 2013, 12:54:46 PM
There are IB's, with 10-15% rebate...
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: adele on April 02, 2013, 01:30:57 PM
There are IB's, with 10-15% rebate...

Please give me their name/contact (via PM if you prefer). Thanks.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: sienna on April 02, 2013, 02:04:36 PM
Hi Wizard
I am also interested in this info, if you don't mind - I just sent a PM to you.
Thanks !
sienna
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 02, 2013, 02:07:53 PM
It is a public forum, where we should help each other, not only in PM, so the IB:
Globegain - they give back 15% from FXopen AU commission

(If you want FXOpen NZ, then try Cashbackforex, they give back 10%)

(if somebody wants to use my referral link, then PM me ;) )
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on April 03, 2013, 12:55:56 AM
I have asked this sometime back and I believe FXOpen AU business is so good that they don't require any more new clients.

FXOpen's attitude seems to be: "If you want to trade with us, open an account directly with us as we don't want you going through an IB for any rebates."....and "Take it or leave it, because our company is the best and is too good for you".

It would be a little unfair for FXOpen AU to recommend one IB over another, especially when most of them do not have websites. 

As far as I am aware, FXOpen AU has not been approached by the ASLAN group to become an IB, but if ASLAN Group would like to approach FXOpen AU to become an IB they are more than welcome to do so.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forexfish on April 03, 2013, 01:46:42 AM
I have asked this sometime back and I believe FXOpen AU business is so good that they don't require any more new clients.

FXOpen's attitude seems to be: "If you want to trade with us, open an account directly with us as we don't want you going through an IB for any rebates."....and "Take it or leave it, because our company is the best and is too good for you".

It would be a little unfair for FXOpen AU to recommend one IB over another, especially when most of them do not have websites. 

As far as I am aware, FXOpen AU has not been approached by the ASLAN group to become an IB, but if ASLAN Group would like to approach FXOpen AU to become an IB they are more than welcome to do so.


It seems FXOpen discourage accounts opened via IB.

If they have IBs then they should accept and acknowledge that not provide these rude answers.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on April 03, 2013, 03:34:08 AM
It seems FXOpen discourage accounts opened via IB.

If they have IBs then they should accept and acknowledge that not provide these rude answers.

Is doing business in a fair an equitable way without favouritism for one IB or another rude? 

Any IB is free to post in any FXOpen AU thread in order to increase their business and you are free to choose to open account through and IB or not.

I'm sorry that you mistook fairness for rudeness, but that was not the intention at all. Sorry for the misunderstanding.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 03, 2013, 02:31:14 PM
I have accounts at FXOpen NZ. If I open new account at FXOpen AU, is there a way, to transfer my money fast, and cheap from the NZ account to the new AU account?

Less than a working week from FXOpen NZ e-wallet to FXOpen AU e-wallet.  Your FXOpen AU account must be verified and have the same name and email address.

so it can be from 1 day up to 5 days? :(
1-2 days are ok, but slower trasnfer...

Today I've started the transfer. It was done in ~5 hours :)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: getting on April 03, 2013, 03:08:46 PM
Anyone on Real Account have the same result, could this be "Stop Hunting"?
http://www.investopedia.com/terms/s/stophunting.asp (http://www.investopedia.com/terms/s/stophunting.asp)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: expertrader on April 03, 2013, 03:25:04 PM
Exactly the same in Pepperstone and IC Markets (with minor differences).

Until now I never had any stop hunting in FXOpen (i review all my trades everyday) with my EAs.

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 03, 2013, 03:35:32 PM
It was not stop hunting. it was the "usual" problem at fxopen. (I've seen feed errors like this several times in the last few months)
On armada this was very different.

If you check these periods, there are even missing M1 candles...
13:00 13:01
14:55
15:06 15:07
16:10

I'm very curious when will they fix this.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 03, 2013, 03:41:02 PM
check this
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: getting on April 03, 2013, 03:48:30 PM
check this

I know ....and this happened at high volume period: starting of NY session  8) ::)
be on alert people!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on April 03, 2013, 11:23:18 PM
We will investigate this and if you have suffered any loss because of a fault on our end you can ask for the loss to be refunded.  FXOpen AU has a policy of acting in our client's best interest.

Edit:
We have word back from our IT dept. Our uptime yesterday was 99%. There were several disconnects on demo however because new builds were uploaded. We do not guarantee that demo will be as stable as live.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 04, 2013, 07:51:03 AM
it is okay, that "We do not guarantee that demo will be as stable as live." but it was on my live account...
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 04, 2013, 04:00:26 PM
I had a GBPUSD buy stop order @ 1,51583
I had this order at 3 brokers.
on my FXopen ECN it was filled @ 1,51654
on Lmax @ 1,51590
on Armada @ 1,51585

Fxopen slippage: -7,1 pips
Lmax slippage: -0,7 pips
Armada slippage: -0,2 pips

I closed the positions with SL.
slippage at SL:
Fxopen: -2,4 pips
Lmax +0,1 pips
Armada -0,9 pips

 :( :'(

I'm almost always get the worst execution (from this 3 brokers) at fxopen :(
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: getting on April 04, 2013, 09:31:37 PM
Quote
I'm almost always get the worst execution (from this 3 brokers) at fxopen :(

From my experience if you're using EAs, I would put slippage allowed to ZERO; I noticed on ICMarkets i always filled at the exact level for "buy stop" or "sell stop", but with FXO it's not at the exact level.  BTW "slippage allowed" on my custom EA: ICM is 1 and FXO is 0; so now the filled on FXO is more exact to the stop level line drawn on the chart.
FXO has VERY high volume/ticks(great thing); price fluxuation is so rapid(to your benefits if u know what u're doing), try to get VPS in Dallas, DC, Seattle, NL to minimize the latency issue.  +++ Excellent Network infrastructure: http://as.robtex.com/as36351.html (http://as.robtex.com/as36351.html) +++
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on April 05, 2013, 03:51:46 AM
it is okay, that "We do not guarantee that demo will be as stable as live." but it was on my live account...

Can you please provide your account number and order numbers of any trades impacted by this?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 05, 2013, 06:26:41 AM
it is okay, that "We do not guarantee that demo will be as stable as live." but it was on my live account...

Can you please provide your account number and order numbers of any trades impacted by this?

I didn't said any trade was impacted.

With the high slippage, I had trade with -9 pips impact, but you won't do anything with it, as you have a nice page with max slippage data....
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: geektrader on April 08, 2013, 12:28:51 AM
I just (by accident) had an interesting read about FXOpen which I really think everyone has to read. Surely I notice it´s 5 years old, but still, read the DOC file at this post and remember the line "the past eventually catches you": http://www.forexfactory.com/showthread.php?p=2438999#post2438999 (http://www.forexfactory.com/showthread.php?p=2438999#post2438999)

And, while it is old, would really like to hear what FXOpen has to say about that.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 08, 2013, 12:40:47 AM
I just (by accident) had an interesting read about FXOpen which I really think everyone has to read. Surely I notice it´s 5 years old, but still, read the DOC file at this post and remember the line "the past eventually catches you": http://www.forexfactory.com/showthread.php?p=2438999#post2438999 (http://www.forexfactory.com/showthread.php?p=2438999#post2438999)

And, while it is old, would really like to hear what FXOpen has to say about that.
WTF?? 50 LOTS open and they DON'T CARE A ****!!! incredible. I remember very very good that once fxopen.com (not AU) changed my leverage over weekend from 1:500 to 1:30. I had a huge position open an was running very short on margin. Yes.. it was a noob trade.. an all-in trade, but doesn't matter. What matters is that fxopen simply kicked me out. Since then i never touched again this broker.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: geektrader on April 08, 2013, 01:51:22 AM
Yes, it´s an interesting read, isn´t it? And absolutely unbelievable how long they hold him on the line until his profit dropped - over 24 hours! The best quote is "your position is in good profit, do you really want to close it?". It´s amazing what brokers can do and thanks for adding your experience too Cyberryder.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 08, 2013, 05:00:49 AM
I just (by accident) had an interesting read about FXOpen which I really think everyone has to read. Surely I notice it´s 5 years old, but still, read the DOC file at this post and remember the line "the past eventually catches you": http://www.forexfactory.com/showthread.php?p=2438999#post2438999 (http://www.forexfactory.com/showthread.php?p=2438999#post2438999)

And, while it is old, would really like to hear what FXOpen has to say about that.

That is indeed a very old issue with fxopen.com. Regardless it is nothing to do with FXOpen AU. We didn't even exist back then. You should direct your query to FXOpen NZ.

Regardless, if you do some research on that issue you find some interesting things like this....

Quote
Has it gone unnoticed by you guys that before hitting it big, this trader deposited 5 times totalling $4698.00 and he blew it all.
Then after his 6th time deposit he bet the house using huge leverage and won. I call this a very lucky trader. How many times do you expect that he can do this? This is kamikaze trading. But there is no doubt he collected a tidy sum from it and he appears to have been paid by FXOpen. So, on this occasion, I am not sure what the complaint is about.

His entire statement is here

If you look at it, FXOpen NZ actually paid him out to the tune of more than $65,000 from deposits of $4698.

I do not doubt in the integrity of our friends over at FXOpen NZ and I never will.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ultimate on April 08, 2013, 09:39:01 AM
Hi,
I plan to open FXOpen account and I'd like recent feedbacks...
Especially honesty of broker, fairness, spread, exec time.
Also, any IB to recommend, for EUR account?
Thanks
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 08, 2013, 05:50:34 PM
I just (by accident) had an interesting read about FXOpen which I really think everyone has to read. Surely I notice it´s 5 years old, but still, read the DOC file at this post and remember the line "the past eventually catches you": http://www.forexfactory.com/showthread.php?p=2438999#post2438999 (http://www.forexfactory.com/showthread.php?p=2438999#post2438999)

And, while it is old, would really like to hear what FXOpen has to say about that.

That is indeed a very old issue with fxopen.com. Regardless it is nothing to do with FXOpen AU. We didn't even exist back then. You should direct your query to FXOpen NZ.

Regardless, if you do some research on that issue you find some interesting things like this....

Quote
Has it gone unnoticed by you guys that before hitting it big, this trader deposited 5 times totalling $4698.00 and he blew it all.
Then after his 6th time deposit he bet the house using huge leverage and won. I call this a very lucky trader. How many times do you expect that he can do this? This is kamikaze trading. But there is no doubt he collected a tidy sum from it and he appears to have been paid by FXOpen. So, on this occasion, I am not sure what the complaint is about.

His entire statement is here

If you look at it, FXOpen NZ actually paid him out to the tune of more than $65,000 from deposits of $4698.

I do not doubt in the integrity of our friends over at FXOpen NZ and I never will.
the problem is not if at the end he got his money or not. The problem is the IGNORANCE. And.. the problem is, there is no 2nd chance for a broker, at least this is my strategy.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: geektrader on April 08, 2013, 07:26:28 PM
@cyberryder: exactly that, fail one time like that, don´t get my business.

What does it matter what he deposited and how many times he blew his account before? Is that forbidden in any way? And even if he was just gambling, which is perfectly fine, there is no reason to handle him like that!

It´s not that they paid him in the end, it´s that they ignored him for more than 24 hours with stupid excuses when he finally got a profit, most likely in the hopes that the profit will decrease as FXOpen were market makers at that time. Luckily his positions were still in profit when they finally closed it (as they most likely didn´t have any more excuses why they can´t close a trade in 48 hours and more which just would have taken them seconds anyway) and wow, they then even paid him?! What a honest broker, should get an award for that.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 08, 2013, 08:09:54 PM
there are awards for some industries, where you can win a prize if you only try hard to be the worst of the worst from your industry. I have a few brokers in mind, who i would like to nominate
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 09, 2013, 04:45:56 AM
@cyberryder: exactly that, fail one time like that, don´t get my business.

What does it matter what he deposited and how many times he blew his account before? Is that forbidden in any way? And even if he was just gambling, which is perfectly fine, there is no reason to handle him like that!

It´s not that they paid him in the end, it´s that they ignored him for more than 24 hours with stupid excuses when he finally got a profit, most likely in the hopes that the profit will decrease as FXOpen were market makers at that time. Luckily his positions were still in profit when they finally closed it (as they most likely didn´t have any more excuses why they can´t close a trade in 48 hours and more which just would have taken them seconds anyway) and wow, they then even paid him?! What a honest broker, should get an award for that.

I know what you are saying but it did work out for him in the end.

Regardless, it is still not our company so discussion about it in this thread is pointless.

FXOpen AU is a completely different animal.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 09, 2013, 02:41:25 PM
FXOpen AU is a completely different animal.
i don't think this is so easy. From a customer perspective it's the same brand name and you mentionned in this thread you use the same technical backend and the only difference is the ASIC regulation (which is good to have). So if you say it's completely different it would be interesting to know what have you guys implemented to prevent such things
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: geektrader on April 09, 2013, 07:26:49 PM
Wondering about that too as you are using the same servers as FXOpen NZ and the other branches. So the only thing really different is the regulation by ASIC.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: getting on April 09, 2013, 08:52:49 PM
FXOjafar - where is the main server location*? 
*location where FXOpenaus's Aggregator spit feeds to clients.

Thanks

anyone on live account getting 200ms average?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: issteven on April 10, 2013, 10:41:54 AM
one down side that keeps me from adding more funds to trade Fxopen is that their servers are in D.C., while other brokers have servers in NYC. I will need to get a D.C. based VPS to get low latency to their server. latency > 5ms is unacceptable for scalpers. If they have server in NYC, I can use my existing NY-based VPS.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 10, 2013, 10:59:20 AM
FXOpen AU is a completely different animal.
i don't think this is so easy. From a customer perspective it's the same brand name and you mentionned in this thread you use the same technical backend and the only difference is the ASIC regulation (which is good to have). So if you say it's completely different it would be interesting to know what have you guys implemented to prevent such things

We are a separate entity, which can be verified by looking on ASIC's website. Your money is held in Australia. FXOpen NZ's money goes to Latvia last time I checked.

As for what we have implemented to protect against what happened to that guy in 2007, we are pure ECN. That guy was trading on a market maker account which is not provided by us at all anyway.

FXOjafar - where is the main server location*? 
*location where FXOpenaus's Aggregator spit feeds to clients.

Thanks

anyone on live account getting 200ms average?

To quote an old Army joke, "I could tell you, but then I would have to shoot you!" :)

To protect against hacking, our main server location is fiercely protected. If it's location were to become known, it could be DDOSed, or bogged down with hacking attempts. I can tell you though that we have a datacentre server at Softlayer in Washington DC. You can get a virtual server with them that would serve as a VPS with less than 1ms ping to us. Very good ping can be had to VPS servers in UK, Western and Eastern Europe, as well as Asia although I am unable to recommend a service in other places.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ultimate on April 10, 2013, 11:08:52 AM
Hi,
I plan to open FXOpen account and I'd like recent feedbacks...
Especially honesty of broker, fairness, spread, exec time.
Also, any IB to recommend, for EUR account?
Thanks

Hello, I got no answer :(
Anyone? :)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 10, 2013, 03:32:41 PM
Hi,
I plan to open FXOpen account and I'd like recent feedbacks...
Especially honesty of broker, fairness, spread, exec time.
Also, any IB to recommend, for EUR account?
Thanks

Hello, I got no answer :(
Anyone? :)

Hi. I can help :)

We are honest and open and couldn't mislead you if we wanted to. We have ASIC watching us. We offer purely ECN accounts so you know that you are participating in a market, not having your trades stay in house.
Our policy is to act in the best interests of our clients
Our spread is the tightest you can get. You can verify this with one of the many 3rd party spread comparison websites.
Our execution is super fast and is only limited by your internet connection.
You can deposit, trade and withdraw in Euros with us so there will be no exchange fees. I can't recommend an IB though sorry.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ultimate on April 11, 2013, 08:04:30 PM
Thanks. For now I don t find any IB for EUR account.
What is the default commission for ECN accounts?
Do you have local banks in every country, to fund the account?
Where is located your mt4 server / what is its IP adress?

Thanks!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 11, 2013, 10:00:23 PM
Thanks. For now I don t find any IB for EUR account.
What is the default commission for ECN accounts?

Hi. Default commission for all accounts is ECN Micro (10 units BC round turn) until they are funded.

Do you have local banks in every country, to fund the account?

We have only Commonwealth Bank Australia located in Sydney. One of the "Big 4" banks we have here.

Where is located your mt4 server / what is its IP adress?

I can't tell you where for security reasons. You want to connect to FXOpenAU ECN in the MT4 server list. IP address 50.23.169.5 if you want to use it.[/quote]
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 12, 2013, 10:29:42 AM
and again, the feed is down.
constant problems, not only missing ticks, but missing M1 candles... (12:23)

I'm getting tired of this :(
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 12, 2013, 10:11:31 PM
Here are the server uptime stats.

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fimg15.imagefra.me%2Fi54c%2Fjafar00%2Fo4k_5dd_u9brf.png&hash=6311ef72e818eb44a2668dc620ba8948)

Notice there is one outage of around 1 minute which was a planned server optimisation reboot.

Wizard. Can you post screenshots, your live account number and details of which live datacentre you are connected to?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 13, 2013, 03:24:47 PM
Wizard. Can you post screenshots, your live account number and details of which live datacentre you are connected to?

here are 2 scrshots, clearly showing the missing 12:23 M1 candle.
Also you can see from the volume, that there was some problem.

On other broker (armada) you can see other feed, with normal volume...
I was before my computer, so I saw, that not only the 12:23 M1 candle had problem, but there were some problem for some minutes, when the volume on fxopen was also too low.

Now I'm connected to Theta, I don't know which server was, at that time, as you know mt4 can change it any time....
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 16, 2013, 03:55:04 AM
Wizard. Can you post screenshots, your live account number and details of which live datacentre you are connected to?

here are 2 scrshots, clearly showing the missing 12:23 M1 candle.
Also you can see from the volume, that there was some problem.

On other broker (armada) you can see other feed, with normal volume...
I was before my computer, so I saw, that not only the 12:23 M1 candle had problem, but there were some problem for some minutes, when the volume on fxopen was also too low.

Now I'm connected to Theta, I don't know which server was, at that time, as you know mt4 can change it any time....

Hi WiZARD

Sorry for the delay in answering. We have had this checked out and there was no error in the system at that time.

MT4 draws a bar only when there is market activity. There was just no market activity at that time.

You can reproduce this behaviour by going to a not so liquid pair like EUR/DKK. Put a buy limit in between the spread and watch what happens.

MT4 only updates when a new BID or ASK is received from a client or LP. If the broker you are trading with is a market maker or STP, their feed will just update every minute regardless since they are working on a price feed alone.

Our ECN works like an exchange (a real market, not just a feed) and if you have traded at one, you will recognise this behaviour immediately.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 16, 2013, 12:33:58 PM
I'm getting tired of this. When some broker tries to make me fool.
You are trying to say, that there was no market activity at that time, when every european market was open, and there was activity+volume on other ECN broker... (you can see on my pictures, that even the volume was almost identical at fxopen - lmax, only in that few minutes, there were big differences, when you say, there was no activity in EURUSD... LOL)
On your picture there is LMAX as LP. There were activity on LMAX, so it is very interesting that you say, there was no activity...

I don't know why I trust a broker, who sais things like that...
At least you would recognize, that there was some error. :(
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ultimate on April 17, 2013, 06:03:57 PM
Hello,
I am still looking for a good IB for good rebate.
Preferably for EUR ECN accounts otherwise USD ECN accounts.
Thanks...
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on April 18, 2013, 03:40:49 AM
Hello,
I am still looking for a good IB for good rebate.
Preferably for EUR ECN accounts otherwise USD ECN accounts.
Thanks...

FXOpen AU doesn't recommend one IB over another as it would be unfair to the IB's that we don't recommend.  That being said other users are free to talk about this and I believe earlier in this thread one or two have been discussed already, which may or may not be suitable.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: charleslimuk on April 20, 2013, 08:59:59 AM
Open an account via the Globe Gain link and you can get rebates from Globe Gain as an IB of FXOpen Aus.  Please refer to the below description provided by Globe Gain.

FXOpen AU Pty Ltd. joins the list of Globe Gain’s supported brokers
Here we are again with good news from our side!

From now on you can open trading accounts at an ASIC regulated broker - FXOpen AU Pty Ltd. – through our website and get paid on each trade made.

Trading with FXOpen, you will enjoy fully ECN environment, super-fast execution, low minimum deposits, tight spreads, high leverage, various deposit/withdrawal options, experienced and helpful customer support.

Yet, trading with FXOpen through Globe Gain Forex Rebates, you will benefit even more, getting 15% of your broker commission back.

Start earning more today – sign up now!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ultimate on April 20, 2013, 09:42:50 AM
Hello,
I heard fxopen AUS Swaps are bad (high), compared to other brokers.
Do you plan to do something about this?
Thanks
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on April 22, 2013, 02:08:36 AM
Hello,
I heard fxopen AUS Swaps are bad (high), compared to other brokers.
Do you plan to do something about this?
Thanks

Our research shows that we are competitive in that regard so we don't need to change at this time.  Please check out our Swap Calculator http://www.fxopenaus.com/SwapCalculation.aspx (http://www.fxopenaus.com/SwapCalculation.aspx) and Swap History http://www.fxopenaus.com/SwapHistory.aspx (http://www.fxopenaus.com/SwapHistory.aspx)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 24, 2013, 09:10:53 AM
I had an SL in EURUSD at 1,29752. It was filled at 1,29610.

14,2 pips slippage

I had a sell order in EURUSD at 1,29728. It was filled at 1,29630.

9,8 pips slippage.

I think this slippage is ridiculous. Also worth looking, that the higher stop was filled at lower price... I don't think it is normal...


I've checked it on other accounts using the same EA, on the first SL, where I've got 14.2 pips slippage on fxopen, they had 3.1 pips slippage on Armada, 1.8 pips on Alpari UK, 3.3 pips on Alpari NZ, NO slip on tradefort, NO slip on roboforex, 3.1 pips on Traders Way.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 24, 2013, 12:35:24 PM
Hi WiZARD

Please make a claim to trading.desk@fxopen.com.au including trading account number, order numbers affected and an explanation of what you expected the outcome of the trades should be and you will be reimbursed if there is an error in the fills.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 24, 2013, 12:39:22 PM
Hi WiZARD

Please make a claim to trading.desk@fxopen.com.au including trading account number, order numbers affected and an explanation of what you expected the outcome of the trades should be and you will be reimbursed if there is an error in the fills.

thx, I've done that already. I'm now waiting for answer...
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 24, 2013, 06:41:09 PM
I've got answer (from their template)

I think it is time to move my money, to some broker, where I don't get 10-14 pips slippage, even on small (0,5 lots) trades in EURUSD...

Quote
Please, be advised, there is no guarantee that Stop Loss or Buy/Sell Stop will be executed at the price it was set up. It only triggers the instruction and makes in a Market order once that price is reached. Stop Loss or Buy/Sell Stop Order has provided the system with the instruction to open the position at the first available price.
 
However, when the order is processed by the system and a bank confirmed it, the price may considerably change. This is what we call “Market Execution”.
 
As per Paragraph 6 Terms of Business:
 
6.6 At market order
(a) An at market Buy or Sell order is placed on the Trading Platform by agreeing to pay the
relevant prevailing rate or price offered to the Client by FXOpen on the Trading Platform.
(b) A rate that is published on the Website or Trading Platform is no guarantee or
representation that it is the price or rate that a Client's at market order will be executed at.
 
6.8 Stop-loss orders
(d) A stoploss order is automatically executed at the next price available once the price or rate
conditions of the order have been met.
(e) The Client acknowledges that a stop-loss order will not necessarily be executed at the
price the Client has set if that price is not available once the order has been triggered and
may be filled at a price inferior to the stop-loss order rate or price.
 
Maximal slippage for EURUSD currency pair (Market and Stop Orders) is 100 pips (1 pip = 0.00001) Please, refer to ECN account specification to ECN account specification to find maximal slippage for Market and Stop Orders of other currency pairs.  Note, that slippage for Stop loss is not limited.
http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn (http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn)
 
Best Regards,
FXOpen AU Team


I don't recommend this broker to anyone. Stay away!!!!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: javgeek on April 25, 2013, 06:35:24 AM
I've got answer (from their template)

I think it is time to move my money, to some broker, where I don't get 10-14 pips slippage, even on small (0,5 lots) trades in EURUSD...

Quote
Please, be advised, there is no guarantee that Stop Loss or Buy/Sell Stop will be executed at the price it was set up. It only triggers the instruction and makes in a Market order once that price is reached. Stop Loss or Buy/Sell Stop Order has provided the system with the instruction to open the position at the first available price.
 
However, when the order is processed by the system and a bank confirmed it, the price may considerably change. This is what we call “Market Execution”.
 
As per Paragraph 6 Terms of Business:
 
6.6 At market order
(a) An at market Buy or Sell order is placed on the Trading Platform by agreeing to pay the
relevant prevailing rate or price offered to the Client by FXOpen on the Trading Platform.
(b) A rate that is published on the Website or Trading Platform is no guarantee or
representation that it is the price or rate that a Client's at market order will be executed at.
 
6.8 Stop-loss orders
(d) A stoploss order is automatically executed at the next price available once the price or rate
conditions of the order have been met.
(e) The Client acknowledges that a stop-loss order will not necessarily be executed at the
price the Client has set if that price is not available once the order has been triggered and
may be filled at a price inferior to the stop-loss order rate or price.
 
Maximal slippage for EURUSD currency pair (Market and Stop Orders) is 100 pips (1 pip = 0.00001) Please, refer to ECN account specification to ECN account specification to find maximal slippage for Market and Stop Orders of other currency pairs.  Note, that slippage for Stop loss is not limited.
http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn (http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn)
 
Best Regards,
FXOpen AU Team


I don't recommend this broker to anyone. Stay away!!!!

I SECOND THAT!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: user456 on April 25, 2013, 09:55:29 AM
I just got 25.4 Pips positive slippage on a takeprofit trade. Just saying that it also can go the other way around. With Pepperstone Edge I did receive 0 positive slippage over ~1500 trades but almost always negative slippage on my stoplosses  :-\
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 25, 2013, 09:55:48 PM
nice...
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: user456 on April 25, 2013, 10:00:03 PM
same here  >:(
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 26, 2013, 02:54:28 AM
Hi All

The chart gaps you are seeing are as a result of a fibre cut in Virginia USA which feeds our Washington DC Datacentre. They are doing everything they can to resolve the issue (which is out of our control).

Losses incurred as a result may be claimed from us.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dash on April 26, 2013, 03:02:51 AM
I've got answer (from their template)

I think it is time to move my money, to some broker, where I don't get 10-14 pips slippage, even on small (0,5 lots) trades in EURUSD...

Quote
Please, be advised, there is no guarantee that Stop Loss or Buy/Sell Stop will be executed at the price it was set up. It only triggers the instruction and makes in a Market order once that price is reached. Stop Loss or Buy/Sell Stop Order has provided the system with the instruction to open the position at the first available price.
 
However, when the order is processed by the system and a bank confirmed it, the price may considerably change. This is what we call “Market Execution”.
 
As per Paragraph 6 Terms of Business:
 
6.6 At market order
(a) An at market Buy or Sell order is placed on the Trading Platform by agreeing to pay the
relevant prevailing rate or price offered to the Client by FXOpen on the Trading Platform.
(b) A rate that is published on the Website or Trading Platform is no guarantee or
representation that it is the price or rate that a Client's at market order will be executed at.
 
6.8 Stop-loss orders
(d) A stoploss order is automatically executed at the next price available once the price or rate
conditions of the order have been met.
(e) The Client acknowledges that a stop-loss order will not necessarily be executed at the
price the Client has set if that price is not available once the order has been triggered and
may be filled at a price inferior to the stop-loss order rate or price.
 
Maximal slippage for EURUSD currency pair (Market and Stop Orders) is 100 pips (1 pip = 0.00001) Please, refer to ECN account specification to ECN account specification to find maximal slippage for Market and Stop Orders of other currency pairs.  Note, that slippage for Stop loss is not limited.
http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn (http://www.fxopenaus.com/AccountSpecifications.aspx?type=ecn)
 
Best Regards,
FXOpen AU Team


I don't recommend this broker to anyone. Stay away!!!!

I SECOND THAT!

on top of that the withdrawal process is a pain in the ass especially if you didnt write down this pin they give when when you sign up.


And as I said before in a few pages back. Their Demo feed is not accurate, up to 8-10 pips difference at times. Making almost all EAS very profitable on demo.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 26, 2013, 04:28:44 AM
Quote from: Dash
on top of that the withdrawal process is a pain in the ass especially if you didnt write down this pin they give when when you sign up.

If you neglected to write down your PIN (which exists for your benefit), the process for getting a new one is not difficult.

Quote from: Dash
And as I said before in a few pages back. Their Demo feed is not accurate, up to 8-10 pips difference at times. Making almost all EAS very profitable on demo.

There are also some very profitable traders using EAs on live accounts. It was also explained before that our demo is not just a price feed. It is a feed from our live servers plus a simulated liquidity network and liquidity from other DEMO traders.

If we just provided a price feed on the demo, it would defeat the purpose of trying out ECN trading since that is just what a market maker is. A price feed. The same for our live service. It is a real market that works like an exchange, not just a price feed.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: WiZARD on April 26, 2013, 10:20:09 AM
feed is down again....
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on April 26, 2013, 04:43:41 PM
FxOpen Aus is not bad broker. I wish they will behave professionally and soon send to all clients apology, explanation and description what has been done to to fix problems with connection freezing.

Damage is done what is left now is (reputation) damage control.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 26, 2013, 06:28:29 PM
jumped into a live ECN account at FXOpen AU to test it, after having a very bad experience with FXOpen.com years ago.

From their website you are allowed to fund their ECN account in a lot of currencies.

The truth is another:

You are provided with a virtual wallet, called "cabinet". There you can deposit all sorts of allowed currencies. From there you transfer funds internally and instantly to your ECN account, which from their live support and from their F.A.Q. is ALWAYS and ONLY USD-based!

So at the end for me they changed very little. Instead to let my bank or Skrill do the currency exchange, now FXOpen is doing it, but you still trade in USD.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 27, 2013, 02:21:52 AM
jumped into a live ECN account at FXOpen AU to test it, after having a very bad experience with FXOpen.com years ago.

From their website you are allowed to fund their ECN account in a lot of currencies.

The truth is another:

You are provided with a virtual wallet, called "cabinet". There you can deposit all sorts of allowed currencies. From there you transfer funds internally and instantly to your ECN account, which from their live support and from their F.A.Q. is ALWAYS and ONLY USD-based!

So at the end for me they changed very little. Instead to let my bank or Skrill do the currency exchange, now FXOpen is doing it, but you still trade in USD.

Hi Cyberryder

Our trading accounts are not just in USD. If you add an account in the MyFXOpen Back Office, you can choose from USD, AUD, CHF, EUR, GBP, JPY or SGD. See this screenshot.

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fimg10.imagefra.me%2Fi54q%2Fjafar00%2Fdcq9_9b6_u9brf.png&hash=f873380e7e37008a2a1e5bd7be50c8d9)

Even though your eWallet defaults to USD, it can hold multiple currencies. You can send any of the above mentioned currencies to our bank and your ewallet will be credited with the same.

You are right though that Skrill is in USD at the moment but that situation is going to change very soon as we add more currency support.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 27, 2013, 02:54:38 AM
@FXOjafar: Appreciate your quick help!
Your currency list is way bigger than the list i have. At the moment i can now see EUR as option, but i swear it was USD only the day i opened the account. very strange :-/

OK the important thing for me is, i can now trade in EUR :)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 27, 2013, 03:06:27 AM
now suddenly i can see the full list.

Are there some kids in the background playing with switches? ;)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on April 27, 2013, 07:50:14 AM
@FXOjafar: Appreciate your quick help!
Your currency list is way bigger than the list i have. At the moment i can now see EUR as option, but i swear it was USD only the day i opened the account. very strange :-/

OK the important thing for me is, i can now trade in EUR :)

Is your account via an IB? Because of a groups limitation in MT4, they usually get different currencies on an as needed basis. I know one just had EUR and SGD options enabled :)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on April 27, 2013, 11:48:01 AM
Is your account via an IB? Because of a groups limitation in MT4, they usually get different currencies on an as needed basis. I know one just had EUR and SGD options enabled :)
aah OK this might explain it and also why your live chat support doesn't had a good answer. Yes i opened via the "GG" - IB ref link, but i did not finish the process till now. IB does not know my account no. Maybe i should better let it go that way then.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: jfk on May 25, 2013, 08:02:51 AM
Somebody tests the withdrawal process ? how long after the request the back office sends the money out ?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on May 25, 2013, 09:25:43 AM
Somebody tests the withdrawal process ? how long after the request the back office sends the money out ?

We process withdrawals every couple of hours even on weekends.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on May 25, 2013, 09:43:42 AM
Does your pamm have SGD base currency? If no, can you recommend it because you all have SGD ecn account but do not have SGD pamm.

I hope you all could implement it.

I might set up one for Singaporeans client only in future.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on May 26, 2013, 12:22:32 PM
Does your pamm have SGD base currency? If no, can you recommend it because you all have SGD ecn account but do not have SGD pamm.

I hope you all could implement it.

I might set up one for Singaporeans client only in future.

I can present this idea to the board and give you a definitive answer ASAP.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on May 29, 2013, 04:05:59 AM
Does your pamm have SGD base currency? If no, can you recommend it because you all have SGD ecn account but do not have SGD pamm.

I hope you all could implement it.

I might set up one for Singaporeans client only in future.

We can do it for you by next week. Please make a formal request for SGD PAMM accounts to sales@fxopen.com.au to make it happen.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on May 29, 2013, 05:33:27 AM
Does your pamm have SGD base currency? If no, can you recommend it because you all have SGD ecn account but do not have SGD pamm.

I hope you all could implement it.

I might set up one for Singaporeans client only in future.

We can do it for you by next week. Please make a formal request for SGD PAMM accounts to sales@fxopen.com.au to make it happen.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on May 30, 2013, 06:18:35 AM
Mr Tan. You didn't type anything. Were you acknowledging that you would like us to proceed with the setup for you?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on May 30, 2013, 06:28:10 AM
I would not set up my Pamm so soon yet. By the way, I want to thank you for implementing it.

What is the minimum amount for sgd Pamm account?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: issteven on May 30, 2013, 08:21:31 AM
Many brokers have their servers in new york, this is extremely useful for traders considering major service providers and other market participants have servers in new york, but fxopen has servers in Washington DC. I hope they can have a mirror server in new york, this will help its clients on positive sides for sure.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on May 31, 2013, 03:07:07 AM
I would not set up my Pamm so soon yet. By the way, I want to thank you for implementing it.

What is the minimum amount for sgd Pamm account?

To open the PAMM account you will need SGD 1,000 but you will need SGD 5,000 if you want to accept clients.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on May 31, 2013, 03:10:52 AM
Many brokers have their servers in new york, this is extremely useful for traders considering major service providers and other market participants have servers in new york, but fxopen has servers in Washington DC. I hope they can have a mirror server in new york, this will help its clients on positive sides for sure.

We are currently in the process of setting up some of our servers in NY4, beginning with demo servers and followed by live servers.  I believe the demo server transfer has begun already but live servers have not. 
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on June 05, 2013, 05:43:39 AM
Many brokers have their servers in new york, this is extremely useful for traders considering major service providers and other market participants have servers in new york, but fxopen has servers in Washington DC. I hope they can have a mirror server in new york, this will help its clients on positive sides for sure.

We are currently in the process of setting up some of our servers in NY4, beginning with demo servers and followed by live servers.  I believe the demo server transfer has begun already but live servers have not.

Any updates on this?

Also, for the VIP ECN accounts, once i deposit AUD 25K or greater, I automatically qualify for $3.6 commission per rt?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forexbaby on June 05, 2013, 06:58:18 AM
hi, any credit card fee for deposit? ;D
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on June 06, 2013, 05:33:06 AM
Many brokers have their servers in new york, this is extremely useful for traders considering major service providers and other market participants have servers in new york, but fxopen has servers in Washington DC. I hope they can have a mirror server in new york, this will help its clients on positive sides for sure.

We are currently in the process of setting up some of our servers in NY4, beginning with demo servers and followed by live servers.  I believe the demo server transfer has begun already but live servers have not.

Any updates on this?

Also, for the VIP ECN accounts, once i deposit AUD 25K or greater, I automatically qualify for $3.6 commission per rt?

When I have an update I will advise.  The latest information I have is what I stated above.

If you deposit $25k AUD (or equivalent in other currencies) into your trading account, you will get 3.6 units of base currency per 1 lot round turn.  If you deposit less than this but your balance rises above $25k, you can email finance@fxopen.com.au to adjust this.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on June 06, 2013, 05:37:22 AM
hi, any credit card fee for deposit? ;D

Skrill (Moneybookers) is the platform we use for credit card deposits and they will charge you a fee. This is presently 2.90% + USD $0.29.  If you are converting from another currency to USD, they may charge a fee as well.  Please see www.skrill.com (http://www.skrill.com) for more details on this.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: empireFX on June 10, 2013, 07:10:44 AM
Minimum deposit to open FXOpenAus Standard ECN account is $1000.
If balance drop below $1000 will the account remain standard ECN or it will downgraded to Micro ECN.


Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: empireFX on June 10, 2013, 07:31:47 AM
fxopenaus.com DO NOT have live support. Whenever I try to get help from live support, they will simply tell you “for all issues concerning FXOpen AUS please contact FXOpen AUS support”.

This is the professionalism of live support provided by FXopenAus! What a joke! The live support link in FXopenaus.com page  will directs you to FXOpen NZ & then the live support will   
simply ask you to contact FXOpen AUS support.

Why put a live support link in fxopenaus.com page & then directs to FXOpen IF the support staff CANNOT ANSWER QUESTIONS REGARDING FXOPENAUS.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: pipkiller on June 10, 2013, 08:35:06 PM
Many brokers have their servers in new york, this is extremely useful for traders considering major service providers and other market participants have servers in new york, but fxopen has servers in Washington DC. I hope they can have a mirror server in new york, this will help its clients on positive sides for sure.

True, but due to the recent CFTC regulations, were americans cannot open fx accounts, most of my brokers moved their servers elsewhere.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on June 11, 2013, 12:33:14 AM
Minimum deposit to open FXOpenAus Standard ECN account is $1000.
If balance drop below $1000 will the account remain standard ECN or it will downgraded to Micro ECN.

If your balance drops below $1,000 your commission rate will remain the same as standard ECN, but your leverage on new orders will be automatically adjusted to micro ECN maximum of 1:100 if it is set higher than this.

fxopenaus.com DO NOT have live support. Whenever I try to get help from live support, they will simply tell you “for all issues concerning FXOpen AUS please contact FXOpen AUS support”.

This is the professionalism of live support provided by FXopenAus! What a joke! The live support link in FXopenaus.com page  will directs you to FXOpen NZ & then the live support will   
simply ask you to contact FXOpen AUS support.

Why put a live support link in fxopenaus.com page & then directs to FXOpen IF the support staff CANNOT ANSWER QUESTIONS REGARDING FXOPENAUS.

Yesterday was a public holiday in Australia for the Queen's Birthday so Australian Live Support staff were not available but email support was available all day. Live Support has a mix of staff from FXOpen AU and FXOpen NZ.  NZ staff can't provide specific account advice but they should be able to provide you with general assistance.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: empireFX on June 11, 2013, 05:51:24 PM
NO FXOpen_Andrew, Live Support do not have staff from FXOpen AU. They(live support) told me so. They said the live support is fxopen.com, they generally only support FXOpen NZ. This is not the first time I try to get live help. I always get the same answer (please contact FxopenAus support).

Now I see there is a department in the live chart, but it seems Australia Support Desk is Never online!!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on June 12, 2013, 07:40:03 AM
Now I see there is a department in the live chart, but it seems Australia Support Desk is Never online!!

We have just cut over to a new live chat system.  Specific AU Live Support is available during Australian business hours and outside of this NZ support staff are supposed to be providing general support.  Anything they can't deal with such as specific account problems will be directed to AU.  Email support is available both inside and outside Australian business hours. Please advise (via private message) who you spoke to from NZ support so this can be followed up.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: empireFX on June 12, 2013, 09:21:20 PM
I have few standard ECN account with FXopenAus, If I want to close 1 of them, can I just transfer ALL the $ from the account to others. Then may I know how to close the account?

Any charges for inactive account?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on June 13, 2013, 11:43:05 PM
I have few standard ECN account with FXopenAus, If I want to close 1 of them, can I just transfer ALL the $ from the account to others. Then may I know how to close the account?

Any charges for inactive account?

FXOpen AU doesn't charge for inactive accounts.  If the ECN accounts are all under the same ewallet, then you can perform an internal transfer for each account's funds into the one account you want to use.  Once this is processed, please email finance@fxopenaus.com with the accounts you want closed.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: pipkiller on June 16, 2013, 05:58:11 PM
I have few standard ECN account with FXopenAus, If I want to close 1 of them, can I just transfer ALL the $ from the account to others. Then may I know how to close the account?

Any charges for inactive account?

I think its possible to merge all accounts into one wallet?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: TRex on June 24, 2013, 02:10:30 PM
Getting numerous "Off quotes" messages even when there is one order in terminal.

No response from support to these inquiries and those concerning partial execution alerts.

Anyone else getting these problems?

Andrew, all well at FXO?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on June 25, 2013, 02:35:58 AM
Getting numerous "Off quotes" messages even when there is one order in terminal.

No response from support to these inquiries and those concerning partial execution alerts.

Anyone else getting these problems?

Andrew, all well at FXO?

Hi Trex

Please forward your account number and order numbers affected to finance@fxopen.com.au and we will get your issues checked out.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on July 04, 2013, 01:03:48 PM
Getting numerous "Off quotes" messages even when there is one order in terminal.

No response from support to these inquiries and those concerning partial execution alerts.

Anyone else getting these problems?

Andrew, all well at FXO?

Same here. Also no reply from their email support.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on July 05, 2013, 12:49:47 AM
Same here. Also no reply from their email support.

Can you please confirm what email address that you have sent it to?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: goldenmember on July 05, 2013, 11:36:07 AM
Does anyone have issues with this broker - seems a few dislike the customer service - I am trying their demo - I will contact their customer support to see what they are like as well.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: goldenmember on July 05, 2013, 05:31:18 PM
Does anyone have issues with this broker - seems a few dislike the customer service - I am trying their demo - I will contact their customer support to see what they are like as well.

Tried their customer support - basically there is none during the european session except for cover from their NZ company (I guess this is in Europe).  Seems their goal is to pass queries to the support@fxopenaus.com at all times basically.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on July 05, 2013, 11:29:59 PM
After office hours, our support is outsourced to FXOpen NZ representatives who are only allowed to answer general queries. Any account specific queries can only be handled by us since FXOpen NZ doesn't have access to our systems.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on July 06, 2013, 09:05:18 PM
Same here. Also no reply from their email support.

Can you please confirm what email address that you have sent it to?

support@fxopenaus.com
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on July 08, 2013, 02:39:21 AM
Can you please confirm what email address that you have sent it to?

support@fxopenaus.com

As far as I can see from the inbox there are no unresponded emails and have checked over the last 3 weeks worth of emails.  Can you send me a private message of the date you sent and the email address you sent it from?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on July 08, 2013, 05:37:48 PM
I have just also forwarded it to finance@fxopenaus.com.

I have just also forwarded it to finance@fxopenaus.com.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on July 09, 2013, 12:47:02 AM
I have just also forwarded it to finance@fxopenaus.com.

I have just also forwarded it to finance@fxopenaus.com.

We are having this checked out for you and will provide an update as soon as possible.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: zuk156 on July 09, 2013, 10:55:54 AM
I have just also forwarded it to finance@fxopenaus.com.

I have just also forwarded it to finance@fxopenaus.com.

We are having this checked out for you and will provide an update as soon as possible.

I have to say FxOpenAUS solved this issue very professional for me.

Good broker is one who is acting good in bad times. In good times they are all  excellent. :)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on July 09, 2013, 11:19:22 AM
And what was the cause of this off quotes?

Sent from my GT-N7000 using Tapatalk 2

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on July 10, 2013, 06:43:04 AM

I have to say FxOpenAUS solved this issue very professional for me.

Good broker is one who is acting good in bad times. In good times they are all  excellent. :)

Thank you for the positive feedback. :)

And what was the cause of this off quotes?

It was a brief technical error which has since been resolved.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dash on July 10, 2013, 03:44:04 PM
Does anyone have issues with this broker - seems a few dislike the customer service - I am trying their demo - I will contact their customer support to see what they are like as well.

last time i tried their demo, its fake, it was off by as much as 3-5pips at certain times with price of live. that is why I think fxopen is deceiving. I am surprised no one has put a complaint regarding fake demo feed to asic. Almost any EA can profit on this demo feed. That is the problem at hand.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: odysseus11 on July 10, 2013, 03:58:22 PM
totally correct Dash, but anyone that tests and watches EAs or signals knows that the FXopen demo feed is useless. Has been like that for a while. Might as well be FXCH.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on July 10, 2013, 08:57:52 PM
Does anyone have issues with this broker - seems a few dislike the customer service - I am trying their demo - I will contact their customer support to see what they are like as well.

last time i tried their demo, its fake, it was off by as much as 3-5pips at certain times with price of live. that is why I think fxopen is deceiving. I am surprised no one has put a complaint regarding fake demo feed to asic. Almost any EA can profit on this demo feed. That is the problem at hand.

Our demo is not fake. It is impossible to make it exactly the same as live because we don't just run off a price feed. Our ECN works as an exchange and on a live account, real liquidity is displayed and used. The prices are the best bid/ask available from real orders.

On demo, the liquidity is a simulation for obvious reasons plus orders from other demo traders are mixed in so it is different from a live account which has real world orders mixed in with orders from other live traders.

If a broker offers demo and live that is exactly the same, you can safely assume they are market makers just feeding you prices from a feed they purchased from a 3rd party (or made up themselves and manipulated). We are not like that.

We offer a unique opportunity to participate in an actual exchange where you become a full participant in the market. Your orders can be seen by others. You can affect the spread and move the market instead of being a slave to the feed.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Enroth on July 16, 2013, 02:45:49 PM
Hi,

Can you please advise on the status of your mooted change of data centre from Washington to New York?

Any idea when this will happen and whether trade processing speed will be affected?

Regards
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: datderetrader on July 16, 2013, 03:19:52 PM
Does anyone have issues with this broker - seems a few dislike the customer service - I am trying their demo - I will contact their customer support to see what they are like as well.

last time i tried their demo, its fake, it was off by as much as 3-5pips at certain times with price of live. that is why I think fxopen is deceiving. I am surprised no one has put a complaint regarding fake demo feed to asic. Almost any EA can profit on this demo feed. That is the problem at hand.

Probably because ASIC would tell you you're silly.

Why on earth would ASIC bother with a complaint that does not affect a clients investment. "Dear asic, they cheated my virtual dollars.. Please get them to refund them"... I mean cmon.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on July 22, 2013, 01:43:26 AM
Hi,

Can you please advise on the status of your mooted change of data centre from Washington to New York?

Any idea when this will happen and whether trade processing speed will be affected?

Regards

There have been delays but this is still going ahead and will be happening very soon.  I don't have an updated time frame but will confirm when it is complete.  There should be a minor improvement in processing speeds as we will be in the same centre as many of our larger liquidity providers.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dash on July 23, 2013, 05:37:04 AM
Does anyone have issues with this broker - seems a few dislike the customer service - I am trying their demo - I will contact their customer support to see what they are like as well.

last time i tried their demo, its fake, it was off by as much as 3-5pips at certain times with price of live. that is why I think fxopen is deceiving. I am surprised no one has put a complaint regarding fake demo feed to asic. Almost any EA can profit on this demo feed. That is the problem at hand.

Probably because ASIC would tell you you're silly.

Why on earth would ASIC bother with a complaint that does not affect a clients investment. "Dear asic, they cheated my virtual dollars.. Please get them to refund them"... I mean cmon.

because many clients open live accounts after testing their demo feed to find out their live ea trading results are completely opposite. Not even close. the idea of demo feed is to test the live feed. not some dodgy simulation. Most legit broker's demo feed are that much difference with their live feed apart from the slippage.

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on July 29, 2013, 01:56:46 AM
Tested fxopen.coms demo feed months ago and it did not match live.

This is sth very important, when choosing a broker for me.

The best demo feed i found till now is from Armada
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on August 17, 2013, 12:33:49 PM
I presume by now, surely there would be quite a numbers of reliable IBs for FXopen Aud
Any updates on this matter?

All the best.
We do have some IB's which could be classed as somewhat private or niche as they don't have a website.  When we get some larger IB's I will be glad to send you a list.

It's been more than 7 months since that post. Any updates?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on August 19, 2013, 07:06:07 AM
It's been more than 7 months since that post. Any updates?

We are still unable to list or favour any IB's.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: sergeyRus on September 09, 2013, 05:22:19 AM
The FXO NZ uses 5 units for calculating commision on real ECN accounts with deposit of $1000 but for demo ECN accounts ($1000) they use 3,6 units what makes commision on demo accounts less. Does the FXO Australia have the same approach?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 10, 2013, 01:27:11 AM
The FXO NZ uses 5 units for calculating commision on real ECN accounts with deposit of $1000 but for demo ECN accounts ($1000) they use 3,6 units what makes commision on demo accounts less. Does the FXO Australia have the same approach?

That's correct. FXOpen AU demo is based on VIP ECN commission which is 3.6 units.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on September 25, 2013, 10:15:12 AM
guys, anyone know a good IB for FxOpen, i want to use them in my manual trading but i wish i can get a discount on the commission for their ECN account

they are one of the very few brokers claiming to be ECN and offer swap-free accounts, that is why i want to work with them
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Pippage on September 25, 2013, 01:08:51 PM
guys, anyone know a good IB for FxOpen, i want to use them in my manual trading but i wish i can get a discount on the commission for their ECN account

they are one of the very few brokers claiming to be ECN and offer swap-free accounts, that is why i want to work with them

I am not sure who IB's for FXOpen are, but there are quite a few brokers who are pretty close to ECN and also offer Swap-Free (Islamic) accounts a few are Bestec NZ, ActivTrades, MIG Capital (has high initial deposit though) .

You can check out more at http://www.forexchurch.com/compare-forex-brokers.cfm (http://www.forexchurch.com/compare-forex-brokers.cfm)  just Filter by "Islamic" and broker type "ECN" or "No Dealing Desk" .  You can also further refine search by who they are regulated by.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on September 26, 2013, 12:03:37 AM
guys, anyone know a good IB for FxOpen, i want to use them in my manual trading but i wish i can get a discount on the commission for their ECN account

they are one of the very few brokers claiming to be ECN and offer swap-free accounts, that is why i want to work with them

FXOpen.com.au doesn't offer swap-free accounts.  If you want true ECN and swap-free accounts then I would refer you to FXOpen.com for this.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on September 26, 2013, 07:21:00 AM
Yes I was told that through email few minutes ago :-)
I am looking for an IB for fxopen.com now

Sent from my GT-N7000 using Tapatalk 4

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forexbaby on September 26, 2013, 07:32:46 AM
I heard from someone that try fx open, their demo and actual ...not that similar.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forexbaby on September 26, 2013, 07:34:19 AM
the dodgy thing about fxopen is their demo feed is usually 1-10pips off the real market price. which causes eas to profit on demo and not on live. very disappointing. i can make a million dollars on demo feed within 1-2 days. i wouldnt recommend this broker for large deposits. 1k or less, no problems.

there u go, not sure whether the feed is better now. Anyone compare live result?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: user456 on October 15, 2013, 08:38:02 AM
feed down for over 30 mins now  ::)

edit: online again as I was writing
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on October 15, 2013, 11:26:36 AM
Everything was fine here on my side
You sure it was not something from your side?

Sent from my GT-N7000 using Tapatalk
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: user456 on October 15, 2013, 11:42:20 AM
hmm ... would be pretty unusual because all other brokers on that vps were running good (axi, global, icm ...). So its unlikely it was on my end but not impossible ;)

edit: and this was not a disconnection but a feed freeze. Difficult to spot if you aren't accidentally in front of the screen or logging ticks etc
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on October 15, 2013, 12:44:16 PM
Maybe I don't understand, does this freezing cause a gap, or the charts fill up later?


Sent from my GT-N7000 using Tapatalk

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: user456 on October 15, 2013, 01:03:04 PM
usually you should see a gap in case of a feed freeze depending on the timeframe of the chart.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on October 15, 2013, 07:33:13 PM
When I first saw your comment I check m15 and there was no gap

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Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on October 15, 2013, 07:47:36 PM
I heard from someone that try fx open, their demo and actual ...not that similar.
i can confirm that
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: krezy on November 01, 2013, 07:32:30 PM
I heard from someone that try fx open, their demo and actual ...not that similar.
i can confirm that

I can also confirm this. Representatives that post here and on other forums sure do know what they are talking about when it comes to trading and how exactly the ECN market operates (or should operate...). Don't fall for it, don't fall for their spreads. Proper execution and liquidity is all that matters. Both are questionable at times with fxopen/fxopenaus (same feed). There are good ECN brokers around, where demo/live behave more similar. When I have time I will gather a bunch of examples, perhaps ASIC might find these useful.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on March 10, 2014, 12:23:28 AM
:D (I was pleasantly surprised too) Execution speed of about 100ms. Lowest execution speed is 47ms - live account

My CNS VPS specs: CNS New York, Trader’s VPS Standard Edition, 4 cores 2GB ram, Win server 2012.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on April 22, 2014, 04:33:17 PM
How is withdrawal here? Is it fast?

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on April 22, 2014, 04:45:39 PM
If u rule out their demo feed and customer support, fxopen au is a genuine ecn broker.

Tat is why fxpig and forex eee follow suit.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on April 22, 2014, 06:19:37 PM
How is withdrawal here? Is it fast?

My withdrawals come within 2 to 3 days. Bank wire
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Fraois on April 22, 2014, 06:57:49 PM
If u rule out their demo feed and customer support, fxopen au is a genuine ecn broker.

Tat is why fxpig and forex eee follow suit.

Did you do news trading with them successfully?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on April 23, 2014, 12:29:25 PM
How is withdrawal here? Is it fast?

My withdrawals come within 2 to 3 days. Bank wire

So long. Is it safe for large funds?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on April 23, 2014, 12:31:31 PM
If u rule out their demo feed and customer support, fxopen au is a genuine ecn broker.

Tat is why fxpig and forex eee follow suit.

Did you do news trading with them successfully?

I have not tried fxopen au but fxpig and it cant.

Fxopen really do not have dealing desk so does their support desk!!
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on April 23, 2014, 01:22:06 PM
How is withdrawal here? Is it fast?

My withdrawals come within 2 to 3 days. Bank wire

So long. Is it safe for large funds?

I would say yes. It is ASIC regulated and I have large deposits there. PM me for the details
Title: Re: FxOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: pelaut on April 23, 2014, 07:40:58 PM
What's the different between fxopen.com and fxopenaus.com ?

With it's deep liquidity network, FXOpen's ECN spreads are some of the lowest on the market and can be as low as 0 pips.  If you want to see proof see http://www.myfxbook.com/forex-broker-spreads (http://www.myfxbook.com/forex-broker-spreads)

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fwww.fxopenaus.com%2FContentImages%2FESNSTPForexTraiding%2Fmt4server-ecn_diagramm.jpg&hash=bc1b2f0710e2afe9643c52a46548c86d)

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Ffxopen.com%2F%3FCulture%3Den%26amp%3Bagent%3D801409&hash=a8f0321db63f3586bdd11f2938496d58)All FXOpen AU accounts are Non Dealing Desk, which means your orders are matched to other FXOpen clients or clients through one of our many liquidity providers.  The price provided by our liquidity network is the price our clients receive at 5 decimals.

With Level II software, our clients can see the volume of 5 best bid and ask prices, which is also provided free on both real and demo accounts.

(https://donnaforex.com/proxy.php?request=http%3A%2F%2Fforexmagnates.com%2Fwp-content%2Fuploads%2F2009%2F07%2Ffxopen_marketdepth.jpg&hash=34c4e9c5cc7c6456b7a16512a82d318f)
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on April 23, 2014, 07:43:25 PM
Au is Asic regulated, the other is based in Nz where they can offer other services like swap free accounts for Muslims

Sent from my GT-N7000 using Tapatalk
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Fraois on April 23, 2014, 08:11:44 PM
There's also  FXOpen UK. The only difference between UK and AU is...guys from UK charge higher commissions.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Trade2FI.com on May 27, 2014, 02:39:08 AM
I met a problem with my PAMM account at Fxopen AUS.
this morning, I wanted to close my PAMM account.I closed all the positions, and submitted a liquidation request. but then I got an error that: "You have open positions or pending orders. Please close all open positions or delete pending orders in your PAMM account and repeat your request." you can see this in the attachment.

it is very strange because I'm very sure I have closed all the positions in my account. I talked with the live chat support, and also wrote a mail to support@fxopen.com.au. but, for now, 4 hours passed, and still no reply.

I don't know what's wrong with that. I just want to close the account, and get my money back.
I'm very disappointed with the Fxopen AUS support department. the live chat support just told me to wait email. but 4 hours passed, I got nothing.
Hope I can get my money back. I never want to trade with fxopen AUS any more.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Trade2FI.com on May 27, 2014, 08:24:04 AM
After over 9 hours waiting, I get a mail from fxopen aus support. it tells me that fxopen aus meets a bug with their new back office build, and they are trying to fix it.

actually, I can understand that everyone would meet some accidents and I would be patient enough to wait for a resolution.

but, 9 hours waiting for only a notice, this is unacceptable.

Hope this bug would be fixed ASAP.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on May 27, 2014, 08:51:33 AM
i was told before that cabinet has a delay in updating the status of the trades, i don't remember exactly the maximum period it might take to be updated but from what i remember it was the end of the same day

i would suggest to keep trying to liquidate your account every hour or so
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Trade2FI.com on May 27, 2014, 12:17:33 PM
i was told before that cabinet has a delay in updating the status of the trades, i don't remember exactly the maximum period it might take to be updated but from what i remember it was the end of the same day

i would suggest to keep trying to liquidate your account every hour or so

I know that the status of trades would update after the rollover. I tried to liquidate my account after the rollover, but with no luck.

and right now, I just made it. it is very strange. it seems the fxopen aus support does not know the problem is fixed now. because they do not give me any update on this issue.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on May 27, 2014, 01:57:07 PM
i was told before that cabinet has a delay in updating the status of the trades, i don't remember exactly the maximum period it might take to be updated but from what i remember it was the end of the same day

i would suggest to keep trying to liquidate your account every hour or so

I know that the status of trades would update after the rollover. I tried to liquidate my account after the rollover, but with no luck.

and right now, I just made it. it is very strange. it seems the fxopen aus support does not know the problem is fixed now. because they do not give me any update on this issue.

FxOpen AUS's support is quite slow from my experience.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on May 27, 2014, 02:08:20 PM
I can't deny that, I am a customer of Nz branch and it takes them several days to reply to email
And their online support is only good for general inquiries


Sent from my GT-N7000 using Tapatalk

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on May 27, 2014, 04:26:47 PM
I can't deny that, I am a customer of Nz branch and it takes them several days to reply to email
And their online support is only good for general inquiries


Sent from my GT-N7000 using Tapatalk

I think they are understaffed for the number of clients they have.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Trade2FI.com on May 27, 2014, 11:31:59 PM
I can't deny that, I am a customer of Nz branch and it takes them several days to reply to email
And their online support is only good for general inquiries


Sent from my GT-N7000 using Tapatalk

can't agree more.
I made a external transfer request yesterday, and it is still in pending now.
Never want to trade with it any more.


Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on May 27, 2014, 11:58:48 PM
I think it is normal for the transfer to take several days, at least that has been my experience with other few brokers
I am very satisfied as a customer of fxopen Nz and not planning to change them as long as current circumstances and environment stay as they are

Sent from my GT-N7000 using Tapatalk

Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Trade2FI.com on May 28, 2014, 01:05:14 AM
I think it is normal for the transfer  to take several days arriving in my bank account, not for only approving the transfer.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOpen_Andrew on May 28, 2014, 02:57:29 AM
After over 9 hours waiting, I get a mail from fxopen aus support. it tells me that fxopen aus meets a bug with their new back office build, and they are trying to fix it.

actually, I can understand that everyone would meet some accidents and I would be patient enough to wait for a resolution.

but, 9 hours waiting for only a notice, this is unacceptable.

Hope this bug would be fixed ASAP.

The issue is resolved. We thank you for your patience in this matter.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Dr ea on May 28, 2014, 04:08:26 PM
I had an SL in EURUSD at 1,29752. It was filled at 1,29610.

14,2 pips slippage

I had a sell order in EURUSD at 1,29728. It was filled at 1,29630.

9,8 pips slippage.

I think this slippage is ridiculous. Also worth looking, that the higher stop was filled at lower price... I don't think it is normal...


I've checked it on other accounts using the same EA, on the first SL, where I've got 14.2 pips slippage on fxopen, they had 3.1 pips slippage on Armada, 1.8 pips on Alpari UK, 3.3 pips on Alpari NZ, NO slip on tradefort, NO slip on roboforex, 3.1 pips on Traders Way.

So far i have not experience such a bad slippage. I am afraid it will in future.

Is it news trading that occurs such a bad fills? I hope yes.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: cyberryder on June 15, 2014, 09:31:18 PM
anyone wants to tell me that this spread mountain is only reflecting the RAW-spread? i'm not seeing this with other brokers. If it was an error it probably was anybody else's fault :-*
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: expertrader on June 20, 2014, 07:07:04 AM
Why does it take so long to confirm a deposit from Skrill? My first one took 1,5 days and I did another one Wednesday 20th and still hasn't been processed. In FXOpen.com it always took some hours, and in other brokers it is instant.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on October 21, 2014, 01:15:07 PM
Hi
For me they have very bad support.
No answer to most of the emails (they say they don't receive...), and chat can never help. Seems the chat is provided by Fxopen RU and they can NEVER EVER HELP. I wonder why they put livechat link on their website.
Please help if you know how to contact them.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on October 27, 2014, 06:35:50 AM
Hello
So nobody can help?
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on October 27, 2014, 04:07:38 PM
Hi Forex4Life,

I am a customer of FxOpen AUS. Try emailing them using this email: support@fxopen.com.au

They've responded to all my support requests when I email them using that email.

Cheers
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on October 27, 2014, 04:19:06 PM
Thanks, I tried many times, it doesn't work, I remember they had a pb with gmail but I thought it would be ok now.
And I don't have another email for now.
Thanks....
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: FXOjafar on October 28, 2014, 12:04:45 AM
Hello Forex4life

You can PM me your email address for checking if you like. I don't see unanswered emails or support tickets in the queue.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: warrie on November 06, 2014, 08:10:28 PM
Ive been trading profitably 15 months with them. I liked the feeds performance but last few months it went downhill with slippage. 20 pip slippage on gbpjpy, sure the fill price wasnt even close to being printed on the chart. Now i also see more typical 2 pip slippage upto 7 pips on eurusd.
The spread/price action you see is very deceptive these are not all prices you can get filled on! a lot of ticks are not printed on the chart (and are way off) if they exist in the market at all..

Cant help but thinking your moved to A book when profitable (which performance is a lot worse with them). Or your account is simply labeled toxic and get exposed to slippage plugins.
Either way they seem more consumed with their own interests.

They're not a scam, your deposit is safe with them. They just milk you more than you realize through less quantifiable means.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on November 06, 2014, 08:22:46 PM
Agree it became much less good lastly. They used to be good.
I hope they improve or I will have to go away.
Please improve.

PS : and we still can't reach you from a gmail address :(
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on November 07, 2014, 12:37:01 AM
Agree it became much less good lastly. They used to be good.
I hope they improve or I will have to go away.
Please improve.

PS : and we still can't reach you from a gmail address :(

How about speaking to them via phone? I'm sure they can give you a call to address your issues
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on November 07, 2014, 02:09:35 PM
How about speaking to them via phone? I'm sure they can give you a call to address your issues

Not easy for me due to my schedule and to diff timezone. Also email is most of the time easier for ticket numbers, talking numbers... and 2 times I tried to call them, or no answer, or it was like if I woke up someone... but maybe it was skype quality.... Now it is week end... Will try to call them monday...

I have 3 unsolved issues, last one is yesterday, a trade took 60sec to open, 45sec to close, will keep you posted if they investigate and refund or if it is "normal"....
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: RahmanSL on November 15, 2014, 06:59:23 AM
Personally, I want and much prefer correspondences in email for the simple reason that's in black & white which we can refer back to when necessary.
Anywhere, I do not answer calls from telephone numbers not registered in my cellphone.

Telephone conversation might be good for some quick fixes, but nothing much to go back to in any future dispute(s) as they will become "I said, he/she said....misunderstood....misquoted...etc2".
Also, it might be difficult to understand broker rep's accent and speech especially when English is not the native tongue of one party.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on November 15, 2014, 10:55:41 AM
Agree with RahmanSL. I prefer email and yes english is not my native tongue.
Mr Jafar, CEO of Fxopen, as I can't reach you by email since more than 1 month, please can you reply the 2 PMs I sent you?

Many thanks
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: 999cjb on November 15, 2014, 07:26:24 PM
Agree with RahmanSL. I prefer email and yes english is not my native tongue.
Mr Jafar, CEO of Fxopen, as I can't reach you by email since more than 1 month, please can you reply the 2 PMs I sent you?

Many thanks

In addition to different timezones and languages, using email leaves a trail of evidence which is why I much prefer it.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on November 22, 2014, 01:41:31 PM
during the last week their Gold spread increased from around 3.2 pips to more than 6 pips 
i am fxopen.com customer but i am sure both fxopen.com and fxopen au share the same feed
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: iwillsurvive on January 16, 2015, 04:50:44 PM
Business as usual for FxOpen AU too.

FXOpen Reports Business as Usual
FXOpen AU Pty Ltd. reports business as usual this Friday, January 16th 2015.
We would like to reassure all our clients that after the unprecedented movements in the Swiss Franc on Thursday 15th January, the Company is still very well capitalised and is operating its business as normal. With the exception of CHF currency pairs, clients are able to trade as normal and deposit and withdraw funds in the usual manner.
We remind you that all retail client funds are fully segregated from the company funds.
Because of yesterday’s extreme market volatility and factors on the LP side our spreads are temporarily higher than usual.
The pricing should get back to normal next week.
If you have any questions please feel free to contact us.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: expertrader on January 21, 2015, 07:09:58 PM
during the last week their Gold spread increased from around 3.2 pips to more than 6 pips 
i am fxopen.com customer but i am sure both fxopen.com and fxopen au share the same feed

Not only Gold Spreads got bigger, also EURUSD average spread is 0.4 pips bigger. All spreads got bigger. Maybe someone from FXOpen could explain us the reasons and if this is something temporary, because all my expert advisors will become useless with this spread. +0.4 pips is the same as having a commission of $9 instead of $5.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on January 21, 2015, 08:05:53 PM
Same, I stopped trading for now due to high spreads, risks, and outcome of CHF trades which I disagree with.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on January 21, 2015, 09:43:46 PM
I tried several times to get a helpful answer from their Egypt office regarding high spreads with no success
I was just told that it is true since other customers are complaining also!! 
i had to move to another broker cause of this plus low leverage of gold and some other points
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on January 21, 2015, 10:03:22 PM
Indeed I would have liked more reactivity from them.
Looks like it is a single owned company.
Please owner come here and answer.
Thanks.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: rodneyp on January 22, 2015, 01:41:21 AM
Looks like FX Open might be A book after all, they have been proactive and changed leverage coming into the ECB announcement.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on January 22, 2015, 01:14:07 PM
I don't mind SO much if they are A or B book, while they pay, what I would like to be able to reach them in a timely manner. More fair when we have a dispute would be welcomed.
Thanks I hope they improve.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on January 22, 2015, 02:03:07 PM
I am sure that their STP account is not pure a book
the ecn might be a book indeed

I had two accounts running side by side, one is STP and one is ecn and both with same balance (over 10k)
they both were copying trades from a local demo account, all on same machine, sl were very tight and I noticed several times that the STP hit SL while the ecn and demo didn't
sl hunting was very obvious on STP in my case
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: expertrader on January 28, 2015, 10:18:12 PM
Well, until now, FXOpen feed was great, with spreads hitting 0 sometimes even in most exotic crosses.

Now EURUSD average spread is abour 0.4 pips higher than before and higher than most DMA or ECN brokers, and some pairs now never hit 0.

It's quite plain to see that they added some spread padding or changed completely the behavior of their bridge. Meanwhile FXOpen stays silent about that.

I can't tell exactly what they changed, but what I know is that my EAs are no longer profitable as this spread increase means almost doubling trading costs.

So, I'm quitting, I will withdraw all my funds. I hope someone from FXOpen reads this and gives us some explanation or if they are going to repair this.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: forex4life on January 28, 2015, 10:24:07 PM
Did you email them support at fxopenaus.com ?
You should tell them.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Okda on January 29, 2015, 12:36:11 AM
this did happen since the start of December on their ecn feed, specially on gold
I contacted support lots of time complaining and never got a useful reply back
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ColiseumFX on January 29, 2015, 03:59:12 AM
Well, until now, FXOpen feed was great, with spreads hitting 0 sometimes even in most exotic crosses.

Now EURUSD average spread is abour 0.4 pips higher than before and higher than most DMA or ECN brokers, and some pairs now never hit 0.

It's quite plain to see that they added some spread padding or changed completely the behavior of their bridge. Meanwhile FXOpen stays silent about that.

I can't tell exactly what they changed, but what I know is that my EAs are no longer profitable as this spread increase means almost doubling trading costs.

So, I'm quitting, I will withdraw all my funds. I hope someone from FXOpen reads this and gives us some explanation or if they are going to repair this.

The brokers that are at 0 pips, where is their commission then? On standard at 1:100 leverage, $5 in RT commission equal .5 pips. There is a spread even if it's hidden.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: Kristofer on October 11, 2015, 08:47:05 PM
Yes, if the broker's support  is not very professional - it is a headache for a trader. I personally was lucky  because of my broker Freshforex technical support service! I always get a competent advice here. It is not a surprise, because in August Trading Academy MasterForex-V ranked their support the best in the market.
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: ahtiong on October 28, 2018, 07:16:39 AM
Does Fxopen au got offer fix api? Hope the fxopen representatives can answer here. Their support is really not good even tough their broker is huge
Title: Re: FXOpen AU Pty Ltd - fxopenaus.com - ASIC Regulated Broker
Post by: nwboater on October 28, 2018, 01:58:43 PM
Does Fxopen au got offer fix api? Hope the fxopen representatives can answer here. Their support is really not good even tough their broker is huge

I strongly suggest that you contact the Broker directly. This is not a support site for brokers and very few will respond here including a lot of excellent ones.

Cheers,
Rod